{"id":6762,"date":"2025-07-31T17:26:13","date_gmt":"2025-07-31T08:26:13","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6762"},"modified":"2025-07-31T17:27:21","modified_gmt":"2025-07-31T08:27:21","slug":"call_center_customer_satisfaction","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/customer-support\/call_center_customer_satisfaction\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u30fb\u9867\u5ba2\u63a8\u5968\uff08NPS\uff09\u306b\u3064\u3044\u3066\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/22380493.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\" width=\"728\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u304a\u5ba2\u69d8\u3068\u76f4\u63a5\u3084\u308a\u53d6\u308a\u3092\u3059\u308b\u4ee5\u4e0a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u975e\u5e38\u306b\u91cd\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u4eca\u56de\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u69d8\u3005\u306a\u5207\u308a\u53e3\u304b\u3089\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<br \/>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<br \/><\/style>\n<p><!-- .\u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3CSS --><!-- \u5f37\u307f\u30bb\u30af\u30b7\u30e7\u30f3CSS --><\/p>\n<style>\n.gbox{background-color: #EFEFE7;}<br \/>.bbox{background-color: #E6F2FD;}<br \/>.rbox{background-color: #fcebef; }<br \/>.box>div{<br \/>\tpadding: 0 10px 10px;<br \/>\tfont-size: 16PX;<br \/>}<br \/>.box p{<br \/>\tline-height: 1.5;<br \/>\tfont-size: 16PX;<br \/>}<br \/>.gbox:after, .bbox:after{<br \/>\tcontent: \"\";<br \/>\tdisplay: block;<br \/>\twidth: 100%;<br \/>\tbackground:#fff url(https:\/\/ntn-bpo.jp\/wp-content\/themes\/bpo\/images\/arrow1.png) center center no-repeat;<br \/>}<br \/>.strongpointtitle{<br \/>    text-align: left;<br \/>    height: 45px;<br \/>    padding-top:24px;<br \/>    padding-left: 24px;<br \/>    font-size: 18px;<br \/>    font-weight: bold;<br \/>}<br \/>.strongp{<br \/>    text-align: left;<br \/>    padding-top:18px;<br \/>    padding-left: 10px;<br \/>    padding-botom:18px;<br \/>    font-size: 18px;<br \/>}<br \/>.imgcasestudy{<br \/>    display: inline-block;<br \/>    letter-spacing: normal;<br \/>    vertical-align: top;<br \/>    width: 120px;<br \/>    height: 60px;<br \/>}<br \/><\/style>\n<p><!-- .\u5f37\u307f\u30bb\u30af\u30b7\u30e7\u30f3CSS --><!-- \u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3 --><br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<p><!-- .\u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3 --><\/p>\n<h2 id=\"rtoc-1\" 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Satisfaction\u300d\u306e\u7565\u79f0\u3067\u3042\u308b\u300cCS\u300d\u3068\u547c\u3070\u308c\u308b\u3053\u3068\u3082\u3057\u3070\u3057\u3070\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u6e80\u8db3\u5ea6\u306e\u6307\u6a19\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u306f\u3001\u5b9f\u969b\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u554f\u3044\u5408\u308f\u305b\u3092\u884c\u3063\u305f\u7d50\u679c\u3001\u554f\u984c\u304c\u89e3\u6c7a\u3057\u3066\u6e80\u8db3\u306e\u884c\u304f\u7d50\u679c\u304c\u5f97\u3089\u308c\u305f\u304b\u3069\u3046\u304b\u3067\u6c7a\u307e\u308a\u307e\u3059\u3002 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Experience)\u3068\u3044\u3046\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002CX\u3068\u3044\u3046\u7565\u79f0\u3067\u547c\u3070\u308c\u308b\u5834\u5408\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u3001\u9867\u5ba2\u304c\u611f\u3058\u308b\u559c\u3073\u3084\u5feb\u611f\u3001\u611f\u52d5\u306a\u3069\u306e\u5fc3\u7406\u7684\u306a\u4fa1\u5024\u3092\u6307\u3059\u8a00\u8449\u3067\u3042\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306f\u5bc6\u63a5\u306a\u95a2\u4fc2\u306b\u3042\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u306f\u3001\u96fb\u8a71\u53e3\u306b\u304a\u3051\u308b\u614b\u5ea6\u3067\u3042\u3063\u305f\u308a\u3001\u554f\u984c\u3092\u89e3\u6c7a\u306b\u5c0e\u304f\u30b9\u30d4\u30fc\u30c9\u306a\u3069\u304c\u9867\u5ba2\u4f53\u9a13\u3092\u6c7a\u3081\u308b\u30d5\u30a1\u30af\u30bf\u30fc\u3068\u306a\u308a\u5f97\u308b\u3067\u3057\u3087\u3046\u3002 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id=\"rtoc-4\" >NPS\uff08\u9867\u5ba2\u63a8\u5968\uff09<\/h2>\n<p>\u9867\u5ba2\u63a8\u5968\u306f\u3001\u9867\u5ba2\u304c\u3069\u308c\u3060\u3051\u7a4d\u6975\u7684\u306b\u305d\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u3092\u5468\u56f2\u306e\u77e5\u4eba\u3084\u5bb6\u65cf\u306b\u85a6\u3081\u308b\u304b\u3092\u6570\u5024\u5316\u3057\u305f\u6307\u6a19\u3067\u3059\u3002\u300c\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u300d\u3084\u3001NPS(Net Promoter