{"id":5760,"date":"2024-09-30T19:10:13","date_gmt":"2024-09-30T10:10:13","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5760"},"modified":"2025-11-18T11:46:03","modified_gmt":"2025-11-18T02:46:03","slug":"callcenter-acw","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-acw\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\uff1f\u77ed\u7e2e\u3059\u308b\u65b9\u6cd5\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00053_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u306e\u52b9\u679c\u7684\u306a\u77ed\u7e2e\u65b9\u6cd5\u3068\u305d\u306e\u91cd\u8981\u6027\" width=\"728\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u696d\u52d9\u52b9\u7387\u306f\u3001\u6c7a\u3081\u3089\u308c\u305f\u6642\u9593\u3067\u3069\u308c\u3060\u3051\u591a\u304f\u306e\u9867\u5ba2\u3092\u5bfe\u5fdc\u3059\u308b\u304b\u304c\u5927\u304d\u306a\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002<\/p>\n<p>\u696d\u52d9\u52b9\u7387\u3092\u5ea6\u5916\u8996\u3057\u3066\u3082\u3001\u591a\u304f\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u77ed\u6642\u9593\u3067\u554f\u984c\u3092\u89e3\u6c7a\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u96fb\u8a71\u3092\u3057\u305f\u3042\u3068\u306b\u5fdc\u5bfe\u5185\u5bb9\u306e\u8a18\u9332\u3084\u3001\u610f\u898b\u3084\u554f\u3044\u5408\u308f\u305b\u306e\u5171\u6709\u306a\u3069\u3001\u5f8c\u51e6\u7406\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u306e\u52b9\u679c\u7684\u306a\u77ed\u7e2e\u65b9\u6cd5\u3068\u3001\u305d\u306e\u91cd\u8981\u6027\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u3068\u306f\uff1f<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff1aAfter Call Work\uff09\u3068\u306f\u3001\u96fb\u8a71\u5bfe\u5fdc\u3092\u3057\u305f\u3042\u3068\u306e\u4f5c\u696d\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>ACW\u306b\u306f\u5fdc\u5bfe\u5185\u5bb9\u306e\u8a18\u9332\u3084\u9867\u5ba2\u304b\u3089\u306e\u610f\u898b\u3084\u554f\u3044\u5408\u308f\u305b\u306e\u5171\u6709\u3001\u4ed6\u90e8\u7f72\u3078\u306e\u4f1d\u8a00\u306a\u3069\u3055\u307e\u3056\u307e\u306a\u8981\u7d20\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u4f5c\u696d\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u6e1b\u3089\u3059\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u5bfe\u5fdc\u304c\u5b9f\u73fe\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3092\u76ee\u7684\u3068\u3057\u3066\u3001\u4f01\u696d\u306e\u306a\u304b\u306b\u306fACW\u3092KPI\u306b\u3057\u3066\u3044\u308b\u3068\u3053\u308d\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" >\u300cAHT\u300d\u300cATT\u300d\u3068\u306e\u9055\u3044<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3067\u91cd\u8981\u306a\u6307\u6a19\u3068\u3057\u3066\u3088\u304f\u53d6\u308a\u4e0a\u3052\u3089\u308c\u308b\u306e\u304c\u300cAHT\uff08Average Handling Time\uff1a\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u300d\u3084\u300cATT\uff08Average Talk Time\uff1a\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09\u300d\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306f\u3001ACW\uff08After Call Work\uff1a\u5f8c\u51e6\u7406\u6642\u9593\uff09\u3068\u6df7\u540c\u3055\u308c\u3084\u3059\u3044\u305f\u3081\u3001\u305d\u308c\u305e\u308c\u306e\u9055\u3044\u3092\u6b63\u78ba\u306b\u7406\u89e3\u3057\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>ATT\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u3068\u5b9f\u969b\u306b\u901a\u8a71\u3057\u3066\u3044\u308b\u6642\u9593\u306e\u5e73\u5747\u3092\u6307\u3057\u3066\u304a\u308a\u3001\u3053\u3061\u3089\u306f\u8a71\u3057\u3066\u3044\u308b\u6642\u9593\u306b\u8a72\u5f53\u3057\