{"id":6515,"date":"2025-04-24T10:12:51","date_gmt":"2025-04-24T01:12:51","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?p=6515"},"modified":"2025-05-07T17:49:03","modified_gmt":"2025-05-07T08:49:03","slug":"callcenter-crm","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-crm\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306eCRM\u3068\u306f\uff1f\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3084\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u975e\u5bfe\u9762\u306e\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308a\u3001\u5fdc\u5bfe\u76f8\u624b\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u305f\u308a\u3001\u55b6\u696d\u30fb\u63d0\u6848\u3092\u884c\u3063\u305f\u308a\u3057\u307e\u3059\u3002<\/p>\n<p>\u696d\u52d9\u52b9\u7387\u306e\u89b3\u70b9\u304b\u3089\u3001\u6642\u9593\u5f53\u305f\u308a\u306e\u5fdc\u5bfe\u6570\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u8ab2\u984c\u3068\u306a\u308a\u307e\u3059\u304c\u3001\u4eba\u529b\u3067\u306e\u4f5c\u696d\u3067\u306f\u9650\u754c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067\u3001\u8fd1\u5e74\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3055\u307e\u3056\u307e\u306a\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u304a\u308a\u3001\u305d\u306e\u306a\u304b\u3067\u3082\u300cCRM\u300d\u306b\u6ce8\u76ee\u304c\u96c6\u307e\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306eCRM\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u306a\u306e\u304b\u306b\u3064\u3044\u3066\u3001\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3084\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-1\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051CRM\u30b7\u30b9\u30c6\u30e0\u3068\u306f<\/h2>\n<p><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051CRM\uff08Customer Relationship Management\uff09\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u3088\u308a\u826f\u3044\u9867\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/strong><\/p>\n<p>\u9867\u5ba2\u60c5\u5831\u3084\u5bfe\u5fdc\u5c65\u6b74\u3092\u84c4\u7a4d\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u8fc5\u901f\u304b\u3064\u9069\u5207\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u304c\u4e3b\u306a\u76ee\u7684\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u306e\u306a\u304b\u306b\u306f\u554f\u3044\u5408\u308f\u305b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u30c6\u30ec\u30a2\u30dd\u306a\u3069\u3053\u3061\u3089\u304b\u3089\u767a\u4fe1\u3059\u308b\u696d\u52d9\u306b\u3082\u5229\u7528\u3067\u304d\u308b\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" >CTI\u306e\u9055\u3044<\/h3>\n<p>CTI\uff08Computer Telephony Integration\uff09\u306f\u3001\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u3068\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3092\u7d71\u5408\u3059\u308b\u6280\u8853\u3067\u3042\u308a\u3001CRM\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u6d3b\u7528\u3055\u308c\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n<p><strong>CTI<\/strong><strong>\u306f\u4e3b\u306b\u901a\u8a71\u306e\u81ea\u52d5\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3084\u767a\u4fe1\u696d\u52d9\u306e\u52b9\u7387\u5316\u306b\u8ca2\u732e\u3057\u3001CRM\u306f\u9867\u5ba2\u60c5\u5831\u306e\u7ba1\u7406\u30fb\u6d3b\u7528\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n<p>\u4e0a\u8a18\u3088\u308a\u3001CRM\u3068CTI\u3092\u4f75\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u9867\u5ba2\u5bfe\u5fdc\u304c\u5b9f\u73fe\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-3\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051CRM\u306e\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6517\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00063_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051CRM\u306e\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00063_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00063_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00063_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051CRM\u306e\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-4\" >\u9867\u5ba2\u5bfe\u5fdc\u306e\u54c1\u8cea\u5411\u4e0a<\/h3>\n<p><strong>CRM<\/strong><strong>\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u904e\u53bb\u306e\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3084\u8cfc\u5165\u5c65\u6b74\u3092\u5373\u5ea7\u306b\u78ba\u8a8d\u3067\u304d\u3001\u3088\u308a\u9069\u5207\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u904e\u53bb\u306e\u5b9f\u7e3e\u306b\u57fa\u3065\u3044\u305f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5373\u3057\u305f\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-5\" >\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a<\/h3>\n<p><strong>CRM<\/strong><strong>\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u8fc5\u901f\u306a\u691c\u7d22\u3084\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>1\u4ef6\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u308b\u305f\u3081\u3001\u696d\u52d9\u52b9\u7387\u304a\u3088\u3073\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-6\" >\u9867\u5ba2\u60c5\u5831\u306e\u84c4\u7a4d\u3068\u6d3b\u7528<\/h3>\n<p><strong>CRM<\/strong><strong>\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u3084\u308a\u53d6\u308a\u306e\u5c65\u6b74\u304c\u84c4\u7a4d\u3055\u308c\u308b\u305f\u3081\u3001\u5f97\u305f\u60c5\u5831\u3092\u6d3b\u7528\u3057\u3066\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u3084\u5546\u54c1\u958b\u767a\u306b\u6d3b\u304b\u305b\