{"id":6756,"date":"2025-07-31T15:54:36","date_gmt":"2025-07-31T06:54:36","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6756"},"modified":"2025-07-31T15:54:36","modified_gmt":"2025-07-31T06:54:36","slug":"e-commerce_website","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/e-commerce_website\/","title":{"rendered":"\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u306b\u306f\u306a\u305c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u304c\u5fc5\u8981\u306a\u306e\u304b\uff1f"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/business-4313966_1280-e1606710679829.jpg\" alt=\"\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u3067\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5916\u90e8\u59d4\u8a17\u306e\u30dd\u30a4\u30f3\u30c8\" width=\"728\" \/><\/p>\n<p>\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u306e\u96fb\u8a71\u5bfe\u5fdc\u306f\u3001\u5916\u90e8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u59d4\u8a17\u3059\u308b\u3068\u3044\u3046\u65b9\u6cd5\u304c\u3042\u308a\u307e\u3059\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u306e\u96fb\u8a71\u5bfe\u5fdc\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u59d4\u8a17\u3059\u308b\u7406\u7531\u3084\u3001\u59d4\u8a17\u3067\u304d\u308b\u696d\u52d9\u3001\u59d4\u8a17\u306b\u304b\u304b\u308b\u8cbb\u7528\u306a\u3069\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u304c\u5fc5\u8981\u306a\u7406\u7531<\/h2>\n<p>\u307e\u305a\u306f\u3001\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u304c\u5fc5\u8981\u306a\u7406\u7531\u304b\u3089\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002\u96fb\u8a71\u5bfe\u5fdc\u3092\u5916\u90e8\u306b\u4efb\u305b\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u3069\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u751f\u307e\u308c\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<h3 id=\"rtoc-2\" >\u300c\u5546\u54c1\u9078\u5b9a\u300d\u300c\u7af6\u5408\u8abf\u67fb\u300d\u306a\u3069\u306e\u30e1\u30a4\u30f3\u696d\u52d9\u306b\u6ce8\u529b\u3067\u304d\u308b<\/h3>\n<p>\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u3078\u306e\u96fb\u8a71\u554f\u3044\u5408\u308f\u305b\u306a\u3069\u306f\u975e\u5e38\u306b\u591a\u3044\u3082\u306e\u3067\u3059\u3002\u304b\u304b\u3063\u3066\u304d\u305f\u96fb\u8a71\u306b\u306f\u5168\u3066\u5bfe\u5fdc\u3057\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u304c\u3001\u96fb\u8a71\u5bfe\u5fdc\u306b\u6642\u9593\u3092\u8cbb\u3084\u3059\u3068\u3001\u305d\u306e\u5206\u307b\u304b\u306e\u696d\u52d9\u306e\u305f\u3081\u306e\u6642\u9593\u3092\u3064\u304f\u308b\u306e\u304c\u96e3\u3057\u304f\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u3088\u3046\u306a\u5834\u5408\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308c\u3070\u3001\u96fb\u8a71\u5bfe\u5fdc\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u4efb\u305b\u3089\u308c\u308b\u306e\u3067\u3001\u305d\u306e\u307b\u304b\u306e\u3053\u3068\u306b\u52b4\u529b\u3092\u304b\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002\u300c\u5546\u54c1\u9078\u5b9a\u300d\u300c\u7af6\u5408\u8abf\u67fb\u300d\u306a\u3069\u3001\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u304c\u529b\u3092\u6ce8\u3050\u3079\u304d\u30e1\u30a4\u30f3\u696d\u52d9\u306b\u3057\u3063\u304b\u308a\u6642\u9593\u3082\u4eba\u3082\u8cbb\u3084\u305b\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-3\" >\u96fb\u8a71\u5bfe\u5fdc\u306e\u30d7\u30ed\u306b\u3088\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3059\u308b<\/h3>\n<p>\u96fb\u8a71\u5bfe\u5fdc\u306f\u5358\u306b\u96fb\u8a71\u306b\u51fa\u3066\u53d7\u3051\u7b54\u3048\u3092\u3059\u308c\u3070\u826f\u3044\u3068\u3044\u3046\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u96fb\u8a71\u3092\u304b\u3051\u3066\u304d\u305f\u9867\u5ba2\u306e\u8a71\u3092\u3057\u3063\u304b\u308a\u805e\u304d\u53d6\u308a\u3001<br \/>\n\u9867\u5ba2\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u3092\u7406\u89e3\u3057\u305f\u4e0a\u3067\u3001\u9069\u5207\u3067\u4e01\u5be7\u306a\u8fd4\u7b54\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u306e\u30b9\u30bf\u30c3\u30d5\u306f\u96fb\u8a71\u5bfe\u5fdc\u3092\u5c02\u9580\u3068\u3057\u3066\u3044\u308b\u308f\u3051\u3067\u306f\u306a\u3044\u306e\u3067\u3001\u5b8c\u74a7\u306a\u96fb\u8a71\u5bfe\u5fdc\u3092\u3059\u308b\u306e\u306f\u96e3\u3057\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001<br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u96fb\u8a71\u5bfe\u5fdc\u306e\u30d7\u30ed\u3067\u3059\u3002<b>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u96fb\u8a71\u5bfe\u5fdc\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308c\u3070\u3001\u30d7\u30ed\u306e\u5bfe\u5fdc\u306b\u3088\u3063\u3066\u96fb\u8a71\u3092\u304b\u3051\u3066\u304f\u308b\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/b><\/p>\n<h3 id=\"rtoc-4\" >\u56fa\u5b9a\u8cbb\u3092\u5909\u52d5\u8cbb\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u7e41\u5fd9\u30fb\u9591\u6563\u671f\u5bfe\u5fdc\u3067\u304d\u308b<\/h3>\n<p>EC\u30fb\u901a\u8ca9\u30b5\u30a4\u30c8\u304c\u81ea\u5206\u305f\u3061\u3067\u96fb\u8a71\u5bfe\u5fdc\u3092\u884c\u3046\u5834\u5408\u3001\u767a\u751f\u3059\u308b\u306e\u304c\u96fb\u8a71\u5bfe\u5fdc\u306e\u305f\u3081\u306e\u4eba\u4ef6\u8cbb\u3084\u96fb\u8a71\u5bfe\u5fdc\u5206\u306e\u96fb\u8a71\u6599\u91d1\u3067\u3059\u3002\u3053\u308c\u3089\u306f\u96fb\u8a71\u306e\u4ef6\u6570\u306b\u95a2\u308f\u3089\u305a\u5fc5\u305a\u304b\u304b\u308a\u307e\u3059\u3002\u3057\u304b\u3082\u3001\u96fb\u8a71\u306e\u4ef6\u6570\u304c\u5897\u3048\u308b\u3068\u56fa\u5b9a\u8cbb\u306f\u3088\u308a\u9ad8\u984d\u306b\u306a\u308a\u307e\u3059\u3002\u96fb\u8a71\u5bfe\u5fdc\u3070\u304b\u308a\u306b\u304a\u91d1\u3092\u8cbb\u3084\u3059\u306e\u306f\u96e3\u3057\u3044\u3082\u306e\u3067\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u7279\u306b\u96fb\u8a71\u304c\u5897\u3048\u308b\u7e41\u5fd9\u671f\u306b\u5bfe\u5fdc\u3057\u304d\u308c\u308b\u3060\u3051\u306e\u8cbb\u7528\u3092\u5272\u3051\u306a\u304b\u3063\u305f\u308a\u3001\u3042\u308b\u3044\u306f\u96fb\u8a71\u304c\u5c11\u306a\u3044\u9591\u6563\u671f\u306b\u3082\u95a2\u308f\u3089\u305a\u901a\u5e38\u901a\u308a\u306e\u56fa\u5b9a\u8cbb\u304c\u767a\u751f\u3057\u305f\u308a\u3001\u52ff\u4f53\u306a\u3044\u8cbb\u7528\u306e\u4f7f\u3044\u65b9\u3092\u3057\u3066\u3057\u307e\u3063\u3066\u3044\u308b\u4f1a\u793e\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5916\u90e8\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u5bfe\u5fdc\u306e\u8cbb\u7528\u3092\u56fa\u5b9a\u8cbb\u3067\u306f\u306a\u304f\u5909\u52d5\u8cbb\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br \/>\n\u96fb\u8a71\u306e\u4ef6\u6570\u306b\u5fdc\u3058\u3066\u8cbb\u7528\u304c\u5909\u308f\u308b\u306e\u3067\u3001\u8cbb\u7528\u306e\u30d0\u30e9\u30f3\u30b9\u304c\u826f\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002<b>\u4ef6\u6570\u306e\u5c11\u306a\u3044\u6642\u671f\u306b\u8cbb\u7528\u304c\u5b89\u304f\u6e08\u3080\u5206\u3001<br \/>\n\u3053\u308c\u307e\u3067\u3055\u3070\u304d\u304d\u308c\u306a\u304b\u3063\u305f\u7e41\u5fd9\u671f\u306e\u96fb\u8a71\u5bfe\u5fdc\u306b\u3082\u3001\u3057\u3063\u304b\u308a\u8cbb\u7528\u3092\u304b\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/b><\/p>\n<h2 