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001AHT\u306f\u300cATT\uff0b\u4fdd\u7559\u6642\u9593\uff0bACW\u300d\u306e3\u8981\u7d20\u3067\u69cb\u6210\u3055\u308c\u3066\u304a\u308a\u30011\u4ef6\u306e\u554f\u3044\u5408\u308f\u305b\u5168\u4f53\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u8868\u3057\u307e\u3059\u3002<\/p>\n<p>\u3064\u307e\u308a\u3001ACW\u306fAHT\u3092\u69cb\u6210\u3059\u308b\u4e3b\u8981\u306a\u8981\u7d20\u306e\u3072\u3068\u3064\u3067\u3042\u308a\u3001AHT\u3092\u77ed\u7e2e\u3059\u308b\u306b\u306fACW\u306e\u6700\u9069\u5316\u304c\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>AHT\u306e\u9577\u77ed\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u696d\u52d9\u52b9\u7387\u306b\u5927\u304d\u304f\u5f71\u97ff\u3057\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001ACW\u304c\u9577\u3059\u304e\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u304c\u4e0b\u304c\u308a\u3001\u5f85\u3061\u6642\u9593\u306e\u5897\u52a0\u3084\u751f\u7523\u6027\u306e\u4f4e\u4e0b\u3092\u5f15\u304d\u8d77\u3053\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>ACW<\/strong><strong>\u30fbATT\u30fbAHT\u306e\u95a2\u4fc2\u6027\u3092\u7406\u89e3\u3057\u3001\u30d0\u30e9\u30f3\u30b9\u3088\u304f\u6539\u5584\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-3\" >ACW\u306e\u5e73\u5747\u5024<\/h3>\n<p>ACW\u306e\u6240\u8981\u6642\u9593\u306f\u696d\u754c\u3084\u696d\u52d9\u5185\u5bb9\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u4e00\u822c\u7684\u306b\u306f30\u79d2\u301c90\u79d2\u304c\u76ee\u5b89\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u6ce8\u6587\u53d7\u4ed8\u306a\u3069\u306e\u30b7\u30f3\u30d7\u30eb\u306a\u696d\u52d9\u3067\u306f30\u79d2\u524d\u5f8c\u3001\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u306e\u3088\u3046\u306a\u8907\u96d1\u306a\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u696d\u52d9\u3067\u306f\u3001120\u79d2\u3092\u8d85\u3048\u308b\u3053\u3068\u3082\u73cd\u3057\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u81ea\u793e\u306eACW\u304c\u3053\u306e\u5e73\u5747\u3068\u6bd4\u8f03\u3057\u3066\u6975\u7aef\u306b\u9577\u3044\u3001\u307e\u305f\u306f\u77ed\u3044\u5834\u5408\u306f\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u898b\u76f4\u3057\u3084\u30c4\u30fc\u30eb\u306e\u6539\u5584\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u5411\u4e0a\u306a\u3069\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u7279\u306b\u3001\u5f8c\u51e6\u7406\u304c\u5c5e\u4eba\u7684\u306b\u306a\u3063\u3066\u3044\u305f\u308a\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3084\u30de\u30af\u30ed\u304c\u6574\u5099\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u306f\u3001ACW\u304c\u7121\u99c4\u306b\u9577\u5f15\u3044\u3066\u3057\u307e\u3046\u539f\u56e0\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-4\" >ACW\u306e\u8a08\u7b97\u65b9\u6cd5<\/h3>\n<p>ACW\u306f\u4ee5\u4e0b\u306e\u5f0f\u3067\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>ACW<\/strong><strong>\uff08\u79d2\uff09\uff1d \u901a\u8a71\u7d42\u4e86\u5f8c\u306e\u5f8c\u51e6\u7406\u6642\u9593 \u00f7 \u30b3\u30fc\u30eb\u4ef6\u6570<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u3042\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c1\u65e5\u306b80\u4ef6\u306e\u901a\u8a71\u5bfe\u5fdc\u3092\u884c\u3044\u3001\u5408\u8a08\u306e\u5f8c\u51e6\u7406\u6642\u9593\u304c4,000\u79d2\u3060\u3063\u305f\u5834\u5408\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306b\u7b97\u51fa\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>ATH = 4,000\u79d2 \u00f7 80\u4ef6 \uff1d 