{"id":5403,"date":"2024-04-02T13:55:42","date_gmt":"2024-04-02T04:55:42","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5403"},"modified":"2025-06-18T13:15:59","modified_gmt":"2025-06-18T04:15:59","slug":"callcenter-dataanalysis","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-dataanalysis\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u5206\u6790\u3068\u306f\uff1f\u76ee\u7684\u3084\u624b\u6cd5\u30fb\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00037_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u5206\u6790\u65b9\u6cd5\u3068\u306f\uff1f\u5206\u6790\u9805\u76ee\u3084\u6d3b\u7528\u30dd\u30a4\u30f3\u30c8\u3082\u89e3\u8aac\" width=\"728\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u304a\u5ba2\u69d8\u3084\u793e\u5185\u306a\u3069\u304b\u3089\u5bc4\u305b\u3089\u308c\u305f\u3001\u3055\u307e\u3056\u307e\u306a\u8cea\u554f\u306b\u5bfe\u3057\u3066\u9069\u5207\u306a\u56de\u7b54\u3092\u4f1d\u3048\u308b\u3053\u3068\u304c\u76ee\u7684\u306e\u30dd\u30b8\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u304a\u5ba2\u69d8\u306b\u67b6\u96fb\u3092\u884c\u3044\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u30fb\u5951\u7d04\u7de0\u7d50\u3092\u4fc3\u3059\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u52b9\u7387\u3092\u8003\u3048\u305a\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u884c\u3046\u3068\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u60aa\u304f\u306a\u308b\u305f\u3081\u3001\u671f\u5f85\u3057\u3066\u3044\u308b\u3088\u3046\u306a\u6210\u679c\u3092\u4e0a\u3052\u3089\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u5206\u6790\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u5206\u6790\u9805\u76ee\u3084\u6d3b\u7528\u30dd\u30a4\u30f3\u30c8\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u5206\u6790\u306e\u76ee\u7684<\/h2>\n<p>\u4e0b\u8a18\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u30c7\u30fc\u30bf\u5206\u6790\u3092\u884c\u3046\u76ee\u7684\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" 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id=\"rtoc-3\" >\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u4f01\u696d\u306e\u9854\u3060\u3063\u305f\u308a\u76f8\u8ac7\u7a93\u53e3\u3060\u3063\u305f\u308a\u3068\u3044\u3063\u305f\u3001\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u3092\u898b\u305b\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306f\u5fc5\u8981\u306a\u60c5\u5831\u3092\u7aef\u7684\u304b\u3064\u7684\u78ba\u306b\u4f1d\u3048\u3089\u308c\u308b\u80fd\u529b\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3057\u304b\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u306f\u500b\u4eba\u5dee\u304c\u8868\u308c\u3084\u3059\u3044\u305f\u3081\u3001\u8ab0\u304c\u3069\u306e\u3088\u3046\u306a\u5fdc\u5bfe\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u308b\u306e\u304b\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-4\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u5206\u6790\u9805\u76ee<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5405\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00037_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u5206\u6790\u9805\u76ee\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00037_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00037_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00037_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u5206\u6790\u3092\u884c\u3046\u969b\u306b\u30c1\u30a7\u30c3\u30af\u3057\u3066\u304a\u304f\u3079\u304d\u9805\u76ee\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-5\" >KPI\u5206\u6790<\/h3>\n<p>\u3069\u306e\u3088\u3046\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3082\u3001KPI\uff08Key Performance Indicator\uff1a\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3092\u8a2d\u3051\u3066\u3044\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u4e00\u822c\u7684\u306b\u306f\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u969b\u306e\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u3084\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u901f\u5ea6\u306a\u3069\u304cKPI\u306b\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306f<strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u7ba1\u7406\u306e\u306a\u304b\u306b\u542b\u307e\u308c\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u5fc5\u8981\u3068\u306a\u308b\u3082\u306e\u3067\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-6\" >VOC\u5206\u6790<\/h3>\n<p>VOC\uff08Voice of Customer\uff09\u3068\u306f\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u8868\u3057\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u307b\u3068\u3093\u3069\u306e\u5834\u5408\u8a00\u8a9e\u5316\u3057\u3066\u8a18\u9332\u306b\u6b8b\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u300c\u25cb\u25cb\u306e\u6a5f\u80fd\u304c\u6b32\u3057\u3044\u300d\u300c\u25cb\u25cb\u306f\u826f\u304b\u3063\u305f\u300d\u3068\u3044\u3063\u305f\u3001\u5546\u54c1\u306e\u4f7f\u3044\u5fc3\u5730\u3084\u6539\u5584\u5e0c\u671b\u30dd\u30a4\u30f3\u30c8\u306a\u3069\u304cVOC\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u305d\u306e\u305f\u3081\u3001VOC\u306f\u81ea\u793e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3001\u91cd\u8981\u306a\u60c5\u5831\u3060\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-7\" >\u9867\u5ba2\u3068\u306e\u5fdc\u5bfe\u5185\u5bb9<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u4eba\u5bfe\u4eba\u3067\u884c\u3046\u3053\u3068\u304b\u3089\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u304a\u5ba2\u69d8\u306e\u500b\u6027\u304c\u5f37\u304f\u53cd\u6620\u