{"id":5218,"date":"2024-01-20T16:58:43","date_gmt":"2024-01-20T07:58:43","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5218"},"modified":"2025-06-18T13:17:12","modified_gmt":"2025-06-18T04:17:12","slug":"callcenter-responserate","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-responserate\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u3068\u306f\uff1f\u76ee\u5b89\u3084\u5fdc\u7b54\u7387\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00018_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u3068\u306f\uff1f\u5fdc\u7b54\u7387\u306e\u76ee\u5b89\u3068\u6570\u5024\u306e\u4f4e\u4e0b\u539f\u56e0\u3082\u89e3\u8aac\uff01\" width=\"728\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u67b6\u96fb\u6570\u3084\u67b6\u96fb\u6642\u9593\u3001\u6210\u7d04\u6570\u3068\u3044\u3063\u305f\u3055\u307e\u3056\u307e\u306a\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3057\u3001\u6539\u5584\u306b\u81e8\u3093\u3067\u3044\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306f\u696d\u52d9\u6539\u5584\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u4f01\u696d\u306b\u3088\u3063\u3066\u306f\u6210\u679c\u5831\u916c\u3092\u4e0e\u3048\u3066\u3044\u308b\u3068\u3053\u308d\u304c\u3042\u308b\u305f\u3081\u3001\u3055\u307e\u3056\u307e\u306a\u7528\u9014\u3067\u4f7f\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3067\u91cd\u8981\u8996\u3057\u3066\u3044\u308b\u6570\u5024\u306e\u3072\u3068\u3064\u306b\u3001\u300c\u5fdc\u7b54\u7387\u300d\u3068\u547c\u3070\u308c\u308b\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u306b\u3064\u3044\u3066\u3001\u5fdc\u7b54\u7387\u306e\u76ee\u5b89\u3068\u6570\u5024\u306e\u4f4e\u4e0b\u539f\u56e0\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" 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id=\"rtoc-2\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5fdc\u7b54\u7387\u306e\u76ee\u5b89\u3068\u8a08\u7b97\u65b9\u6cd5<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5220\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00018_2.jpg\" alt=\"\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00018_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00018_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00018_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u4e00\u822c\u7684\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5fdc\u7b54\u7387\u306e\u76ee\u5b89\u306f90%\u7a0b\u5ea6\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5148\u8ff0\u3057\u305f\u6570\u5f0f\u306b\u5f53\u3066\u306f\u3081\u308b\u3068\u3001\u67b6\u96fb\u6570100\u306b\u5bfe\u3057\u3066\u5fdc\u7b54\u3057\u305f\u6570\u304c90\u4ef6\u3067\u3042\u308b\u3053\u3068\u304c\u8a00\u3048\u307e\u3059\u3002<\/p>\n<p><strong>\u5fdc\u7b54\u7387\u304c\u4f4e\u3044\u3068\u65b0\u898f\u53d7\u6ce8\u3092\u9003\u3057\u305f\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4e0b\u304c\u3063\u305f\u308a\u3068\u3044\u3063\u305f\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u4e00\u65b9\u3001\u5fdc\u7b54\u7387\u304c\u9577\u671f\u9593\u306b\u308f\u305f\u3063\u3066100%\u306e\u72b6\u614b\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30bf\u30c3\u30d5\u304c\u904e\u591a\u3068\u306a\u3063\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u5fdc\u7b54\u7387\u306f\u4eba\u4ef6\u8cbb\u3068\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u52a0\u5473\u3057\u305f\u3001\u6700\u9069\u306a\u5024\u3092\u8a2d\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-3\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u304c\u4f4e\u4e0b\u3059\u308b\u539f\u56e0\u3068\u306f\uff1f<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4e0b\u8a18\u306e3\u3064\u3092\u898b\u76f4\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-4\" 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>\u5fdc\u5bfe\u6642\u9593\u306e\u8d85\u904e<\/h3>\n<p><strong>\u73fe\u4ee3\u3067\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3001\u3055\u307e\u3056\u307e\u306a\u30b7\u30b9\u30c6\u30e0\u3084\u30c4\u30fc\u30eb\u304c\u591a\u304f\u306e\u4f01\u696d\u304b\u3089\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n<p>\u305f\u3068\u3048\u3070\u3001Web\u30b5\u30a4\u30c8\u4e0a\u306b\u8868\u793a\u3055\u308c\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u3001\u81ea\u52d5\u96fb\u8a71\u6848\u5185\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u3067\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u696d\u52d9\u306f\u30b9\u30bf\u30c3\u30d5\u304c\u76f4\u63a5\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u7dad\u6301\u30fb\u6539\u5584\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-7\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5221\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00018_3.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u3092\u6539\u5584\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00018_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00018_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00018_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u304c\u4f4e\u4e0b\u3059\u308b\u539f\u56e0\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-8\" 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class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc\/\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u67b6\u96fb\u6570\u3084\u67b6\u96fb\u6642\u9593\u3001\u6210\u7d04\u6570\u3068\u3044\u3063\u305f\u3055\u307e\u3056\u307e\u306a\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3057\u3001\u6539\u5584\u306b\u81e8\u3093\u3067\u3044\u308b\u3082\u306e\u3067\u3059\u3002 \u3053\u308c\u3089\u306f\u696d\u52d9\u6539\u5584\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u4f01\u696d\u306b\u3088\u3063\u3066\u306f\u6210\u679c\u5831\u916c\u3092\u4e0e\u3048\u3066\u3044\u308b\u3068\u3053\u308d\u304c\u3042\u308b\u305f\u3081\u3001\u3055\u307e\u3056\u307e\u306a\u7528\u9014\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-responserate\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5219,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[26,11,28,13],"class_list":["post-5218","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","tag-26","tag-call-center","tag-28","tag-13"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5218"}],"version-history":[{"count":2,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5218\/revisions"}],"predecessor-version":[{"id":6701,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5218\/revisions\/6701"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5219"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5218"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5218"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}