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3084\u308a\u53d6\u308a\u5185\u5bb9\u3084\u8cfc\u8cb7\u5c65\u6b74\u3068\u3044\u3063\u305f\u904e\u53bb\u306e\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u52b9\u679c\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-7\" >CRM\u30b7\u30b9\u30c6\u30e0\u306e\u4e3b\u306a\u6a5f\u80fd<\/h2>\n<p>\u4ee5\u4e0b\u306b\u3066\u3001\u591a\u304f\u306eCRM\u306b\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u6a5f\u80fd\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-8\" >\u9867\u5ba2\u60c5\u5831\u3084\u5fdc\u5bfe\u5c65\u6b74\u306e\u7ba1\u7406<\/h3>\n<p>\u9867\u5ba2\u306e\u57fa\u672c\u60c5\u5831\u3084\u3001\u904e\u53bb\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3001\u5bfe\u5fdc\u5c65\u6b74\u3092\u7ba1\u7406\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u8fc5\u901f\u306b\u9867\u5ba2\u60c5\u5831\u3092\u53c2\u7167\u3067\u304d\u308b\u305f\u3081\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-9\" >\u9867\u5ba2\u60c5\u5831\u306a\u3069\u306e\u30ca\u30ec\u30c3\u30b8\u3092\u5171\u6709<\/h3>\n<p>CRM\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u9593\u3067\u60c5\u5831\u3092\u5171\u6709\u3067\u304d\u308b\u6a5f\u80fd\u304c\u3042\u308a\u3001\u5bfe\u5fdc\u306e\u3070\u3089\u3064\u304d\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>FAQ\u3084\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u6d3b\u7528\u3057\u3001\u7d71\u4e00\u3055\u308c\u305f\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-10\" >\u30c7\u30fc\u30bf\u5206\u6790\u6a5f\u80fd<\/h3>\n<p>\u9867\u5ba2\u5bfe\u5fdc\u306e\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u50be\u5411\u3084\u696d\u52d9\u306e\u6539\u5584\u70b9\u3092\u628a\u63e1\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p>\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u52b9\u679c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-11\" >\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u6a5f\u80fd<\/h3>\n<p>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u53ef\u8996\u5316\u3057\u3001\u30bf\u30b9\u30af\u306e\u5272\u308a\u632f\u308a\u3084\u9032\u6357\u7ba1\u7406\u3092\u884c\u3046\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-12\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051CRM\u306e\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6518\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00063_3.jpg\" alt=\"CRM\u306e\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00063_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00063_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00063_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u5e02\u5834\u306b\u306f\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051CRM\u304c\u6d41\u901a\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u4f55\u3092\u9078\u3079\u3070\u826f\u3044\u304b\u304c\u5206\u304b\u3089\u306a\u3044\u4eba\u3082\u3044\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051CRM\u306e\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-13\" >\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6a5f\u80fd<\/h3>\n<p>\u9867\u5ba2\u60c5\u5831\u3092\u6271\u3046\u305f\u3081\u3001\u5f37\u56fa\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u30a2\u30af\u30bb\u30b9\u5236\u5fa1\u3084\u30c7\u30fc\u30bf\u306e\u6697\u53f7\u5316\u306a\u3069\u306e\u6a5f\u80fd\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-14\" >\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027<\/h3>\n<p>\u4f01\u696d\u3054\u3068\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u304b\u3069\u3046\u304b\u3082\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n<p>\u67d4\u8edf\u306a\u8a2d\u5b9a\u304c\u53ef\u80fd\u306aCRM\u3092\u9078\u3076\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u696d\u52d9\u306b\u6700\u9069\u306a\u904b\u7528\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-15\" 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text-align: center;\"><a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n<img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n<\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u975e\u5bfe\u9762\u306e\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308a\u3001\u5fdc\u5bfe\u76f8\u624b\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u305f\u308a\u3001\u55b6\u696d\u30fb\u63d0\u6848\u3092\u884c\u3063\u305f\u308a\u3057\u307e\u3059\u3002 \u696d\u52d9\u52b9\u7387\u306e\u89b3\u70b9\u304b\u3089\u3001\u6642\u9593\u5f53\u305f\u308a\u306e\u5fdc\u5bfe\u6570\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u8ab2\u984c\u3068\u306a\u308a\u307e\u3059\u304c\u3001\u4eba\u529b\u3067\u306e\u4f5c\u696d\u3067\u306f\u9650\u754c\u304c\u3042\u308a\u307e\u3059\u3002\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-crm\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":6516,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,13],"class_list":["post-6515","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-call-center","tag-13"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=6515"}],"version-history":[{"count":3,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6515\/revisions"}],"predecessor-version":[{"id":6542,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/6515\/revisions\/6542"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/6516"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=6515"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=6515"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=6515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}