{"id":6742,"date":"2025-07-31T15:25:35","date_gmt":"2025-07-31T06:25:35","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6742"},"modified":"2025-07-31T15:25:35","modified_gmt":"2025-07-31T06:25:35","slug":"business_metrics","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/business_metrics\/","title":{"rendered":"\u3010\u7528\u8a9e\u96c6\u3011Vol.9 KPI\u30fbROI\u306a\u3069\u306e\u30d3\u30b8\u30cd\u30b9\u6307\u6a19\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/aec3a83bc6e64ff542ee12bfd337b848-1.jpg\" alt=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.9 \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u983b\u51fa\u30ad\u30fc\u30ef\u30fc\u30c9\uff01\u901a\u8ca9\u30d3\u30b8\u30cd\u30b9\u306e\u91cd\u8981\u6307\u6a19\" width=\"728\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u5f79\u7acb\u3064\u7528\u8a9e\u96c6\u3067\u3059\u3002 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3088\u304f\u4f7f\u308f\u308c\u308b\u8a00\u8449\u3084\u5c02\u9580\u7528\u8a9e\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >KPI<\/h2>\n<p>KPI\u3068\u306fKey Performance Indicator\u306e\u7565\u3067\u3001\u300c\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002 \u4f01\u696d\u304c\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5177\u4f53\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u306e\u9032\u6357\u72b6\u6cc1\u3092\u628a\u63e1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u3001KPI\u3068\u3057\u3066\u8a08\u6e2c\u671f\u9593\u3068\u5177\u4f53\u7684\u306a\u6307\u6a19\u3092\u5b9a\u3081\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5834\u5408\u3001\u4f8b\u3048\u3070<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/inbound_callcenter\/\">\u5fdc\u7b54\u7387<\/a>\u304cKPI\u3068\u3057\u3066\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u5fdc\u5bfe\u54c1\u8cea\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u76ee\u6a19\u306b\u63b2\u3052\u308b\u305f\u3081\u3001\u5177\u4f53\u7684\u306b\u4f55\u306b\u7740\u76ee\u3057\u3066\u6539\u5584\u3059\u3079\u304d\u304b\u3092\u660e\u78ba\u306b\u3059\u308b\u306e\u304cKPI\u8a2d\u5b9a\u306e\u72d9\u3044\u3067\u3059\u3002 \u76ee\u6a19\u3068\u3059\u308b\u6570\u5024\u3092\u30e1\u30f3\u30d0\u30fc\u3067\u5171\u6709\u3057\u3001\u5171\u901a\u8a8d\u8b58\u3092\u3082\u3064\u3053\u3068\u3067\u5168\u4f53\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-2\" >ROI<\/h2>\n<p>ROI\u3068\u306fReturn On Investment\u306e\u7565\u3067\u3001\u300c\u6295\u8cc7\u53ce\u76ca\u7387\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002 \u30cd\u30c3\u30c8\u5e83\u544a\u3084\u5546\u54c1\u958b\u767a\u306b\u6295\u8cc7\u3057\u305f\u30b3\u30b9\u30c8\u306b\u5bfe\u3057\u3001\u3069\u308c\u3060\u3051\u306e\u5229\u76ca\u3092\u5f97\u3089\u308c\u305f\u304b\u3092\u8868\u3059\u6307\u6a19\u3067\u3059\u3002<\/p>\n<p>\u8a08\u7b97\u5f0f\u306f\u300c\u6295\u8cc7\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u305f\u5229\u76ca\u984d\u300d\u00f7\u300c\u6295\u8cc7\u30b3\u30b9\u30c8\u300d\u00d7100\uff1d\u300cROI\uff08\uff05\uff09\u300d\u3068\u306a\u308b\u305f\u3081\u3001\u6570\u5b57\u304c\u5927\u304d\u3044\u307b\u3069\u6295\u8cc7\u52b9\u679c\u304c\u4e0a\u304c\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002\u307e\u305f\u3001100%\u3092\u5207\u3063\u305f\u5834\u5408\u306b\u306f\u30d3\u30b8\u30cd\u30b9\u306f\u8d64\u5b57\u306b\u306a\u308a\u5931\u6557\u306b\u7d42\u308f\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-3\" >LTV<\/h2>\n<p>LTV\u3068\u306f\u3001Life Time Value\uff08\u30e9\u30a4\u30d5 \u30bf\u30a4\u30e0 \u30d0\u30ea\u30e5\u30fc\uff09\u306e\u7565\u3067\u3001\u300c\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002 \u4e00\u4eba\u306e\u9867\u5ba2\u304b\u3089\u7279\u5b9a\u306e\u4f01\u696d\u306b\u5bfe\u3057\u3066\u5f97\u3089\u308c\u308b\u3001\u9577\u671f\u7684\u306a\u5229\u76ca\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002 \u9867\u5ba2\u4e00\u4eba\u4e00\u4eba\u306eLTV\u3092\u7b97\u51fa\u3059\u308b\u306e\u306f\u56f0\u96e3\u3067\u3042\u308b\u305f\u3081\u3001\u5e73\u5747\u7684LTV\u3092\u7b97\u51fa\u3059\u308b\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002 \u4f8b\u3048\u3070\u3001\u300c\u5168\u9867\u5ba2\u306e\u5e73\u5747\u8cfc\u5165\u5358\u4fa1\u300d\u00d7\u300c\u5e73\u5747\u8cfc\u5165\u56de\u6570\u300d\uff1d\u300cLTV\u300d\u3068\u3044\u3046\u8a08\u7b97\u5f0f\u3084\u3001\u300c\uff08\u58f2\u4e0a\u9ad8\u2212\u58f2\u4e0a\u539f\u4fa1\uff09\u300d\u00f7\u300c\u8cfc\u5165\u8005\u6570\u300d\uff1d\u300cLTV\u300d\u3068\u3044\u3046\u8a08\u7b97\u5f0f\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u6570\u5024\u304c\u5927\u304d\u3051\u308c\u3070\u5927\u304d\u3044\u307b\u3069\u696d\u7e3e\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>LTV\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u306f\u3001\u4e00\u4eba\u306e\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308a\u7d9a\u3051\u3001\u826f\u597d\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u6709\u52b9\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7ba1\u7406\u3059\u308b<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outbound_system\/\">CRM<\/a>\u30c4\u30fc\u30eb\u306fLTV\u3092\u9ad8\u3081\u308b\u4e0a\u3067\u91cd\u8981\u306a\u30c4\u30fc\u30eb\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-4\" >CPO<\/h2>\n<p>CPO\u3068\u306fCost Per Order\u306e\u7565\u3067\u30011\u4ef6\u306e\u6ce8\u6587\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306b\u3069\u306e\u304f\u3089\u3044\u306e\u8cbb\u7528\u304c\u304b\u304b\u3063\u305f\u304b\u3092\u8868\u3057\u307e\u3059\u3002 \u4f8b\u3048\u3070\u3001100\u4e07\u5186\u306e\u5e83\u544a\u8cbb\u7528\u3092\u304b\u3051\u3001400\u4ef6\u306e\u6ce8\u6587\u3092\u7372\u5f97\u3057\u305f\u3068\u3057\u307e\u3059\u3002\u3053\u306e\u5834\u5408\u3001100\u4e07\u5186\u00f7400\u4ef6\u30671\u4ef6\u3042\u305f\u308a\u306e\u53d7\u6ce8\u8cbb\u7528\u306f2500\u5186\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u610f\u5473\u3092\u6df7\u540c\u3057\u3084\u3059\u3044\u7528\u8a9e\u306b\u300cCPA\u300d\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u3061\u3089\u306fCost Per Acquisition\u306e\u7565\u3067\u300c1\u3064\u306e\u6210\u679c\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306b\u3069\u306e\u304f\u3089\u3044\u306e\u8cbb\u7528\u304c\u304b\u304b\u3063\u305f\u304b\u300d\u3092\u8868\u3057\u307e\u3059\u3002 Acquisition\u306f\uff08\u6210\u679c\u306e\uff09\u7372\u5f97\u3092\u610f\u5473\u3059\u308b\u306e\u3067\u69d8\u3005\u306a\u3082\u306e\u304c\u5f53\u3066\u306f\u307e\u308a\u307e\u3059\u304c\u3001\u4f55\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306b\u304b\u304b\u3063\u305f\u8cbb\u7528\u3067\u3042\u308b\u304b\u304c2\u3064\u306e\u7570\u306a\u308b\u70b9\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-5\" >VOC<\/h2>\n<p>VOC\u3068\u306fVoice of Customer\u306e\u7565\u3067\u3001\u9867\u5ba2\u306e\u58f0\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u4f1a\u8a71\u3084\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u82e6\u60c5\u3001\u5e02\u5834\u8abf\u67fb\u7d50\u679c\u304b\u3089\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306eVOC\u3092\u53ce\u96c6\u30fb\u84c4\u7a4d\u3092\u884c\u3044\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u4eca\u5f8c\u306e\u6226\u7565\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u306f\u3001\u81a8\u5927\u306a\u91cf\u306e\u4f1a\u8a71\u30ed\u30b0\u3092\u30c6\u30ad\u30b9\u30c8\u30c7\u30fc\u30bf\u3068\u3057\u3066\u8a18\u9332\u3057\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u305f\u3068\u3048\u82e6\u60c5\u306e\u30af\u30ec\u30fc\u30e0\u304c\u5165\u3063\u305f\u3068\u3057\u3066\u3082\u3001\u305d\u308c\u3092\u5143\u306b\u3055\u3089\u306a\u308b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u30c7\u30fc\u30bf\u3068\u3057\u3066\u84c4\u7a4d\u3059\u308b\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<h2 