{"id":5822,"date":"2024-11-05T19:40:41","date_gmt":"2024-11-05T10:40:41","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5822"},"modified":"2025-08-05T10:51:45","modified_gmt":"2025-08-05T01:51:45","slug":"bpo-difference","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/bpo-difference\/","title":{"rendered":"BPR\u3068BPO\u306e\u9055\u3044\u3068\u306f\uff1fRPA\u3068\u306e\u9055\u3044\u3084\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00056_1.jpg\" alt=\"BPR\u3068BPO\u306e\u9055\u3044\uff5c\u696d\u52d9\u6539\u5584\u304b\u3089\u5916\u90e8\u59d4\u8a17\u307e\u3067\u306e\u5b9f\u8df5\u7684\u30a2\u30d7\u30ed\u30fc\u30c1\" width=\"728\" \/><\/p>\n<p>\u50cd\u304d\u65b9\u6539\u9769\u3084\u53ce\u76ca\u4f53\u8cea\u6539\u5584\u306e\u305f\u3081\u306b\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u696d\u52d9\u6539\u9769\u3092\u7d99\u7d9a\u3057\u3066\u884c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u4e00\u8a00\u3067\u696d\u52d9\u6539\u5584\u3068\u3044\u3063\u3066\u3082\u3001\u81ea\u793e\u30ea\u30bd\u30fc\u30b9\u3067\u5b8c\u7d50\u3059\u308b\u306e\u304b\u3001\u5916\u90e8\u59d4\u8a17\u3059\u308b\u306e\u304b\u306a\u3069\u9078\u629e\u80a2\u306f\u3055\u307e\u3056\u307e\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306b\u95a2\u9023\u3059\u308b\u8a00\u8449\u306e\u306a\u304b\u306b\u306f\u300cBPR\u300d\u3084\u300cBPO\u300d\u3068\u3044\u3063\u305f\u3082\u306e\u304c\u542b\u307e\u308c\u307e\u3059\u304c\u3001\u3069\u306e\u3088\u3046\u306a\u610f\u5473\u3092\u6301\u3064\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001BPR\u3068BPO\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u3001\u696d\u52d9\u6539\u5584\u304b\u3089\u5916\u90e8\u59d4\u8a17\u307e\u3067\u306e\u5b9f\u8df5\u7684\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >BPR\u3068\u306f<\/h2>\n<p><strong>BPR<\/strong><strong>\uff08Business Process Re-engineering\uff09\u3068\u306f\u3001\u65e2\u5b58\u306e\u4ed5\u7d44\u307f\u3084\u7fd2\u6163\u3092\u898b\u76f4\u3057\u3066\u518d\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u9577\u671f\u7684\u306a\u89b3\u70b9\u3067\u696d\u52d9\u5168\u4f53\u306e\u4ed5\u7d44\u307f\u3084\u975e\u52b9\u7387\u306a\u4f5c\u696d\u3092\u898b\u76f4\u3059\u7d4c\u55b6\u624b\u6cd5\u3067\u3042\u308a\u3001\u696d\u52d9\u306e\u4e00\u90e8\u3092\u898b\u76f4\u3059\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u65e5\u672c\u8a9e\u3067\u306f\u696d\u52d9\u6539\u9769\u3068\u8a33\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u7d44\u7e54\u306e\u69cb\u6210\u306a\u3069\u6839\u5e79\u3092\u6539\u5584\u3059\u308b\u89b3\u70b9\u304b\u3089\u3001\u5177\u4f53\u7684\u306a\u610f\u5473\u5408\u3044\u306f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-2\" >BPO\u3068\u306f<\/h2>\n<p><strong>BPO<\/strong><strong>\uff08Business Process Outsourcing\uff09\u3068\u306f\u3001\u81ea\u793e\u3067\u62c5\u3063\u3066\u3044\u308b\u696d\u52d9\u3092\u5916\u6ce8\u3059\u308b\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u65e2\u5b58\u696d\u52d9\u306e\u4e00\u90e8\u307e\u305f\u306f\u5168\u90e8\u3092\u5916\u6ce8\u3059\u308b\u3053\u3068\u3067\u81ea\u793e\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u696d\u52d9\u6539\u5584\u3092\u56f3\u308a\u307e\u3059\u3002<\/p>\n<p>\u5916\u6ce8\u3059\u308b\u696d\u52d9\u306e\u7a2e\u985e\u306f\u591a\u5c90\u306b\u308f\u305f\u308a\u3001\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u80b2\u6210\u3084\u7dcf\u52d9\u90e8\u9580\u306e\u696d\u52d9\u5168\u4f53\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>BPO\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/bpo-outsourcing\/\">\u3053\u3061\u3089\u306e\u8a18\u4e8b<\/a>\u3067\u8a73\u3057\u304f\u3054\u8aac\u660e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-3\" >BPR\u3068BPO\u306e\u9055\u3044<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