50\u79d2\/\u4ef6<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u6570\u5024\u3067\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u696d\u52d9\u6539\u5584\u306e\u65b9\u5411\u6027\u3092\u660e\u78ba\u306b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001KPI\u3068\u3057\u3066\u65e5\u3005\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u5fdc\u5bfe\u52b9\u7387\u306e\u7dad\u6301\u30fb\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-kpi\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bKPI\u3068\u306f\uff1f\u91cd\u8981\u6027\u3084\u7a2e\u985e\u30fb\u7b97\u51fa\u65b9\u6cd5\u3092\u7d39\u4ecb<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-5\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5f8c\u51e6\u7406\u6642\u9593\u77ed\u7e2e\u306e\u91cd\u8981\u6027<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5762\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00053_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5f8c\u51e6\u7406\u6642\u9593\u77ed\u7e2e\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00053_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00053_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00053_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067ACW\u3092\u77ed\u7e2e\u3059\u308b\u7406\u7531\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u5f71\u97ff\u3092\u53ca\u307c\u3059\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001ACW\u306b10\u5206\u304b\u304b\u3063\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u30015\u5206\u3067\u5b8c\u4e86\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3044\u308b\u3068\u3057\u307e\u3059\u3002<\/p>\n<p>\u5f8c\u8005\u306e\u5834\u5408\u3001\u524d\u8005\u3088\u308a\u30825\u5206\u77ed\u3044\u3053\u3068\u304b\u3089\u3001\u305d\u306e\u9593\u306b\u5225\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304b\u304b\u3063\u3066\u304f\u308b\u96fb\u8a71\u306e\u591a\u304f\u306f\u3001\u9867\u5ba2\u304c\u62b1\u3048\u3066\u3044\u308b\u4f55\u3089\u304b\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3072\u3063\u304d\u308a\u306a\u3057\u306b\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304f\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3064\u306a\u304c\u3089\u306a\u304b\u3063\u305f\u5834\u5408\u306f\u9867\u5ba2\u306e\u30b9\u30c8\u30ec\u30b9\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>ACW\u3092\u77ed\u7e2e\u3059\u308b\u3053\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u52b9\u7387\u3092\u9ad8\u3081\u3001\u5f85\u6a5f\u6642\u9593\u306e\u524a\u6e1b\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u5168\u4f53\u306e\u51e6\u7406\u80fd\u529b\u3092\u9ad8\u3081\u308b\u3046\u3048\u3067\u3082\u3001ACW\u306e\u6700\u9069\u5316\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-6\" >ACW\u304c\u9577\u304f\u306a\u308b\u539f\u56e0<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5763\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00053_3.jpg\" alt=\"\u5f8c\u51e6\u7406\u6642\u9593\u304c\u9577\u304f\u306a\u308b\u7406\u7531\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00053_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00053_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00053_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u5e73\u5747\u5024\u3092\u7406\u89e3\u3057\u3001\u76ee\u6a19\u5024\u3092\u8a2d\u5b9a\u3057\u3066\u3082\u3001\u306a\u304b\u306a\u304b\u9054\u6210\u3067\u304d\u305aACW\u304c\u9577\u304f\u306a\u3063\u3066\u3057\u307e\u3046\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3067\u5f8c\u51e6\u7406\u6642\u9593\u304c\u9577\u304f\u306a\u308b\u7406\u7531\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-7\" >\