{"id":6889,"date":"2025-09-26T17:39:32","date_gmt":"2025-09-26T08:39:32","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6889"},"modified":"2025-09-26T17:39:32","modified_gmt":"2025-09-26T08:39:32","slug":"callcenter-ai","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-ai\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bAI\u3092\u5c0e\u5165\u3059\u308b\u3068\u4f55\u304c\u5909\u308f\u308b\uff1f\u8ab2\u984c\u3068\u30e1\u30ea\u30c3\u30c8\u30fb\u6ce8\u610f\u70b9\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6891\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00081_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bAI\u3092\u5c0e\u5165\u3059\u308b\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00081_1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00081_1-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00081_1-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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decoding=\"async\" class=\"aligncenter size-full wp-image-6892\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00081_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bAI\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00081_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00081_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00081_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>AI\u306e\u5c0e\u5165\u306f\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3084\u4eba\u6750\u4e0d\u8db3\u306e\u7de9\u548c\u3001\u3055\u3089\u306b\u306f\u707d\u5bb3\u6642\u306e\u5bfe\u5fdc\u529b\u5f37\u5316\u307e\u3067\u3001\u591a\u65b9\u9762\u306b\u308f\u305f\u308b\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bAI\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b<\/h3>\n<p><strong>AI<\/strong><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u97f3\u58f0\u8a8d\u8b58\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\u3078\u306e\u5bfe\u5fdc\u3084\u901a\u8a71\u5185\u5bb9\u306e\u81ea\u52d5\u8a18\u9332\u30fb\u8981\u7d04\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u696d\u52d9\u304c\u8efd\u6e1b\u3055\u308c\u3001\u5c02\u9580\u6027\u306e\u9ad8\u3044\u554f\u3044\u5408\u308f\u305b\u306b\u96c6\u4e2d\u3067\u304d\u308b\u4f53\u5236\u304c\u6574\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001FAQ\u3068\u306e\u9023\u643a\u306b\u3088\u308a\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u9032\u3059\u308b\u4ed5\u7d44\u307f\u3082\u69cb\u7bc9\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u7d50\u679c\u3068\u3057\u3066\u3001\u5bfe\u5fdc\u6642\u9593\u306e\u77ed\u7e2e\u3084\u30b9\u30c8\u30ec\u30b9\u8efd\u6e1b\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>\u5fdc\u5bfe\u54c1\u8cea\u306e\u7dad\u6301<\/h3>\n<p>AI\u306f\u5fdc\u5bfe\u5c65\u6b74\u3092\u84c4\u7a4d\u30fb\u5206\u6790\u3057\u3001\u9069\u5207\u306a\u56de\u7b54\u3084\u5fdc\u5bfe\u65b9\u6cd5\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u63d0\u793a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><strong>\u7d4c\u9a13\u306e\u6d45\u3044\u30b9\u30bf\u30c3\u30d5\u3067\u3082\u4e00\u5b9a\u6c34\u6e96\u306e\u5fdc\u5bfe\u3092\u5b9f\u73fe\u3067\u304d\u308b\u305f\u3081\u3001\u54c1\u8cea\u306e\u3070\u3089\u3064\u304d\u3092\u6291\u3048\u308b\u52b9\u679c\u304c\u671f\u5f85\u3055\u308c\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3055\u3089\u306b\u3001\u5fdc\u5bfe\u4e2d\u306e\u611f\u60c5\u5206\u6790\u3084\u30ad\u30fc\u30ef\u30fc\u30c9\u691c\u51fa\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u4e0d\u6e80\u3084\u30af\u30ec\u30fc\u30e0\u306e\u5146\u5019\u3092\u65e9\u671f\u306b\u628a\u63e1\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u3001\u65e9\u671f\u5bfe\u5fdc\u306b\u3088\u308b\u30af\u30ec\u30fc\u30e0\u9632\u6b62\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3>BCP\u5bfe\u7b56\u304c\u3067\u304d\u308b<\/h3>\n<p><strong>AI<\/strong><strong>\u306f\u30af\u30e9\u30a6\u30c9\u4e0a\u3067\u904b\u7528\u53ef\u80fd\u306a\u305f\u3081\u3001\u707d\u5bb3\u3084\u611f\u67d3\u75c7\u6d41\u884c\u306a\u3069\u306b\u3088\u308b\u51fa\u793e\u5236\u9650\u6642\u306b\u3082\u696d\u52d9\u7d99\u7d9a\u304c\u53ef\u80fd\u3067\u3059\u3002<\/strong><\/p>\n<p>\u81ea\u52d5\u5fdc\u7b54\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e0d\u5728\u3067\u3082\u4e00\u5b9a\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u304c\u7d99\u7d9a\u3067\u304d\u3001\u30b5\u30fc\u30d3\u30b9\u505c\u6b62\u30ea\u30b9\u30af\u3092\u4f4e\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u3068\u3082\u76f8\u6027\u304c\u826f\u304f\u3001\u67d4\u8edf\u306a\u50cd\u304d\u65b9\u306e\u5c0e\u5165\u3084\u4eba\u6750\u78ba\u4fdd\u306b\u3082\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n<p>BCP\uff08\u4e8b\u696d\u7d99\u7d9a\u8a08\u753b\uff09\u5bfe\u7b56\u306e\u4e00\u74b0\u3068\u3057\u3066\u3082\u3001AI\u5c0e\u5165\u306f\u52b9\u679c\u7684\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bAI\u3092\u5c0e\u5165\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6893\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00081_3.