{"id":5549,"date":"2024-08-30T18:36:04","date_gmt":"2024-08-30T09:36:04","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5549"},"modified":"2025-02-25T16:37:54","modified_gmt":"2025-02-25T07:37:54","slug":"callreason-voc","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/callreason-voc\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3068\u306f\uff1fVOC\u3068\u306e\u9055\u3044\u3084\u53ce\u96c6\u30fb\u6d3b\u7528\u65b9\u6cd5\u307e\u3067\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00050_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3068\u306f\uff1fVOC\u3068\u306e\u9055\u3044\u3084\u53ce\u96c6\u30fb\u6d3b\u7528\u65b9\u6cd5\u307e\u3067\u89e3\u8aac\" width=\"728\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u50cd\u3044\u3066\u3044\u308b\u3068\u3001\u6bce\u65e5\u591a\u304f\u306e\u304a\u5ba2\u69d8\u304b\u3089\u3055\u307e\u3056\u307e\u306a\u5185\u5bb9\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u5546\u54c1\u306e\u6545\u969c\u3084\u30af\u30ec\u30fc\u30e0\u3001\u4f7f\u3044\u65b9\u306a\u3069\u8cea\u554f\u5185\u5bb9\u306f\u591a\u5c90\u306b\u308f\u305f\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u6700\u9069\u306a\u5bfe\u5fdc\u3092\u884c\u308f\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u304a\u5ba2\u69d8\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u67b6\u96fb\u3059\u308b\u7406\u7531\u3092\u300c\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u300d\u3068\u3044\u3044\u3001\u96c6\u3081\u3089\u308c\u305f\u8ab2\u984c\u306f\u5168\u793e\u30ec\u30d9\u30eb\u3067\u8a71\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3042\u308a\u3001VOC\u3068\u306e\u9055\u3044\u3084\u53ce\u96c6\u30fb\u6d3b\u7528\u65b9\u6cd5\u306a\u3069\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3068\u306f<\/h2>\n<p><strong>\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30ea\u30fc\u30ba\u30f3\uff09\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u96fb\u8a71\u3092\u639b\u3051\u308b\u7406\u7531\u3092\u6307\u3059\u8a00\u8449\u3067\u3059\u3002<\/strong><\/p>\n<p>\u5546\u54c1\u306e\u4f7f\u3044\u65b9\u304c\u5206\u304b\u3089\u306a\u3044\u3001\u5951\u7d04\u5185\u5bb9\u3092\u5909\u66f4\u3057\u305f\u3044\u306a\u3069\u3001\u304a\u5ba2\u69d8\u306f\u3055\u307e\u3056\u307e\u306a\u7406\u7531\u3092\u62b1\u3048\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u9023\u7d61\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" >VOC\u3068\u306e\u9055\u3044<\/h3>\n<p>\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3068\u6df7\u540c\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u8a00\u8449\u306e\u306a\u304b\u306b\u306f\u3001\u300cVOC\uff08Voice Of Customer\uff09\u300d\u3068\u547c\u3070\u308c\u308b\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>VOC\u306f\u76f4\u8a33\u3059\u308b\u3068\u9867\u5ba2\u306e\u58f0\u3068\u3044\u3046\u610f\u5473\u306b\u306a\u308a\u3001\u4f01\u696d\u306b\u5bc4\u305b\u3089\u308c\u308b\u8a55\u5224\u3084\u82e6\u60c5\u3001\u8981\u671b\u306a\u3069\u3092\u542b\u307f\u307e\u3059\u3002<\/p>\n<p>\u4e00\u898b\u3053\u308c\u3089\u306f\u540c\u3058\u3088\u3046\u306b\u3068\u3089\u3048\u3089\u308c\u304c\u3061\u3067\u3059\u304c\u3001\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u306f\u554f\u3044\u5408\u308f\u305b\u308b\u7406\u7531\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u3092\u5909\u66f4\u3057\u305f\u3044\u300d\u304c\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3068\u306a\u308a\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u5909\u66f4\u306e\u65b9\u6cd5\u304c\u5206\u304b\u3089\u306a\u3044\u300d\u3068\u3044\u3046\u306e\u304cVOC\u3067\u3059\u3002<\/p>\n<p>\u3064\u307e\u308a\u3001<strong>\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u306fVOC\u3068\u306a\u308b\u524d\u6bb5\u968e\u306e\u72b6\u614b\u3067\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-3\" >\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u5206\u6790\u3067\u5b9f\u73fe\u3067\u304d\u308b\u3053\u3068\u30fb\u6d3b\u7528\u65b9\u6cd5<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5551\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00050_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u5206\u6790\u3067\u5b9f\u73fe\u3067\u304d\u308b\u3053\u3068\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00050_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00050_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00050_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u306f\u304a\u5ba2\u69d8\u304c\u89e3\u6c7a\u3057\u305f\u3044\u8ab2\u984c\u306e\u7406\u7531\u3067\u3042\u308a\u3001\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3092\u300c\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u5206\u6790\u300d\u3068\u3044\u3044\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5b9f\u65bd\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u5206\u6790\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u4e0b\u8a18\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308b<\/strong><\/li>\n<li><strong>\u96fb\u8a71\u5bfe\u5fdc\u3092\u884c\u3046\u969b\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u306e\u57fa\u6e96\u306b\u306a\u308b<\/strong><\/li>\n<li><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084Q&amp;A\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\u3092\u4f5c\u6210\u3059\u308b\u969b\u306e\u30d2\u30f3\u30c8\u3068\u306a\u308b<\/strong><\/li>\n<li><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6559\u80b2\u3084\u7814\u4fee\u306b\u95a2\u3059\u308b\u898b\u76f4\u3057\u304c\u3067\u304d\u308b<\/strong><\/li>\n<li><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u6700\u9069\u306a\u696d\u52d9\u3092\u5272\u308a\u632f\u308c\u308b<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u5206\u6790\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