{"id":5755,"date":"2024-09-30T19:03:28","date_gmt":"2024-09-30T10:03:28","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5755"},"modified":"2025-11-18T11:42:57","modified_gmt":"2025-11-18T02:42:57","slug":"callcenter-memo","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-memo\/","title":{"rendered":"\u96fb\u8a71\u5bfe\u5fdc\u3067\u30e1\u30e2\u304c\u53d6\u308c\u306a\u3044\uff1f\u30e1\u30e2\u306e\u91cd\u8981\u6027\u3084\u539f\u56e0\u30fb\u5bfe\u7b56\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00052_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u96fb\u8a71\u5bfe\u5fdc\u30e1\u30e2\u8853\uff5c4\u3064\u306e\u91cd\u8981\u306a\u9805\u76ee\u3068\u52b9\u7387\u7684\u306a\u30b3\u30c4\" width=\"728\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u6bce\u65e5\u591a\u304f\u306e\u9867\u5ba2\u304b\u3089\u3055\u307e\u3056\u307e\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u6700\u9069\u89e3\u3092\u63d0\u793a\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u307e\u305f\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u5185\u5bb9\u304c\u540c\u3058\u3067\u3082\u3001\u9867\u5ba2\u306b\u3088\u3063\u3066\u8a71\u3057\u65b9\u3084\u4f1d\u3048\u65b9\u304c\u7570\u306a\u308b\u305f\u3081\u3001\u76f8\u624b\u306e\u610f\u56f3\u3092\u6c72\u307f\u53d6\u308b\u529b\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u5bfe\u5fdc\u3092\u3057\u3066\u3044\u308b\u969b\u3001\u805e\u304d\u53d6\u308b\u3060\u3051\u3067\u306f\u60c5\u5831\u304c\u6f0f\u308c\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u3042\u308b\u305f\u3081\u3001\u30e1\u30e2\u3092\u53d6\u308a\u306a\u304c\u3089\u5bfe\u5fdc\u3092\u3059\u308b\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u96fb\u8a71\u5bfe\u5fdc\u30e1\u30e2\u8853\u3068\u3057\u3066\u3001\u91cd\u8981\u306a\u9805\u76ee4\u3064\u3068\u52b9\u7387\u7684\u306a\u30b3\u30c4\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" 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id=\"rtoc-3\" 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id=\"rtoc-4\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u96fb\u8a71\u5bfe\u5fdc\u30e1\u30e2\u306e\u91cd\u8981\u6027<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5757\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00052_2.jpg\" alt=\"\u96fb\u8a71\u5bfe\u5fdc\u3067\u306e\u30e1\u30e2\u306e\u91cd\u8981\u6027\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00052_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00052_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00052_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u6bce\u65e5\u591a\u304f\u306e\u9867\u5ba2\u304b\u3089\u53d7\u96fb\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306f\u3001\u77ed\u6642\u9593\u3067\u591a\u304f\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3046\u3088\u3046\u30ce\u30eb\u30de\u304c\u8ab2\u305b\u3089\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u30e1\u30e2\u3092\u53d6\u3089\u305a\u306b\u3067\u304d\u308b\u3060\u3051\u65e9\u304f\u89e3\u6c7a\u3092\u3057\u3066\u3001\u30ce\u30eb\u30de\u3092\u9054\u6210\u3057\u3088\u3046\u3068\u8003\u3048\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3082\u3044\