{"id":6944,"date":"2025-11-18T17:56:17","date_gmt":"2025-11-18T08:56:17","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6944"},"modified":"2025-11-18T17:56:17","modified_gmt":"2025-11-18T08:56:17","slug":"ivr-sms","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/","title":{"rendered":"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6945\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_1.jpg\" alt=\"IVR\u3068SMS\u9023\u643a\u3068\u306f\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_1-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_1-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3068SMS\uff08\u30b7\u30e7\u30fc\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u30b5\u30fc\u30d3\u30b9\uff09\u306e\u9023\u643a\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u3092\u56f3\u308b\u3046\u3048\u3067\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u5fdc\u5bfe\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3064\u3064\u3001\u9867\u5ba2\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306b\u5c4a\u3051\u3089\u308c\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001IVR\u3068SMS\u306e\u9023\u643a\u306b\u3088\u308b\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h2>IVR\u3092\u9023\u643a\u3059\u308b\u300cSMS\u9001\u4fe1\u30b5\u30fc\u30d3\u30b9\u300d\u3068\u306f<\/h2>\n<p>IVR\u3092\u9023\u643a\u3057\u305fSMS\u9001\u4fe1\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3001\u96fb\u8a71\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u3001IVR\u304cSMS\u3092\u81ea\u52d5\u9001\u4fe1\u3059\u308b\u4ed5\u7d44\u307f\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u672c\u6765\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u3092\u3059\u308b\u2192\u4e0d\u5728\u2192\u518d\u5ea6\u67b6\u96fb\u3059\u308b\u30fbSMS\u306b\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u6b8b\u3059\u4f5c\u696d\u3068\u306a\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u591a\u304f\u306e\u8ca0\u62c5\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n<p>\u4eba\u70ba\u7684\u30df\u30b9\u304c\u767a\u751f\u3057\u3084\u3059\u3044\u7b87\u6240\u304c\u591a\u3044\u3053\u3068\u304b\u3089\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3057\u3066\u696d\u52d9\u52b9\u7387\u3092\u6539\u5584\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001<strong>IVR\u3068SMS\u9001\u4fe1\u30b5\u30fc\u30d3\u30b9\u306e\u81ea\u52d5\u5316\u306f\u3001\u96fb\u8a71\u7a93\u53e3\u306e\u6df7\u96d1\u7de9\u548c\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2>IVR\u3092\u9023\u643a\u3057\u305fSMS\u9001\u4fe1\u30b5\u30fc\u30d3\u30b9\u306e\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6946\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_2.jpg\" alt=\"IVR\u3092\u9023\u643a\u3057\u305fSMS\u9001\u4fe1\u30b5\u30fc\u30d3\u30b9\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>IVR\u3068SMS\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u6b63\u78ba\u306a\u60c5\u5831\u4f1d\u9054\u30fb\u30b3\u30b9\u30c8\u524a\u6e1b\u30fb\u696d\u52d9\u52b9\u7387\u5316\u306a\u3069\u3001\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001IVR\u3092\u9023\u643a\u3057\u305fSMS\u9001\u4fe1\u30b5\u30fc\u30d3\u30b9\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u60c5\u5831\u3092\u6b63\u78ba\u306b\u4f1d\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b<\/h3>\n<p>\u96fb\u8a71\u53e3\u3067\u306e\u8aac\u660e\u3060\u3051\u3067\u306f\u3001\u805e\u304d\u9593\u9055\u3044\u3084\u30e1\u30e2\u306e\u53d6\u308a\u640d\u306d\u304c\u767a\u751f\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>SMS<\/strong><strong>\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067URL\u3084\u624b\u9806\u3092\u30c6\u30ad\u30b9\u30c8\u3067\u78ba\u5b9f\u306b\u9001\u4fe1\u3067\u304d\u3001