{"id":5397,"date":"2024-04-02T13:49:25","date_gmt":"2024-04-02T04:49:25","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5397"},"modified":"2025-07-31T19:20:43","modified_gmt":"2025-07-31T10:20:43","slug":"customersupport-proceeds","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/customer-support\/customersupport-proceeds\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5f79\u5272\u3068\u306f\uff1f\u58f2\u4e0a\u306b\u8ca2\u732e\u3059\u308b\u7406\u7531\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00036_1.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u58f2\u4e0a\u306b\u8ca2\u732e\u3059\u308b\uff01\u305d\u306e\u7406\u7531\u3084\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\" width=\"728\" \/><br \/>\n\u300c\u53ce\u76ca\u3092\u4e0a\u3052\u308b\u90e8\u7f72\u306f\u3069\u3053\u304b\uff1f\u300d\u3068\u805e\u304b\u308c\u308b\u3068\u3001\u591a\u304f\u306e\u65b9\u306f\u55b6\u696d\u90e8\u9580\u3068\u7b54\u3048\u3089\u308c\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u55b6\u696d\u90e8\u9580\u3067\u306f\u65b0\u898f\u9867\u5ba2\u3084\u65e2\u5b58\u9867\u5ba2\u306a\u3069\u306b\u5bfe\u3057\u3066\u3001\u81ea\u793e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8aac\u660e\u3057\u3001\u8cfc\u5165\u30fb\u5951\u7d04\u3092\u7de0\u7d50\u3059\u308b\u3053\u3068\u3067\u53ce\u76ca\u3092\u5f97\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u53ce\u76ca\u3092\u4e0a\u3052\u3089\u308c\u308b\u90e8\u7f72\u306b\u306f\u55b6\u696d\u90e8\u9580\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3082\u542b\u307e\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u3054\u5b58\u77e5\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u58f2\u4e0a\u306b\u8ca2\u732e\u3059\u308b\u7406\u7531\u306b\u3064\u3044\u3066\u3001\u58f2\u4e0a\u3092\u4e0a\u3052\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5f79\u5272<\/h2>\n<p><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306f\u3001\u4f01\u696d\u304c\u63d0\u4f9b\u3059\u308b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u30fb\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u65b9\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u30dd\u30b8\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/strong><\/p>\n<p>\u304b\u3064\u3066\u306f\u53ce\u76ca\u306b\u76f4\u7d50\u3057\u306a\u3044\u305f\u3081\u3001\u6ce8\u529b\u3057\u305f\u3044\u3068\u8003\u3048\u308b\u4f01\u696d\u306f\u5c11\u306a\u304b\u3063\u305f\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u8fd1\u5e74\u3067\u306f\u8cfc\u5165\u30fb\u5c0e\u5165\u306e\u3072\u3068\u62bc\u3057\u3092\u3059\u308b\u30dd\u30b8\u30b7\u30e7\u30f3\u3067\u3042\u308b\u3053\u3068\u304b\u3089\u3001\u53ce\u76ca\u306b\u5f71\u97ff\u3092\u53ca\u307c\u3059\u305f\u3081\u6ce8\u529b\u3059\u308b\u4f01\u696d\u304c\u591a\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h3 id=\"rtoc-2\" >\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3084\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3068\u306e\u9055\u3044<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u985e\u4f3c\u3059\u308b\u8a00\u8449\u306e\u306a\u304b\u306b\u306f\u3001\u300c\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u300d\u3084\u300c\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u300d\u3068\u3044\u3063\u305f\u3082\u306e\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u4e3b\u306bIT\u95a2\u9023\u306e\u4f01\u696d\u304c\u81ea\u793e\u5546\u54c1\u3092\u8cfc\u5165\u30fb\u5c0e\u5165\u3057\u305f\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306e\u30dd\u30b8\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/strong><\/p>\n<p><strong>\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306b\u3064\u3044\u3066\u793e\u5185\u5916\u554f\u308f\u305a\u3001\u4e0d\u660e\u70b9\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306e\u30dd\u30b8\u30b7\u30e7\u30f3\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u7c21\u5358\u306b\u307e\u3068\u3081\u308b\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u8cfc\u5165\u524d\u306e\u30b5\u30dd\u30fc\u30c8\u3001\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3068\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306f\u8cfc\u5165\u5f8c\u306e\u8ab2\u984c\u89e3\u6c7a\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-3\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3082\u58f2\u4e0a\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u3066\u3044\u308b\u7406\u7531<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5399\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00036_2.jpg\" alt=\"\u58f2\u4e0a\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u3066\u3044\u308b\u7406\u7531\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00036_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00036_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00036_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3082\u58f2\u4e0a\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u3066\u3044\