5824\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00056_2.jpg\" alt=\"BPR\u3068BPO\u306e\u610f\u5473\u306e\u9055\u3044\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00056_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00056_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00056_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u4e0a\u8a18\u306e\u901a\u308a\u3001BPR\u3068BPO\u306f\u8a00\u8449\u3053\u305d\u4f3c\u3066\u3044\u308b\u3082\u306e\u306e\u3001\u610f\u5473\u5408\u3044\u306f\u5927\u304d\u304f\u7570\u306a\u308b\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u304c\u304a\u5206\u304b\u308a\u3044\u305f\u3060\u3051\u305f\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p><strong>BPR<\/strong><strong>\u306f\u4f01\u696d\u306e\u7d4c\u55b6\u30fb\u904b\u55b6\u306b\u95a2\u308f\u308b\u6839\u5e79\u90e8\u5206\u3092\u898b\u76f4\u3059\u3082\u306e\u306b\u5bfe\u3057\u3066\u3001BPO\u306f\u696d\u52d9\u306e\u4e00\u90e8\u307e\u305f\u306f\u5168\u90e8\u3092\u5916\u6ce8\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/strong><\/p>\n<p>\u305d\u306e\u305f\u3081\u3001BPO\u306fBPR\u306b\u542b\u307e\u308c\u308b\u65bd\u7b56\u306e\u4e00\u90e8\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u300c\u25cb\u25cb\u3092\u5916\u6ce8\u3059\u308c\u3070\u3001\u7d4c\u55b6\u304c\u6539\u5584\u3059\u308b\u300d\u3068\u3044\u3046\u5224\u65ad\u306e\u3082\u3068\u3001BPO\u3092\u5b9f\u65bd\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-4\" >RPA\u3068\u306f<\/h2>\n<p><strong>RPA<\/strong><strong>\uff08Robotic Process Automation\uff09\u3068\u306f\u3001\u3053\u308c\u307e\u3067\u4eba\u304c\u884c\u3063\u3066\u3044\u305f\u5b9a\u578b\u7684\u306a\u30d1\u30bd\u30b3\u30f3\u696d\u52d9\u3092\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30ed\u30dc\u30c3\u30c8\u304c\u4ee3\u884c\u3059\u308b\u81ea\u52d5\u5316\u6280\u8853\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u3067\u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u696d\u52d9\u3001\u305f\u3068\u3048\u3070\u30c7\u30fc\u30bf\u5165\u529b\u30fb\u96c6\u8a08\u30fb\u30e1\u30fc\u30eb\u9001\u4fe1\u306a\u3069\u306b\u9069\u3057\u3066\u304a\u308a\u3001\u4f5c\u696d\u7cbe\u5ea6\u306e\u5411\u4e0a\u3068\u4f5c\u696d\u6642\u9593\u306e\u524a\u6e1b\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u7279\u306b\u3001\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u304c\u9650\u3089\u308c\u3066\u3044\u308b\u4f01\u696d\u3084\u3001\u6162\u6027\u7684\u306a\u4eba\u624b\u4e0d\u8db3\u306b\u60a9\u3080\u4f01\u696d\u306b\u3068\u3063\u3066\u3001RPA\u306f\u696d\u52d9\u6539\u5584\u306e\u6709\u529b\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u8fd1\u5e74\u3067\u306f\u3001BPR\u3084BPO\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u5c0e\u5165\u3055\u308c\u308b\u30b1\u30fc\u30b9\u3082\u5897\u3048\u3066\u304a\u308a\u3001\u696d\u52d9\u6539\u5584\u5168\u4f53\u306e\u4e2d\u3067RPA\u3092\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3059\u308b\u304b\u304c\u554f\u308f\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>\u4ee5\u4e0b\u3067\u306f\u3001RPA\u3068BPR\u30fbBPO\u3068\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u6574\u7406\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-5\" >BPR\u30fbBPO\u3068RPA\u3068\u306e\u9055\u3044<\/h3>\n<p><strong>RPA<\/strong><strong>\u306f\u300c\u65e2\u5b58\u306e\u696d\u52d9\u3092\u305d\u306e\u307e\u307e\u81ea\u52d5\u5316\u300d\u3059\u308b\u306e\u306b\u5bfe\u3057\u3001BPR\u306f\u300c\u696d\u52d9\u305d\u306e\u3082\u306e\u306e\u69cb\u9020\u6539\u9769\u300d\u3001BPO\u306f\u300c\u696d\u52d9\u306e\u5916\u90e8\u59d4\u8a17\u300d\u304c\u4e3b\u306a\u7279\u5fb4\u3067\u3059\u3002<\/strong><\/p>\n<p>\u3064\u307e\u308a\u3001RPA\u306f\u73fe\u884c\u696d\u52d9\u306b\u5909\u5316\u3092\u52a0\u3048\u305a\u3001\u7279\u5b9a