{"id":5554,"date":"2024-08-30T18:45:24","date_gmt":"2024-08-30T09:45:24","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5554"},"modified":"2026-01-19T19:49:03","modified_gmt":"2026-01-19T10:49:03","slug":"customersupport-ai","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/customer-support\/customersupport-ai\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5c06\u6765\u6027\u306f\uff1fAI\u6642\u4ee3\u306b\u6c42\u3081\u3089\u308c\u308b\u4eba\u6750\u30fb\u5f79\u5272\u3092\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00051_1.jpg\" alt=\"AI\u6d3b\u7528\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3069\u3046\u9032\u5316\u3059\u308b\uff1f \u4e8b\u4f8b\u3068\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\" width=\"728\" 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href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" 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id=\"rtoc-2\" 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id=\"rtoc-3\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5f79\u5272<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6973\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00090_1.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5f79\u5272\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00090_1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00090_1-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00090_1-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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id=\"rtoc-6\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u696d\u52d9\u5185\u5bb9<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u696d\u52d9\u306f\u3001\u9867\u5ba2\u304c\u62b1\u3048\u308b\u7591\u554f\u3084\u8ab2\u984c\u3078\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u9069\u5207\u306a\u60c5\u5831\u63d0\u4f9b\u3092\u884c\u3046\u3053\u3068\u304c\u4e2d\u5fc3\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u3001FAX\u3001Web\u30d5\u30a9\u30fc\u30e0\u3001E\u30e1\u30fc\u30eb\u306a\u3069\u591a\u69d8\u306a\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u554f\u3044\u5408\u308f\u305b\u3092\u6574\u7406\u3057\u3001\u72b6\u6cc1\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3057\u305f\u3046\u3048\u3067\u554f\u984c\u306e\u89e3\u6c7a\u3092\u76ee\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u5bfe\u5fdc\u5185\u5bb9\u3092\u8a18\u9332\u3057\u3001\u518d\u767a\u9632\u6b62\u3084\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u3078\u3064\u306a\u3052\u308b\u5f79\u5272\u3082\u62c5\u3044\u307e\u3059\u304c\u3001\u3053\u308c\u3089\u306e\u696d\u52d9\u306f<strong>\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u624b\u6bb5\u3067\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-7\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067AI\u3092\u6d3b\u7528\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5556\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00051_2.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067AI\u3092\u6d3b\u7528\u3059\u308b\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00051_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00051_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00051_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067AI\u3092\u6d3b\u7528\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-8\" >\u30e1\u30ea\u30c3\u30c8<\/h3>\n<p><strong>\u4f01\u696d\u304cAI\u3092\u5c0e\u5165\u3059\u308b\u7406\u7531\u306f\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u3001\u304a\u3088\u3073\u305d\u308c\u306b\u4ed8\u968f\u3059\u308b\u4eba\u4ef6\u8cbb\u524a\u6e1b\u304c\u76ee\u7684\u3068\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u5546\u54c1\u306e\u4f7f\u3044\u65b9\u3084\u30d7\u30e9\u30f3\u5909\u66f4\u3068\u3044\u3063\u305f\u4e00\u822c\u7684\u306a\u5bfe\u5fdc\u306fAI\u306b\u4efb\u305b\u3001\u30a4\u30ec\u30ae\u30e5\u30e9\u30fc\u306a\u6848\u4ef6\u306f\u4eba\u304c\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u3088\u3063\u3066AI\u3068\u4eba\u3092\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u9069\u3057\u305f\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u5927\u534a\u306e\u554f\u3044\u5408\u308f\u305b\u3092AI\u304c\u51e6\u7406\u3057\u3066\u304f\u308c\u308b\u305f\u3081\u3001\u4eba\u4ef6\u8cbb\u3092\u524a\u6e1b\u3067\u304d\u308b\u70b9\u306f\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-9\" >\u30c7\u30e1\u30ea\u30c3\u30c8<\/h3>\n<p>\u4e00\u65b9\u3001AI\u3092\u5c0e\u5165\u3059\u308b\u969b\u306f\u521d\u671f\u8cbb\u7528\u3084\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