{"id":6746,"date":"2025-07-31T15:35:57","date_gmt":"2025-07-31T06:35:57","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6746"},"modified":"2025-07-31T15:35:57","modified_gmt":"2025-07-31T06:35:57","slug":"help_desk","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/back-office\/help_desk\/","title":{"rendered":"\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3068\u306f\uff1f\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3068\u306e\u9055\u3044\u3084\u8a2d\u7f6e\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3082\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00034_1.jpg\" alt=\"\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3068\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u9055\u3044\u3068\u306f\uff1f\u5f79\u5272\u3084\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\" width=\"728\" \/><br \/>\n\u4f01\u696d\u306f\u3055\u307e\u3056\u307e\u306a\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3057\u3001\u305d\u306e\u5bfe\u4fa1\u3068\u3057\u3066\u53ce\u76ca\u3092\u5f97\u3066\u4f01\u696d\u6d3b\u52d5\u3092\u7d99\u7d9a\u3057\u307e\u3059\u3002<\/p>\n<p>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u306a\u304b\u306b\u306f\u9577\u671f\u306b\u308f\u305f\u3063\u3066\u30b5\u30dd\u30fc\u30c8\u3092\u3057\u3066\u3044\u308b\u3082\u306e\u304c\u3042\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u3092\u8a2d\u3051\u3066\u3044\u308b\u4f01\u696d\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u4f01\u696d\u306b\u3088\u3063\u3066\u7a93\u53e3\u304c\u300c\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u300d\u3084\u300c\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u300d\u3068\u8a18\u8f09\u3055\u308c\u3066\u304a\u308a\u3001\u4f55\u304c\u3069\u3046\u9055\u3046\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3068\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u3001\u5f79\u5272\u3084\u30e1\u30ea\u30c3\u30c8\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3068\u306f\uff1f<\/h2>\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u4f01\u696d\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u3001\u5404\u7a2e\u7533\u8acb\u306b\u5bfe\u5fdc\u3059\u308b\u7a93\u53e3\u3092\u6307\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>IT\u696d\u754c\u3084\u5bb6\u96fb\u696d\u754c\u306a\u3069\u3001\u8cfc\u5165\u5f8c\u306b\u4f7f\u7528\u65b9\u6cd5\u306a\u3069\u3092\u805e\u304b\u308c\u308b\u3088\u3046\u306a\u4f01\u696d\u306b\u8a2d\u3051\u3089\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u90e8\u7f72\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-2\" >\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u5f79\u5272<\/h3>\n<p>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u5f79\u5272\u306f\u3001\u4f7f\u7528\u65b9\u6cd5\u3084\u63a5\u7d9a\u65b9\u6cd5\u306a\u3069\u3001\u304a\u5ba2\u69d8\u304c\u62b1\u3048\u3066\u3044\u308b\u8ab2\u984c\u306e\u89e3\u6c7a\u3067\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306b\u63a5\u7d9a\u304c\u3067\u304d\u306a\u3044\u3001\u30e1\u30fc\u30eb\u304c\u53d7\u4fe1\u3067\u304d\u306a\u3044\u3068\u3044\u3063\u305f\u8ab2\u984c\u306e\u89e3\u6c7a\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306f<strong>\u7dca\u6025\u6027\u3068\u91cd\u8981\u6027\u304c\u9ad8\u3044\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306f\u8fc5\u901f\u304b\u3064\u9069\u5207\u306b\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/p>\n<h3 id=\"rtoc-3\" 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>\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3068\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u9055\u3044<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5389\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00034_2.jpg\" alt=\"\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3068\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u9055\u3044\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00034_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00034_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00034_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3068\u6df7\u540c\u3055\u308c\u304c\u3061\u306a\u8a00\u8449\u306e\u306a\u304b\u306b\u306f\u3001\u300c\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u300d\u3068\u547c\u3070\u308c\u308b\u90e8\u7f72\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3082\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3068\u540c\u69d8\u306b\u3001\u4f01\u696d\u3068\u304a\u5ba2\u69d8\u3092\u3064\u306a\u3050\u7a93\u53e3\u306e\u5f79\u5272\u3092\u6301\u3061\u307e\u3059\u3002<\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3068\u306e\u9055\u3044\u3068\u3057\u3066\u306