Score)\u3068\u3044\u3063\u305f\u547c\u3073\u65b9\u3092\u3055\u308c\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u540c\u69d8\u306b\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3067\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u9867\u5ba2\u63a8\u5968\u306e\u6e2c\u5b9a\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u304c\u3069\u308c\u3060\u3051\u305d\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u3072\u3044\u3066\u306f\u4f01\u696d\u306b\u611b\u7740\u3092\u6301\u3063\u3066\u3044\u308b\u304b\u304c\u53ef\u8996\u5316\u3055\u308c\u307e\u3059\u3002 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id=\"rtoc-5\" 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id=\"rtoc-11\" 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id=\"rtoc-12\" >\u6570\u5024\u6307\u6a19\u3092\u6d3b\u7528\u3057\u3066CS\u30fbNPS\u306e\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b<\/h3>\n<p>CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3084NPS\uff08\u9867\u5ba2\u63a8\u5968\u5ea6\uff09\u306e\u5411\u4e0a\u306b\u306f\u3001\u73fe\u5834\u3067\u306e\u52aa\u529b\u3060\u3051\u3067\u306a\u304f\u3001\u6570\u5024\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u8a55\u4fa1\u3068\u6539\u5584\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u4e00\u6b21\u5fdc\u7b54\u7387\u3084FCR\uff08First Call Resolution\uff1a\u521d\u56de\u5b8c\u4e86\u7387\uff09\u3001AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u306a\u3069\u306eKPI\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u5fdc\u5bfe\u306e\u8cea\u3084\u52b9\u7387\u306e\u8ab2\u984c\u3092\u53ef\u8996\u5316\u3067\u304d\u307e\u3059\u3002<br \/>\n\u307e\u305f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30f3\u30b1\u30fc\u30c8\u3084NPS\u30b9\u30b3\u30a2\u306e\u63a8\u79fb\u3092\u5206\u6790\u3059\u308c\u3070\u3001\u65bd\u7b56\u306e\u52b9\u679c\u3084\u9867\u5ba2\u306e\u53cd\u5fdc\u3092\u5ba2\u89b3\u7684\u306b\u6349\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u7279\u306bNPS\u3067\u306f\u3001\u30b9\u30b3\u30a2\u306e\u6570\u5024\u3060\u3051\u3067\u306a\u304f\u3001\u81ea\u7531\u8a18\u8ff0\u6b04\u306e\u5185\u5bb9\u3092\u96c6\u8a08\u30fb\u5206\u985e\u3059\u308b\u3053\u3068\u3067\u3001\u6539\u5584\u3059\u3079\u304d\u63a5\u70b9\u3084\u30b5\u30fc\u30d3\u30b9\u8ab2\u984c\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3067\u304d\u307e\u3059\u3002\u611f\u899a\u7684\u306a\u5bfe\u5fdc\u306b\u983c\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u30c7\u30fc\u30bf\u3092\u6839\u62e0\u306b\u3057\u305f\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u7a4d\u307f\u91cd\u306d\u3053\u305d\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u7d99\u7d9a\u7684\u306a\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-13\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u306f\u3001\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u3082\u3072\u3068\u3064\u306e\u624b\u6bb5<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3059\u308b\u306b\u306f\u3001\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u3082\u6709\u52b9\u306a\u624b\u6bb5\u306e\u4e00\u3064\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u5c02\u9580\u5bb6\u304c\u63c3\u3063\u3066\u3044\u308b\u4e0a\u306b\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u6574\u5099\u3082\u5165\u5ff5\u306b\u884c\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u3082\u4e8b\u524d\u306b\u7406\u89e3\u3092\u6df1\u3081\u305f\u4e0a\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u884c\u3046\u305f\u3081\u3001\u96e3\u3057\u3044\u554f\u984c\u3084\u5c02\u9580\u7684\u306a\u8cea\u554f\u306b\u3082\u7684\u78ba\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u54c1\u8cea\u5411\u4e0a\u3092\u8003\u3048\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u307e\u305a\u306f\u4e00\u5ea6\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u691c\u8a0e\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><!-- \u304a\u554f\u5408\u305b\u30dc\u30bf\u30f3\u30bb\u30af\u30b7\u30e7\u30f3 --><\/p>\n<p>&nbsp;<\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<style> .h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 1.5em; margin-block-start: 0.83em; margin-block-end: 0.83em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } .h3-design { font-size: 22px; line-height: 1.4; padding-bottom: 5px; color: #3a3a3a; border-bottom: 1px solid #e1e3e6; margin: 0px 0px 15px; display: block; font-size: 1.17em; margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } <\/style>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5f37\u307f<\/div>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u3088\u304f\u3042\u308b\u304a\u60a9\u307f\u3092\u3059\u3079\u3066\u89e3\u6c7a\u3057\u307e\u3059\u3002<\/p>\n<div