{"id":6744,"date":"2025-07-31T15:30:31","date_gmt":"2025-07-31T06:30:31","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6744"},"modified":"2025-07-31T15:30:31","modified_gmt":"2025-07-31T06:30:31","slug":"shared_services","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/shared_services\/","title":{"rendered":"\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1fBPO\u3068\u306e\u9055\u3044\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00045_1.jpg\" alt=\"\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1f\u76ee\u7684\u3084\u6d3b\u7528\u30e1\u30ea\u30c3\u30c8\u3001BPO\u3068\u306e\u9055\u3044\u3092\u89e3\u8aac\" width=\"728\" \/><br \/>\n\u4f01\u696d\u3067\u306f\u53ce\u76ca\u3092\u7d99\u7d9a\u7684\u306b\u7372\u5f97\u3059\u308b\u305f\u3081\u306b\u3001\u8907\u6570\u306e\u30b0\u30eb\u30fc\u30d7\u3084\u4e8b\u696d\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u308b\u4f01\u696d\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u306e\u306a\u304b\u306b\u306f\u55b6\u696d\u90e8\u9580\u306e\u3088\u3046\u306b\u53ce\u76ca\u306b\u76f4\u63a5\u5f71\u97ff\u3059\u308b\u90e8\u9580\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u7dcf\u52d9\u3084\u4eba\u4e8b\u306e\u3088\u3046\u306b\u53ce\u76ca\u306b\u76f4\u7d50\u3057\u306a\u3044\u90e8\u9580\u3082\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>\u53ce\u76ca\u306b\u76f4\u7d50\u3057\u306a\u3044\u90e8\u9580\u306e\u8ab2\u984c\u306e\u3072\u3068\u3064\u3068\u3057\u3066\u8131\u5c5e\u4eba\u5316\u304c\u6319\u3052\u3089\u308c\u3001\u305d\u306e\u305f\u3081\u306b\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3084\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306a\u3069\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u306a\u306e\u304b\u306b\u3064\u3044\u3066\u3001\u76ee\u7684\u3084\u6d3b\u7528\u30e1\u30ea\u30c3\u30c8\u3001BPO\u3068\u306e\u9055\u3044\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3068\u306f<\/h2>\n<p><strong>\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3001\u7dcf\u52d9\u3084\u4eba\u4e8b\uff08\u9593\u63a5\u90e8\u9580\uff09\u3068\u3044\u3063\u305f\u53ce\u76ca\u306b\u76f4\u63a5\u95a2\u4e0e\u3057\u306a\u3044\u90e8\u9580\u306e\u696d\u52d9\u3092\u5171\u6709\uff08\u30b7\u30a7\u30a2\uff09\u3059\u308b\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u30b0\u30eb\u30fc\u30d7\u4f01\u696d\u3084\u5b50\u4f1a\u793e\u306a\u3069\u306b\u542b\u307e\u308c\u308b\u9593\u63a5\u90e8\u9580\u306f\u3001\u8907\u6570\u306b\u307e\u305f\u304c\u308b\u3068\u696d\u52d9\u304c\u91cd\u8907\u3057\u305f\u308a\u3001\u591a\u304f\u306e\u4eba\u4ef6\u8cbb\u304c\u767a\u751f\u3057\u305f\u308a\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u9593\u63a5\u90e8\u9580\u306e\u696d\u52d9\u30921\u7b87\u6240\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3084\u696d\u52d9\u52b9\u7387\u5316\u3001\u54c1\u8cea\u5411\u4e0a\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-2\" >\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u76ee\u7684<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5497\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00045_2.jpg\" alt=\"\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u76ee\u7684\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00045_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00045_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00045_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p><strong>\u4f01\u696d\u304c\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3059\u308b\u76ee\u7684\u306f\u3001\u91cd\u8907\u696d\u52d9\u3092\u3072\u3068\u3064\u306b\u307e\u3068\u3081\u308b\u3053\u3068\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u5316\u3067\u3059\u3002<\/strong><\/p>\n<p>\u5c11\u4eba\u6570\u304c\u5728\u7c4d\u3057\u3066\u3044\u308b\u4f01\u696d\u3067\u3042\u308c\u3070\u3001\u3072\u3068\u3064\u306e\u90e8\u9580\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u5728\u7c4d\u4eba\u6570\u304c\u5897\u3048\u305f\u308a\u5b50\u4f1a\u793e\u304c\u591a\u304f\u306a\u3063\u305f\u308a\u3059\u308b\u3068\u696d\u52d9\u304c\u91cd\u8907\u3057\u3066\u3057\u307e\u3044\u3001\u52b9\u7387\u304c\u60aa\u5316\u3059\u308b\u53ef\u80fd\u6027\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u91cd\u8907\u3057\u3066\u3044\u305f\u696d\u52d9\u3092\u3072\u3068\u3064\u306b\u307e\u3068\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30e0\u30c0\u3092\u524a\u6e1b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-3\" >BPO\u3068\u306e\u9055\u3044\u306f\uff1f<\/h3>\n<p>\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3068\u6df7\u540c\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u8a00\u8449\u306e\u306a\u304b\u306b\u306f\u3001BPO\uff08Business