{"id":6740,"date":"2025-07-31T15:20:22","date_gmt":"2025-07-31T06:20:22","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6740"},"modified":"2025-07-31T15:21:36","modified_gmt":"2025-07-31T06:21:36","slug":"customer_harassment","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/customer_harassment\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\uff01\u30af\u30ec\u30fc\u30e0\u3068\u306e\u9055\u3044\u3084\u5177\u4f53\u4f8b\u3092\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00042_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\uff5c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u5b88\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\" width=\"728\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u65e5\u3005\u591a\u304f\u306e\u304a\u5ba2\u69d8\u304b\u3089\u3055\u307e\u3056\u307e\u306a\u3054\u610f\u898b\u3084\u30af\u30ec\u30fc\u30e0\u304c\u5bc4\u305b\u3089\u308c\u3001\u305d\u308c\u3089\u306b\u5bfe\u5fdc\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u306a\u304b\u306b\u306f\u5ea6\u3092\u8d8a\u3057\u305f\u3054\u610f\u898b\u3084\u30af\u30ec\u30fc\u30e0\u3092\u5bc4\u305b\u3066\u304f\u308b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\uff08\u30ab\u30b9\u30cf\u30e9\uff09\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30cf\u30e9\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3001\u3069\u306e\u3088\u3046\u306b\u5bfe\u7b56\u3092\u3059\u308c\u3070\u826f\u3044\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u5fc3\u7406\u7684\u8ca0\u62c5\u3092\u89e3\u6d88\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\u306b\u3064\u3044\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u5b88\u308b\u65b9\u6cd5\u3068\u3042\u308f\u305b\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u3068\u306f\uff1f<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\uff08\u30ab\u30b9\u30cf\u30e9\uff09\u3068\u306f\u3001\u539a\u751f\u52b4\u50cd\u7701\u306b\u3088\u3063\u3066\u4e0b\u8a18\u306e\u3088\u3046\u306b\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u9867\u5ba2\u7b49\u304b\u3089\u306e\u30af\u30ec\u30fc\u30e0\u30fb\u8a00\u52d5\u306e\u3046\u3061\u3001\u5f53\u8a72\u30af\u30ec\u30fc\u30e0\u30fb\u8a00\u52d5\u306e\u8981\u6c42\u306e\u5185\u5bb9\u306e\u59a5\u5f53\u6027\u306b\u7167\u3089\u3057\u3066\u3001\u5f53\u8a72\u8981\u6c42\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u624b\u6bb5\u30fb\u614b\u69d8\u304c\u793e\u4f1a\u901a\u5ff5\u4e0a\u4e0d\u76f8\u5f53\u306a\u3082\u306e\u3067\u3042\u3063\u3066\u3001\u5f53\u8a72\u624b\u6bb5\u30fb\u614b\u69d8\u306b\u3088\u308a\u3001\u52b4\u50cd\u8005\u306e\u5c31\u696d\u74b0\u5883\u304c\u5bb3\u3055\u308c\u308b\u3082\u306e<\/strong><\/li>\n<\/ul>\n<p>\u3064\u307e\u308a\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u4e0d\u5f53\u306a\u8a00\u3044\u304c\u304b\u308a\u3092\u4ed8\u3051\u305f\u308a\u3001\u904e\u5270\u306a\u8981\u6c42\u3092\u3057\u3066\u304d\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u30ab\u30b9\u30cf\u30e9\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-2\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u3068\u30af\u30ec\u30fc\u30e0\u306e\u9055\u3044<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5434\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00042_2.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u3068\u30af\u30ec\u30fc\u30e0\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00042_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00042_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00042_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30ab\u30b9\u30cf\u30e9\u3068\u6df7\u540c\u3055\u308c\u304c\u3061\u306a\u8a00\u8449\u306e\u306a\u304b\u306b\u306f\u3001\u30af\u30ec\u30fc\u30e0\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30af\u30ec\u30fc\u30e0\u306b\u306f\u6b63\u5f53\u306a\u7406\u7531\u3067\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3001\u88dc\u511f\u3092\u6c42\u3081\u308b\u3082\u306e\u304c\u3042\u308a\u3001\u3053\u308c\u3089\u306f\u81ea\u793e\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u306b\u6d3b\u304b\u305b\u307e\u3059\u3002<\/strong><\/p>\n<p><strong>\u4e00\u65b9\u3001\u30ab\u30b9\u30cf\u30e9\u306f\u30af\u30ec\u30fc\u30e0\u3088\u308a\u3082\u60aa\u8cea\u306a\u3082\u306e\u3067\u3042\u308a\u3001\u4f01\u696d\u306b\u5927\u304d\u306a\u640d\u5bb3\u3092\u3082\u305f\u3089\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3057\u304b\u3057\u3001\u30ab\u30b9\u30cf\u30e9\u3068\u30af\u30ec\u30fc\u30e0\u306e\u7dda\u5f15\u304d\u306f\u96e3\u3057\u304f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u4f01\u696d\u306e\u5224\u65ad\u306b\u5927\u304d\u304f\u4f9d\u5b58\u3057\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30cf\u30e9\u3084\u30af\u30ec\u30fc\u30e0\u306e\u5bfe\u7b56\u3068\u3057\u3066\u3001\u4e8b\u524d\u306b\u5f01\u8b77\u58eb\u306a\u3069\u5c02\u9580\u5bb6\u306e\u610f\u898b\u306b\u57fa\u3065\u3044\u305f\u5224\u65ad\u57fa\u6e96\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u7528\u610f\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2 