{"id":6949,"date":"2025-11-18T18:07:38","date_gmt":"2025-11-18T09:07:38","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6949"},"modified":"2025-11-18T18:07:38","modified_gmt":"2025-11-18T09:07:38","slug":"callcenter-respond","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/customer-support\/callcenter-respond\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30e1\u30fc\u30eb\u5bfe\u5fdc\u3067\u8d77\u3053\u308a\u304c\u3061\u306a\u554f\u984c\u3068\u89e3\u6c7a\u7b56\u3092\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6950\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30e1\u30fc\u30eb\u5bfe\u5fdc\n\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_1-300x185.jpg 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decoding=\"async\" class=\"aligncenter size-full wp-image-6951\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30e1\u30fc\u30eb\u5bfe\u5fdc\u306e\u554f\u984c\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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decoding=\"async\" class=\"aligncenter size-full wp-image-6953\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_4.jpg\" alt=\"\u30e1\u30fc\u30eb\u5bfe\u5fdc\u306e\u554f\u984c\u306b\u5bfe\u3059\u308b\u89e3\u6c7a\u7b56\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_4.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_4-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_4-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30e1\u30fc\u30eb\u5bfe\u5fdc\u306f\u3001\u8ab2\u984c\u3092\u653e\u7f6e\u3059\u308b\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3084\u696d\u52d9\u306e\u975e\u52b9\u7387\u5316\u3092\u62db\u304d\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u30eb\u30fc\u30eb\u6574\u5099\u3084\u4ed5\u7d44\u307f\u306e\u6539\u5584\u306b\u3088\u3063\u3066\u3001\u5bfe\u5fdc\u54c1\u8cea\u3068\u751f\u7523\u6027\u3092\u4e21\u7acb\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30e1\u30fc\u30eb\u5bfe\u5fdc\u306e\u554f\u984c\u306b\u5bfe\u3059\u308b\u89e3\u6c7a\u7b56\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u30e1\u30fc\u30eb\u8fd4\u7b54\u6587\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b<\/h3>\n<p>\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u8fd4\u4fe1\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7528\u610f\u3057\u3066\u304a\u304f\u3068\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u300c\u5546\u54c1\u60c5\u5831\u306e\u6848\u5185\u300d\u300c\u55b6\u696d\u6642\u9593\u306e\u554f\u3044\u5408\u308f\u305b\u300d\u300c\u30af\u30ec\u30fc\u30e0\u521d\u671f\u5bfe\u5fdc\u300d\u306a\u3069\u3001\u3088\u304f\u3042\u308b\u30b1\u30fc\u30b9\u3092\u5206\u985e\u3057\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u6574\u5099\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5168\u54e1\u304c\u540c\u3058\u6587\u9762\u57fa\u6e96\u3067\u5bfe\u5fdc\u3067\u304d\u3001\u8fd4\u4fe1\u54c1\u8cea\u306e\u3070\u3089\u3064\u304d\u3092\u9632\u3052\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u8fd4\u4fe1\u30b9\u30d4\u30fc\u30c9\u304c\u5411\u4e0a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u4f5c\u6210\u6642\u306f\u3001\u6587\u672b\u306e\u8868\u73fe\u3084\u8a00\u3044\u56de\u3057\u306e\u30c8\u30fc\u30f3\u3092\u7d71\u4e00\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/strong><\/p>\n<p>\u793e\u5185\u30c1\u30a7\u30c3\u30af\u3092\u7d4c\u305f\u6587\u4f8b\u3092\u84c4\u7a4d\u3057\u3001\u5b9a\u671f\u7684\u306b\u66f4\u65b0\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u8fd4\u4fe1\u30fb\u56de\u7b54\u671f\u9650\u3092\u8a2d\u5b9a\u3057\u9045\u5ef6\u30fb\u6f0f\u308c\u3092\u9632\u3050<\/h3>\n<p>\u8fd4\u4fe1\u306e\u9045\u308c\u3084\u6f0f\u308c\u3092\u9632\u3050\u305f\u3081\u306b\u306f\u3001\u660e\u78ba\u306a\u671f\u9650\u30eb\u30fc\u30eb\u3092\u8a2d\u3051\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