\u306e\u4f5c\u696d\u3092\u52b9\u7387\u5316\u3059\u308b\u6280\u8853\u3067\u3042\u308a\u3001BPR\u3084BPO\u306f\u696d\u52d9\u306e\u5728\u308a\u65b9\u305d\u306e\u3082\u306e\u3092\u898b\u76f4\u3059\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306f\u5bfe\u7acb\u3059\u308b\u6982\u5ff5\u3067\u306f\u306a\u304f\u3001\u76ee\u7684\u3084\u8ab2\u984c\u306b\u5fdc\u3058\u3066\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3088\u308a\u5927\u304d\u306a\u6210\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>BPO\u3068RPA\u3068\u306e\u9055\u3044<\/h4>\n<p><strong>BPO<\/strong><strong>\u306f\u696d\u52d9\u306e\u4e00\u90e8\u307e\u305f\u306f\u5168\u90e8\u3092\u5916\u90e8\u696d\u8005\u306b\u59d4\u8a17\u3059\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/strong><\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3092\u5c02\u9580\u4f1a\u793e\u306b\u59d4\u306d\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u6226\u7565\u7684\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001<strong>RPA\u306f\u696d\u52d9\u3092\u5916\u90e8\u306b\u51fa\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u793e\u5185\u3067\u81ea\u52d5\u51e6\u7406\u3092\u5b9f\u884c\u3059\u308b\u3068\u3044\u3046\u70b9\u304c\u5927\u304d\u306a\u9055\u3044\u3067\u3059\u3002<\/strong><\/p>\n<p>\u30b3\u30b9\u30c8\u524a\u6e1b\u3084\u696d\u52d9\u30b9\u30d4\u30fc\u30c9\u306e\u89b3\u70b9\u304b\u3089\u3001BPO\u696d\u8005\u304cRPA\u3092\u7d44\u307f\u8fbc\u3093\u3060\u904b\u7528\u3092\u884c\u3046\u30b1\u30fc\u30b9\u3082\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>BPR\u3068RPA\u3068\u306e\u9055\u3044<\/h4>\n<p>BPR\u306f\u696d\u52d9\u306e\u518d\u8a2d\u8a08\u3084\u6839\u672c\u7684\u306a\u6539\u9769\u3092\u76ee\u7684\u3068\u3059\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u3084\u7d44\u7e54\u4f53\u5236\u305d\u306e\u3082\u306e\u3092\u898b\u76f4\u3059\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001<strong>RPA\u306f\u65e2\u5b58\u306e\u696d\u52d9\u624b\u9806\u3092\u524d\u63d0\u306b\u3001\u305d\u306e\u51e6\u7406\u3092\u81ea\u52d5\u5316\u3059\u308b\u624b\u6bb5\u3067\u3042\u308a\u3001\u5927\u898f\u6a21\u306a\u6539\u9769\u3092\u4f34\u3046\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/strong><\/p>\n<p>\u305f\u3060\u3057\u3001BPR\u306e\u4e00\u90e8\u3068\u3057\u3066RPA\u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u518d\u8a2d\u8a08\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u306e\u4e00\u90e8\u3092\u52b9\u7387\u7684\u306b\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001RPA\u306fBPR\u3084BPO\u306e\u88dc\u5b8c\u7684\u5f79\u5272\u3068\u3057\u3066\u3082\u6709\u52b9\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-6\" >BPR\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u89e3\u6c7a\u3067\u304d\u308b\u8ab2\u984c<\/h2>\n<p>BPR\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u4e0b\u8a18\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u8ab2\u984c\u306e\u89e3\u6c7a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u4eba\u6750\u914d\u7f6e\u306e\u6700\u9069\u5316<\/strong><\/li>\n<li><strong>\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u898b\u76f4\u3057\u3001\u751f\u7523\u6027\u306e\u5411\u4e0a<\/strong><\/li>\n<li><strong>\u610f\u601d\u6c7a\u5b9a\u306e\u9ad8\u901f\u5316<\/strong><\/li>\n<li><strong>\u52b4\u50cd\u74b0\u5883\u306e\u6539\u5584<\/strong><\/li>\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a<\/strong><\/li>\n<li><strong>\u30ea\u30b9\u30af\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316 \u306a\u3069<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-7\" >BPR\u5c0e\u5165\u306e\u30b9\u30c6\u30c3\u30d7<\/h3>\n<p>\u4e0a\u8a18\u30e1\u30ea\u30c3\u30c8\u3068\u8ab2\u984c\u89e3\u6c7a\u3092\u76ee\u7684\u3068\u3057\u3066BPR\u3092\u5b9f\u8df5\u3059\u308b\u306b\u306f\u3001\u4e0b\u8a18\u306e\u6d41\u308c\u3067\u9032\u884c\u3057\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u793e\u54e1\u306b\u6539\u5584\u70b9\u3092\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3001\u76ee\u7684\u3084\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b<\/li>\n<li>\u512a\u5148\u9806\u4f4d\u3092\u6c7a\u5b9a\u3059\u308b<\/li>\n<li>\u73fe\u72b6\u306e\u696d\u52d9\u3092\u6d17\u3044\u51fa\u3057\u3001\u5206\u6790\u3057\u305f\u3046\u3048\u3067\u8ab2\u984c\u3092\u628a\u63e1\u3059\u308b<\/li>\n<li>\u6226\u7565\u3084\u65b9\u91dd\u3092\u7b56\u5b9a\u3059\u308b<\/li>\n<li>\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u8a2d\u8a08\u3059\u308b<\/li>\n<li>\u5b9f\u884c\u5f8c\u3001\u8a08\u753b\u306e\u9032\u6357\u72b6\u6cc1\u3092\u628a\u63e1\u3059\u308b<\/li>\n<li>\u6210\u679c\u3092\u78ba\u8a8d\u3057\u3001\u7d99\u7d9a\u3057\u305f\u6539\u5584\u3092\u56f3\u308b<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-8\" >BPO\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u89e3\u6c7a\u3067\u304d\u308b\u8ab2\u984c<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5825\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00056_3.jpg\" alt=\"BPO\u306e\u30e1\u30ea\u30c3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00056_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00056_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00056_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>BPO\u3092\u5b9f\u8df5\u3059\u308b\u3053\u3068\u3067\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u8ab2\u984c\u89e3\u6c7a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b<\/strong><\/li>\n<li><strong>\u696d\u52d9\u54c1\u8cea\u306e\u5411\u4e0a<\/strong><\/li>\n<li><strong>\u696d\u52d9\u306e\u52b9\u7387\u5316<\/strong><\/li>\n<li><strong>\u6559\u80b2\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u30fb\u6700\u9069\u5316<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-9\" >BPO\u5c0e\u5165\u306e\u30b9\u30c6\u30c3\u30d7<\/h3>\n<p>BPO\u3092\u5b9f\u65bd\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306a\u696d\u52d9\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u7dcf\u52d9\u3084\u4eba\u4e8b\u3001\u7d4c\u7406\u3001\u53d7\u4ed8\u306a\u3069\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9<\/strong><\/li>\n<li><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/strong><\/li>\n<li><strong>IT<\/strong><strong>\u95a2\u9023\u696d\u52d9<\/strong><\/li>\n<li><strong>\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u696d\u52d9<\/strong><\/li>\n<li><strong>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0 \u306a\u3069<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8\u306e\u3072\u3068\u3064\u3068\u3057\u3066\u3001\u4f9d\u983c\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u696d\u52d9\u304c\u305d\u306e\u4f01\u696d\u306e\u30b3\u30a2\u696d\u52d9\u306a\u306e\u304b\u3069\u3046\u304b\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u30ce\u30f3\u30b3\u30a2\u696d\u52d9\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u3092\u5224\u65ad\u3059\u308b\u305f\u3081\u306b\u3001BPR\u306e\u6bb5\u968e\u3067\u696d\u52d9\u306e\u6d17\u3044\u51fa\u3057\u3092\u884c\u3046\u306e\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001BPO\u3092\u884c\u3046\u969b\u306b\u306f\u539f\u5247\u3068\u3057\u3066BPR\u306e\u5b9f\u65bd\u304c\u671b\u307e\u3057\u3044\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u53c2\u8003\u30da\u30fc\u30b8\uff1a\u5f53\u793e\u30b3\u30e9\u30e0\u300c<a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/callcenter-bpo\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u3068\u306f\uff1f\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3068\u306e\u9055\u3044\u3082\u307e\u3068\u3081\u3066\u89e3\u8aac<\/a>\u300d<\/p>\n<p>\u53c2\u8003\u30da\u30fc\u30b8\uff1