{"id":5382,"date":"2024-04-02T13:28:30","date_gmt":"2024-04-02T04:28:30","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5382"},"modified":"2025-08-08T21:25:41","modified_gmt":"2025-08-08T12:25:41","slug":"backoffice-efficiency","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/back-office\/backoffice-efficiency\/","title":{"rendered":"\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u3084\u65b9\u6cd5\u307e\u3067\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00033_1.jpg\" alt=\"\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u3084\u65b9\u6cd5\u307e\u3067\u89e3\u8aac\" width=\"728\" \/><br \/>\n\u4f01\u696d\u304c\u53ce\u76ca\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u306f\u3001\u55b6\u696d\u54e1\u304c\u65b0\u898f\u30fb\u65e2\u5b58\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u6848\u3057\u3001\u8cfc\u5165\u30fb\u5c0e\u5165\u3092\u3057\u3066\u3082\u3089\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u55b6\u696d\u54e1\u306b\u306f\u55b6\u696d\u6d3b\u52d5\u306b\u96c6\u4e2d\u3059\u308b\u74b0\u5883\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u304c\u3001\u793e\u5185\u3067\u306f\u3055\u307e\u3056\u307e\u306a\u4e8b\u52d9\u4f5c\u696d\u3092\u884c\u308f\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u55b6\u696d\u54e1\u306e\u3088\u3046\u306b\u76f4\u63a5\u53ce\u76ca\u3092\u7372\u5f97\u3057\u307e\u305b\u3093\u304c\u3001\u55b6\u696d\u54e1\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3046\u300c\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u300d\u3092\u8a2d\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u30e1\u30ea\u30c3\u30c8\u3084\u65b9\u6cd5\u306a\u3069\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" 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\u306a\u3069<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-2\" >\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u696d\u52d9\u6539\u5584\u30fb\u52b9\u7387\u5316\u304c\u5fc5\u8981\u3068\u3055\u308c\u308b\u7406\u7531<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5384\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00033_2.jpg\" alt=\"\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u696d\u52d9\u6539\u5584\u30fb\u52b9\u7387\u5316\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00033_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00033_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00033_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3067\u306f\u7d4c\u7406\u3084\u4eba\u4e8b\u3068\u3044\u3063\u305f\u3001\u4f01\u696d\u6d3b\u52d5\u306b\u6b20\u304b\u305b\u306a\u3044\u91cd\u8981\u306a\u60c5\u5831\u3092\u53d6\u308a\u6271\u3046\u696d\u52d9\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306f<strong>\u696d\u52d9\u91cf\u304c\u591a\u3044\u306b\u3082\u95a2\u308f\u3089\u305a\u3001\u30df\u30b9\u304c\u8a31\u3055\u308c\u306a\u3044\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u304b\u3089\u3001\u9ad8\u3044\u96c6\u4e2d\u529b\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3057\u304b\u3057\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3067\u306f\u696d\u52d9\u304c\u5c5e\u4eba\u5316\u3057\u3084\u3059\u3044\u307b\u304b\u3001\u4e88\u7b97\u306e\u5272\u308a\u5f53\u3066\u304c\u5c11\u306a\u3044\u3053\u3068\u304b\u3089\u4eba\u624b\u4e0d\u8db3\u306b\u9665\u308a\u3084\u3059\u3044\u306e\u3067\u3059\u3002<\/p>\n<p>\u30df\u30b9\u306a\u304f\u8131\u5c5e\u4eba\u5316\u3092\u56f3\u308b\u305f\u3081\u306b\u3001\u8fd1\u5e74\u3067\u306f\u30c4\u30fc\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u306e\u307b\u304b\u3001\u5916\u6ce8\u306a\u3069\u3092\u884c\u3063\u3066\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u3092\u56f3\u308b\u4f01\u696d\u304c\u591a\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-3\" >\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