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u30fb\u7d4c\u9a13\u306b\u5dee\u304c\u3042\u308b<\/h3>\n<p>\u3069\u306e\u3088\u3046\u306a\u696d\u52d9\u3067\u3082\u3001\u9577\u5e74\u52e4\u52d9\u3057\u3066\u3044\u308b\u30d9\u30c6\u30e9\u30f3\u793e\u54e1\u3068\u3001\u65b0\u5165\u793e\u54e1\u3067\u306f\u30b9\u30ad\u30eb\u3084\u7d4c\u9a13\u306b\u5927\u304d\u306a\u5dee\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4f5c\u696d\u304c\u4e0d\u6163\u308c\u3060\u3063\u305f\u308a\u3001\u307e\u3068\u3081\u308b\u60c5\u5831\u3092\u6574\u7406\u3067\u304d\u3066\u3044\u306a\u304b\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u591a\u304f\u306e\u6642\u9593\u3092\u8981\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u52b9\u7387\u5316\u304c\u5b9f\u73fe\u3067\u304d\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u5168\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u696d\u52d9\u306b\u591a\u304f\u306e\u6642\u9593\u3092\u8981\u3059\u308b\u305f\u3081\u3001\u6539\u5584\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u3068\u304f\u306b\u5f8c\u51e6\u7406\u696d\u52d9\u3067\u306f\u3001\u60c5\u5831\u3092\u7c21\u6f54\u306b\u307e\u3068\u3081\u308b\u30b9\u30ad\u30eb\u3084\u696d\u52d9\u77e5\u8b58\u304c\u554f\u308f\u308c\u308b\u305f\u3081\u3001\u6559\u80b2\u4f53\u5236\u306e\u6574\u5099\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u5b9a\u671f\u7684\u306a\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u3084FAQ\u306e\u5171\u6709\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u4f53\u5236\u306e\u5f37\u5316\u304cACW\u77ed\u7e2e\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u5c5e\u4eba\u7684\u306a\u4f5c\u696d\u3092\u6e1b\u3089\u3057\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u3067\u4e00\u5b9a\u306e\u54c1\u8cea\u3068\u30b9\u30d4\u30fc\u30c9\u3092\u62c5\u4fdd\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-8\" >\u30de\u30cb\u30e5\u30a2\u30eb\u304c\u4e0d\u5b8c\u5168\u3067\u5f8c\u51e6\u7406\u306e\u30d5\u30ed\u30fc\u304c\u8907\u96d1<\/h3>\n<p>ACW\u306e\u30de\u30cb\u30e5\u30a2\u30eb\u304c\u3042\u308c\u3070\u3001\u4f55\u3092\u3069\u306e\u3088\u3046\u306b\u4f1d\u3048\u3001\u3069\u306e\u3088\u3046\u306a\u5f8c\u51e6\u7406\u3092\u3059\u308c\u3070\u826f\u3044\u304b\u3092\u4e00\u76ee\u3067\u7406\u89e3\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u304c\u306a\u304b\u3063\u305f\u5834\u5408\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7d4c\u9a13\u304cACW\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u53ca\u307c\u3059\u307b\u304b\u3001\u696d\u52d9\u306e\u5e73\u6e96\u5316\u304c\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<p>\u7279\u306b\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u3092\u884c\u3063\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30e1\u30fc\u30eb\u30fb\u30c1\u30e3\u30c3\u30c8\u30fb\u96fb\u8a71\u306a\u3069\u5a92\u4f53\u3054\u3068\u306b\u51e6\u7406\u30eb\u30fc\u30eb\u304c\u7570\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u6574\u5099\u304c\u4e0d\u5341\u5206\u3060\u3068\u6df7\u4e71\u3092\u62db\u304d\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u5a92\u4f53\u5225\u30fb\u30b1\u30fc\u30b9\u5225\u306e\u30d5\u30ed\u30fc\u3092\u56f3\u89e3\u4ed8\u304d\u3067\u660e\u793a\u3057\u305f\u308a\u3001\u696d\u52d9\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u691c\u7d22\u6027\u3092\u6301\u305f\u305b\u305f\u308a\u3068\u3044\u3063\u305f\u5de5\u592b\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u3001\u73fe\u5834\u306e\u58f0\u3092\u53cd\u6620\u3059\u308b\u904b\u7528\u4f53\u5236\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-9\" >\u60c5\u5831\u306e\u5171