a\u5f53\u793e\u30b3\u30e9\u30e0\u300c<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/costs-and-price-quotes\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u8cbb\u7528\u3068\u6599\u91d1\u76f8\u5834<\/a>\u300d<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-10\" >RPA\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u89e3\u6c7a\u3067\u304d\u308b\u8ab2\u984c<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6838\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00077_1.jpg\" alt=\"RPA\u306e\u30e1\u30ea\u30c3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00077_1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00077_1-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00077_1-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>RPA\u306f\u3001\u5b9a\u578b\u7684\u3067\u7e70\u308a\u8fd4\u3057\u306e\u591a\u3044\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3057\u3001\u4f5c\u696d\u6642\u9593\u3068\u4eba\u70ba\u7684\u30df\u30b9\u306e\u524a\u6e1b\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u4eba\u624b\u4e0d\u8db3\u306e\u89e3\u6d88\u3084\u696d\u52d9\u306e\u6a19\u6e96\u5316\u306b\u3082\u5bc4\u4e0e\u3057\u3001\u751f\u7523\u6027\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-11\" >RPA\u5c0e\u5165\u306e\u30b9\u30c6\u30c3\u30d7<\/h3>\n<p>RPA\u3092\u5c0e\u5165\u30fb\u904b\u7528\u3059\u308b\u969b\u306b\u306f\u3001\u4e0b\u8a18\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u9032\u884c\u3057\u307e\u3059\u3002<\/p>\n<ol>\n<li><strong>\u81ea\u52d5\u5316\u306b\u9069\u3057\u305f\u696d\u52d9\u3092\u9078\u5b9a<\/strong><\/li>\n<li><strong>\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u53ef\u8996\u5316\u30fb\u6574\u7406<\/strong><\/li>\n<li><strong>RPA<\/strong><strong>\u30c4\u30fc\u30eb\u3092\u9078\u5b9a<\/strong><\/li>\n<li><strong>\u30ed\u30dc\u30c3\u30c8\u3092\u8a2d\u8a08\u30fb\u69cb\u7bc9<\/strong><\/li>\n<li><strong>\u30c6\u30b9\u30c8\u5f8c\u306b\u672c\u756a\u904b\u7528\u3092\u958b\u59cb<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-12\" >BPO\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u696d\u8005\u306e\u9078\u3073\u65b9<\/h2>\n<p>BPO\u3092\u6210\u529f\u3055\u305b\u308b\u306b\u306f\u3001\u4fe1\u983c\u3067\u304d\u308b\u59d4\u8a17\u5148\u306e\u9078\u5b9a\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306b\u3066\u3001\u78ba\u8a8d\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u3092\u6574\u7406\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-13\" >\u5bfe\u5fdc\u696d\u52d9\u3084\u4e8b\u4f8b\u306e\u78ba\u8a8d<\/h3>\n<p>\u81ea\u793e\u306e\u59d4\u8a17\u3057\u305f\u3044\u696d\u52d9\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u540c\u696d\u7a2e\u3067\u306e\u5b9f\u7e3e\u3084\u3001\u5177\u4f53\u7684\u306a\u6210\u529f\u4e8b\u4f8b\u304c\u516c\u958b\u3055\u308c\u3066\u3044\u308c\u3070\u3001\u5b89\u5fc3\u6750\u6599\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-14\" >\u54c1\u8cea\u7ba1\u7406\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f53\u5236<\/h3>\n<p>\u696d\u52d9\u54c1\u8cea\u306e\u7dad\u6301\u306b\u306f\u3001\u6a19\u6e96\u5316\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u3068\u7ba1\u7406\u4f53\u5236\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p>\u60c5\u5831\u4fdd\u8b77\u306e\u89b3\u70b9\u304b\u3089\u3001ISO27001\u8a8d\u8a3c\u306e\u53d6\u5f97\u72b6\u6cc1\u3082\u5fc5\u305a\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-15\" >\u904b\u7528\u652f\u63f4\u4f53\u5236<\/h3>\n<p>\u5c0e\u5165\u5f8c\u306e\u904b\u7528\u652f\u63f4\u3084\u6539\u5584\u63d0\u6848\u304c\u53d7\u3051\u3089\u308c\u308b\u4f53\u5236\u3082\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u5b9a\u4f8b\u30ec\u30dd\u30fc\u30c8\u3084\u7a93\u53e3\u5bfe\u5fdc\u306a\u3069\u3001\u4f34\u8d70\u578b\u306e\u652f\u63f4\u4f53\u5236\u304c\u