u304c\u5fc5\u8981\u3067\u3042\u308b\u3053\u3068\u304b\u3089\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u7b97\u51fa\u304c\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5c0e\u5165\u3057\u305f\u3082\u306e\u306e\u3001\u5927\u3057\u305f\u52b9\u679c\u304c\u73fe\u308f\u308c\u306a\u304b\u3063\u305f\u5834\u5408\u306f\u8cbb\u7528\u306e\u7121\u99c4\u9063\u3044\u3068\u306a\u308b\u307b\u304b\u3001\u696d\u52d9\u52b9\u7387\u304c\u4e0b\u304c\u308b\u53ef\u80fd\u6027\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<p><strong>AI<\/strong><strong>\u306f\u6b63\u3057\u3044\u8a2d\u5b9a\u3084\u5b66\u7fd2\u3092\u884c\u3046\u3053\u3068\u3067\u7cbe\u5ea6\u304c\u5411\u4e0a\u3059\u308b\u305f\u3081\u3001\u5c0e\u5165\u521d\u671f\u306f\u3046\u307e\u304f\u6d3b\u7528\u3067\u304d\u306a\u3044\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u307e\u305f\u3001AI\u306b\u95a2\u3059\u308b\u77e5\u8b58\u304c\u3042\u308b\u30b9\u30bf\u30c3\u30d5\u3092\u96c7\u7528\u30fb\u6559\u80b2\u304c\u5fc5\u8981\u3068\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u3001\u305d\u306e\u305f\u3081\u306e\u30b3\u30b9\u30c8\u304c\u767a\u751f\u3059\u308b\u70b9\u3082\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-10\" >\u5c06\u6765\u6c42\u3081\u3089\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u4eba\u6750<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6974\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00090_2.jpg\" alt=\"\u5c06\u6765\u6c42\u3081\u3089\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00090_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00090_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00090_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>AI\u304c\u4e00\u822c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3059\u308b\u3088\u3046\u306b\u306a\u308b\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u306b\u306f\u3088\u308a\u9ad8\u5ea6\u306a\u8ab2\u984c\u3078\u5411\u304d\u5408\u3046\u529b\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u5c06\u6765\u6c42\u3081\u3089\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u4eba\u6750\u306e\u7279\u5fb4\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-11\" >\u5c02\u9580\u7684\u306a\u30b9\u30ad\u30eb\u30fb\u77e5\u8b58\u3092\u6709\u3057\u3066\u3044\u308b<\/h3>\n<p>\u88fd\u54c1\u7406\u89e3\u3084\u95a2\u9023\u9818\u57df\u306e\u5c02\u9580\u77e5\u8b58\u304c\u3042\u308b\u3053\u3068\u3067\u3001\u8907\u96d1\u306a\u8ab2\u984c\u306b\u5bfe\u3057\u3066\u3082\u7684\u78ba\u306a\u63d0\u6848\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>AI<\/strong><strong>\u304c\u51e6\u7406\u3067\u304d\u306a\u3044\u9ad8\u5ea6\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u3046\u3048\u3067\u3001\u5c02\u9580\u6027\u306f\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-12\" >\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u304c\u3042\u308b<\/h3>\n<p>\u9867\u5ba2\u306e\u610f\u56f3\u3092\u6b63\u78ba\u306b\u8aad\u307f\u53d6\u308a\u3001\u72b6\u6cc1\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u6574\u7406\u3059\u308b\u529b\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u793e\u5185\u5916\u306e\u95a2\u4fc2\u8005\u3068\u5354\u50cd\u3057\u306a\u304c\u3089\u8ab2\u984c\u3092\u89e3\u6c7a\u3078\u5c0e\u304f\u5834\u9762\u3067\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-13\" >\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b9\u30ad\u30eb\u304c\u3042\u308b<\/h3>\n<p>\u696d\u52d9\u5168\u4f53\u3092\u4fef\u77b0\u3057\u3001\u9069\u5207\u306b\u30ea\u30bd\u30fc\u30b9\u3092\u914d\u5206\u3057\u306a\u304c\u3089\u6539\u5584\u3092\u9032\u3081\u308b\u529b\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p><strong>AI<\/strong><strong>\u3092\u542b\u3080\u8907\u6570\u306e\u4ed5\u7d44\u307f\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u904b\u7528\u3059\u308b\u305f\u3081\u3001\u30d7\u30ed\u30bb\u30b9\u7ba1\u7406\u3084\u54c1\u8cea\u7ba1\u7406\u306e\u30b9\u30ad\u30eb\u304c\u91cd\u8981\u3067\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-14\" 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id=\"rtoc-15\" 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href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/customersupport-ai\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5555,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[44,11,24],"class_list":["post-5554","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support","tag-dx","tag-call-center","tag-24"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" 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