-4\" >\u751f\u7523\u6027\u306e\u5411\u4e0a<\/h3>\n<p><strong>\u3053\u308c\u307e\u3067\u624b\u4f5c\u696d\u3067\u884c\u3063\u3066\u3044\u305f\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3084\u5916\u6ce8\u3059\u308b\u3053\u3068\u3067\u3001\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p>\u624b\u304c\u7a7a\u3044\u305f\u793e\u54e1\u306b\u307b\u304b\u306e\u696d\u52d9\u3092\u5b9f\u65bd\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u306b\u3088\u308a\u3001\u53ce\u76ca\u306e\u5897\u52a0\u3082\u671f\u5f85\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-5\" 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>\u696d\u52d9\u306e\u5c5e\u4eba\u5316\u9632\u6b62<\/h3>\n<p>\u5c5e\u4eba\u7684\u306a\u4f5c\u696d\u306b\u306f\u3001\u30cc\u30b1\u30e2\u30ec\u306a\u3069\u306e\u30d2\u30e5\u30fc\u30de\u30f3\u30a8\u30e9\u30fc\u3084\u4eba\u4ef6\u8cbb\u304c\u767a\u751f\u3059\u308b\u305f\u3081\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u306b\u8ab2\u984c\u304c\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p><strong>\u30df\u30b9\u304c\u8a31\u3055\u308c\u306a\u3044\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u5c5e\u4eba\u5316\u3092\u89e3\u6d88\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-7\" 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href=\"https:\/\/ntn-bpo.jp\/casestudy\/1760\">\u7169\u96d1\u306a\u696d\u52d9\u306e\u591a\u3044\u4e8b\u52d9\u5c40\u904b\u55b6\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3067\u52b9\u7387\u7684\u306b<\/a><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-9\" >\u30a4\u30f3\u30cf\u30a6\u30b9\u53d7\u8a17\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u6d3b\u304b\u3057\u3066\u7d4c\u7406\u696d\u52d9\u306e\u52b9\u7387\u5316\u306b\u8ca2\u732e<\/h3>\n<p>\u7d4c\u7406\u90e8\u9580\u306b\u304a\u3051\u308b\u5b9a\u578b\u696d\u52d9\u3082\u3001\u696d\u52d9\u91cf\u306e\u6ce2\u304c\u3042\u308b\u4e0a\u306b\u3001\u7de0\u65e5\u304c\u8fd1\u3065\u304f\u3068\u51e6\u7406\u304c\u903c\u8feb\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3042\u308b\u98df\u54c1\u30e1\u30fc\u30ab\u30fc\u3067\u306f\u3001\u4f1d\u7968\u5165\u529b\u30fb\u8acb\u6c42\u66f8\u767a\u884c\u306a\u3069\u3092\u793e\u5185\u306b\u5e38\u99d0\u3059\u308b\u30a4\u30f3\u30cf\u30a6\u30b9\u4f53\u5236\u3067\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u306e\u5b89\u5b9a\u904b\u7528\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u5f53\u793e\u306e\u30b9\u30bf\u30c3\u30d5\u304c\u7d4c\u7406\u90e8\u9580\u306e\u4e00\u54e1\u3068\u3057\u3066\u696d\u52d9\u3092\u62c5\u3046\u3053\u3068\u3067\u3001\u696d\u52d9\u6307\u793a\u306e\u624b\u9593\u3092\u8efd\u6e1b\u3057\u3001\u90e8\u7f72\u9593\u306e\u9023\u643a\u3082\u5186\u6ed1\u306b\u9032\u3080\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u30a4\u30f3\u30cf\u30a6\u30b9BPO\u306f\u3001\u793e\u5185\u30ea\u30bd\u30fc\u30b9\u306e\u4e00\u90e8\u3068\u3057\u3066\u67d4\u8edf\u306b\u6d3b\u7528\u3067\u304d\u308b\u70b9\u304c\u5927\u304d\u306a\u5f37\u307f\u3067\u3059\u3002<\/p>\n<p>\u5f53\u793e\u4e8b\u4f8b\u30da\u30fc\u30b8\uff1a<a href=\"https:\/\/ntn-bpo.jp\/casestudy\/1759\">\u30a4\u30f3\u30cf\u30a6\u30b9\u53d7\u8a17\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u6d3b\u304b\u3057\u3066\u7d4c\u7406\u696d\u52d9\u306e\u52b9\u7387\u5316\u306b\u8ca2\u732e<\/a><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-10\" >\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u518d\u69cb\u7bc9\u3002\u5c02\u9580\u30c1\u30fc\u30e0\u306e\u51e6\u7406\u3067\u7d4c\u7406\u696d\u52d9\u3092\u4e00\u5143\u5316\uff06\u52b9\u7387\u5316<\/h3>\n<p>\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306b\u3088\u308b\u52b9\u7387\u5316\u306e\u30ab\u30ae\u306f\u3001\u5358\u306a\u308b\u696d\u52d9\u79fb\u7ba1\u3067\u306f\u306a\u304f\u300c\