\u6709\u30fb\u4f1d\u9054\u306e\u4e0d\u8db3<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3068\u3063\u3066\u3001\u9867\u5ba2\u304b\u3089\u306e\u53d7\u96fb\u5185\u5bb9\u3092\u9069\u5207\u306b\u4f1d\u3048\u3089\u308c\u306a\u3044\u3053\u3068\u306f\u3001\u696d\u52d9\u52b9\u7387\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u8981\u56e0\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5f8c\u51e6\u7406\u3067\u8a18\u9332\u3059\u3079\u304d\u5185\u5bb9\u304c\u66d6\u6627\u3060\u3063\u305f\u308a\u3001\u30c1\u30fc\u30e0\u5185\u3067\u5f15\u304d\u7d99\u3050\u60c5\u5831\u304c\u4e0d\u5341\u5206\u3060\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u4e8c\u5ea6\u624b\u9593\u304c\u767a\u751f\u3057\u305f\u308a\u3001\u9867\u5ba2\u5bfe\u5fdc\u306b\u9f5f\u9f6c\u304c\u751f\u3058\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u7d50\u679c\u3001\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3084\u554f\u3044\u5408\u308f\u305b\u306e\u518d\u767a\u306b\u3064\u306a\u304c\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u5171\u6709\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3084CRM\u306e\u6d3b\u7528\u306b\u3088\u3063\u3066\u3001\u60c5\u5831\u306e\u6b63\u78ba\u6027\u3068\u4e00\u8cab\u6027\u3092\u62c5\u4fdd\u3059\u308b\u4ed5\u7d44\u307f\u3065\u304f\u308a\u304cACW\u306e\u8cea\u3068\u30b9\u30d4\u30fc\u30c9\u3092\u6539\u5584\u3059\u308b\u30ab\u30ae\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-10\" >ACW\u3092\u77ed\u7e2e\u3059\u308b\u65b9\u6cd5<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6814 size-full\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00074_1.jpg\" alt=\"ACW\u3092\u77ed\u7e2e\u3059\u308b\u65b9\u6cd5\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00074_1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00074_1-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00074_1-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>ACW\u3092\u77ed\u7e2e\u3059\u308b\u306b\u306f\u3001\u4eba\u7684\u8981\u7d20\u30fb\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u306e3\u3064\u306e\u89b3\u70b9\u304b\u3089\u6539\u5584\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u3067\u306f\u3001ACW\u3092\u77ed\u7e2e\u3059\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-11\" >\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6559\u80b2\u30fb\u7814\u4fee\u3092\u884c\u3046<\/h3>\n<p><strong>\u696d\u52d9\u5185\u5bb9\u3092\u7684\u78ba\u306b\u7406\u89e3\u3057\u3001\u8fc5\u901f\u306b\u51e6\u7406\u3067\u304d\u308b\u3088\u3046\u3001\u5b9a\u671f\u7684\u306a\u7814\u4fee\u3084\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u6709\u52b9\u3067\u3059\u3002<\/strong><\/p>\n<p>\u65b0\u4eba\u6559\u80b2\u3060\u3051\u3067\u306a\u304f\u3001\u5b9a\u671f\u7684\u306a\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u7814\u4fee\u3084\u30d9\u30c6\u30e9\u30f3\u540c\u58eb\u306e\u30ca\u30ec\u30c3\u30b8\u5171\u6709\u306e\u5834\u3092\u8a2d\u3051\u308b\u306e\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u5f8c\u51e6\u7406\u4f5c\u696d\u306e\u6f14\u7fd2\u3084\u8a18\u9332\u65b9\u6cd5\u306e\u6a19\u6e96\u5316\u306b\u3088\u308a\u3001\u5bfe\u5fdc\u901f\u5ea6\u3068\u54c1\u8cea\u306e\u5747\u4e00\u5316\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>FAQ\u3084\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u6d3b\u7528\u306b\u3088\u3063\u3066\u8a18\u9332\u4f5c\u696d\u306e\u52b9\u7387\u5316\u3082\u56f3\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-12\" 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id=\"rtoc-13\" 