{"id":5355,"date":"2024-04-02T12:01:07","date_gmt":"2024-04-02T03:01:07","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5355"},"modified":"2025-11-18T11:45:01","modified_gmt":"2025-11-18T02:45:01","slug":"insidesales-teleappointment","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/insidesales-teleappointment\/","title":{"rendered":"\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3068\u30c6\u30ec\u30a2\u30dd\u306e\u9055\u3044\uff5c\u52b9\u7387\u7684\u306b\u6210\u679c\u3092\u4e0a\u3052\u308b\u30dd\u30a4\u30f3\u30c8"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00028_1.jpg\" alt=\"\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3068\u30c6\u30ec\u30a2\u30dd\u306e\u9055\u3044\uff5c\u52b9\u7387\u7684\u306b\u6210\u679c\u3092\u4e0a\u3052\u308b\u30dd\u30a4\u30f3\u30c8\" width=\"728\" \/><\/p>\n<p>\u4f01\u696d\u304c\u53ce\u76ca\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u306f\u3001\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u3060\u3051\u3067\u306f\u306a\u304f\u65e2\u5b58\u9867\u5ba2\u306e\u58f2\u4e0a\u3092\u4f38\u3070\u3059\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u65e2\u5b58\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u306f\u5358\u4fa1\u3092\u4e0a\u3052\u308b\u300c\u30a2\u30c3\u30d7\u30bb\u30eb\u300d\u3084\u3001\u5225\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3057\u3066\u3082\u3089\u3046\u300c\u30af\u30ed\u30b9\u30bb\u30eb\u300d\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u65b9\u6cd5\u306f\u8a2a\u554f\u306e\u307b\u304b\u306b\u3001\u96fb\u8a71\u3084\u30e1\u30fc\u30eb\u3001DM\u3092\u6d3b\u7528\u3057\u305f\u300c\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u300d\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3068\u30c6\u30ec\u30a2\u30dd\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u3001\u52b9\u7387\u7684\u306b\u6210\u679c\u3092\u4e0a\u3052\u308b\u30dd\u30a4\u30f3\u30c8\u3068\u3042\u308f\u305b\u3066\u3054\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" 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id=\"rtoc-2\" >\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3068\u30c6\u30ec\u30a2\u30dd\u306e\u9055\u3044<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5357\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00028_2.jpg\" alt=\"\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3068\u30c6\u30ec\u30a2\u30dd\u306e\u9055\u3044\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00028_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00028_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00028_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3068\u30c6\u30ec\u30a2\u30dd\u306f\u6df7\u540c\u3057\u304c\u3061\u306a\u8a00\u8449\u3067\u3059\u304c\u3001\u5177\u4f53\u7684\u306b\u306f\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u306e\u306a\u304b\u306b\u30c6\u30ec\u30a2\u30dd\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4e0b\u8a18\u3001\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3068\u30c6\u30ec\u30a2\u30dd\u306e\u9055\u3044\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-3\" >\u76ee\u7684<\/h3>\n<p><strong>\u30c6\u30ec\u30a2\u30dd\u306f\u300c\u30c6\u30ec\u30d5\u30a9\u30f3\u30a2\u30dd\u30a4\u30f3\u30c8\u300d\u306e\u7565\u3067\u3042\u308b\u3053\u3068\u304b\u3089\u3001\u30a2\u30dd\u30a4\u30f3\u30c8\u3092\u7372\u5f97\u3059\u308b\u3053\u3068\u304c\u76ee\u7684\u3067\u3059\u3002<\/strong><\/p>\n<p>\u4e00\u65b9\u3001\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u306f\u30c6\u30ec\u30a2\u30dd\u3092\u542b\u3081\u305f\u55b6\u696d\u624b\u6bb5\u3092\u4f7f\u3044\u3001\u898b\u8fbc\u307f\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u3084\u30a2\u30dd\u30a4\u30f3\u30c8\u306a\u3069\u304c\u76ee\u7684\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u306b\u3064\u3044\u3066\u306f\u8fd1\u5e74DX\u5316\u3084RPA\u306a\u3069\u306b\u3088\u308a\u81ea\u52d5\u5316\u304c\u9032\u884c\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u30c6\u30ec\u30a2\u30dd\u306f\u55b6\u696d\u54e1\u304c\u76f4\u63a5\u67b6\u96fb\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-4\" 