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u591a\u304f\u306e\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3092\u512a\u5148\u3059\u308b\u3042\u307e\u308a\u3001\u4e2d\u9014\u534a\u7aef\u306b\u554f\u3044\u5408\u308f\u305b\u3092\u89e3\u6c7a\u3057\u3066\u3057\u307e\u3063\u3066\u306f\u672c\u672b\u8ee2\u5012\u3067\u3059\u3002<\/p>\n<p><strong>\u77ed\u6642\u9593\u3067\u8981\u70b9\u3092\u62bc\u3055\u3048\u3066\u3001\u65e9\u671f\u89e3\u6c7a\u3092\u884c\u3046\u305f\u3081\u306b\u306f\u8074\u899a\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u8996\u899a\u7684\u306b\u3082\u78ba\u8a8d\u3067\u304d\u308b\u30e1\u30e2\u304c\u5fc5\u8981\u4e0d\u53ef\u6b20\u3068\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-5\" >\u30e1\u30e2\u3092\u52b9\u7387\u3088\u304f\u53d6\u308b\u305f\u3081\u306e3\u3064\u306e\u30b3\u30c4<\/h2>\n<p>\u96fb\u8a71\u5bfe\u5fdc\u4e2d\u306b\u300c\u30e1\u30e2\u304c\u8ffd\u3044\u3064\u304b\u306a\u3044\u300d\u3068\u611f\u3058\u308b\u5834\u9762\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u3068\u3063\u3055\u306e\u5bfe\u5fdc\u3067\u3082\u5fc5\u8981\u306a\u60c5\u5831\u3092\u53d6\u308a\u3053\u307c\u3055\u306a\u3044\u305f\u3081\u306b\u306f\u3001\u4e8b\u524d\u6e96\u5099\u3068\u7fd2\u6163\u3065\u3051\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u96fb\u8a71\u5bfe\u5fdc\u6642\u306b\u52b9\u7387\u3088\u304f\u30e1\u30e2\u3092\u53d6\u308b\u305f\u3081\u306e3\u3064\u306e\u30b3\u30c4\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-6\" 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id=\"rtoc-7\" >\u8981\u70b9\u3092\u7565\u8a9e\u3084\u8a18\u53f7\u3067\u8a18\u8f09\u3059\u308b<\/h3>\n<p>\u30b9\u30d4\u30fc\u30c9\u3092\u91cd\u8996\u3059\u308b\u306b\u306f\u3001\u72ec\u81ea\u306e\u7565\u8a9e\u3084\u8a18\u53f7\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p><strong>\u305f\u3068\u3048\u3070\u300c\u78ba\u8a8d\u2192\u78ba\u300d\u300c\u81f3\u6025\u2192\u2606\u300d\u300c\u9023\u7d61\u5148\u2192TEL\u300d\u306a\u3069\u3092\u4e8b\u524d\u306b\u6c7a\u3081\u3066\u304a\u3051\u3070\u3001\u8a18\u9332\u304c\u7c21\u6f54\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u793e\u5185\u3067\u7d71\u4e00\u3057\u3066\u304a\u3051\u3070\u3001\u60c5\u5831\u5171\u6709\u3082\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-8\" >\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u300c\u805e\u304d\u8fd4\u3059\u300d\u52c7\u6c17\u3092\u6301\u3064<\/h3>\n<p>\u805e\u304d\u53d6\u308a\u304c\u4e0d\u660e\u77ad\u306a\u5834\u5408\u3084\u5185\u5bb9\u304c\u8907\u96d1\u306a\u3068\u304d\u306f\u3001\u9060\u616e\u305b\u305a\u805e\u304d\u8fd4\u3059\u59ff\u52e2\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p><strong>\u60c5\u5831\u3084\u5224\u65ad\u304c\u3042\u3044\u307e\u3044\u306a\u307e\u307e\u9032\u3081\u308b\u3068\u3001\u5f8c\u3005\u306e\u5bfe\u5fdc\u30df\u30b9\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u300c\u6050\u308c\u5165\u308a\u307e\u3059\u304c\u3001\u3082\u3046\u4e00\u5ea6\u304a\u4f3a\u3044\u3057\u3066\u3082\u3088\u308d\u3057\u3044\u3067\u3057\u3087\u3046\u304b\u300d\u3068\u4e01\u5be7\u306b\u4f1d\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-9\" >\u304a\u3059\u3059\u3081\u306