{"id":6750,"date":"2025-07-31T15:44:09","date_gmt":"2025-07-31T06:44:09","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6750"},"modified":"2025-07-31T15:44:09","modified_gmt":"2025-07-31T06:44:09","slug":"effortless_experience","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/customer-support\/effortless_experience\/","title":{"rendered":"\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u3068\u306f\uff1fCES\u306e\u7b97\u51fa\u65b9\u6cd5\u3084\u306a\u305c\u91cd\u8981\u306a\u306e\u304b\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00057_1.jpg\" alt=\"\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u3068\u306f\uff1fCES\u6e2c\u5b9a\u3068\u5b9f\u8df5\u65b9\u6cd5\u306e\u8981\u70b9\u3092\u89e3\u8aac\" width=\"728\" \/><br \/>\n\u300c\u624b\u9593\u300d\u3068\u3044\u3046\u8a00\u8449\u3092\u805e\u304f\u3068\u3001\u591a\u304f\u306e\u4eba\u306f\u300c\u624b\u9593\u3092\u304b\u3051\u305a\u6700\u5c0f\u9650\u306e\u52b4\u529b\u3067\u6700\u5927\u9650\u306e\u6210\u679c\u3092\u5f97\u305f\u3044\u300d\u3068\u8003\u3048\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u3053\u306e\u8003\u3048\u65b9\u306f\u4ed5\u4e8b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u65e5\u5e38\u751f\u6d3b\u3084\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u306b\u304a\u3044\u3066\u3082\u5171\u901a\u3057\u3066\u3044\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u306f\u306a\u304b\u306a\u304b\u3064\u306a\u304c\u3089\u306a\u3044\u3001\u3064\u306a\u304c\u3063\u3066\u3082\u89e3\u6c7a\u307e\u3067\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u3053\u3068\u304c\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u306e\u300c\u624b\u9593\u300d\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u306a\u306e\u304b\u306b\u3064\u3044\u3066\u3001CES\u6e2c\u5b9a\u3068\u5b9f\u8df5\u65b9\u6cd5\u306e\u8981\u70b9\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u3068\u306f<\/h2>\n<p><strong>\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\uff08Effortless\uff09\u3068\u306f\u3001\u76f4\u8a33\u3059\u308b\u3068\u52aa\u529b\u3092\u8981\u3055\u306a\u3044\u3068\u3044\u3046\u610f\u5473\u3092\u6301\u3064\u5358\u8a9e\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u306f\u3001\u5c11\u306a\u304b\u3089\u305a\u6642\u9593\u3084\u52b4\u529b\u3092\u8981\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u306f\u96fb\u8a71\u306e\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u3084\u3001\u8ab2\u984c\u89e3\u6c7a\u307e\u3067\u306e\u30b9\u30d4\u30fc\u30c9\u306a\u3069\u304c\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u3067\u3042\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-2\" >CES\u3067\u6e2c\u308b\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5829\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00057_2.jpg\" alt=\"CES\u3067\u6e2c\u308b\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\" width=\"728\" height=\"450\" \/><\/p>\n<p>\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u3092\u8a08\u6e2c\u3059\u308b\u8981\u7d20\u306e\u3072\u3068\u3064\u3068\u3057\u3066\u3001CES\uff08Customer Effort Score\uff09\u3068\u547c\u3070\u308c\u308b\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>CES\u306f\u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u3001\u3069\u308c\u304f\u3089\u3044\u306e\u6642\u9593\u3084\u52b4\u529b\u304c\u5fc5\u8981\u3060\u3063\u305f\u304b\u3092\u793a\u3059\u6307\u6a19\u3067\u3059\u3002<\/p>\n<p>CES\u306f\u4f4e\u3044\u65b9\u304c\u826f\u304f\u3001\u9ad8\u304f\u306a\u308b\u307b\u3069\u9867\u5ba2\u306b\u591a\u304f\u306e\u6642\u9593\u3084\u52b4\u529b\u3092\u4f7f\u308f\u305b\u3066\u3044\u308b\u72b6\u614b\u306e\u305f\u3081\u3001\u6539\u5584\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u306f\u6307\u6570\u3067\u3042\u308a\u3001\u4e0b\u8a18\u306e\u65b9\u6cd5\u3067\u7b97\u51fa\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>CES = <\/strong><strong>\u597d\u610f\u7684\u306a\u610f\u898b\u306e\u5272\u5408 &#8211; \u6279\u5224\u7684\u306a\u610f\u898b\u306e\u5272\u5408<\/strong><\/li>\n<\/ul>\n<p>\u8a55\u4fa1\u306f0\u304b\u30895\u306e6\u6bb5\u968e\u3001\u307e\u305f\u306f1\u304b\u30897\u306e7\u6bb5\u968e\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-3\" >\u306a\u305c\u300c\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u300d\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/h2>\n<p>CES\u304c\u4f4e\u3044\u9867\u5ba2\u4f53\u9a13\u306f\u300c\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u300d\u3068\u547c\u3070\u308c\u3066\u304a\u308a\u3001\u4f01\u696d\u6d3b\u52d5\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u6301\u3061\u307e\u3059\u3002<\/p>\n<p>\u3067\u306f\u3001\u306a\u305c\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u304c\u91cd\u8981\u306a\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u9867\u5ba2\u306b\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u3092\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u3067\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/strong><\/li>\n<li><strong>\u9867\u5ba2\u3072\u3068\u308a\u304c\u81ea\u793e\u306b\u3082\u305f\u3089\u3059\u5229\u76ca\uff08LTV\uff1aLife Time