id=\"rtoc-6\" >\u30d3\u30b8\u30cd\u30b9\u6307\u6a19\u3092\u6709\u52b9\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p>KPI\u3084ROI\u3001LTV\u3001CPO\u3001VOC\u3068\u3044\u3063\u305f\u30d3\u30b8\u30cd\u30b9\u6307\u6a19\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u610f\u5473\u3084\u5b9a\u7fa9\u3092\u7406\u89e3\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u300c\u3069\u306e\u3088\u3046\u306b\u696d\u52d9\u6539\u5584\u306b\u6d3b\u304b\u3059\u304b\u300d\u304c\u91cd\u8981\u3067\u3059\u3002<br \/>\n\u305f\u3068\u3048\u3070\u3001KPI\u306f\u76ee\u6a19\u306e\u9032\u6357\u3092\u6e2c\u308b\u305f\u3081\u306e\u4e2d\u9593\u6307\u6a19\u3067\u3042\u308a\u3001\u9069\u5207\u306b\u8a2d\u5b9a\u3057\u306a\u3044\u3068\u696d\u52d9\u306e\u6210\u679c\u3068\u4e56\u96e2\u3057\u305f\u8a55\u4fa1\u306b\u3064\u306a\u304c\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\n\u81ea\u793e\u306e\u696d\u7a2e\u3084\u30d5\u30a7\u30fc\u30ba\u306b\u5fdc\u3058\u3066\u3001\u610f\u5473\u306e\u3042\u308b\u6570\u5024\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u5404\u6307\u6a19\u306f\u5358\u72ec\u3067\u898b\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u76f8\u95a2\u7684\u306b\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3067\u3059\u3002<br \/>\n\u305f\u3068\u3048\u3070\u3001CPO\u304c\u9ad8\u304f\u3066\u3082LTV\u304c\u9577\u671f\u7684\u306b\u9ad8\u3051\u308c\u3070\u8a31\u5bb9\u3055\u308c\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3057\u3001VOC\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067KPI\u306e\u518d\u8a2d\u8a08\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<br \/>\n\u30d3\u30b8\u30cd\u30b9\u6307\u6a19\u306f\u3042\u304f\u307e\u3067\u201c\u610f\u601d\u6c7a\u5b9a\u306e\u305f\u3081\u306e\u9053\u5177\u201d\u3067\u3042\u308b\u3068\u3044\u3046\u8996\u70b9\u3092\u5fd8\u308c\u305a\u3001\u5b9a\u671f\u7684\u306b\u632f\u308a\u8fd4\u308a\u3068\u898b\u76f4\u3057\u3092\u884c\u3046\u3053\u3068\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u901a\u8ca9\u4e8b\u696d\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6700\u5927\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<div style=\"margin: 50px auto; text-align: center;\"><a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n<img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n<\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e7%94%a8%e8%aa%9e%e9%9b%86\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7528\u8a9e\u96c6<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%83%93%e3%82%b8%e3%83%8d%e3%82%b9%e7%94%a8%e8%aa%9e\/\">\u30d3\u30b8\u30cd\u30b9\u7528\u8a9e<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u5f79\u7acb\u3064\u7528\u8a9e\u96c6\u3067\u3059\u3002 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3088\u304f\u4f7f\u308f\u308c\u308b\u8a00\u8449\u3084\u5c02\u9580\u7528\u8a9e\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002 KPI KPI\u3068\u306fKey Performance Indicator\u306e\u7565\u3067\u3001\u300c\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/business_metrics\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":2108,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,18,23],"class_list":["post-6742","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-call-center","tag-18","tag-23"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=6742"}],"version-history":[{"count":1,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6742\/revisions"}],"predecessor-version":[{"id":6743,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6742\/revisions\/6743"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/2108"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=6742"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=6742"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=6742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}