u308b\u7406\u7531\u306b\u3064\u3044\u3066\u3054\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-4\" >\u9867\u5ba2\u306e\u58f0\u3092\u53cd\u6620\u3059\u308b\u5546\u54c1\u958b\u767a\u304c\u3067\u304d\u308b<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u304a\u5ba2\u69d8\u3068\u76f4\u63a5\u3084\u308a\u53d6\u308a\u3092\u884c\u3046\u3001\u4f01\u696d\u306e\u7a93\u53e3\u3068\u3082\u3044\u3048\u308b\u30dd\u30b8\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n<p>\u6539\u5584\u5e0c\u671b\u306e\u30dd\u30a4\u30f3\u30c8\u3084\u4e0d\u660e\u70b9\u306a\u3069\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u76f4\u63a5\u805e\u304f\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u4eca\u5f8c\u306e\u5546\u54c1\u958b\u767a\u306b\u6d3b\u304b\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u65b0\u5546\u54c1\u3084\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306b\u3088\u3063\u3066\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3089\u308c\u308b\u305f\u3081\u3001\u58f2\u4e0a\u306b\u5f71\u97ff\u3059\u308b\u306e\u3067\u3059\u3002<\/strong><\/p>\n<h3 id=\"rtoc-5\" >\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3067\u30ea\u30d4\u30fc\u30c8\u7387\u304c\u9ad8\u307e\u308b<\/h3>\n<p>\u9867\u5ba2\u4f53\u9a13\uff08CX\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u524d\u304b\u3089\u8cfc\u5165\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u3092\u884c\u3046\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u4f53\u9a13\u3067\u3059\u3002<\/p>\n<p>\u624b\u539a\u3044\u30d5\u30a9\u30ed\u30fc\u3092\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3057\u305f\u304a\u5ba2\u69d8\u306f\u5b89\u5fc3\u3057\u3066\u4f7f\u3048\u308b\u305f\u3081\u3001\u9867\u5ba2\u4f53\u9a13\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u58f2\u308a\u3063\u3071\u306a\u3057\u3067\u306f\u306a\u304f\u3001\u8cfc\u5165\u524d\u306b\u30d5\u30a9\u30ed\u30fc\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u30d5\u30a1\u30f3\u3092\u4f5c\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30ea\u30d4\u30fc\u30c8\u306b\u3088\u308b\u53ce\u76ca\u5897\u52a0\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<h3 id=\"rtoc-6\" >\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/h3>\n<p>\u8cfc\u5165\u524d\u306b\u624b\u539a\u304f\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3046\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u306f\u826f\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u96fb\u8a71\u8d8a\u3057\u3084\u30c1\u30e3\u30c3\u30c8\u30c4\u30fc\u30eb\u4e0a\u3067\u3084\u308a\u53d6\u308a\u3092\u884c\u3046\u305f\u3081\u3001\u9069\u5207\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u304a\u5ba2\u69d8\u304c\u6c42\u3081\u308b\u56de\u7b54\u3092\u3001\u6700\u9069\u306a\u8a00\u8449\u3067\u4f1d\u3048\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u306e\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<h2 id=\"rtoc-7\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u6210\u529f\u3055\u305b\u308b\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5400\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00036_3.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u6210\u529f\u3055\u305b\u308b\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00036_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00036_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00036_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/reason_outsourcing\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u3079\u304d\uff1f\u5916\u6ce8\u3059\u308b\u7406\u7531\u3092\u89e3\u8aac<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-8\" 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u300c\u53ce\u76ca\u3092\u4e0a\u3052\u308b\u90e8\u7f72\u306f\u3069\u3053\u304b\uff1f\u300d\u3068\u805e\u304b\u308c\u308b\u3068\u3001\u591a\u304f\u306e\u65b9\u306f\u55b6\u696d\u90e8\u9580\u3068\u7b54\u3048\u3089\u308c\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002 \u55b6\u696d\u90e8\u9580\u3067\u306f\u65b0\u898f\u9867\u5ba2\u3084\u65e2\u5b58\u9867\u5ba2\u306a\u3069\u306b\u5bfe\u3057\u3066\u3001\u81ea\u793e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8aac\u660e\u3057\u3001\u8cfc\u5165\u30fb\u5951\u7d04\u3092\u7de0\u7d50\u3059\u308b\u3053\u3068\u3067\u53ce\u76ca\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/customersupport-proceeds\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[26,11],"class_list":["post-5397","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support","tag-26","tag-call-center"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u300c\u53ce\u76ca\u3092\u4e0a\u3052\u308b\u90e8\u7f72\u306f\u3069\u3053\u304b\uff1f\u300d\u3068\u805e\u304b\u308c\u308b\u3068\u3001\u591a\u304f\u306e\u65b9\u306f\u55b6\u696d\u90e8\u9580\u3068\u7b54\u3048\u3089\u308c\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002 \u55b6\u696d\u90e8\u9580\u3067\u306f\" \/>\n\t<meta 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