{"id":6760,"date":"2025-07-31T17:17:27","date_gmt":"2025-07-31T08:17:27","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6760"},"modified":"2025-07-31T19:22:23","modified_gmt":"2025-07-31T10:22:23","slug":"customer_support_scope_of_work","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/customer-support\/customer_support_scope_of_work\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306f\uff1f\u696d\u52d9\u7bc4\u56f2\u3084\u8ab2\u984c\u30fb\u6539\u5584\u65b9\u6cd5\u3092\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00024_1.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u4ee3\u884c\u3059\u3079\u304d\uff1f\u904b\u55b6\u306b\u304a\u3051\u308b\u8ab2\u984c\u3068\u6539\u5584\u65b9\u6cd5\u3092\u89e3\u8aac\" width=\"728\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u306b\u306f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u9023\u7d61\u306b\u5bfe\u5fdc\u3059\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u3001\u81ea\u793e\u304b\u3089\u767a\u4fe1\u3059\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u5834\u5408\u3001\u96fb\u8a71\u3084\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u306e\u6a5f\u80fd\u3092\u7528\u3044\u3066\u304a\u5ba2\u69d8\u3068\u306e\u8cea\u7591\u5fdc\u7b54\u3084\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306a\u3069\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u3088\u3046\u306a\u696d\u52d9\u3092\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u300d\u3068\u547c\u3073\u3001\u56f0\u308a\u3054\u3068\u304c\u3042\u308b\u304a\u5ba2\u69d8\u3092\u88dc\u52a9\u3059\u308b\u3053\u3068\u304c\u76ee\u7684\u3067\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u4ee3\u884c\u3059\u308b\u3079\u304d\u306a\u306e\u304b\u306b\u3064\u3044\u3066\u3001\u904b\u55b6\u306b\u304a\u3051\u308b\u8ab2\u984c\u3084\u6539\u5584\u65b9\u6cd5\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" 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id=\"rtoc-2\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u9055\u3044<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5334\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00024_2.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u9055\u3044\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00024_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00024_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00024_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u6df7\u540c\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u696d\u52d9\u306e\u306a\u304b\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u547c\u3070\u308c\u308b\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u3001\u304a\u5ba2\u69d8\u304c\u63cf\u3044\u3066\u3044\u308b\u5c06\u6765\u50cf\u3084\u30b4\u30fc\u30eb\u3078\u5c0e\u304f\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u304a\u5ba2\u69d8\u306e\u30b5\u30dd\u30fc\u30c8\u3068\u3044\u3046\u3088\u308a\u3082\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u306e\u307b\u3046\u304c\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u306f\u8fd1\u3044\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-3\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u696d\u52d9\u7bc4\u56f2<\/h2>\n<p>\u4e0b\u8a18\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u696d\u52d9\u7bc4\u56f2\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u304a\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc<\/strong><\/li>\n<li><strong>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u5e74\u9f62\u3068\u3044\u3063\u305f\u9867\u5ba2\u60c5\u5831\u306e\u7ba1\u7406<\/strong><\/li>\n<li><strong>\u5f97\u305f\u60c5\u5831\u306e\u793e\u5185\u5171\u6709<\/strong><\/li>\n<\/ul>\n<p>\u4e0a\u8a18\u3088\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u3092\u3044\u305f\u3060\u3044\u305f\u60c5\u5831\u3084\u8cea\u554f\u5185\u5bb9\u306a\u3069\u3092\u84c4\u7a4d\u3057\u3001\u793e\u5185\u3067\u5171\u6709\u3057\u3066\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u3092\u56f3\u308b\u3053\u3068\u304c\u4e3b\u696d\u52d9\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u30de\u30cb\u30e5\u30a2\u30eb\u3084FAQ\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u696d\u52d9\u306b\u542b\u307e\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u53c2\u8003\u30b5\u30a4\u30c8\uff1a<a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/customer-support-outsourcing-points\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u304a\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5916\u90e8\u59d4\u8a17\u306e\u30dd\u30a4\u30f3\u30c8<\/a><\/p>\n<h2 id=\"rtoc-4\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u8ab2\u984c<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5335\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00024_3.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u8ab2\u984c\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00024_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00024_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00024_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u4e00\u65b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306b\u306f\u4e0b\u8a18\u306e\u3088\u3046\u306a\u8ab2\u984c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-5\" >\u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u306a\u3044\u30fb\u554f\u3044\u5408\u308f\u305b\u306e\u8fd4\u7b54\u304c\u9045\u3044<\/h3>\n<p>\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u3001\u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u306a\u3044\u3053\u3068\u3084\u554f\u3044\u5408\u308f\u305b\u306e\u8fd4\u7b54\u304c\u9045\u3044\u3053\u3068\u306f\u3001\u5927\u304d\u306a\u30b9\u30c8\u30ec\u30b9\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u62b1\u3048\u3066\u3044\u308b\u8ab2\u984c\u304c\u306a\u304b\u306a\u304b\u89e3\u6c7a\u3057\u306a\u3044\u5834\u5408\u3001\u4f1a\u793e\u306b\u5bfe\u3059\u308b\u4e0d\u4fe1\u611f\u304c\u5f37\u304f\u306a\u308a\u3001\u4fe1\u983c\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/strong><\/p>\n<h3 id=\"rtoc-6\" >\u96e2\u8077\u7387<\/h3>\n<p><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u899a\u3048\u308b\u3079\u304d\u60c5\u5831\u304c\u591a\u304f\u3001\u304a\u5ba2\u69d8\u3068\u76f4\u63a5\u3084\u308a\u53d6\u308a\u3092\u884c\u3046\u305f\u3081\u3001\u7cbe\u795e\u7684\u306b\u75b2\u308c\u3084\u3059\u3044\u696d\u52d9\u3067\u3059\u3002<\/strong><\/p>\n<p>\u30af\u30ec\u30fc\u30e0\u304c\u5bc4\u305b\u3089\u308c\u305f\u3068\u304d\u306f\u7279\u306b\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u308b\u3082\u306e\u3067\u3001\u696d\u52d9\u306b\u5acc\u6c17\u304c\u3055\u3057\u305f\u65b9\u304c\u96e2\u8077\u3059\u308b\u305f\u3081\u3001\u5b9a\u7740\u7387\u304c\u8ab2\u984c\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5f53\u793e\u30b3\u30e9\u30e0\u30da\u30fc\u30b8\uff1a<a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/reason_outsourcing\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u3079\u304d\uff1f\u5916\u6ce8\u3059\u308b\u7406\u7531\u3092\u89e3\u8aac<\/a><\/p>\n<p>\u5f53\u793e\u30b3\u30e9\u30e0\u30da\u30fc\u30b8\uff1a<a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/outsourcing-customer-support\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u6ce8\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u7406\u7531<\/a><\/p>\n<h2 id=\"rtoc-7\" 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