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u898b\u76f4\u3057\u300d\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3042\u308b\u8a2d\u5099\u6a5f\u5668\u30e1\u30fc\u30ab\u30fc\u3067\u306f\u3001\u8acb\u6c42\u66f8\u767a\u884c\u30fb\u767a\u9001\u304b\u3089\u672a\u53ce\u91d1\u7ba1\u7406\u306b\u81f3\u308b\u4e00\u9023\u306e\u7d4c\u7406\u696d\u52d9\u3092\u518d\u8a2d\u8a08\u3057\u3001\u5f53\u793e\u306e\u5c02\u9580\u30c1\u30fc\u30e0\u306b\u4e00\u62ec\u59d4\u8a17\u3002<\/p>\n<p>\u696d\u52d9\u30de\u30cb\u30e5\u30a2\u30eb\u3084\u30eb\u30fc\u30eb\u3092\u6574\u5099\u3057\u3001\u30af\u30e9\u30a6\u30c9\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u305f\u9032\u6357\u7ba1\u7406\u3092\u5b9f\u88c5\u3057\u305f\u3053\u3068\u3067\u3001\u696d\u52d9\u306e\u6b63\u78ba\u6027\u3068\u30b9\u30d4\u30fc\u30c9\u304c\u5927\u5e45\u306b\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u696d\u52d9\u3092\u300c\u4ed5\u7d44\u307f\u5316\u300d\u3059\u308b\u3053\u3068\u3067\u3001\u7d99\u7d9a\u7684\u306a\u52b9\u7387\u6539\u5584\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5f53\u793e\u4e8b\u4f8b\u30da\u30fc\u30b8\uff1a<a href=\"https:\/\/ntn-bpo.jp\/casestudy\/1758\">\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u518d\u69cb\u7bc9\u3002\u5c02\u9580\u30c1\u30fc\u30e0\u306e\u51e6\u7406\u3067\u7d4c\u7406\u696d\u52d9\u3092\u4e00\u5143\u5316\uff06\u52b9\u7387\u5316<\/a><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-11\" >\u7169\u96d1\u306a\u7d4c\u7406\u696d\u52d9\u3092\u4ed5\u7d44\u307f\u304b\u3089\u898b\u76f4\u3059\u3053\u3068\u3067\u52b9\u7387\u5316<\/h3>\n<p>\u7d4c\u7406\u696d\u52d9\u306b\u304a\u3051\u308b\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u306f\u3001\u5c5e\u4eba\u5316\u3084\u91cd\u8907\u4f5c\u696d\u306b\u3042\u308b\u3053\u3068\u304c\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u7279\u306b\u5404\u90e8\u9580\u304b\u3089\u306e\u4f9d\u983c\u30fb\u7533\u8acb\u306e\u3068\u308a\u307e\u3068\u3081\u304c\u7169\u96d1\u306b\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u5165\u529b\u30d5\u30ed\u30fc\u306e\u6574\u7406\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u5f53\u793e\u3067\u306f\u3001\u5404\u62e0\u70b9\u306e\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u53ef\u8996\u5316\u3057\u3001\u53d7\u4ed8\u30c1\u30e3\u30cd\u30eb\u3092\u7d71\u4e00\u3059\u308b\u3053\u3068\u3067\u3001\u51e6\u7406\u30df\u30b9\u306e\u4f4e\u6e1b\u3068\u4f5c\u696d\u6642\u9593\u306e\u77ed\u7e2e\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u696d\u52d9\u8a2d\u8a08\u306e\u6bb5\u968e\u304b\u3089\u59d4\u8a17\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u6839\u672c\u7684\u306a\u52b9\u7387\u5316\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u5f53\u793e\u4e8b\u4f8b\u30da\u30fc\u30b8\uff1a<a href=\"https:\/\/ntn-bpo.jp\/casestudy\/1757\">\u7169\u96d1\u306a\u7d4c\u7406\u696d\u52d9\u3092\u4ed5\u7d44\u307f\u304b\u3089\u898b\u76f4\u3059\u3053\u3068\u3067\u52b9\u7387\u5316<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-12\" >\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u65b9\u6cd5<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5385\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00033_3.jpg\" alt=\"\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00033_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00033_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00033_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u52b9\u7387\u5316\u306b\u306f\u3001\u8ab2\u984c\u306b\u5fdc\u3058\u305f\u5177\u4f53\u7684\u306a\u624b\u6bb5\u306e\u9078\u5b9a\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-13\" >\u696d\u52d9\u59d4\u8a17\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u6d3b\u7528<\/h3>\n<p>\u4eba\u624b\u3084\u5c02\u9580\u77e5\u8b58\u304c\u4e0d\u8db3\u3059\u308b\u5834\u5408\u306f\u3001\