{"id":5392,"date":"2024-04-02T13:43:47","date_gmt":"2024-04-02T04:43:47","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5392"},"modified":"2025-06-16T10:10:50","modified_gmt":"2025-06-16T01:10:50","slug":"telephone-toomany","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/telephone-toomany\/","title":{"rendered":"\u591a\u3059\u304e\u308b\u96fb\u8a71\u5bfe\u5fdc\u306b\u56f0\u308b\uff01\u53ca\u307c\u3059\u30ea\u30b9\u30af\u3068\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00035_1.jpg\" alt=\"\u591a\u3059\u304e\u308b\u96fb\u8a71\u5bfe\u5fdc\u306b\u56f0\u308b\uff01\u53ca\u307c\u3059\u30ea\u30b9\u30af\u3068\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\" width=\"728\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u55b6\u696d\u54e1\u306b\u306f\u3001\u6bce\u65e5\u591a\u304f\u306e\u304a\u5ba2\u69d8\u304b\u3089\u3055\u307e\u3056\u307e\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u5546\u54c1\u306e\u4f7f\u3044\u65b9\u3084\u4e0d\u5177\u5408\u306a\u3069\u3001\u591a\u5c90\u306b\u308f\u305f\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u3001\u30b9\u30bf\u30c3\u30d5\u306f\u9069\u5207\u306a\u56de\u7b54\u3092\u7528\u610f\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u96fb\u8a71\u304c\u5c11\u306a\u3044\u3068\u304d\u306f\u6bd4\u8f03\u7684\u77ed\u6642\u9593\u3067\u7d42\u4e86\u3057\u307e\u3059\u304c\u3001\u96fb\u8a71\u306e\u56de\u6570\u304c\u591a\u3059\u304e\u308b\u3068\u3055\u307e\u3056\u307e\u306a\u30ea\u30b9\u30af\u304c\u767a\u751f\u3057\u3066\u3057\u307e\u3046\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u96fb\u8a71\u5bfe\u5fdc\u304c\u591a\u3059\u304e\u308b\u3053\u3068\u306b\u3088\u308a\u767a\u751f\u3059\u308b\u30ea\u30b9\u30af\u3068\u3001\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3054\u8aac\u660e\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u591a\u3059\u304e\u308b\u96fb\u8a71\u5bfe\u5fdc\u304c\u53ca\u307c\u3059\u30ea\u30b9\u30af\u3084\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5394\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00035_2.jpg\" alt=\"\u591a\u3059\u304e\u308b\u96fb\u8a71\u5bfe\u5fdc\u304c\u53ca\u307c\u3059\u30ea\u30b9\u30af\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00035_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00035_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00035_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u96fb\u8a71\u5bfe\u5fdc\u304c\u591a\u3059\u304e\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306a\u30ea\u30b9\u30af\u3084\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u767a\u751f\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" >\u30b3\u30a2\u696d\u52d9\u306e\u751f\u7523\u6027\u4f4e\u4e0b<\/h3>\n<p><strong>\u96fb\u8a71\u56de\u6570\u304c\u591a\u3059\u304e\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u672c\u6765\u306e\u696d\u52d9\u3092\u884c\u3046\u6642\u9593\u304c\u5727\u8feb\u3055\u308c\u3066\u3057\u307e\u3046\u305f\u3081\u3001\u751f\u7523\u6027\u304c\u4f4e\u4e0b\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u55b6\u696d\u3067\u3042\u308c\u3070\u55b6\u696d\u6d3b\u52d5\u3084\u8cc7\u6599\u4f5c\u6210\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3042\u308c\u3070\u30c6\u30ec\u30a2\u30dd\u306a\u3069\u304c\u4e3b\u696d\u52d9\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306f\u53ce\u76ca\u306b\u3064\u306a\u304c\u308b\u6d3b\u52d5\u306b\u306a\u308a\u307e\u3059\u304c\u3001\u554f\u3044\u5408\u308f\u305b\u304c\u591a\u3059\u304e\u308b\u3068\u3053\u308c\u3089\u3092\u884c\u3048\u306a\u3044\u305f\u3081\u3001\u751f\u7523\u6027\u304c\u4f4e\u4e0b\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-3\" 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id=\"rtoc-4\" 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id=\"rtoc-5\" 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id=\"rtoc-6\" >\u96fb\u8a71\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5395\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00035_3.jpg\" alt=\"\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00035_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00035_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00035_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u96fb\u8a71\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-7\" >FAQ\u306e\u8a2d\u7f6e<\/h3>\n<p>\u554f\u3044\u5408\u308f\u305b\u306e\u306a\u304b\u306b\u306f\u3001\u540c\u3058\u3088\u3046\u306a\u8cea\u554f\u3092\u4f55\u5ea6\u3082\u53d7\u3051\u3066\u3044\u308b\u3082\u306e\u304c\u3042\u308b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u3088\u3046\u306a\u5834\u5408\u3001<strong>Web\u30b5\u30a4\u30c8\u3084SNS\u306a\u3069\u3067\u300c\u3088\u304f\u3042\u308b\u8cea\u554f\u300d\u3068\u3057\u3066\u767a\u4fe1\u3059\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u5bfe\u5fdc\u6570\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-8\" >\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30c4\u30fc\u30eb\u306e\u5c0e\u5165<\/h3>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30c4\u30fc\u30eb\u3068\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u4f1a\u8a71\u5f62\u5f0f\u306e\u56de\u7b54\u3092\u81ea\u52d5\u3067\u8fd4\u3059\u30b7\u30b9\u30c6\u30e0\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5bfe\u5fdc\u3068\u306f\u7570\u306a\u308a\u3001<strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30c4\u30fc\u30eb\u306f24\u6642\u9593\u3044\u3064\u3067\u3082\u8fd4\u7b54\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u70b9\u304c\u7279\u5fb4\u3067\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-9\" >IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u306e\u5c0e\u5165<\/h3>\n<p>IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u3068\u306f\u3001\u97f3\u58f0\u6848\u5185\u306b\u5f93\u3063\u3066\u5e0c\u671b\u306e\u30dc\u30bf\u30f3\u3092\u62bc\u3057\u3066\u3082\u3089\u3044\u3001\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/p>\n<p><strong>\u304a\u5ba2\u69d8\u3092\u5927\u304d\u306a\u9078\u629e\u80a2\u304b\u3089\u5c0f\u3055\u306a\u9078\u629e\u80a2\u306b\u8a98\u5c0e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3084\u3059\u3044\u7279\u5fb4\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-10\" 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