id=\"rtoc-3\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u8d77\u3053\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u306e\u5177\u4f53\u4f8b<\/h2>\n<p>\u4e0b\u8a18\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u8d77\u3053\u308b\u30ab\u30b9\u30cf\u30e9\u306e\u5177\u4f53\u4f8b\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u5fc3\u8eab\u306b\u5371\u5bb3\u3092\u53ca\u307c\u3059\u3088\u3046\u306a\u66b4\u8a00<\/strong><\/li>\n<li><strong>\u8105\u8feb\u306b\u8fd1\u3044\u91d1\u54c1\u306e\u8acb\u6c42<\/strong><\/li>\n<li><strong>\u6cd5\u5f8b\u3092\u7121\u8996\u3057\u305f\u898b\u8fd4\u308a\u306e\u8981\u6c42<\/strong><\/li>\n<\/ul>\n<p>\u30ab\u30b9\u30cf\u30e9\u304c\u767a\u751f\u3059\u308b\u539f\u56e0\u306e\u3072\u3068\u3064\u3068\u3057\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u304a\u5ba2\u69d8\u4e21\u65b9\u306e\u9854\u304c\u898b\u3048\u306a\u3044\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u5b9f\u5e97\u8217\u306e\u5834\u5408\u306f\u60aa\u8cea\u306a\u30ab\u30b9\u30cf\u30e9\u304c\u5bc4\u305b\u3089\u308c\u308b\u3068\u8b66\u5bdf\u306b\u9023\u7d61\u3059\u308b\u3053\u3068\u3067\u3001\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u9854\u304c\u898b\u3048\u306a\u3044\u3053\u3068\u3092\u3044\u3044\u3053\u3068\u306b\u3001\u3055\u307e\u3056\u307e\u306a\u8a00\u3044\u304c\u304b\u308a\u3092\u4ed8\u3051\u3089\u308c\u308b\u3053\u3068\u304c\u3042\u308b\u306e\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-4\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u304c\u4f01\u696d\u3078\u53ca\u307c\u3059\u5f71\u97ff<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5435\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00042_3.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u306e\u5f71\u97ff\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00042_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00042_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00042_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30ab\u30b9\u30cf\u30e9\u3092\u53d7\u3051\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u4e0b\u8a18\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u307b\u304b\u306e\u304a\u5ba2\u69d8\u306b\u8ff7\u60d1\u304c\u304b\u304b\u308b<\/strong><\/li>\n<li><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fc3\u8eab\u306e\u5065\u5eb7\u304c\u5d29\u308c\u3066\u3057\u307e\u3046<\/strong><\/li>\n<li><strong>SNS<\/strong><strong>\u3084Web\u30b5\u30a4\u30c8\u306a\u3069\u306b\u60aa\u8cea\u306a\u66f8\u304d\u8fbc\u307f\u304c\u8a18\u8f09\u3055\u308c\u308b<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u3053\u308c\u3089\u304c\u767a\u751f\u3059\u308b\u3068\u3001\u30b9\u30bf\u30c3\u30d5\u304c\u4e0d\u8db3\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u304a\u5ba2\u69d8\u306b\u8ff7\u60d1\u304c\u304b\u304b\u3063\u305f\u308a\u3001\u60aa\u8a55\u304c\u5e83\u304c\u3063\u305f\u308a\u3057\u307e\u3059\u3002<\/p>\n<p>\u5927\u5207\u306a\u4eba\u6750\u3067\u3042\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u5b88\u308b\u305f\u3081\u306b\u3082\u3001\u4f01\u696d\u306f\u5f8c\u8ff0\u3059\u308b\u5bfe\u7b56\u3092\u63a1\u7528\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2 id=\"rtoc-5\" 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id=\"rtoc-6\" 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class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u65e5\u3005\u591a\u304f\u306e\u304a\u5ba2\u69d8\u304b\u3089\u3055\u307e\u3056\u307e\u306a\u3054\u610f\u898b\u3084\u30af\u30ec\u30fc\u30e0\u304c\u5bc4\u305b\u3089\u308c\u3001\u305d\u308c\u3089\u306b\u5bfe\u5fdc\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u3057\u304b\u3057\u3001\u306a\u304b\u306b\u306f\u5ea6\u3092\u8d8a\u3057\u305f\u3054\u610f\u898b\u3084\u30af\u30ec\u30fc\u30e0\u3092\u5bc4\u305b\u3066\u304f\u308b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\uff08\u30ab\u30b9\u30cf\u30e9\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/customer_harassment\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5433,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[26,11],"class_list":["post-6740","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","tag-26","tag-call-center"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=6740"}],"version-history":[{"count":1,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6740\/revisions"}],"predecessor-version":[{"id":6741,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6740\/revisions\/6741"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5433"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=6740"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=6740"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=6740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}