3060\u3051\u3067\u306f\u306a\u304f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u3092\u6539\u5584\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-4\" >\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u306e\u53ce\u96c6\u65b9\u6cd5<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5552\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00050_3.jpg\" alt=\"\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u306e\u53ce\u96c6\u65b9\u6cd5\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00050_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00050_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00050_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u5206\u6790\u3092\u884c\u3046\u305f\u3081\u306b\u306f\u3001\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3092\u96c6\u3081\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u4e0b\u8a18\u306f\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u306e\u53ce\u96c6\u65b9\u6cd5\u3067\u3042\u308a\u3001\u3053\u308c\u3089\u3092\u5b9f\u8df5\u3059\u308b\u3053\u3068\u3067\u7cbe\u5ea6\u304c\u9ad8\u3044\u5206\u6790\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-5\" >CMS\uff08Call Management System\uff09\u3092\u5c0e\u5165\u3059\u308b<\/h3>\n<p><strong>CMS<\/strong><strong>\uff08Call Management System\uff09\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u767a\u751f\u3057\u305f\u60c5\u5831\u3092\u7ba1\u7406\u30fb\u4fdd\u5b58\u3059\u308b\u305f\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u6307\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u9867\u5ba2\u5bfe\u5fdc\u4e2d\u306b\u3001\u4e8b\u524d\u306b\u767b\u9332\u3057\u3066\u3044\u308b\u30b3\u30fc\u30c9\u3092\u5165\u529b\u3059\u308b\u3053\u3068\u3067\u30c7\u30fc\u30bf\u3092\u6b8b\u305b\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-6\" >CRM\uff08Customer Relationship Management\uff09\u3092\u5c0e\u5165\u3059\u308b<\/h3>\n<p><strong>CRM<\/strong><strong>\uff08Customer Relationship Management\uff09\u306f\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3067\u3042\u308a\u3001\u5bfe\u5fdc\u5c65\u6b74\u306a\u3069\u3082\u542b\u307e\u308c\u307e\u3059\u3002<\/strong><\/p>\n<p>\u53d7\u96fb\u3057\u3066\u304a\u5ba2\u69d8\u3068\u3084\u308a\u53d6\u308a\u3057\u3066\u3044\u308b\u5185\u5bb9\u3092\u4fdd\u5b58\u30fb\u767b\u9332\u3057\u3066\u3001\u3042\u3068\u304b\u3089\u5206\u6790\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3092\u96c6\u3081\u308b\u305f\u3081\u306b\u306f\u53d7\u96fb\u3057\u3001\u4f1a\u8a71\u5185\u5bb9\u3092\u9332\u97f3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u8fd1\u5e74\u3067\u306fAI\u306b\u3088\u308a\u81ea\u52d5\u3067\u5206\u985e\u3067\u304d\u308b\u30b5\u30fc\u30d3\u30b9\u3082\u30ed\u30fc\u30f3\u30c1\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u52b9\u7387\u826f\u304f\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3067\u304d\u308b\u3082\u306e\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-7\" >\u304a\u308f\u308a\u306b<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u306a\u306e\u304b\u306b\u3064\u3044\u3066\u3001VOC\u3068\u306e\u9055\u3044\u3084\u53ce\u96c6\u30fb\u6d3b\u7528\u65b9\u6cd5\u306a\u3069\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30ea\u30fc\u30ba\u30f3\uff09\u3068\u306f\u3001\u304a\u5ba2\u69d8\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u96fb\u8a71\u3092\u639b\u3051\u308b\u7406\u7531\u3092\u6307\u3059\u8a00\u8449\u3067\u3059\u3002<\/p>\n<p>\u96c6\u3081\u3089\u308c\u305f\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u4e0b\u8a18\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308b<\/li>\n<li>\u96fb\u8a71\u5bfe\u5fdc\u3092\u884c\u3046\u969b\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u306e\u57fa\u6e96\u306b\u306a\u308b<\/li>\n<li>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084Q&amp;A\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\u3092\u4f5c\u6210\u3059\u308b\u969b\u306e\u30d2\u30f3\u30c8\u3068\u306a\u308b<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6559\u80b2\u3084\u7814\u4fee\u306b\u95a2\u3059\u308b\u898b\u76f4\u3057\u304c\u3067\u304d\u308b<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u6700\u9069\u306a\u696d\u52d9\u3092\u5272\u308a\u632f\u308c\u308b<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u3092\u6539\u5584\u3057\u305f\u3044\u3068\u304d\u306f\u3001\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3092\u5206\u6790\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u50cd\u3044\u3066\u3044\u308b\u3068\u3001\u6bce\u65e5\u591a\u304f\u306e\u304a\u5ba2\u69d8\u304b\u3089\u3055\u307e\u3056\u307e\u306a\u5185\u5bb9\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u307e\u3059\u3002 \u5546\u54c1\u306e\u6545\u969c\u3084\u30af\u30ec\u30fc\u30e0\u3001\u4f7f\u3044\u65b9\u306a\u3069\u8cea\u554f\u5185\u5bb9\u306f\u591a\u5c90\u306b\u308f\u305f\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u6700\u9069\u306a\u5bfe\u5fdc\u3092\u884c\u308f\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callreason-voc\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5550,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[14,11],"class_list":["post-5549","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","tag-14","tag-call-center"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5549"}],"version-history":[{"count":1,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5549\/revisions"}],"predecessor-version":[{"id":5958,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5549\/revisions\/5958"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5550"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5549"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5549"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}