u5916\u90e8\u59d4\u8a17\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n<p>\u4e8b\u52d9\u5c40\u904b\u55b6\u3084\u7d4c\u7406\u51e6\u7406\u306a\u3069\u306e\u5b9a\u578b\u696d\u52d9\u3092\u5916\u6ce8\u3059\u308b\u3053\u3068\u3067\u3001\u793e\u5185\u30ea\u30bd\u30fc\u30b9\u3092\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3055\u305b\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u610f\u8b58\u3057\u3001\u76ee\u7684\u306b\u5408\u81f4\u3057\u305f\u7bc4\u56f2\u3067\u59d4\u8a17\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-14\" >RPA\u3084IT\u30c4\u30fc\u30eb\u306e\u5c0e\u5165<\/h3>\n<p>\u5b9a\u578b\u4f5c\u696d\u306e\u81ea\u52d5\u5316\u306b\u306f\u3001RPA\u3084\u5c02\u7528IT\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n<p>\u8acb\u6c42\u66f8\u51e6\u7406\u3084\u52e4\u6020\u96c6\u8a08\u306a\u3069\u3001\u4eba\u306e\u624b\u3092\u4ecb\u3055\u305a\u3068\u3082\u6b63\u78ba\u306b\u51e6\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5c0e\u5165\u524d\u306b\u306f\u73fe\u884c\u696d\u52d9\u3092\u5206\u6790\u3057\u3001\u81ea\u52d5\u5316\u306b\u9069\u3057\u305f\u30d7\u30ed\u30bb\u30b9\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-15\" >\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6d3b\u7528<\/h3>\n<p>\u52e4\u6020\u7ba1\u7406\u3084\u7d66\u4e0e\u8a08\u7b97\u3068\u3044\u3063\u305f\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u4e3b\u8981\u696d\u52d9\u306f\u3001\u30af\u30e9\u30a6\u30c9\u5316\u306b\u3088\u3063\u3066\u52b9\u7387\u7684\u306b\u904b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u74b0\u5883\u304c\u3042\u308c\u3070\u3069\u3053\u304b\u3089\u3067\u3082\u30a2\u30af\u30bb\u30b9\u3067\u304d\u3001\u696d\u52d9\u306e\u5c5e\u4eba\u5316\u9632\u6b62\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3084\u64cd\u4f5c\u6027\u3082\u8a55\u4fa1\u3057\u306a\u304c\u3089\u3001\u6700\u9069\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-16\" 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\/>\n\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<div style=\"margin: 50px auto; text-align: center;\"><a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n<img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n<\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%83%90%e3%83%83%e3%82%af%e3%82%aa%e3%83%95%e3%82%a3%e3%82%b9\/\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u4f01\u696d\u304c\u53ce\u76ca\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u306f\u3001\u55b6\u696d\u54e1\u304c\u65b0\u898f\u30fb\u65e2\u5b58\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u6848\u3057\u3001\u8cfc\u5165\u30fb\u5c0e\u5165\u3092\u3057\u3066\u3082\u3089\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u55b6\u696d\u54e1\u306b\u306f\u55b6\u696d\u6d3b\u52d5\u306b\u96c6\u4e2d\u3059\u308b\u74b0\u5883\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u304c\u3001\u793e\u5185\u3067\u306f\u3055\u307e\u3056\u307e\u306a\u4e8b\u52d9\u4f5c\u696d\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/back-office\/backoffice-efficiency\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5383,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6],"tags":[53,12,13],"class_list":["post-5382","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-back-office","tag-53","tag-business-agency","tag-13"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5382"}],"version-history":[{"count":5,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5382\/revisions"}],"predecessor-version":[{"id":6875,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5382\/revisions\/6875"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5383"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5382"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5382"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}