3055\u308c\u308b\u30dd\u30b8\u30b7\u30e7\u30f3\u3067\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u306b\u3088\u308a\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5909\u5316\u3059\u308b\u3053\u3068\u304b\u3089\u3001\u4f1a\u8a71\u306e\u6d41\u308c\u3084\u89e3\u6c7a\u7b56\u306e\u4f1d\u3048\u65b9\u306a\u3069\u304c\u9069\u5207\u306a\u306e\u304b\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u9332\u97f3\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u78ba\u8a8d\u3057\u3001\u8ab2\u984c\u3084\u89e3\u6c7a\u7b56\u3092\u7acb\u6848\u3059\u308b\u3053\u3068\u304c\u5206\u6790\u306e\u76ee\u7684\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-8\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u5206\u6790\u306e\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u5206\u6790\u3067\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u30c7\u30fc\u30bf\u3092\u6b63\u78ba\u306b\u308f\u304b\u308a\u3084\u3059\u304f\u8a08\u6e2c\u3059\u308b\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u5206\u6790\u306e\u969b\u306b\u306f\u67b6\u96fb\u30fb\u53d7\u96fb\u6570\u3084\u5fdc\u5bfe\u6642\u9593\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u60c5\u5831\u3092\u6570\u5024\u5316\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/strong><\/p>\n<p>\u305d\u308c\u3089\u3092\u30b0\u30e9\u30d5\u3084\u30c1\u30e3\u30fc\u30c8\u5f62\u5f0f\u306b\u5909\u63db\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u30c7\u30fc\u30bf\u306e\u5897\u6e1b\u3084\u50be\u5411\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u8a08\u6e2c\u671f\u9593\u304c\u77ed\u3044\u3068\u50be\u5411\u3084\u5bfe\u7b56\u304c\u898b\u3048\u306a\u3044\u3053\u3068\u304c\u591a\u3044\u305f\u3081\u3001\u8a08\u6e2c\u671f\u9593\u306f\u6570\u30f6\u6708\u5358\u4f4d\u306a\u3069\u9577\u3081\u306b\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-9\" >\u30c7\u30fc\u30bf\u5206\u6790\u3092\u5916\u90e8\u59d4\u8a17\u3057\u3066\u30b3\u30b9\u30c8\u30c0\u30a6\u30f3\u3092\u5b9f\u73fe\uff01<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5406\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00037_3.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u5206\u6790\u306e\u30dd\u30a4\u30f3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00037_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00037_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00037_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30c7\u30fc\u30bf\u5206\u6790\u304c\u91cd\u8981\u3060\u3068\u308f\u304b\u3063\u3066\u3044\u3066\u3082\u3001\u5206\u6790\u306b\u306f\u591a\u304f\u306e\u6642\u9593\u3068\u6b63\u3057\u3055\u304c\u6c42\u3081\u3089\u308c\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u624b\u9593\u3092\u304b\u3051\u305a\u306b\u539f\u56e0\u3068\u5bfe\u7b56\u3092\u62bd\u51fa\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u5f53\u793e\u30b3\u30e9\u30e0\u30da\u30fc\u30b8\uff1a<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing-is-a-merit\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u306f\u30e1\u30ea\u30c3\u30c8\u3057\u304b\u306a\u3044\uff01<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-10\" >\u304a\u308f\u308a\u306b<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30c7\u30fc\u30bf\u5206\u6790\u306e\u65b9\u6cd5\u3084\u6d3b\u7528\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u30c7\u30fc\u30bf\u5206\u6790\u3092\u884c\u3046\u76ee\u7684\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u306bKPI\u5206\u6790\u3084VOC\u5206\u6790\u3001\u9867\u5ba2\u3068\u306e\u5fdc\u5bfe\u5185\u5bb9\u306a\u3069\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>\u5206\u6790\u6642\u306b\u306f\u30c7\u30fc\u30bf\u306e\u6570\u5024\u5316\u3084\u53ef\u8996\u5316\u306a\u3069\u3067\u3042\u308a\u3001\u3053\u306e\u4f5c\u696d\u306b\u306f\u591a\u304f\u306e\u6642\u9593\u3092\u8981\u3057\u3066\u3057\u307e\u3046\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u30c7\u30fc\u30bf\u5206\u6790\u3092\u5916\u90e8\u59d4\u8a17\u3057\u3066\u3001\u624b\u9593\u3092\u304b\u3051\u305a\u306b\u8ab2\u984c\u3068\u89e3\u6c7a\u7b56\u306e\u62bd\u51fa\u3092\u691c\u8a0e\u3057\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%8a%b9%e7%8e%87%e5%8c%96\/\">\u696d\u52d9\u52b9\u7387\u5316<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u304a\u5ba2\u69d8\u3084\u793e\u5185\u306a\u3069\u304b\u3089\u5bc4\u305b\u3089\u308c\u305f\u3001\u3055\u307e\u3056\u307e\u306a\u8cea\u554f\u306b\u5bfe\u3057\u3066\u9069\u5207\u306a\u56de\u7b54\u3092\u4f1d\u3048\u308b\u3053\u3068\u304c\u76ee\u7684\u306e\u30dd\u30b8\u30b7\u30e7\u30f3\u3067\u3059\u3002 \u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u304a\u5ba2\u69d8\u306b\u67b6\u96fb\u3092\u884c\u3044\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u30fb\u5951\u7d04\u7de0\u7d50\u3092\u4fc3\u3059\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-dataanalysis\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5404,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[11,21],"class_list":["post-5403","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","tag-call-center","tag-21"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5403"}],"version-history":[{"count":4,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5403\/revisions"}],"predecessor-version":[{"id":6699,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5403\/revisions\/6699"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5404"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5403"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5403"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}