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id=\"rtoc-14\" >ACW\u77ed\u7e2e\u306e\u6ce8\u610f\u70b9<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6813 size-full\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00074_2.jpg\" alt=\"ACW\u77ed\u7e2e\u306e\u6ce8\u610f\u70b9\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00074_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00074_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00074_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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id=\"rtoc-15\" >\u304a\u308f\u308a\u306b<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u306e\u52b9\u679c\u7684\u306a\u77ed\u7e2e\u65b9\u6cd5\u3068\u3001\u305d\u306e\u91cd\u8981\u6027\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff1aAfter Call Work\uff09\u3068\u306f\u3001\u96fb\u8a71\u5bfe\u5fdc\u3092\u3057\u305f\u3042\u3068\u306e\u4f5c\u696d\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>ACW\u304c\u9577\u304f\u306a\u308b\u8981\u56e0\u306f\u30b9\u30ad\u30eb\u3084\u7d4c\u9a13\u306e\u5dee\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u304c\u4e0d\u5b8c\u5168\u3067\u3042\u308b\u3053\u3068\u3001\u60c5\u5831\u306e\u5171\u6709\u30fb\u4f1d\u9054\u306e\u4e0d\u8db3\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6559\u80b2\u30fb\u7814\u4fee\u3084\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u898b\u76f4\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u306a\u3069\u306b\u3088\u3063\u3066\u3001\u77ed\u7e2e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001ACW\u3092\u6975\u7aef\u306b\u77ed\u304f\u3059\u308b\u3068\u8a18\u9332\u6f0f\u308c\u3084\u5165\u529b\u30df\u30b9\u306e\u307b\u304b\u3001\u5fc3\u7406\u7684\u8ca0\u62c5\u306b\u3088\u308b\u96e2\u8077\u7387\u304c\u4e0a\u6607\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u307e\u305a\u306f\u6b63\u78ba\u6027\u3084\u5bfe\u5fdc\u306e\u8cea\u3092\u640d\u306a\u308f\u306a\u3044\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p><mark>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u4f55\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u308b\u306e\u304b\u3092\u5206\u6790\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/mark><\/p>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a4%e3%83%b3%e3%83%90%e3%82%a6%e3%83%b3%e3%83%89\/\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc\/\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u696d\u52d9\u52b9\u7387\u306f\u3001\u6c7a\u3081\u3089\u308c\u305f\u6642\u9593\u3067\u3069\u308c\u3060\u3051\u591a\u304f\u306e\u9867\u5ba2\u3092\u5bfe\u5fdc\u3059\u308b\u304b\u304c\u5927\u304d\u306a\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002 \u696d\u52d9\u52b9\u7387\u3092\u5ea6\u5916\u8996\u3057\u3066\u3082\u3001\u591a\u304f\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u77ed\u6642\u9593\u3067\u554f\u984c\u3092\u89e3\u6c7a\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-acw\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5761,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[16,11,28],"class_list":["post-5760","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-16","tag-call-center","tag-28"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5760"}],"version-history":[{"count":5,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5760\/revisions"}],"predecessor-version":[{"id":6941,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5760\/revisions\/6941"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5761"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5760"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5760"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}