id=\"rtoc-5\" >\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u3067\u5916\u90e8\u59d4\u8a17\u3067\u304d\u308b\u696d\u52d9<\/h2>\n<p>\u305d\u308c\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u696d\u52d9\u3092\u4efb\u305b\u3089\u308c\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u304c\u5916\u90e8\u59d4\u8a17\u3067\u304d\u308b\u696d\u52d9\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-6\" 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\/>\n\u305f\u3060\u3057\u3001\u30ad\u30e3\u30f3\u30bb\u30eb\u4e0d\u53ef\u80fd\u306a\u5834\u5408\u3082\u3001\u9867\u5ba2\u304c\u4e0d\u6e80\u306b\u601d\u3044\u30af\u30ec\u30fc\u30e0\u306b\u767a\u5c55\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n\u3053\u306e\u3088\u3046\u306b\u3001<b>\u901a\u8ca9\u53d7\u6ce8\u696d\u52d9\u306f\u3001\u96fb\u8a71\u5bfe\u5fdc\u3068\u305d\u308c\u306b\u4f34\u3046\u78ba\u8a8d\u4f5c\u696d\u3082\u3042\u308a\u975e\u5e38\u306b\u30dc\u30ea\u30e5\u30fc\u30df\u30fc\u3067\u3059\u3002<br \/>\n\u307e\u305f\u3001\u5185\u5bb9\u306b\u3088\u3063\u3066\u306f\u30af\u30ec\u30fc\u30e0\u304c\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u53d7\u6ce8\u5bfe\u5fdc\u4ee5\u4e0a\u306b\u6642\u9593\u3084\u52b4\u529b\u3092\u5272\u304b\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002<\/b><\/p>\n<h3 id=\"rtoc-7\" 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id=\"rtoc-8\" 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id=\"rtoc-9\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5916\u90e8\u59d4\u8a17\u306b\u304b\u304b\u308b\u8cbb\u7528<\/h2>\n<p>\u3053\u3053\u307e\u3067\u8aac\u660e\u3059\u308b\u3068\u3001\u6c17\u306b\u306a\u3063\u3066\u304f\u308b\u306e\u306f\u96fb\u8a71\u5bfe\u5fdc\u306e\u59d4\u8a17\u306b\u304b\u304b\u308b\u8cbb\u7528\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5916\u90e8\u59d4\u8a17\u8cbb\u7528\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-10\" 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id=\"rtoc-11\" 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id=\"rtoc-12\" 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id=\"rtoc-13\" >\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u62bc\u3055\u3048\u308b\u3079\u304d\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u3067\u306f\u3001\u5358\u306b\u30b3\u30b9\u30c8\u3092\u6291\u3048\u308b\u3053\u3068\u3092\u76ee\u7684\u306b\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u300c\u8cbb\u7528\u5bfe\u52b9\u679c\u300d\u3092\u610f\u8b58\u3057\u305f\u904b\u7528\u8a2d\u8a08\u304c\u91cd\u8981\u3067\u3059\u3002<br \/>\n\u305f\u3068\u3048\u3070\u3001\u7e41\u5fd9\u671f\u3060\u3051\u306e\u30b9\u30dd\u30c3\u30c8\u5bfe\u5fdc\u3092\u59d4\u8a17\u3059\u308b\u5834\u5408\u3068\u3001\u901a\u5e74\u3067\u5b89\u5b9a\u3057\u305f\u696d\u52d9\u59d4\u8a17\u3092\u884c\u3046\u5834\u5408\u3067\u306f\u3001\u671f\u5f85\u3059\u3079\u304d\u6210\u679c\u3084\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u4f53\u5236\u306b\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n\u59d4\u8a17\u7bc4\u56f2\u30fb\u6642\u9593\u5e2f\u30fb\u5fdc\u7b54\u54c1\u8cea\u306a\u3069\u306e\u6761\u4ef6\u3092\u660e\u78ba\u306b\u3057\u3001\u3069\u306e\u7a0b\u5ea6\u306e\u6210\u679c\u3092\u6c42\u3081\u308b\u304b\u3092\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u6210\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u7b2c\u4e00\u6b69\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u5bfe\u5fdc\u5c65\u6b74\u3084KPI\u306e\u53ef\u8996\u5316\u30fb\u5831\u544a\u304c\u53ef\u80fd\u306a\u59d4\u8a17\u5148\u3067\u3042\u308c\u3070\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306b\u3064\u306a\u304c\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30b5\u30a4\u30af\u30eb\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<br \/>\n\u5bfe\u5fdc\u306e\u54c1\u8cea\u3060\u3051\u3067\u306a\u304f\u3001LTV\u3084\u30ea\u30d4\u30fc\u30c8\u7387\u3068\u3044\u3063\u305f\u58f2\u4e0a\u6307\u6a19\u306b\u3082\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3053\u3068\u3092\u8e0f\u307e\u3048\u3001\u300c\u305f\u3060\u5b89\u3044\u300d\u3067\u306f\u306a\u304f\u300c\u6210\u679c\u304c\u898b\u3048\u308b\u59d4\u8a17\u300d\u3092\u884c\u3046\u3053\u3068\u304c\u3001\u7d50\u679c\u7684\u306b\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u9ad8\u3081\u308b\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-14\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5916\u90e8\u59d4\u8a17\u306e\u307e\u3068\u3081<\/h2>\n<p><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5916\u90e8\u59d4\u8a17\u306f\u3001\u793e\u5185\u3067\u306e\u96fb\u8a71\u5bfe\u5fdc\u3092\u6e1b\u3089\u3057\u305f\u5206\u3001\u307b\u304b\u306e\u696d\u52d9\u306b\u3088\u308a\u529b\u3092\u5165\u308c\u3089\u308c\u308b\u306a\u3069\u3001<br \/>\n\u4f1a\u793e\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/b>\u3053\u306e\u3088\u3046\u306b\u3001\u4f1a\u793e\u306e\u4e2d\u306b\u306f\u59d4\u8a17\u306a\u3069\u3067\u5916\u90e8\u306b\u4efb\u305b\u305f\u65b9\u304c\u52b9\u7387\u7684\u306a\u696d\u52d9\u306a\u3069\u304c\u8907\u6570\u5b58\u5728\u3059\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<br \/>\n<b>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u304c\u63d0\u4f9b\u3059\u308b\u300cBPO\u300d\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u793e\u5185\u306e\u696d\u52d9\u52b9\u7387\u5316\u30fb\u6539\u5584\u306a\u3069\u306e\u904b\u7528\u8a08\u753b\u3092\u30c8\u30fc\u30bf\u30eb\u3067\u63d0\u6848\u3057\u3001<br \/>\n\u30c7\u30fc\u30bf\u51e6\u7406\u306a\u3069\u306e\u696d\u52d9\u3092\u8acb\u3051\u8ca0\u3044\u306a\u304c\u3089\u52b9\u7387\u5316\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/b>\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308c\u3070\u3001\u7d4c\u55b6\u8cc7\u6e90\u3092\u6ce8\u3050\u3079\u304d\u90e8\u5206\u306b\u96c6\u4e2d\u3055\u305b\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>BPO\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u4e8b\u696d\u306b\u3088\u308a\u3001\u591a\u304f\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30d3\u30b8\u30cd\u30b9\u306b\u89e6\u308c\u3066\u304d\u305f\u7d4c\u9a13\u3092\u6d3b\u304b\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u5c02\u9580\u7684\u306a\u77e5\u8b58\u30fb\u30b9\u30ad\u30eb\u3092\u5099\u3048\u305f\u30b9\u30bf\u30c3\u30d5\u304c\u884c\u3046\u306e\u3067\u3001\u6cd5\u6539\u6b63\u3084IT\u5c0e\u5165\u306a\u3069\u8907\u96d1\u306a\u6539\u5584\u306b\u3082\u3057\u3063\u304b\u308a\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001ISMS\u3084\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u30de\u30fc\u30af\u3068\u3044\u3063\u305f\u60c5\u5831\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u95a2\u3059\u308b\u8a8d\u8a3c\u3092\u53d6\u5f97\u3057\u3066\u304a\u308a\u3001\u9069\u5207\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u5fdc\u304c\u306a\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u5b89\u5fc3\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5916\u90e8\u59d4\u8a17\u3092\u59cb\u3081\u3001\u793e\u5185\u306e\u696d\u52d9\u52b9\u7387\u5316\u306b\u7740\u624b\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u65b9\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u3057\u3066\u307f\u308b\u3053\u3068\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-15\" 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u8cbb\u7528\u3068\u6599\u91d1\u76f8\u5834\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/costs-and-price-quotes\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u8cbb\u7528\u3068\u6599\u91d1\u76f8\u5834<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044<\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u8cbb\u7528\u306e\u898b\u7a4d\u3082\u308a\u65b9\u6cd5\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/how-to-estimate\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u8cbb\u7528\u306e\u898b\u7a4d\u3082\u308a\u65b9\u6cd5<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<style> .h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 1.5em; margin-block-start: 0.83em; margin-block-end: 0.83em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } .h3-design { font-size: 22px; line-height: 1.4; padding-bottom: 5px; color: #3a3a3a; border-bottom: 1px solid #e1e3e6; margin: 0px 0px 15px; display: block; font-size: 1.17em; margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } <\/style>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5f37\u307f<\/div>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u3088\u304f\u3042\u308b\u304a\u60a9\u307f\u3092\u3059\u3079\u3066\u89e3\u6c7a\u3057\u307e\u3059\u3002<\/p>\n<div class=\"h3-design\">\u5927\u624b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u8c4a\u5bcc\u306a\u904b\u55b6\u5b9f\u7e3e<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u60c5\u5831\u96c6\u7d04-\u84c4\u7a4d-\u5206\u6790\u306a\u3069\u30bb\u30f3\u30bf\u30fc\u904b\u55b615\u5e74\u4ee5\u4e0a\u306e\u5b9f\u7e3e\u3001\u30ce\u30a6\u30cf\u30a6\u3092\u5229\u7528\u3057\u3001\u52b9\u7387\u5316\u3068\u54c1\u8cea\u5411\u4e0a\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u898f\u7acb\u3061\u4e0a\u3052\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5b89\u5b9a\u3057\u305f\u54c1\u8cea<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div 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href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u306e\u96fb\u8a71\u5bfe\u5fdc\u306f\u3001\u5916\u90e8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u59d4\u8a17\u3059\u308b\u3068\u3044\u3046\u65b9\u6cd5\u304c\u3042\u308a\u307e\u3059\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u306e\u96fb\u8a71\u5bfe\u5fdc\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u59d4\u8a17\u3059\u308b\u7406\u7531\u3084\u3001\u59d4\u8a17\u3067\u304d\u308b\u696d\u52d9\u3001\u59d4\u8a17\u306b\u304b\u304b\u308b\u8cbb\u7528\u306a\u3069\u3092\u89e3\u8aac\u3057\u307e\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/e-commerce_website\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":3183,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[38,12,13],"class_list":["post-6756","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-38","tag-business-agency","tag-13"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6756","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=6756"}],"version-history":[{"count":1,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6756\/revisions"}],"predecessor-version":[{"id":6757,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6756\/revisions\/6757"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/3183"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=6756"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=6756"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=6756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}