{"id":6902,"date":"2025-09-26T17:39:08","date_gmt":"2025-09-26T08:39:08","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6902"},"modified":"2025-09-26T17:39:08","modified_gmt":"2025-09-26T08:39:08","slug":"callcenter-flowchart","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/bpo\/callcenter-flowchart\/","title":{"rendered":"\u96fb\u8a71\u5bfe\u5fdc\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u4f5c\u308a\u65b9\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u4f5c\u6210\u30dd\u30a4\u30f3\u30c8\u3092\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6903\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00083_1.jpg\" alt=\"\u96fb\u8a71\u5bfe\u5fdc\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u4f5c\u308a\u65b9\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00083_1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00083_1-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00083_1-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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decoding=\"async\" class=\"aligncenter size-full wp-image-6908\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00083_2.jpg\" alt=\"\u55b6\u696d\u6642\u9593\u5916\u306b\u96fb\u8a71\u5bfe\u5fdc\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00083_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00083_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00083_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/bpotag\/\">BPO<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u793e\u5185\u306e\u96fb\u8a71\u5bfe\u5fdc\u306b\u304a\u3044\u3066\u3001\u5bfe\u5fdc\u306e\u3070\u3089\u3064\u304d\u3084\u4f1d\u9054\u30df\u30b9\u304c\u696d\u52d9\u306e\u52b9\u7387\u4f4e\u4e0b\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3092\u62db\u304f\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u306e\u3088\u3046\u306a\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u624b\u6bb5\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u306e\u304c\u3001\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306b\u3088\u308b\u5bfe\u5fdc\u306e\u6a19\u6e96\u5316\u3067\u3059\u3002 \u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/callcenter-flowchart\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":6903,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7,1],"tags":[35,14,11],"class_list":["post-6902","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpo","category-call-center","tag-bpotag","tag-14","tag-call-center"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6902","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=6902"}],"version-history":[{"count":2,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6902\/revisions"}],"predecessor-version":[{"id":6910,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6902\/revisions\/6910"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/6903"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=6902"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=6902"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=6902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}