Process Outsourcing\uff09\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>BPO\u306f\u793e\u5185\u696d\u52d9\u3092\u5916\u6ce8\u3059\u308b\u3053\u3068\u3067\u3042\u308a\u3001\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u306f\u5916\u6ce8\u3060\u3051\u3067\u306f\u306a\u304f\u4f01\u696d\u5185\u3067\u5b8c\u7d50\u3067\u304d\u308b\u3068\u3044\u3063\u305f\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3069\u3061\u3089\u3082<strong>\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u3092\u76ee\u7684\u3068\u3057\u3066\u63a1\u7528\u3055\u308c\u307e\u3059\u304c\u3001\u4f9d\u983c\u3067\u304d\u308b\u696d\u52d9\u5185\u5bb9\u3084\u5916\u6ce8\u30b3\u30b9\u30c8\u306e\u767a\u751f\u3068\u3044\u3063\u305f\u70b9\u3082\u9055\u3044\u307e\u3059\u3002<\/strong><\/p>\n<h2 id=\"rtoc-4\" >\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-5\" >\u7e41\u5fd9\u671f\u30fb\u9591\u6563\u671f\u306b\u3088\u308b\u696d\u52d9\u306e\u3070\u3089\u3064\u304d\u3092\u6291\u3048\u3089\u308c\u308b<\/h3>\n<p>\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u91cd\u8907\u696d\u52d9\u3092\u3072\u3068\u3064\u306b\u307e\u3068\u3081\u3089\u308c\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u696d\u52d9\u306e\u5e73\u6e96\u5316\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30d0\u30e9\u30d0\u30e9\u3060\u3063\u305f\u30eb\u30fc\u30eb\u3092\u7d71\u4e00\u3059\u308b\u3053\u3068\u3067\u7e41\u5fd9\u671f\u3084\u9591\u6563\u671f\u306a\u3069\u306b\u3088\u308b\u3070\u3089\u3064\u304d\u3092\u6291\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308b\u70b9\u306f\u30e1\u30ea\u30c3\u30c8\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-6\" >\u696d\u52d9\u52b9\u7387\u5316\u304c\u5b9f\u73fe\u3059\u308b<\/h3>\n<p>\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8907\u696d\u52d9\u306f\u751f\u7523\u6027\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u8981\u56e0\u3067\u3042\u308a\u3001\u65e9\u6025\u306b\u89e3\u6c7a\u3059\u308b\u3079\u304d\u8ab2\u984c\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p><strong>\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u8907\u6570\u306e\u696d\u52d9\u3092\u3072\u3068\u3064\u306b\u307e\u3068\u3081\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u5168\u4f53\u306e\u696d\u52d9\u52b9\u7387\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<h3 id=\"rtoc-7\" >\u7ba1\u7406\u4f53\u5236\u3092\u5f37\u5316\u3067\u304d\u308b<\/h3>\n<p>\u4f01\u696d\u304c\u9577\u671f\u7684\u306b\u7d4c\u55b6\u3092\u7d99\u7d9a\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5065\u5168\u306a\u7d4c\u55b6\u4f53\u8cea\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p><strong>\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3057\u3066\u90e8\u9580\u306e\u696d\u52d9\u3092\u96c6\u4e2d\u3055\u305b\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4e0d\u6b63\u304c\u8d77\u3053\u308a\u306b\u304f\u304f\u3001\u5065\u5168\u306a\u7d4c\u55b6\u4f53\u8cea\u3092\u7dad\u6301\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<h2 id=\"rtoc-8\" >\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3059\u308b\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5498\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00045_3.jpg\" alt=\"\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00045_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00045_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00045_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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id=\"rtoc-9\" 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href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/shared_services\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5319,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[15,11],"class_list":["post-6744","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","tag-15","tag-call-center"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=6744"}],"version-history":[{"count":1,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6744\/revisions"}],"predecessor-version":[{"id":6745,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6744\/revisions\/6745"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5319"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=6744"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=6744"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=6744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}