Value\uff09\u304c\u5897\u52a0\u3059\u308b<\/strong><\/li>\n<li><strong>\u3059\u3050\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u306b\u3064\u306a\u304c\u308b<\/strong><\/li>\n<\/ul>\n<p>\u540c\u3058\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u7af6\u5408\u4ed6\u793e\u3088\u308a\u3082\u3059\u3050\u308c\u305f\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u3092\u5f97\u3089\u308c\u308b\u5834\u5408\u3001\u7af6\u4e89\u512a\u4f4d\u306b\u7acb\u3066\u308b\u306e\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-4\" >\u826f\u8cea\u306a\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u6226\u7565<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5830\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00057_3.jpg\" alt=\"\u826f\u8cea\u306a\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u3092\u5b9f\u73fe\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00057_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00057_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00057_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u826f\u8cea\u306a\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4e0b\u8a18\u306e\u6226\u7565\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-5\" >\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u7528\u610f\u3059\u308b<\/h3>\n<p>\u9867\u5ba2\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5bfe\u3057\u3066\u3044\u3060\u304f\u4e0d\u6e80\u306e\u3072\u3068\u3064\u3068\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u3089\u306a\u3044\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u3064\u306a\u304c\u3063\u305f\u3068\u3057\u3066\u3082\u89e3\u6c7a\u307e\u3067\u306b\u591a\u304f\u306e\u6642\u9593\u3092\u8981\u3059\u308b\u5834\u5408\u3082\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u4f4e\u4e0b\u3057\u307e\u3059\u3002<\/p>\n<p>\u55b6\u696d\u6642\u9593\u5916\u306b\u306a\u308b\u3068\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3064\u306a\u304c\u3089\u306a\u304f\u306a\u308b\u3053\u3068\u3082\u3001\u4e0d\u6e80\u3092\u3044\u3060\u304f\u8981\u56e0\u306e\u3072\u3068\u3064\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u7528\u610f\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f24\u6642\u9593\u3044\u3064\u3067\u3082\u554f\u3044\u5408\u308f\u305b\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<h3 id=\"rtoc-6\" >FAQ\u3092\u8a2d\u7f6e\u3059\u308b<\/h3>\n<p>\u9867\u5ba2\u306e\u306a\u304b\u306b\u306f\u3001\u3067\u304d\u308c\u3070\u554f\u3044\u5408\u308f\u305b\u305a\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u4eba\u304c\u591a\u304f\u3044\u307e\u3059\u3002<\/p>\n<p>Web\u30b5\u30a4\u30c8\u306a\u3069\u306b\u3088\u304f\u3042\u308b\u8cea\u554f\u3084FAQ\u306a\u3069\u3092\u8a2d\u7f6e\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u67b6\u96fb\u305b\u305a\u306b\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u9867\u5ba2\u306b\u826f\u8cea\u306a\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u8fd1\u5e74\u591a\u304f\u306e\u4f01\u696d\u304cFAQ\u3092\u8a2d\u7f6e\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/strong><\/p>\n<p>FAQ\u306e\u91cf\u304c\u591a\u3044\u5834\u5408\u306f\u30ab\u30c6\u30b4\u30ea\u306b\u5206\u985e\u3057\u305f\u308a\u3001\u30ad\u30fc\u30ef\u30fc\u30c9\u691c\u7d22\u3092\u8a2d\u7f6e\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u30b9\u30c8\u30ec\u30b9\u3092\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-7\" >\u5206\u6790<\/h3>\n<p>\u307e\u305a\u306f\u5404\u7a2e\u5206\u6790\u30c4\u30fc\u30eb\u3084\u304a\u5ba2\u69d8\u306e\u58f0\u306a\u3069\u3092\u53c2\u7167\u3057\u3066\u3001\u73fe\u72b6\u306e\u8ab2\u984c\u3092\u62bd\u51fa\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u3084\u307f\u304f\u3082\u306b\u5229\u4fbf\u6027\u3092\u5411\u4e0a\u3057\u3066\u3082\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u304c\u5411\u4e0a\u3059\u308b\u3068\u306f\u9650\u3089\u305a\u3001\u6700\u60aa\u306e\u5834\u5408\u60aa\u5316\u3057\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u9867\u5ba2\u306e\u8cfc\u8cb7\u884c\u52d5\u3084\u826f\u304f\u898b\u3089\u308c\u3066\u3044\u308b\u30da\u30fc\u30b8\u306a\u3069\u3092\u77e5\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u306b\u5fc5\u8981\u306a\u8981\u7d20\u3092\u7406\u89e3\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/strong><\/p>\n<h2 id=\"rtoc-8\" 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href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/effortless_experience\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5866,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[56,11,34],"class_list":["post-6750","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support","tag-cx","tag-call-center","tag-34"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=6750"}],"version-history":[{"count":1,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6750\/revisions"}],"predecessor-version":[{"id":6752,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6750\/revisions\/6752"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5866"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=6750"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=6750"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=6750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}