{"id":5322,"date":"2024-03-27T14:54:03","date_gmt":"2024-03-27T05:54:03","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5322"},"modified":"2025-02-25T17:06:56","modified_gmt":"2025-02-25T08:06:56","slug":"callcenter-escalation","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-escalation\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u306f\uff1f\u554f\u984c\u70b9\u3068\u524a\u6e1b\u65b9\u6cd5\u3082\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00022_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u306f\uff1f\u554f\u984c\u70b9\u3068\u524a\u6e1b\u65b9\u6cd5\u3082\u89e3\u8aac\" width=\"728\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u65e5\u3005\u5546\u54c1\u306e\u4f7f\u3044\u65b9\u3084\u30af\u30ec\u30fc\u30e0\u3068\u3044\u3063\u305f\u3001\u3055\u307e\u3056\u307e\u306a\u304a\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u591a\u304f\u306e\u5834\u5408\u3001\u96fb\u8a71\u3092\u53d7\u3051\u53d6\u3063\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u305b\u308b\u3088\u3046\u306b\u6700\u9069\u306a\u8fd4\u7b54\u3092\u884c\u3044\u3001\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u306a\u304b\u306b\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3072\u3068\u308a\u3067\u306f\u89e3\u6c7a\u3067\u304d\u306a\u3044\u30b1\u30fc\u30b9\u304c\u3042\u308a\u3001\u305d\u306e\u3088\u3046\u306a\u5834\u5408\u306f\u5148\u8f29\u3084\u5148\u4efb\u8005\u306b\u5f15\u304d\u7d99\u304e\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u5f15\u304d\u7d99\u304e\u884c\u70ba\u3092\u300c\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u300d\u3068\u547c\u3073\u3001\u3088\u308a\u6700\u9069\u306a\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u3068\u304d\u306b\u884c\u308f\u308c\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u3001\u554f\u984c\u70b9\u3068\u524a\u6e1b\u65b9\u6cd5\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<br 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id=\"rtoc-2\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u767a\u751f\u3059\u308b\u8981\u56e0\u3068\u306f\uff1f<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5324\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00022_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u767a\u751f\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00022_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00022_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00022_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u4e0b\u8a18\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u767a\u751f\u3059\u308b\u7406\u7531\u306e\u4e00\u4f8b\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u77e5\u8b58\u30fb\u7d4c\u9a13\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b<\/strong><\/li>\n<li><strong>\u96fb\u8a71\u5bfe\u5fdc\u304c\u4e0d\u9069\u5207\u3060\u3063\u305f<\/strong><\/li>\n<li><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5358\u4f53\u306b\u6a29\u9650\u304c\u306a\u3044\u3088\u3046\u306a\u554f\u3044\u5408\u308f\u305b\u30fb\u4ea4\u6e09<\/strong><\/li>\n<li><strong>\u500b\u4eba\u3067\u306f\u53ce\u62fe\u304c\u3064\u304b\u306a\u3044\u30ec\u30d9\u30eb\u306e\u30af\u30ec\u30fc\u30e0 \u306a\u3069<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u4e0a\u8a18\u3088\u308a\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u767a\u751f\u3059\u308b\u8981\u56e0\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80fd\u529b\u3084\u6a29\u9650\u304c\u5f71\u97ff\u3057\u3066\u3044\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u304a\u5ba2\u69d8\u306e\u306a\u304b\u306b\u306f\u300c\u8cac\u4efb\u8005\u3092\u51fa\u3057\u3066\u307b\u3057\u3044\u300d\u3068\u3044\u3063\u305f\u3088\u3046\u306b\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u907f\u3051\u3089\u308c\u306a\u3044\u3053\u3068\u304c\u3042\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u52dd\u624b\u306a\u89e3\u6c7a\u3092\u3057\u3066\u3057\u307e\u3046\u3068\u3001\u3088\u308a\u5927\u304d\u306a\u30af\u30ec\u30fc\u30e0\u3068\u306a\u308b\u305f\u3081\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u306a\u3068\u304d\u306f\u5148\u8f29\u3084\u5c02\u9580\u5bb6\u306b\u76f8\u8ac7\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-3\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u767a\u751f\u6642\u306b\u8d77\u3053\u308b\u554f\u984c<\/h2>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u767a\u751f\u6642\u306b\u8d77\u3053\u308b\u554f\u984c\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-4\" 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id=\"rtoc-5\" 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id=\"rtoc-6\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u3092\u6e1b\u3089\u3059\u52b9\u7387\u7684\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u65b9\u6cd5<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5325\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00022_3.jpg\" alt=\"\u696d\u52d9\u8ca0\u62c5\u3092\u6e1b\u3089\u3059\u52b9\u7387\u7684\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00022_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00022_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00022_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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id=\"rtoc-7\" 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class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e7%94%a8%e8%aa%9e%e9%9b%86\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7528\u8a9e\u96c6<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u65e5\u3005\u5546\u54c1\u306e\u4f7f\u3044\u65b9\u3084\u30af\u30ec\u30fc\u30e0\u3068\u3044\u3063\u305f\u3001\u3055\u307e\u3056\u307e\u306a\u304a\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u3066\u3044\u307e\u3059\u3002 \u591a\u304f\u306e\u5834\u5408\u3001\u96fb\u8a71\u3092\u53d7\u3051\u53d6\u3063\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u305b\u308b\u3088\u3046\u306b\u6700\u9069\u306a\u8fd4\u7b54\u3092\u884c\u3044\u3001\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-escalation\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5323,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[14,11,18],"class_list":["post-5322","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","tag-14","tag-call-center","tag-18"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5322"}],"version-history":[{"count":1,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5322\/revisions"}],"predecessor-version":[{"id":5975,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5322\/revisions\/5975"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5323"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5322"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5322"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}