f\u3001\u5bfe\u5fdc\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u7bc4\u56f2\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5148\u8ff0\u306e\u901a\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306f\u81ea\u793e\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u5468\u8fba\u6a5f\u5668\u306a\u3069\u3082\u542b\u3081\u305f\u3001\u5e83\u7bc4\u56f2\u304c\u5bfe\u8c61\u3067\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3067\u306f\u81ea\u793e\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u304c\u5bfe\u8c61\u3067\u3042\u308b\u4ee3\u308f\u308a\u306b\u3001\u3088\u308a\u6df1\u3044\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u89e3\u6c7a\u3059\u308b\u8ab2\u984c\u306e\u306a\u304b\u306b\u306f\u3001\u300c\u25cb\u25cb\u3092\u3057\u307e\u3057\u305f\u304c\u25cb\u25cb\u306e\u7d50\u679c\u3092\u5f97\u3089\u308c\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u306a\u305c\u3067\u3059\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u3082\u306e\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001<strong>\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306f\u826f\u304f\u3042\u308b\u304a\u554f\u3044\u5408\u308f\u305b\u306a\u3069\u3092Web\u30b5\u30a4\u30c8\u306b\u63b2\u8f09\u3059\u308b\u306a\u3069\u3001\u81ea\u793e\u304b\u3089\u60c5\u5831\u3092\u767a\u4fe1\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>FAQ\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u6539\u5584\u306b\u5f71\u97ff\u3092\u53ca\u307c\u3059\u8981\u7d20\u3067\u3042\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u6570\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-5\" >\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3092\u8a2d\u7f6e\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5390\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00034_3.jpg\" alt=\"\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3092\u8a2d\u7f6e\u3059\u308b\u30e1\u30ea\u30c3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00034_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00034_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00034_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3092\u8a2d\u7f6e\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u4e0b\u8a18\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/strong><\/li>\n<li><strong>\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584<\/strong><\/li>\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u306e\u5411\u4e0a<\/strong><\/li>\n<li><strong>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u8ab2\u984c\u306e\u767a\u898b 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" 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48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<div style=\"margin: 50px auto; text-align: center;\"><a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n<img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n<\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%87%e3%82%b9%e3%82%af\/\">\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%83%98%e3%83%ab%e3%83%97%e3%83%87%e3%82%b9%e3%82%af\/\">\u30d8\u30eb\u30d7\u30c7\u30b9\u30af<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u4f01\u696d\u306f\u3055\u307e\u3056\u307e\u306a\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3057\u3001\u305d\u306e\u5bfe\u4fa1\u3068\u3057\u3066\u53ce\u76ca\u3092\u5f97\u3066\u4f01\u696d\u6d3b\u52d5\u3092\u7d99\u7d9a\u3057\u307e\u3059\u3002 \u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u306a\u304b\u306b\u306f\u9577\u671f\u306b\u308f\u305f\u3063\u3066\u30b5\u30dd\u30fc\u30c8\u3092\u3057\u3066\u3044\u308b\u3082\u306e\u304c\u3042\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u3092\u8a2d\u3051\u3066\u3044\u308b\u4f01\u696d\u3082\u3042\u308a\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/back-office\/help_desk\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5388,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6],"tags":[14,57,52],"class_list":["post-6746","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-back-office","tag-14","tag-57","tag-52"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=6746"}],"version-history":[{"count":1,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6746\/revisions"}],"predecessor-version":[{"id":6747,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6746\/revisions\/6747"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5388"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=6746"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=6746"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=6746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}