\u9867\u5ba2\u304c\u5f8c\u304b\u3089\u78ba\u8a8d\u3067\u304d\u308b\u305f\u3081\u3001\u4f1d\u9054\u30df\u30b9\u3092\u9632\u6b62\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3>\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3064\u306a\u304c\u308b<\/h3>\n<p>SMS\u3092\u4f7f\u3063\u305f\u6848\u5185\u306f\u96fb\u8a71\u5bfe\u5fdc\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u52b9\u679c\u304c\u3042\u308a\u3001\u4e00\u6589\u9001\u4fe1\u6a5f\u80fd\u3092\u4f7f\u3048\u3070\u3001\u8907\u6570\u9867\u5ba2\u3078\u306e\u540c\u6642\u6848\u5185\u3082\u5bb9\u6613\u3067\u3059\u3002<\/p>\n<p>\u7d50\u679c\u3068\u3057\u3066\u3001<strong>\u901a\u4fe1\u8cbb\u3084\u4eba\u4ef6\u8cbb\u306e\u524a\u6e1b\u306b\u3064\u306a\u304c\u308a\u3001\u696d\u52d9\u5168\u4f53\u306e\u30b3\u30b9\u30c8\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3>24\u6642\u9593\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b<\/h3>\n<p>IVR\u3068SMS\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u55b6\u696d\u6642\u9593\u5916\u3067\u3082\u81ea\u52d5\u5fdc\u7b54\u3067\u9867\u5ba2\u306b\u60c5\u5831\u3092\u5c4a\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u591c\u9593\u3084\u4f11\u65e5\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u5373\u6642\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306e\u4fe1\u983c\u6027\u3092\u9ad8\u3081\u307e\u3059\u3002<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3>\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u56f3\u308c\u308b<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u4ef6\u6570\u3092\u6e1b\u3089\u3057\u3001\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u3092\u5fc5\u8981\u306a\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>FAQ<\/strong><strong>\u30da\u30fc\u30b8\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u306eURL\u3092SMS\u3067\u6848\u5185\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u81ea\u5df1\u89e3\u6c7a\u7387\u304c\u5411\u4e0a\u3057\u3001\u7d50\u679c\u7684\u306b\u5bfe\u5fdc\u54c1\u8cea\u306e\u5747\u4e00\u5316\u3082\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3>\u6a5f\u4f1a\u640d\u5931\u3092\u9632\u3052\u308b<\/h3>\n<p>\u96fb\u8a71\u304c\u6df7\u307f\u5408\u3063\u3066\u3064\u306a\u304c\u3089\u306a\u3044\u5834\u5408\u3067\u3082\u3001IVR\u7d4c\u7531\u3067SMS\u3092\u81ea\u52d5\u9001\u4fe1\u3059\u308c\u3070\u3001\u9867\u5ba2\u3092\u5f85\u305f\u305b\u305a\u306b\u6848\u5185\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u300c\u554f\u3044\u5408\u308f\u305b\u3092\u8ae6\u3081\u3066\u3057\u307e\u3046\u300d\u72b6\u6cc1\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u3001CV\uff08\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\uff09\u7387\u306e\u5411\u4e0a\u306b\u3082\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>SMS\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u306f\u3001\u300cSMS\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\uff1f\u4e8b\u4f8b\u3068\u4f75\u305b\u3066\u7d39\u4ecb\u00a0\u300d\u306b\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2>IVR\u3092\u9023\u643a\u3057\u305fSMS\u9001\u4fe1\u30b5\u30fc\u30d3\u30b9\u306e\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>IVR\u3068SMS\u306e\u9023\u643a\u306b\u306f\u591a\u304f\u306e\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u5c0e\u5165\u306b\u3042\u305f\u3063\u3066\u306f\u3044\u304f\u3064\u304b\u306e\u6ce8\u610f\u70b9\u3082\u5b58\u5728\u3057\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306b\u3066\u3001IVR\u3092\u9023\u643a\u3057\u305fSMS\u9001\u4fe1\u30b5\u30fc\u30d3\u30b9\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u904b\u7528\u8cbb\u304c\u9ad8\u304f\u306a\u308b\u5834\u5408\u304c\u3042\u308b<\/h3>\n<p><strong>IVR<\/strong><strong>\u3084SMS\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