070<strong>\u300c\u53d7\u4fe1\u304b\u308924\u6642\u9593\u4ee5\u5185\u306b\u521d\u56de\u8fd4\u4fe1\u300d\u300c3\u55b6\u696d\u65e5\u4ee5\u5185\u306b\u5b8c\u4e86\u5831\u544a\u300d\u3068\u3044\u3063\u305f\u57fa\u6e96\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3055\u3089\u306b\u3001\u9032\u6357\u3092\u53ef\u8996\u5316\u3067\u304d\u308b\u30e1\u30fc\u30eb\u7ba1\u7406\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u5bfe\u5fdc\u6f0f\u308c\u3092\u9632\u6b62\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u81ea\u52d5\u30ea\u30de\u30a4\u30f3\u30c9\u6a5f\u80fd\u306e\u3042\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u671f\u9650\u8d85\u904e\u306e\u9632\u6b62\u3084\u518d\u901a\u77e5\u3082\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u696d\u52d9\u52b9\u7387\u3092\u7dad\u6301\u3059\u308b\u3046\u3048\u3067\u3001\u30b9\u30d4\u30fc\u30c9\u3068\u7cbe\u5ea6\u306e\u4e21\u7acb\u3092\u652f\u3048\u308b\u4ed5\u7d44\u307f\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u30e1\u30fc\u30eb\u8fd4\u4fe1\u306e\u30eb\u30fc\u30eb\uff08\u30de\u30cb\u30e5\u30a2\u30eb\uff09\u3092\u4f5c\u308b<\/h3>\n<p>\u62c5\u5f53\u8005\u3054\u3068\u306b\u8868\u73fe\u3084\u5bfe\u5fdc\u65b9\u91dd\u304c\u7570\u306a\u308b\u3068\u3001\u9867\u5ba2\u306b\u4e0d\u4fe1\u611f\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u30e1\u30fc\u30eb\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f5c\u6210\u3057\u3001\u5168\u30b9\u30bf\u30c3\u30d5\u304c\u5171\u901a\u306e\u57fa\u6e96\u3067\u8fd4\u4fe1\u3067\u304d\u308b\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u5185\u5bb9\u3092\u542b\u3081\u308b\u3068\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u6b63\u3057\u3044\u656c\u8a9e\u30fb\u30d3\u30b8\u30cd\u30b9\u8868\u73fe\u306e\u4f8b<\/strong><\/li>\n<li><strong>\u7981\u6b62\u3059\u3079\u304d\u8868\u73fe\uff08\u611f\u60c5\u7684\u30fb\u65ad\u5b9a\u7684\u306a\u8a00\u8449\u306a\u3069\uff09<\/strong><\/li>\n<li><strong>\u793e\u540d\u30fb\u7f7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decoding=\"async\" class=\"aligncenter size-full wp-image-6954\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_5.jpg\" alt=\"\u30e1\u30fc\u30eb\u4f5c\u6210\u6642\u306e\u30dd\u30a4\u30f3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_5.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_5-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00087_5-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u96fb\u8a71\u3060\u3051\u3067\u306a\u304f\u30e1\u30fc\u30eb\u5bfe\u5fdc\u3082\u91cd\u8981\u306a\u9867\u5ba2\u63a5\u70b9\u306e\u3072\u3068\u3064\u3067\u3059\u3002 \u3057\u304b\u3057\u3001\u30e1\u30fc\u30eb\u696d\u52d9\u306f\u8fd4\u4fe1\u6f0f\u308c\u3084\u8aa4\u9001\u4fe1\u306a\u3069\u306e\u30ea\u30b9\u30af\u304c\u9ad8\u304f\u3001\u5bfe\u5fdc\u54c1\u8cea\u306e\u3070\u3089\u3064\u304d\u3082\u8ab2\u984c\u306b\u306a\u308a\u304c\u3061\u3067\u3059\u3002 \u52b9\u7387\u7684\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/callcenter-respond\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":6950,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5,1],"tags":[26,11],"class_list":["post-6949","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support","category-call-center","tag-26","tag-call-center"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=6949"}],"version-history":[{"count":1,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6949\/revisions"}],"predecessor-version":[{"id":6955,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6949\/revisions\/6955"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/6950"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=6949"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=6949"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=6949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}