e\u30e1\u30e2\u652f\u63f4\u30c4\u30fc\u30eb\u30fb\u65b9\u6cd5<\/h2>\n<p>\u96fb\u8a71\u5bfe\u5fdc\u3067\u30e1\u30e2\u304c\u8ffd\u3044\u3064\u304b\u306a\u3044\u5834\u5408\u3001\u652f\u63f4\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306b\u3066\u3001\u52b9\u7387\u7684\u306a\u8a18\u9332\u3092\u5b9f\u73fe\u3059\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-10\" >\u97f3\u58f0\u3092\u9332\u97f3\u3057\u6587\u5b57\u8d77\u3053\u3057\u30c4\u30fc\u30eb\u3067\u88dc\u5b8c<\/h3>\n<p><strong>\u901a\u8a71\u5185\u5bb9\u3092\u9332\u97f3\u3057\u3001\u6587\u5b57\u8d77\u3053\u3057\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u5185\u5bb9\u3092\u53ef\u8996\u5316\u3059\u308b\u65b9\u6cd5\u306f\u3001\u5bfe\u5fdc\u30df\u30b9\u306e\u9632\u6b62\u306b\u52b9\u679c\u7684\u3067\u3059\u3002<\/strong><\/p>\n<p>\u8fd1\u5e74\u3067\u306fAI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3092\u6d3b\u7528\u3057\u305f\u97f3\u58f0\u8a8d\u8b58\u30b7\u30b9\u30c6\u30e0\u304c\u666e\u53ca\u3057\u3066\u304a\u308a\u3001\u91cd\u8981\u306a\u3084\u308a\u53d6\u308a\u3092\u5f8c\u304b\u3089\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u9332\u97f3\u30fb\u8a18\u9332\u306e\u6271\u3044\u306b\u306f\u3001\u4e8b\u524d\u306b\u793e\u5185\u306e\u898f\u5b9a\u3084\u500b\u4eba\u60c5\u5831\u4fdd\u8b77\u306e\u89b3\u70b9\u304b\u3089\u306e\u78ba\u8a8d\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-11\" >\u96fb\u8a71\u5bfe\u5fdc\u306b\u7279\u5316\u3057\u305f\u696d\u52d9\u652f\u63f4\u30c4\u30fc\u30eb<\/h3>\n<p><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306e\u696d\u52d9\u652f\u63f4\u30c4\u30fc\u30eb\u306b\u306f\u3001\u901a\u8a71\u4e2d\u306b\u30e1\u30e2\u5165\u529b\u3057\u3084\u3059\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3084\u81ea\u52d5\u8a18\u9332\u6a5f\u80fd\u3092\u5099\u3048\u305f\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u305f\u3068\u3048\u3070CRM\uff08\u9867\u5ba2\u7ba1\u7406\uff09\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3057\u305f\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u901a\u8a71\u5f8c\u306e\u60c5\u5831\u6574\u7406\u3084\u793e\u5185\u5171\u6709\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u696d\u52d9\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u3068\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-12\" >\u96fb\u8a71\u5bfe\u5fdc\u6642\u306e4\u3064\u306e\u91cd\u8981\u306a\u30e1\u30e2\u9805\u76ee<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5758\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00052_3.jpg\" alt=\"\u96fb\u8a71\u5bfe\u5fdc\u6642\u306e4\u3064\u306e\u30e1\u30e2\u9805\u76ee\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00052_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00052_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00052_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u96fb\u8a71\u5bfe\u5fdc\u6642\u306b\u91cd\u8981\u3068\u306a\u308b\u3001\u30e1\u30e2\u3059\u308b\u3079\u304d4\u3064\u306e\u9805\u76ee\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-13\" >\u3044\u3064\uff1a\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304d\u305f\u65e5\u6642<\/h3>\n<p><strong>\u53d7\u96fb\u65e5\u6642\u