u969b\u306f\u3001\u521d\u671f\u8a2d\u5b9a\u8cbb\u3084\u6708\u984d\u8cbb\u7528\u3001\u9001\u4fe1\u5358\u4fa1\u306a\u3069\u306e\u30b3\u30b9\u30c8\u304c\u767a\u751f\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u7279\u306b\u5927\u91cf\u9001\u4fe1\u3092\u884c\u3046\u4f01\u696d\u3067\u306f\u3001\u904b\u7528\u30b3\u30b9\u30c8\u304c\u5897\u52a0\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u5c0e\u5165\u524d\u306b\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u3057\u3063\u304b\u308a\u3068\u6bd4\u8f03\u30fb\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u76f4\u63a5\u4f1a\u8a71\u3057\u306a\u3044\u3068\u89e3\u6c7a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308b<\/h3>\n<p>\u81ea\u52d5\u5fdc\u7b54\u3068SMS\u306e\u307f\u3067\u306f\u3001\u3059\u3079\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u89e3\u6c7a\u3067\u304d\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p><strong>\u5546\u54c1\u306e\u30c8\u30e9\u30d6\u30eb\u5bfe\u5fdc\u3084\u5951\u7d04\u306b\u95a2\u3059\u308b\u76f8\u8ac7\u306a\u3069\u3001\u500b\u5225\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u30b1\u30fc\u30b9\u3067\u306f\u6709\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4ecb\u5165\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2>IVR\u306e\u5c0e\u5165\u65b9\u6cd5<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6947\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_3.jpg\" alt=\"IVR\u306e\u5c0e\u5165\u65b9\u6cd5\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>IVR\u306e\u5c0e\u5165\u3067\u306f\u3001\u307e\u305a\u81ea\u793e\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u6574\u7406\u3057\u3001\u3069\u306e\u90e8\u5206\u3092\u81ea\u52d5\u5316\u3059\u308b\u304b\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u76ee\u7684\u306b\u5fdc\u3058\u3066\u3001\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u306e\u5185\u5bb9\u3084\u5206\u5c90\u8a2d\u8a08\u3092\u884c\u3044\u3001\u904b\u7528\u5f8c\u3082\u5b9a\u671f\u7684\u306b\u6539\u5584\u3092\u91cd\u306d\u308b\u3053\u3068\u3067\u52b9\u679c\u3092\u6700\u5927\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u81ea\u793e\u306b\u6700\u9069\u306aIVR\u8a2d\u8a08\u3092\u884c\u3046\u305f\u3081\u306b\u306f\u3001\u7d4c\u9a13\u8c4a\u5bcc\u306aBPO\u30b5\u30fc\u30d3\u30b9\u3084\u30b7\u30b9\u30c6\u30e0\u30d9\u30f3\u30c0\u30fc\u3078\u306e\u76f8\u8ac7\u304c\u6709\u52b9\u3067\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u53c2\u8003\u30da\u30fc\u30b8\uff1a\u300c<a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-of-ivr\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u81ea\u52d5\u5316\u3068\u306f\uff1fIVR\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3084\u9078\u3073\u65b9\u3082\u89e3\u8aac<\/a> \u300d<\/p>\n<p>&nbsp;<\/p>\n<h2>\u304a\u308f\u308a\u306b<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001IVR\u3068SMS\u306e\u9023\u643a\u306b\u3088\u308b\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u81ea\u52d5\u5fdc\u7b54\u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u914d\u4fe1\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u696d\u52d9\u52b9\u7387\u5316\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u5fdc\u5bfe\u306e\u8ca0\u62c5\u8efd\u6e1b\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u3001IVR\u3068SMS\u306e\u5c0e\u5165\u306f\u4eca\u5f8c\u307e\u3059\u307e\u3059\u6709\u52b9\u306a\u9078\u629e\u80a2\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u30c4\u30fc\u30eb\u3068\u3057\u3066\u3001\u6bb5\u968e\u7684\u306a\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u307f\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u53c2\u8003\u30da\u30fc\u30b8\uff1a\u300c<a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/utilizing-visual-ivr\/\">\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u6d3b\u7528\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u30a2\u30c3\u30d7<\/a>\u00a0\u300d<\/p>\n<p>&nbsp;<\/p>\n<p>\u53c2\u8003\u30da\u30fc\u30b8\uff1a\u300c<a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/visual-ivr-in-call-centers\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u30e1\u30ea\u30c3\u30c8\u3001\u5c0e\u5165\u306e\u524d\u306b\u691c\u8a0e\u3059\u3079\u304d\u3053\u3068<\/a>\u00a0\u300d<\/p>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%83%93%e3%82%b8%e3%83%a5%e3%82%a2%e3%83%abivr\/\">\u30d3\u30b8\u30e5\u30a2\u30ebIVR<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3068SMS\uff08\u30b7\u30e7\u30fc\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u30b5\u30fc\u30d3\u30b9\uff09\u306e\u9023\u643a\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u3092\u56f3\u308b\u3046\u3048\u3067\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u96fb\u8a71\u5fdc\u5bfe\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3064\u3064\u3001\u9867\u5ba2\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306b\u5c4a\u3051\u3089\u308c\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":6945,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2,1],"tags":[11,31],"class_list":["post-6944","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","category-call-center","tag-call-center","tag-ivr"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u96fb\u8a71\u5fdc\u5bfe\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3064\u3064\u3001\u9867\u5ba2\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306b\u5c4a\u3051\u3089\u308c\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002 \u672c\u8a18\u4e8b\u3067\u306f\u3001IVR\u3068SMS\u306e\u9023\u643a\u306b\u3088\u308b\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8 BPO\u30b3\u30e9\u30e0\u7de8\u96c6\u90e8\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.0.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"ja_JP\" \/>\n\t\t<meta property=\"og:site_name\" content=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fbBPO\u30b5\u30fc\u30d3\u30b9\u304a\u5f79\u7acb\u3061\u30b3\u30e9\u30e0 | \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fbBPO\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u304a\u5f79\u7acb\u3061\u60c5\u5831\u3092\u767a\u4fe1\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\uff5c\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\" \/>\n\t\t<meta property=\"og:description\" content=\"\u96fb\u8a71\u5fdc\u5bfe\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3064\u3064\u3001\u9867\u5ba2\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306b\u5c4a\u3051\u3089\u308c\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002 \u672c\u8a18\u4e8b\u3067\u306f\u3001IVR\u3068SMS\u306e\u9023\u643a\u306b\u3088\u308b\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2025-11-18T08:56:17+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2025-11-18T08:56:17+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\uff5c\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\" \/>\n\t\t<meta name=\"twitter:description\" content=\"\u96fb\u8a71\u5fdc\u5bfe\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3064\u3064\u3001\u9867\u5ba2\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306b\u5c4a\u3051\u3089\u308c\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002 \u672c\u8a18\u4e8b\u3067\u306f\u3001IVR\u3068SMS\u306e\u9023\u643a\u306b\u3088\u308b\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BlogPosting\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/inbound\\\/ivr-sms\\\/#blogposting\",\"name\":\"IVR\\u3068SMS\\u9023\\u643a\\u3068\\u306f\\uff1f\\u4ed5\\u7d44\\u307f\\u3084\\u5c0e\\u5165\\u30e1\\u30ea\\u30c3\\u30c8\\u30fb\\u30c7\\u30e1\\u30ea\\u30c3\\u30c8\\u3092\\u89e3\\u8aac\\uff5c\\u65e5\\u672c\\u30c6\\u30ec\\u30cd\\u30c3\\u30c8BPO\\u30b5\\u30fc\\u30d3\\u30b9\",\"headline\":\"IVR\\u3068SMS\\u9023\\u643a\\u3068\\u306f\\uff1f\\u4ed5\\u7d44\\u307f\\u3084\\u5c0e\\u5165\\u30e1\\u30ea\\u30c3\\u30c8\\u30fb\\u30c7\\u30e1\\u30ea\\u30c3\\u30c8\\u3092\\u89e3\\u8aac\",\"author\":{\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/author\\\/dms\\\/#author\"},\"publisher\":{\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/#organization\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"\\\/\\\/ntn-bpo.jp\\\/column\\\/wp-content\\\/uploads\\\/10069_00086_1.jpg\",\"width\":728,\"height\":450,\"caption\":\"IVR\\u3068SMS\\u9023\\u643a\\u3068\\u306f\"},\"datePublished\":\"2025-11-18T17:56:17+09:00\",\"dateModified\":\"2025-11-18T17:56:17+09:00\",\"inLanguage\":\"ja\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/inbound\\\/ivr-sms\\\/#webpage\"},\"isPartOf\":{\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/inbound\\\/ivr-sms\\\/#webpage\"},\"articleSection\":\"\\u30a4\\u30f3\\u30d0\\u30a6\\u30f3\\u30c9\\u30b3\\u30fc\\u30eb\\u30bb\\u30f3\\u30bf\\u30fc, \\u30b3\\u30fc\\u30eb\\u30bb\\u30f3\\u30bf\\u30fc, \\u30b3\\u30fc\\u30eb\\u30bb\\u30f3\\u30bf\\u30fc, \\u30d3\\u30b8\\u30e5\\u30a2\\u30ebIVR\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/inbound\\\/ivr-sms\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/call-center\\\/#listItem\",\"name\":\"\\u30b3\\u30fc\\u30eb\\u30bb\\u30f3\\u30bf\\u30fc\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/call-center\\\/#listItem\",\"position\":2,\"name\":\"\\u30b3\\u30fc\\u30eb\\u30bb\\u30f3\\u30bf\\u30fc\",\"item\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/call-center\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/inbound\\\/ivr-sms\\\/#listItem\",\"name\":\"IVR\\u3068SMS\\u9023\\u643a\\u3068\\u306f\\uff1f\\u4ed5\\u7d44\\u307f\\u3084\\u5c0e\\u5165\\u30e1\\u30ea\\u30c3\\u30c8\\u30fb\\u30c7\\u30e1\\u30ea\\u30c3\\u30c8\\u3092\\u89e3\\u8aac\"},\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column#listItem\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/inbound\\\/ivr-sms\\\/#listItem\",\"position\":3,\"name\":\"IVR\\u3068SMS\\u9023\\u643a\\u3068\\u306f\\uff1f\\u4ed5\\u7d44\\u307f\\u3084\\u5c0e\\u5165\\u30e1\\u30ea\\u30c3\\u30c8\\u30fb\\u30c7\\u30e1\\u30ea\\u30c3\\u30c8\\u3092\\u89e3\\u8aac\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/call-center\\\/#listItem\",\"name\":\"\\u30b3\\u30fc\\u30eb\\u30bb\\u30f3\\u30bf\\u30fc\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/#organization\",\"name\":\"\\u65e5\\u672c\\u30c6\\u30ec\\u30cd\\u30c3\\u30c8BPO\\u30b5\\u30fc\\u30d3\\u30b9\",\"description\":\"\\u30b3\\u30fc\\u30eb\\u30bb\\u30f3\\u30bf\\u30fc\\u30fbBPO\\u30b5\\u30fc\\u30d3\\u30b9\\u306b\\u95a2\\u3059\\u308b\\u304a\\u5f79\\u7acb\\u3061\\u60c5\\u5831\\u3092\\u767a\\u4fe1\",\"url\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/author\\\/dms\\\/#author\",\"url\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/author\\\/dms\\\/\",\"name\":\"\\u65e5\\u672c\\u30c6\\u30ec\\u30cd\\u30c3\\u30c8 BPO\\u30b3\\u30e9\\u30e0\\u7de8\\u96c6\\u90e8\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/inbound\\\/ivr-sms\\\/#authorImage\",\"url\":\"\\\/\\\/ntn-bpo.jp\\\/column\\\/wp-content\\\/uploads\\\/2-96x96.png\",\"width\":96,\"height\":96,\"caption\":\"\\u65e5\\u672c\\u30c6\\u30ec\\u30cd\\u30c3\\u30c8 