class=\"h3-design\">\u5927\u624b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u8c4a\u5bcc\u306a\u904b\u55b6\u5b9f\u7e3e<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u60c5\u5831\u96c6\u7d04-\u84c4\u7a4d-\u5206\u6790\u306a\u3069\u30bb\u30f3\u30bf\u30fc\u904b\u55b615\u5e74\u4ee5\u4e0a\u306e\u5b9f\u7e3e\u3001\u30ce\u30a6\u30cf\u30a6\u3092\u5229\u7528\u3057\u3001\u52b9\u7387\u5316\u3068\u54c1\u8cea\u5411\u4e0a\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u898f\u7acb\u3061\u4e0a\u3052\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5b89\u5b9a\u3057\u305f\u54c1\u8cea<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u696d\u52d9\u91cf\u306b\u5fdc\u3058\u305f\u67d4\u8edf\u306a\u904b\u55b6\u4f53\u5236<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u7e41\u5fd9\u671f\u3084\u9591\u6563\u671f\u306b\u5fdc\u3058\u305f\u904b\u7528\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u4ed8\u52a0\u4fa1\u5024\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u6848\u5185\u3084\u5224\u65ad\u9818\u57df\u3092\u62e1\u5927\u3057\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u3067\u5e45\u5e83\u3044\u5bfe\u5fdc\u3092\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u30bb\u30f3\u30bf\u30fc\u306e\u304a\u5f79\u7acb\u3061\u4fa1\u5024\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">BCP\u5bfe\u7b56\u306b\u3088\u308b\u5b89\u5fc3\u904b\u55b6<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u30af\u30e9\u30a6\u30c9CRM\u5c0e\u5165\u3067\u53f0\u98a8\u3084\u5730\u9707\u7b49\u306e\u5927\u898f\u6a21\u707d\u5bb3\u306b\u3088\u308b\u4ea4\u901a\u6a5f\u95a2\u306e\u6025\u306a\u9045\u5ef6\u3067\u3082\u30ea\u30e2\u30fc\u30c8\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u4e8b\u4f8b<\/div>\n<div style=\"text-align: center; line-height: 1.5;\">\n<div id=\"relationlist\" style=\"padding: 20px 8px 0; background-color: #e5e5de; margin-bottom: 60px; max-width: 720px; margin-left: auto; margin-right: auto; box-sizing: border-box;\">\n<ul style=\"display: flex !important; flex-wrap: wrap !important; justify-content: space-between !important; list-style: none; padding: 0; margin: 0 auto; max-width: 720px !important; box-sizing: border-box;\">\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1740\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u58f2\u4e0a\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u9003\u3055\u306a\u3044\u3001\u81ea\u793e\u56de\u7b54\u738799%\u306e\u5546\u54c1\u76f8\u8ac7\u7a93\u53e3<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u7dcf\u5408\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc A\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1743\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u53d6\u6271\u5546\u54c1105\u4e07\u70b9\u4ee5\u4e0a\u3002\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30fc\u30d3\u30b9\u3092\u542b\u3093\u3060\u96fb\u8a71\u5bfe\u5fdc<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u7dcf\u5408\u30ab\u30fc\u7528\u54c1\u30c1\u30a7\u30fc\u30f3 B\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1745\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u5c0f\u898f\u6a21\u591a\u5e97\u8217\u904b\u7528\u3092\u652f\u63f4\u3059\u308b\u3001\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u578b\u5e97\u9577\u6a5f\u80fd\u30bb\u30f3\u30bf\u30fc<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u30ab\u30e1\u30e9\u30fb\u30d7\u30ea\u30f3\u30c8\u30c1\u30a7\u30fc\u30f3\u5e97 C\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1744\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u7a93\u53e3\u306e\u4e00\u5143\u5316\u3067\u51e6\u7406\u52b9\u7387\u304c\u5927\u304d\u304f\u5411\u4e0a\u3002\u592a\u967d\u5149\u95a2\u9023\u306e\u76f8\u8ac7\u7a93\u53e3\u30fb\u4fee\u7406\u53d7\u4ed8<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u7dcf\u5408\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc J\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div style=\"margin: 50px auto; text-align: center;\"><a class=\"pc\" href=\"https:\/\/ntn-bpo.jp\/contact\/\"> <img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/> <\/a><\/div>\n<p><!-- .\u304a\u554f\u5408\u305b\u30dc\u30bf\u30f3\u30bb\u30af\u30b7\u30e7\u30f3 --><\/p>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%8a%b9%e7%8e%87%e5%8c%96\/\">\u696d\u52d9\u52b9\u7387\u5316<\/a> <a 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href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/call_center_customer_satisfaction\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":4217,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[11,21,13],"class_list":["post-6762","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support","tag-call-center","tag-21","tag-13"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6762","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=6762"}],"version-history":[{"count":1,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6762\/revisions"}],"predecessor-version":[{"id":6763,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6762\/revisions\/6763"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/4217"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=6762"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=6762"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=6762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}