306f\u3042\u3068\u304b\u3089\u3069\u306e\u3088\u3046\u306a\u5185\u5bb9\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u6765\u305f\u306e\u304b\u3092\u898b\u8fd4\u3059\u305f\u3081\u306b\u5fc5\u8981\u3068\u306a\u308b\u3082\u306e\u306e\u305f\u3081\u3001\u5fc5\u305a\u8a18\u8f09\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/strong><\/p>\n<p>\u305d\u306e\u969b\u3001\u300c\u4eca\u65e5\u306e11\u6642\u300d\u3068\u8a18\u8f09\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u300c\u3007\u6708\u3007\u65e5 11\u6642\u300d\u306e\u3088\u3046\u306b\u3067\u304d\u308b\u3060\u3051\u8a73\u7d30\u306b\u8a18\u8f09\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-14\" >\u3060\u308c\u306b\uff1a\u8ab0\u5b9b\u3066\u306e\u96fb\u8a71\u306a\u306e\u304b\u78ba\u8a8d<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u67b6\u96fb\u3059\u308b\u9867\u5ba2\u306e\u306a\u304b\u306b\u306f\u3001\u7279\u5b9a\u306e\u81ea\u793e\u30b9\u30bf\u30c3\u30d5\u306b\u5bfe\u3057\u3066\u7528\u4e8b\u304c\u3042\u308b\u4eba\u304c\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u78ba\u8a8d\u306e\u969b\u306b\u306f\u300c\u5f0a\u793e\u306e\u25cb\u25cb\u3078\u306e\u3054\u9023\u7d61\u3067\u3088\u308d\u3057\u3044\u3067\u3057\u3087\u3046\u304b\uff1f\u300d\u3068\u78ba\u8a8d\u3057\u3066\u304a\u304f\u3068\u3001\u78ba\u5b9f\u306b\u96fb\u8a71\u3092\u3064\u306a\u3052\u3089\u308c\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-15\" >\u306a\u306b\u3092\uff1a\u3069\u3093\u306a\u8981\u4ef6\u306a\u306e\u304b\u78ba\u8a8d<\/h3>\n<p>\u8981\u4ef6\u306f\u9867\u5ba2\u304c\u89e3\u6c7a\u3057\u305f\u3044\u554f\u984c\u3092\u542b\u3081\u3001\u96fb\u8a71\u306e\u306a\u304b\u3067\u3082\u6700\u3082\u91cd\u8981\u306a\u8981\u7d20\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p><strong>\u306a\u304b\u306b\u306f\u660e\u78ba\u306a\u76ee\u7684\u3092\u6301\u3063\u3066\u304a\u3089\u305a\u3001\u6298\u308a\u8fd4\u3057\u305f\u308a\u4f1d\u8a00\u3092\u304a\u9858\u3044\u3057\u305f\u308a\u3059\u308b\u4eba\u304c\u3044\u308b\u305f\u3081\u3001\u3053\u308c\u3089\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-16\" >\u3060\u308c\u304c\uff1a\u76f8\u624b\u306e\u9023\u7d61\u306a\u3069\u306e\u78ba\u8a8d<\/h3>\n<p><strong>\u6298\u308a\u8fd4\u3057\u3092\u6c42\u3081\u3089\u308c\u305f\u969b\u3001\u9867\u5ba2\u306e\u540d\u524d\u3060\u3051\u3067\u306f\u306a\u304f\u96fb\u8a71\u756a\u53f7\u3084\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u56de\u7b54\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u60c5\u5831\u3092\u7528\u610f\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/strong><\/p>\n<p>\u4f01\u696d\u304b\u3089\u53d7\u96fb\u3057\u305f\u5834\u5408\u306f\u62c5\u5f53\u90e8\u7f72\u306b\u8907\u6570\u540d\u306e\u30b9\u30bf\u30c3\u30d5\u304c\u5728\u7c4d\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u305f\u3081\u3001\u660e\u78ba\u306b\u6298\u308a\u8fd4\u3057\u5148\u306e\u62c5\u5f53\u8005\u540d\u3092\u78ba\u8a8d\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u30e1\u30e2\u3092\u53d6\u308b\u969b\u306f\u8981\u70b9\u3092\u62bc\u3055\u3048\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u805e\u304d\u9003\u3057\u306a\u3069\u304c\u306a\u304f\u78ba\u5b9f\u306