6574\u3063\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-16\" >BPO\u30fbBPR\u30fbRPA\u306f\u3069\u308c\u304b\u3089\u59cb\u3081\u308b\u3079\u304d\uff1f<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6837\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00077_2.jpg\" alt=\"BPO\u30fbBPR\u30fbRPA\u306f\u3069\u308c\u304b\u3089\u59cb\u3081\u308b\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00077_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00077_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00077_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u81ea\u793e\u306e\u8ab2\u984c\u3084\u696d\u52d9\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u9078\u629e\u3059\u3079\u304d\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u696d\u52d9\u306e\u629c\u672c\u7684\u306a\u898b\u76f4\u3057\u304c\u5fc5\u8981\u3067\u3042\u308c\u3070BPR\u3001\u5916\u90e8\u59d4\u8a17\u306b\u3088\u308b\u8ca0\u8377\u8efd\u6e1b\u304c\u76ee\u7684\u306a\u3089BPO\u3001\u5b9a\u578b\u4f5c\u696d\u306e\u81ea\u52d5\u5316\u306b\u306fRPA\u304c\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3044\u305a\u308c\u3082\u3001\u696d\u52d9\u53ef\u8996\u5316\u304b\u3089\u306e\u7740\u624b\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-17\" >\u304a\u308f\u308a\u306b<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001BPR\u30fbBPO\u30fbRPA\u306e\u9055\u3044\u3084\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u696d\u52d9\u6539\u5584\u306e\u624b\u6bb5\u306f\u3001\u81ea\u793e\u306e\u8ab2\u984c\u3084\u4f53\u5236\u306b\u5fdc\u3058\u3066\u6700\u9069\u306a\u3082\u306e\u3092\u9078\u3076\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u629c\u672c\u7684\u306a\u6539\u9769\u306b\u306fBPR\u3001\u696d\u52d9\u8ca0\u8377\u306e\u8efd\u6e1b\u306b\u306fBPO\u3001\u5b9a\u578b\u4f5c\u696d\u306e\u52b9\u7387\u5316\u306b\u306fRPA\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n<p><mark>\u76ee\u7684\u306b\u5fdc\u3058\u3066\u3053\u308c\u3089\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u6301\u7d9a\u53ef\u80fd\u306a\u696d\u52d9\u4f53\u5236\u306e\u69cb\u7bc9\u3092\u76ee\u6307\u3057\u307e\u3057\u3087\u3046\u3002<\/mark><\/p>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/bpotag\/\">BPO<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e6%94%b9%e5%96%84\/\">\u696d\u52d9\u6539\u5584<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u50cd\u304d\u65b9\u6539\u9769\u3084\u53ce\u76ca\u4f53\u8cea\u6539\u5584\u306e\u305f\u3081\u306b\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u696d\u52d9\u6539\u9769\u3092\u7d99\u7d9a\u3057\u3066\u884c\u3063\u3066\u3044\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u4e00\u8a00\u3067\u696d\u52d9\u6539\u5584\u3068\u3044\u3063\u3066\u3082\u3001\u81ea\u793e\u30ea\u30bd\u30fc\u30b9\u3067\u5b8c\u7d50\u3059\u308b\u306e\u304b\u3001\u5916\u90e8\u59d4\u8a17\u3059\u308b\u306e\u304b\u306a\u3069\u9078\u629e\u80a2\u306f\u3055\u307e\u3056\u307e\u3067\u3059\u3002 \u3053\u308c\u3089\u306b\u95a2\u9023\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/bpo-difference\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5823,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[35,14,22],"class_list":["post-5822","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-bpotag","tag-14","tag-22"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5822"}],"version-history":[{"count":9,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5822\/revisions"}],"predecessor-version":[{"id":6839,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5822\/revisions\/6839"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5823"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5822"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5822"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}