{"id":5311,"date":"2024-03-27T14:37:03","date_gmt":"2024-03-27T05:37:03","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5311"},"modified":"2025-11-18T11:41:40","modified_gmt":"2025-11-18T02:41:40","slug":"callcenter-callrecording","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-callrecording\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u901a\u8a71\u9332\u97f3\u3059\u308b\u7406\u7531\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00020_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u901a\u8a71\u9332\u97f3\u3059\u308b\u7406\u7531\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\" width=\"728\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u65e5\u3005\u591a\u304f\u306e\u304a\u5ba2\u69d8\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u304c\u3042\u308a\u3001\u6240\u5c5e\u3057\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306f\u9069\u5207\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u3042\u3068\u306b\u306a\u3063\u3066\u300c\u8a00\u3063\u305f\u300d\u300c\u8a00\u3063\u3066\u3044\u306a\u3044\u300d\u3068\u3044\u3063\u305f\u30c8\u30e9\u30d6\u30eb\u306b\u767a\u5c55\u3059\u308b\u3053\u3068\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u4e0a\u8a18\u306e\u3088\u3046\u306a\u30c8\u30e9\u30d6\u30eb\u3092\u907f\u3051\u308b\u305f\u3081\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u3063\u3066\u306f\u901a\u8a71\u3092\u9332\u97f3\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u901a\u8a71\u9332\u97f3\u3059\u308b\u7406\u7531\u306b\u3064\u3044\u3066\u3001\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u901a\u8a71\u3092\u9332\u97f3\u3059\u308b\u7406\u7531\u3068\u306f\uff1f<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5313\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00020_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u901a\u8a71\u9332\u97f3\u3059\u308b\u7406\u7531\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00020_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00020_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00020_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u4e0b\u8a18\u306e\u7406\u7531\u306b\u3088\u308a\u901a\u8a71\u3092\u9332\u97f3\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" >\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u306a\u3069\u306e\u6559\u80b2<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u6240\u5c5e\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u96fb\u8a71\u8d8a\u3057\u3067\u5bfe\u4eba\u5bfe\u5fdc\u3092\u884c\u3046\u305f\u3081\u3001\u500b\u4eba\u9593\u3067\u30b9\u30ad\u30eb\u306e\u5dee\u304c\u5b58\u5728\u3057\u307e\u3059\u3002<\/p>\n<p>\u65e9\u53e3\u3067\u805e\u304d\u53d6\u308a\u306b\u304f\u3044\u3001\u58f0\u304c\u5c0f\u3055\u3044\u3068\u3044\u3063\u305f\u3053\u3068\u306f\u3001\u81ea\u5206\u3067\u306f\u7406\u89e3\u3057\u3066\u3044\u306a\u304f\u3066\u3082\u7b2c\u4e09\u8005\u304b\u3089\u306f\u826f\u304f\u306a\u3044\u3068\u601d\u308f\u308c\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p><strong>\u81ea\u5206\u304c\u8a71\u3057\u305f\u5185\u5bb9\u3092\u9332\u97f3\u3057\u3001\u805e\u304d\u306a\u304a\u3059\u3053\u3068\u306b\u3088\u3063\u3066\u7b2c\u4e09\u8005\u76ee\u7dda\u3067\u78ba\u8a8d\u3067\u304d\u308b\u3053\u3068\u304b\u3089\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p><span data-sheets-root=\"1\">\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-wayofspeaking\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u8a71\u3057\u65b9\u306e\u30b3\u30c48\u3064\uff01\u4e0a\u624b\u3044\u4eba\u306e\u7279\u5fb4\u3082\u89e3\u8aac<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-3\" 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id=\"rtoc-4\" 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id=\"rtoc-5\" >\u30af\u30ec\u30fc\u30e0\u5bfe\u7b56<\/h3>\n<p>\u901a\u8a71\u8a18\u9332\u3092\u9332\u97f3\u3059\u308b\u3053\u3068\u3067\u3001\u60aa\u8cea\u306a\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30af\u30ec\u30fc\u30e0\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u9332\u97f3\u304c\u3055\u308c\u3066\u3044\u306a\u304b\u3063\u305f\u5834\u5408\u3001\u88ab\u5bb3\u306b\u906d\u3063\u3066\u3082\u8a3c\u62e0\u304c\u306a\u3044\u3053\u3068\u304b\u3089\u3001\u8b66\u5bdf\u306f\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u306a\u3044\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001<strong>\u9332\u97f3\u30c7\u30fc\u30bf\u306f\u60aa\u8cea\u306a\u30af\u30ec\u30fc\u30e0\u3092\u53d7\u3051\u305f\u3068\u304d\u306b\u3001\u6709\u52b9\u306a\u8a3c\u62e0\u3068\u3057\u3066\u63d0\u51fa\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-6\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u901a\u8a71\u9332\u97f3\u306b\u304a\u3051\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u306f\uff1f<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5314\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00020_3.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u901a\u8a71\u9332\u97f3\u306b\u304a\u3051\u308b\u30e1\u30ea\u30c3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00020_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00020_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00020_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u901a\u8a71\u9332\u97f3\u306b\u304a\u3051\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-7\" 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id=\"rtoc-8\" 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id=\"rtoc-9\" 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class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u65e5\u3005\u591a\u304f\u306e\u304a\u5ba2\u69d8\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u304c\u3042\u308a\u3001\u6240\u5c5e\u3057\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306f\u9069\u5207\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u3042\u3068\u306b\u306a\u3063\u3066\u300c\u8a00\u3063\u305f\u300d\u300c\u8a00\u3063\u3066\u3044\u306a\u3044\u300d\u3068\u3044\u3063\u305f\u30c8\u30e9\u30d6\u30eb\u306b\u767a\u5c55\u3059\u308b\u3053\u3068\u306f\u5c11\u306a\u304f\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-callrecording\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5312,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[14,11],"class_list":["post-5311","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","tag-14","tag-call-center"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5311"}],"version-history":[{"count":3,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5311\/revisions"}],"predecessor-version":[{"id":6937,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5311\/revisions\/6937"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5312"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5311"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5311"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}