{"id":6944,"date":"2025-11-18T17:56:17","date_gmt":"2025-11-18T08:56:17","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6944"},"modified":"2025-11-18T17:56:17","modified_gmt":"2025-11-18T08:56:17","slug":"ivr-sms","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/","title":{"rendered":"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6945\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_1.jpg\" alt=\"IVR\u3068SMS\u9023\u643a\u3068\u306f\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_1-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_1-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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decoding=\"async\" class=\"aligncenter size-full wp-image-6946\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_2.jpg\" alt=\"IVR\u3092\u9023\u643a\u3057\u305fSMS\u9001\u4fe1\u30b5\u30fc\u30d3\u30b9\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>IVR\u3068SMS\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u6b63\u78ba\u306a\u60c5\u5831\u4f1d\u9054\u30fb\u30b3\u30b9\u30c8\u524a\u6e1b\u30fb\u696d\u52d9\u52b9\u7387\u5316\u306a\u3069\u3001\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001IVR\u3092\u9023\u643a\u3057\u305fSMS\u9001\u4fe1\u30b5\u30fc\u30d3\u30b9\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u60c5\u5831\u3092\u6b63\u78ba\u306b\u4f1d\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b<\/h3>\n<p>\u96fb\u8a71\u53e3\u3067\u306e\u8aac\u660e\u3060\u3051\u3067\u306f\u3001\u805e\u304d\u9593\u9055\u3044\u3084\u30e1\u30e2\u306e\u53d6\u308a\u640d\u306d\u304c\u767a\u751f\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>SMS<\/strong><strong>\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067URL\u3084\u624b\u9806\u3092\u30c6\u30ad\u30b9\u30c8\u3067\u78ba\u5b9f\u306b\u9001\u4fe1\u3067\u304d\u3001\u9867\u5ba2\u304c\u5f8c\u304b\u3089\u78ba\u8a8d\u3067\u304d\u308b\u305f\u3081\u3001\u4f1d\u9054\u30df\u30b9\u3092\u9632\u6b62\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3>\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3064\u306a\u304c\u308b<\/h3>\n<p>SMS\u3092\u4f7f\u3063\u305f\u6848\u5185\u306f\u96fb\u8a71\u5bfe\u5fdc\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u52b9\u679c\u304c\u3042\u308a\u3001\u4e00\u6589\u9001\u4fe1\u6a5f\u80fd\u3092\u4f7f\u3048\u3070\u3001\u8907\u6570\u9867\u5ba2\u3078\u306e\u540c\u6642\u6848\u5185\u3082\u5bb9\u6613\u3067\u3059\u3002<\/p>\n<p>\u7d50\u679c\u3068\u3057\u3066\u3001<strong>\u901a\u4fe1\u8cbb\u3084\u4eba\u4ef6\u8cbb\u306e\u524a\u6e1b\u306b\u3064\u306a\u304c\u308a\u3001\u696d\u52d9\u5168\u4f53\u306e\u30b3\u30b9\u30c8\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3>24\u6642\u9593\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b<\/h3>\n<p>IVR\u3068SMS\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u55b6\u696d\u6642\u9593\u5916\u3067\u3082\u81ea\u52d5\u5fdc\u7b54\u3067\u9867\u5ba2\u306b\u60c5\u5831\u3092\u5c4a\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u591c\u9593\u3084\u4f11\u65e5\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u5373\u6642\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306e\u4fe1\u983c\u6027\u3092\u9ad8\u3081\u307e\u3059\u3002<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3>\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u56f3\u308c\u308b<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u4ef6\u6570\u3092\u6e1b\u3089\u3057\u3001\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u3092\u5fc5\u8981\u306a\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>FAQ<\/strong><strong>\u30da\u30fc\u30b8\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u306eURL\u3092SMS\u3067\u6848\u5185\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u81ea\u5df1\u89e3\u6c7a\u7387\u304c\u5411\u4e0a\u3057\u3001\u7d50\u679c\u7684\u306b\u5bfe\u5fdc\u54c1\u8cea\u306e\u5747\u4e00\u5316\u3082\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3>\u6a5f\u4f1a\u640d\u5931\u3092\u9632\u3052\u308b<\/h3>\n<p>\u96fb\u8a71\u304c\u6df7\u307f\u5408\u3063\u3066\u3064\u306a\u304c\u3089\u306a\u3044\u5834\u5408\u3067\u3082\u3001IVR\u7d4c\u7531\u3067SMS\u3092\u81ea\u52d5\u9001\u4fe1\u3059\u308c\u3070\u3001\u9867\u5ba2\u3092\u5f85\u305f\u305b\u305a\u306b\u6848\u5185\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u300c\u554f\u3044\u5408\u308f\u305b\u3092\u8ae6\u3081\u3066\u3057\u307e\u3046\u300d\u72b6\u6cc1\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u3001CV\uff08\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\uff09\u7387\u306e\u5411\u4e0a\u306b\u3082\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>SMS\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u306f\u3001\u300cSMS\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\uff1f\u4e8b\u4f8b\u3068\u4f75\u305b\u3066\u7d39\u4ecb\u00a0\u300d\u306b\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2>IVR\u3092\u9023\u643a\u3057\u305fSMS\u9001\u4fe1\u30b5\u30fc\u30d3\u30b9\u306e\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>IVR\u3068SMS\u306e\u9023\u643a\u306b\u306f\u591a\u304f\u306e\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u5c0e\u5165\u306b\u3042\u305f\u3063\u3066\u306f\u3044\u304f\u3064\u304b\u306e\u6ce8\u610f\u70b9\u3082\u5b58\u5728\u3057\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306b\u3066\u3001IVR\u3092\u9023\u643a\u3057\u305fSMS\u9001\u4fe1\u30b5\u30fc\u30d3\u30b9\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u904b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decoding=\"async\" class=\"aligncenter size-full wp-image-6947\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_3.jpg\" alt=\"IVR\u306e\u5c0e\u5165\u65b9\u6cd5\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00086_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/utilizing-visual-ivr\/\">\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u6d3b\u7528\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u30a2\u30c3\u30d7<\/a>\u00a0\u300d<\/p>\n<p>&nbsp;<\/p>\n<p>\u53c2\u8003\u30da\u30fc\u30b8\uff1a\u300c<a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/visual-ivr-in-call-centers\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u30e1\u30ea\u30c3\u30c8\u3001\u5c0e\u5165\u306e\u524d\u306b\u691c\u8a0e\u3059\u3079\u304d\u3053\u3068<\/a>\u00a0\u300d<\/p>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%83%93%e3%82%b8%e3%83%a5%e3%82%a2%e3%83%abivr\/\">\u30d3\u30b8\u30e5\u30a2\u30ebIVR<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3068SMS\uff08\u30b7\u30e7\u30fc\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u30b5\u30fc\u30d3\u30b9\uff09\u306e\u9023\u643a\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u3092\u56f3\u308b\u3046\u3048\u3067\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002 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href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":6945,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2,1],"tags":[11,31],"class_list":["post-6944","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","category-call-center","tag-call-center","tag-ivr"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=6944"}],"version-history":[{"count":1,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6944\/revisions"}],"predecessor-version":[{"id":6948,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6944\/revisions\/6948"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/6945"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=6944"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=6944"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=6944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}