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bAI\u3092\u5c0e\u5165\u3059\u308b\u6ce8\u610f\u70b9\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00081_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00081_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00081_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>AI\u5c0e\u5165\u306b\u3088\u3063\u3066\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u5f97\u3089\u308c\u308b\u4e00\u65b9\u3067\u3001\u8ab2\u984c\u3084\u6ce8\u610f\u70b9\u3082\u5b58\u5728\u3057\u307e\u3059\u3002<\/p>\n<p>\u7279\u306b\u3001AI\u306e\u6d3b\u7528\u7bc4\u56f2\u3092\u660e\u78ba\u306b\u5b9a\u3081\u305a\u306b\u5c0e\u5165\u3059\u308b\u3068\u3001\u671f\u5f85\u3057\u305f\u52b9\u679c\u304c\u5f97\u3089\u308c\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u5c0e\u5165\u5f8c\u306e\u904b\u7528\u4f53\u5236\u3084\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3001\u65e2\u5b58\u696d\u52d9\u3068\u306e\u6574\u5408\u6027\u3092\u5341\u5206\u306b\u691c\u8a0e\u3057\u306a\u3044\u307e\u307e\u9032\u3081\u308b\u3068\u3001\u304b\u3048\u3063\u3066\u696d\u52d9\u304c\u7169\u96d1\u5316\u3059\u308b\u6050\u308c\u3082\u3042\u308b\u305f\u3081\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2>\u304a\u308f\u308a\u306b<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bAI\u3092\u5c0e\u5165\u3059\u308b\u3068\u4f55\u304c\u5909\u308f\u308b\u306e\u304b\u3001\u8ab2\u984c\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u6ce8\u610f\u70b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u4eba\u6750\u4e0d\u8db3\u3084\u5fdc\u5bfe\u54c1\u8cea\u306e\u7dad\u6301\u3068\u3044\u3063\u305f\u8ab2\u984c\u3092\u62b1\u3048\u3066\u304a\u308a\u3001AI\u306e\u5c0e\u5165\u306f\u305d\u306e\u89e3\u6c7a\u7b56\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b\u3084BCP\u5bfe\u7b56\u306a\u3069\u591a\u304f\u306e\u5229\u70b9\u304c\u3042\u308b\u4e00\u65b9\u3067\u3001\u5c0e\u5165\u306b\u306f\u5341\u5206\u306a\u6e96\u5099\u3068\u660e\u78ba\u306a\u76ee\u7684\u610f\u8b58\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p>\u81ea\u793e\u306e\u696d\u52d9\u306b\u6700\u9069\u306aAI\u306e\u6d3b\u7528\u65b9\u6cd5\u3092\u898b\u6975\u3081\u3001\u52b9\u7387\u5316\u3068\u54c1\u8cea\u5411\u4e0a\u3092\u4e21\u7acb\u3055\u305b\u308b\u53d6\u308a\u7d44\u307f\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/bpotag\/\">BPO<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a4%e3%83%b3%e3%83%90%e3%82%a6%e3%83%b3%e3%83%89\/\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u8fd1\u5e74\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u696d\u52d9\u52b9\u7387\u5316\u306e\u624b\u6bb5\u3068\u3057\u3066\u3001AI\u6280\u8853\u306e\u5c0e\u5165\u304c\u6025\u901f\u306b\u9032\u3093\u3067\u3044\u307e\u3059\u3002 \u6162\u6027\u7684\u306a\u4eba\u624b\u4e0d\u8db3\u3084\u5fdc\u5bfe\u54c1\u8cea\u306e\u30d0\u30e9\u3064\u304d\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u30b9\u30d4\u30fc\u30c9\u306a\u3069\u3001\u5f93\u6765\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u304b\u3089\u3067\u3059\u3002 \u672c\u8a18\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-ai\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":6891,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[35,16,11],"class_list":["post-6889","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-bpotag","tag-16","tag-call-center"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=6889"}],"version-history":[{"count":3,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6889\/revisions"}],"predecessor-version":[{"id":6906,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6889\/revisions\/6906"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/6891"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=6889"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=6889"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=6889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}