b\u60c5\u5831\u3092\u53d6\u5f97\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u307b\u3068\u3093\u3069\u306e\u30e1\u30e2\u306f5W1H\u5f62\u5f0f\u3067\u60c5\u5831\u3092\u307e\u3068\u3081\u308b\u3053\u3068\u3067\u3001\u7b2c\u4e09\u8005\u304c\u898b\u3066\u3082\u60c5\u5831\u3092\u5171\u6709\u3057\u3084\u3059\u304f\u306a\u308b\u306e\u3067\u3059\u3002<\/strong><\/p>\n<p>\u300c\u30e1\u30e2\u53d6\u308a\u304c\u82e6\u624b\uff01\u300d\u3068\u3044\u3046\u65b9\u306f\u30015W1H\u5f62\u5f0f\u3092\u610f\u8b58\u3057\u3066\u8a18\u9332\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><span data-sheets-root=\"1\">\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-wayofspeaking\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u8a71\u3057\u65b9\u306e\u30b3\u30c48\u3064\uff01\u4e0a\u624b\u3044\u4eba\u306e\u7279\u5fb4\u3082\u89e3\u8aac<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-17\" >\u304a\u308f\u308a\u306b<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u96fb\u8a71\u5bfe\u5fdc\u30e1\u30e2\u8853\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u306a\u304b\u306b\u306f\u30e1\u30e2\u3067\u53d6\u308b\u5185\u5bb9\u3092\u628a\u63e1\u3067\u304d\u3066\u3044\u306a\u3044\u3001\u9867\u5ba2\u306e\u8a71\u306b\u98f2\u307e\u308c\u3066\u3057\u307e\u3046\u306a\u3069\u306e\u7406\u7531\u304b\u3089\u30e1\u30e2\u304c\u53d6\u308c\u306a\u3044\u4eba\u304c\u3044\u307e\u3059\u3002<\/p>\n<p>\u30e1\u30e2\u306b\u306f\u3044\u3064\u30fb\u8ab0\u306b\u30fb\u3069\u306e\u3088\u3046\u306a\u5185\u5bb9\u3067\u30fb\u8ab0\u304c\u96fb\u8a71\u3057\u3066\u304d\u305f\u306e\u304b\u3092\u307e\u3068\u3081\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u3068\u3081\u308b\u60c5\u5831\u304c\u660e\u78ba\u306b\u306a\u3063\u3066\u3044\u308c\u3070\u3001\u30e1\u30e2\u53d6\u308a\u304c\u82e6\u624b\u3067\u306f\u306a\u304f\u306a\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e9%9b%bb%e8%a9%b1%e5%af%be%e5%bf%9c\/\">\u96fb\u8a71\u5bfe\u5fdc<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u6bce\u65e5\u591a\u304f\u306e\u9867\u5ba2\u304b\u3089\u3055\u307e\u3056\u307e\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u6700\u9069\u89e3\u3092\u63d0\u793a\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002 \u307e\u305f\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u5185\u5bb9\u304c\u540c\u3058\u3067\u3082\u3001\u9867\u5ba2\u306b\u3088\u3063\u3066\u8a71\u3057\u65b9\u3084\u4f1d\u3048\u65b9\u304c\u7570\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-memo\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5756,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[14,11,40],"class_list":["post-5755","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","tag-14","tag-call-center","tag-40"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5755"}],"version-history":[{"count":5,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5755\/revisions"}],"predecessor-version":[{"id":6938,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5755\/revisions\/6938"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5756"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5755"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}