BPO\\u30b3\\u30e9\\u30e0\\u7de8\\u96c6\\u90e8\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/inbound\\\/ivr-sms\\\/#webpage\",\"url\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/inbound\\\/ivr-sms\\\/\",\"name\":\"IVR\\u3068SMS\\u9023\\u643a\\u3068\\u306f\\uff1f\\u4ed5\\u7d44\\u307f\\u3084\\u5c0e\\u5165\\u30e1\\u30ea\\u30c3\\u30c8\\u30fb\\u30c7\\u30e1\\u30ea\\u30c3\\u30c8\\u3092\\u89e3\\u8aac\\uff5c\\u65e5\\u672c\\u30c6\\u30ec\\u30cd\\u30c3\\u30c8BPO\\u30b5\\u30fc\\u30d3\\u30b9\",\"description\":\"\\u96fb\\u8a71\\u5fdc\\u5bfe\\u306e\\u8ca0\\u62c5\\u3092\\u8efd\\u6e1b\\u3057\\u3064\\u3064\\u3001\\u9867\\u5ba2\\u306b\\u5fc5\\u8981\\u306a\\u60c5\\u5831\\u3092\\u6b63\\u78ba\\u304b\\u3064\\u8fc5\\u901f\\u306b\\u5c4a\\u3051\\u3089\\u308c\\u308b\\u4ed5\\u7d44\\u307f\\u3068\\u3057\\u3066\\u3001\\u591a\\u304f\\u306e\\u4f01\\u696d\\u304c\\u5c0e\\u5165\\u3092\\u691c\\u8a0e\\u3057\\u3066\\u3044\\u307e\\u3059\\u3002 \\u672c\\u8a18\\u4e8b\\u3067\\u306f\\u3001IVR\\u3068SMS\\u306e\\u9023\\u643a\\u306b\\u3088\\u308b\\u4ed5\\u7d44\\u307f\\u3084\\u5c0e\\u5165\\u30e1\\u30ea\\u30c3\\u30c8\\u30fb\\u30c7\\u30e1\\u30ea\\u30c3\\u30c8\\u306b\\u3064\\u3044\\u3066\\u89e3\\u8aac\\u3057\\u307e\\u3059\\u3002\",\"inLanguage\":\"ja\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/inbound\\\/ivr-sms\\\/#breadcrumblist\"},\"author\":{\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/author\\\/dms\\\/#author\"},\"creator\":{\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/author\\\/dms\\\/#author\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"\\\/\\\/ntn-bpo.jp\\\/column\\\/wp-content\\\/uploads\\\/10069_00086_1.jpg\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/inbound\\\/ivr-sms\\\/#mainImage\",\"width\":728,\"height\":450,\"caption\":\"IVR\\u3068SMS\\u9023\\u643a\\u3068\\u306f\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/inbound\\\/ivr-sms\\\/#mainImage\"},\"datePublished\":\"2025-11-18T17:56:17+09:00\",\"dateModified\":\"2025-11-18T17:56:17+09:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/#website\",\"url\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/\",\"name\":\"\\u65e5\\u672c\\u30c6\\u30ec\\u30cd\\u30c3\\u30c8BPO\\u30b5\\u30fc\\u30d3\\u30b9\",\"description\":\"\\u30b3\\u30fc\\u30eb\\u30bb\\u30f3\\u30bf\\u30fc\\u30fbBPO\\u30b5\\u30fc\\u30d3\\u30b9\\u306b\\u95a2\\u3059\\u308b\\u304a\\u5f79\\u7acb\\u3061\\u60c5\\u5831\\u3092\\u767a\\u4fe1\",\"inLanguage\":\"ja\",\"publisher\":{\"@id\":\"https:\\\/\\\/ntn-bpo.jp\\\/column\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\uff5c\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9","description":"\u96fb\u8a71\u5fdc\u5bfe\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3064\u3064\u3001\u9867\u5ba2\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306b\u5c4a\u3051\u3089\u308c\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002 \u672c\u8a18\u4e8b\u3067\u306f\u3001IVR\u3068SMS\u306e\u9023\u643a\u306b\u3088\u308b\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002","canonical_url":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BlogPosting","@id":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/#blogposting","name":"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\uff5c\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9","headline":"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac","author":{"@id":"https:\/\/ntn-bpo.jp\/column\/author\/dms\/#author"},"publisher":{"@id":"https:\/\/ntn-bpo.jp\/column\/#organization"},"image":{"@type":"ImageObject","url":"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_1.jpg","width":728,"height":450,"caption":"IVR\u3068SMS\u9023\u643a\u3068\u306f"},"datePublished":"2025-11-18T17:56:17+09:00","dateModified":"2025-11-18T17:56:17+09:00","inLanguage":"ja","mainEntityOfPage":{"@id":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/#webpage"},"isPartOf":{"@id":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/#webpage"},"articleSection":"\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc, \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc, \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc, \u30d3\u30b8\u30e5\u30a2\u30ebIVR"},{"@type":"BreadcrumbList","@id":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/ntn-bpo.jp\/column#listItem","position":1,"name":"Home","item":"https:\/\/ntn-bpo.jp\/column","nextItem":{"@type":"ListItem","@id":"https:\/\/ntn-bpo.jp\/column\/call-center\/#listItem","name":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc"}},{"@type":"ListItem","@id":"https:\/\/ntn-bpo.jp\/column\/call-center\/#listItem","position":2,"name":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc","item":"https:\/\/ntn-bpo.jp\/column\/call-center\/","nextItem":{"@type":"ListItem","@id":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/#listItem","name":"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac"},"previousItem":{"@type":"ListItem","@id":"https:\/\/ntn-bpo.jp\/column#listItem","name":"Home"}},{"@type":"ListItem","@id":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/#listItem","position":3,"name":"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac","previousItem":{"@type":"ListItem","@id":"https:\/\/ntn-bpo.jp\/column\/call-center\/#listItem","name":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc"}}]},{"@type":"Organization","@id":"https:\/\/ntn-bpo.jp\/column\/#organization","name":"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9","description":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fbBPO\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u304a\u5f79\u7acb\u3061\u60c5\u5831\u3092\u767a\u4fe1","url":"https:\/\/ntn-bpo.jp\/column\/"},{"@type":"Person","@id":"https:\/\/ntn-bpo.jp\/column\/author\/dms\/#author","url":"https:\/\/ntn-bpo.jp\/column\/author\/dms\/","name":"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8 BPO\u30b3\u30e9\u30e0\u7de8\u96c6\u90e8","image":{"@type":"ImageObject","@id":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/#authorImage","url":"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/2-96x96.png","width":96,"height":96,"caption":"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8 BPO\u30b3\u30e9\u30e0\u7de8\u96c6\u90e8"}},{"@type":"WebPage","@id":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/#webpage","url":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/","name":"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\uff5c\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9","description":"\u96fb\u8a71\u5fdc\u5bfe\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3064\u3064\u3001\u9867\u5ba2\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306b\u5c4a\u3051\u3089\u308c\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002 \u672c\u8a18\u4e8b\u3067\u306f\u3001IVR\u3068SMS\u306e\u9023\u643a\u306b\u3088\u308b\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002","inLanguage":"ja","isPartOf":{"@id":"https:\/\/ntn-bpo.jp\/column\/#website"},"breadcrumb":{"@id":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/#breadcrumblist"},"author":{"@id":"https:\/\/ntn-bpo.jp\/column\/author\/dms\/#author"},"creator":{"@id":"https:\/\/ntn-bpo.jp\/column\/author\/dms\/#author"},"image":{"@type":"ImageObject","url":"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_1.jpg","@id":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/#mainImage","width":728,"height":450,"caption":"IVR\u3068SMS\u9023\u643a\u3068\u306f"},"primaryImageOfPage":{"@id":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/#mainImage"},"datePublished":"2025-11-18T17:56:17+09:00","dateModified":"2025-11-18T17:56:17+09:00"},{"@type":"WebSite","@id":"https:\/\/ntn-bpo.jp\/column\/#website","url":"https:\/\/ntn-bpo.jp\/column\/","name":"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9","description":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fbBPO\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u304a\u5f79\u7acb\u3061\u60c5\u5831\u3092\u767a\u4fe1","inLanguage":"ja","publisher":{"@id":"https:\/\/ntn-bpo.jp\/column\/#organization"}}]},"og:locale":"ja_JP","og:site_name":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fbBPO\u30b5\u30fc\u30d3\u30b9\u304a\u5f79\u7acb\u3061\u30b3\u30e9\u30e0 | \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fbBPO\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u304a\u5f79\u7acb\u3061\u60c5\u5831\u3092\u767a\u4fe1","og:type":"article","og:title":"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\uff5c\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9","og:description":"\u96fb\u8a71\u5fdc\u5bfe\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3064\u3064\u3001\u9867\u5ba2\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306b\u5c4a\u3051\u3089\u308c\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002 \u672c\u8a18\u4e8b\u3067\u306f\u3001IVR\u3068SMS\u306e\u9023\u643a\u306b\u3088\u308b\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002","og:url":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/","article:published_time":"2025-11-18T08:56:17+00:00","article:modified_time":"2025-11-18T08:56:17+00:00","twitter:card":"summary_large_image","twitter:title":"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\uff5c\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9","twitter:description":"\u96fb\u8a71\u5fdc\u5bfe\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3064\u3064\u3001\u9867\u5ba2\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306b\u5c4a\u3051\u3089\u308c\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002 \u672c\u8a18\u4e8b\u3067\u306f\u3001IVR\u3068SMS\u306e\u9023\u643a\u306b\u3088\u308b\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002"},"aioseo_meta_data":{"post_id":"6944","title":null,"description":"\u96fb\u8a71\u5fdc\u5bfe\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3064\u3064\u3001\u9867\u5ba2\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306b\u5c4a\u3051\u3089\u308c\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002 \u672c\u8a18\u4e8b\u3067\u306f\u3001IVR\u3068SMS\u306e\u9023\u643a\u306b\u3088\u308b\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002","keywords":null,"keyphrases":{"focus":{"keyphrase":"","score":0,"analysis":{"keyphraseInTitle":{"score":0,"maxScore":9,"error":1}}},"additional":[]},"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"BlogPosting","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"limit_modified_date":false,"created":"2025-11-18 08:55:08","updated":"2026-08-03 06:13:05","ai":null,"breadcrumb_settings":null,"seo_analyzer_scan_date":null,"focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/ntn-bpo.jp\/column\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tIVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/ntn-bpo.jp\/column"},{"label":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/"},{"label":"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/"}],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=6944"}],"version-history":[{"count":1,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6944\/revisions"}],"predecessor-version":[{"id":6948,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6944\/revisions\/6948"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/6945"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=6944"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=6944"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=6944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}