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-kpi\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bKPI\u3068\u306f\uff1f\u91cd\u8981\u6027\u3084\u7a2e\u985e\u30fb\u7b97\u51fa\u65b9\u6cd5\u3092\u7d39\u4ecb<\/a><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-5\" >\u6642\u9593\u8ef8\u30fb\u671f\u9593<\/h3>\n<p><strong>KPI<\/strong><strong>\u304c\u7570\u306a\u308b\u305f\u3081\u3001\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u6642\u9593\u8ef8\u3084\u671f\u9593\u3082\u7570\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u30c6\u30ec\u30a2\u30dd\u306e\u5834\u5408\u306f\u5f53\u65e5\u7372\u5f97\u3057\u305f\u4ef6\u6570\u3092\u76ee\u6a19\u3068\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u306eKPI\u306b\u306f\u95a2\u4fc2\u69cb\u7bc9\u306a\u3069\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u3042\u308a\u3001\u305d\u306e\u305f\u3081\u306b\u306f\u591a\u304f\u306e\u6642\u9593\u3092\u8981\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-6\" >\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3092\u52b9\u7387\u7684\u306b\u904b\u7528\u3059\u308b\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p>\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3092\u52b9\u7387\u7684\u306b\u904b\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4e0b\u8a18\u3092\u63a1\u7528\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<ul>\n<li><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b<\/strong><\/li>\n<li><strong>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30fb\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3092\u6d3b\u7528\u3059\u308b<\/strong><\/li>\n<li><strong>\u30ca\u30fc\u30c1\u30e3\u30ea\u30f3\u30b0\u3092\u610f\u8b58\u3059\u308b<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u6709\u52b9\u306a\u624b\u6bb5\u3068\u3057\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u3088\u3046\u306b\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u306b\u7279\u5316\u3057\u305f\u90e8\u7f72\u3092\u8a2d\u7f6e\u3059\u308b\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u306b\u306f\u3053\u3061\u3089\u304b\u3089\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u304b\u3051\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u307b\u304b\u3001\u9867\u5ba2\u304b\u3089\u9023\u7d61\u3092\u53d7\u3051\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u3067\u7372\u5f97\u3057\u305f\u304a\u5ba2\u69d8\u306f\u307e\u3060\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5c0e\u5165\u3092\u60a9\u307e\u308c\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u305f\u3081\u3001\u30ca\u30fc\u30c1\u30e3\u30ea\u30f3\u30b0\uff08\u80b2\u6210\uff09\u3092\u884c\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u7d0d\u5f97\u30fb\u4fe1\u983c\u3092\u5f97\u308b\u3053\u3068\u3067\u81ea\u793e\u306e\u30d5\u30a1\u30f3\u306b\u306a\u3063\u3066\u3082\u3089\u3044\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5c0e\u5165\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-7\" >\u30c6\u30ec\u30a2\u30dd\u3092\u6210\u529f\u3078\u5c0e\u304f\u30b3\u30c4<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5358\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00028_3.jpg\" alt=\"\u30c6\u30ec\u30a2\u30dd\u3092\u6210\u529f\u3078\u5c0e\u304f\u30b3\u30c4\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00028_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00028_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00028_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u4f01\u696d\u304c\u53ce\u76ca\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u306f\u3001\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u3060\u3051\u3067\u306f\u306a\u304f\u65e2\u5b58\u9867\u5ba2\u306e\u58f2\u4e0a\u3092\u4f38\u3070\u3059\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002 \u65e2\u5b58\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u306f\u5358\u4fa1\u3092\u4e0a\u3052\u308b\u300c\u30a2\u30c3\u30d7\u30bb\u30eb\u300d\u3084\u3001\u5225\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3057\u3066\u3082\u3089\u3046\u300c\u30af\u30ed\u30b9\u30bb\u30eb\u300d\u306a\u3069\u304c\u3042\u308a\u307e\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/insidesales-teleappointment\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5356,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[15,11],"class_list":["post-5355","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","tag-15","tag-call-center"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5355"}],"version-history":[{"count":2,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5355\/revisions"}],"predecessor-version":[{"id":6940,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5355\/revisions\/6940"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5356"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5355"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5355"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}