{"id":5179,"date":"2024-01-20T14:55:32","date_gmt":"2024-01-20T05:55:32","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5179"},"modified":"2025-06-18T14:48:24","modified_gmt":"2025-06-18T05:48:24","slug":"callcenterp-purposeofintroduction","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenterp-purposeofintroduction\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u57fa\u672c\uff5c\u7a2e\u985e\u3084\u5c0e\u5165\u76ee\u7684\u30fb\u52b9\u679c\u3092\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00006_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u57fa\u672c\u3092\u304a\u3055\u3089\u3044\uff5c\u5f62\u614b\u3054\u3068\u306e\u5c0e\u5165\u76ee\u7684\u3068\u306f\uff1f\" width=\"728\" \/><br \/>\n\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u306f\u3001\u591a\u304f\u306e\u304a\u5ba2\u69d8\u304b\u3089\u304a\u96fb\u8a71\u3092\u3044\u305f\u3060\u304f\u3082\u306e\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65e5\u306b\u6570\u56de\u3067\u3042\u308c\u3070\u5728\u7c4d\u3057\u3066\u3044\u308b\u793e\u54e1\u3067\u3082\u5bfe\u5fdc\u306f\u53ef\u80fd\u3067\u3059\u304c\u3001\u591a\u304f\u306e\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304d\u305f\u969b\u306b\u306f\u5bfe\u5fdc\u304c\u3067\u304d\u306a\u3044\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u306e\u3088\u3046\u306a\u5834\u5408\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u57fa\u672c\u3084\u3001\u5f62\u614b\u3054\u3068\u306e\u5c0e\u5165\u76ee\u7684\u306a\u3069\u306b\u3064\u3044\u3066\u3054\u8aac\u660e\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a2e\u985e<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5181\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00006_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u76ee\u7684\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00006_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00006_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00006_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u300c\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u300d\u3068\u300c\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b\u300d\u306e2\u3064\u306b\u5927\u5225\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" >\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/h3>\n<p><strong>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30bf\u30c3\u30d5\u304c\u304a\u5ba2\u69d8\u306b\u5bfe\u3057\u3066\u96fb\u8a71\u3092\u304b\u3051\u308b\u5f62\u614b\u3067\u3059\u3002<\/strong><\/p>\n<p>\u4e00\u822c\u7684\u306b\u306f\u300c\u30c6\u30ec\u30a2\u30dd\u300d\u3068\u547c\u3070\u308c\u308b\u81ea\u793e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u304a\u5ba2\u69d8\u306b\u8cfc\u5165\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u76ee\u7684\u3067\u3059\u3002<\/p>\n<p><span data-sheets-root=\"1\">\u95a2\u9023\u8a18\u4e8b\uff1a<a class=\"in-cell-link\" href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/tips-outbound-call-center\/\" target=\"_blank\" rel=\"noopener\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u3067\u6210\u529f\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-3\" >\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/h3>\n<p><strong>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u5f62\u5f0f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3059\u3002<\/strong><\/p>\n<p>\u5546\u54c1\u3092\u8cfc\u5165\u3057\u305f\u3044\u65b9\u3084\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u4e0d\u6e80\u304c\u3042\u308b\u65b9\u304b\u3089\u306e\u9023\u7d61\u3092\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u4e01\u5be7\u306b\u5bfe\u5fdc\u3057\u3001\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u307e\u3059\u3002<\/p>\n<p><span data-sheets-root=\"1\">\u95a2\u9023\u8a18\u4e8b\uff1a<a class=\"in-cell-link\" href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/defference_in_out\/\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u304a\u3051\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u9055\u3044\u3068\u306f\uff1f<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-4\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u76ee\u7684\u30fb\u52b9\u679c<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5182\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00006_3.jpg\" alt=\"\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00006_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00006_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00006_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u30fb\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b\u306e\u5c0e\u5165\u76ee\u7684\u3084\u52b9\u679c\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-5\" >\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/h3>\n<p>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306a\u5c0e\u5165\u76ee\u7684\u3084\u52b9\u679c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>\u5c0e\u5165\u76ee\u7684<\/h4>\n<p><strong>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u76ee\u7684\u306f\u3001\u58f2\u308a\u4e0a\u3052\u306e\u62e1\u5927\u3067\u3059\u3002<\/strong><\/p>\n<p>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u7d39\u4ecb\u306f\u8ca9\u4fc3\u6d3b\u52d5\u306e\u4e00\u74b0\u3067\u3001\u898b\u8fbc\u307f\u5ba2\u3092\u898b\u3064\u3051\u305f\u308a\u3001\u8cfc\u5165\u3092\u5e0c\u671b\u3057\u3066\u3044\u308b\u304a\u5ba2\u69d8\u3068\u5546\u8ac7\u3092\u884c\u3063\u305f\u308a\u3057\u307e\u3059\u3002<\/p>\n<p>\u898b\u8fbc\u307f\u5ba2\u3092\u767a\u6398\u3057\u305f\u6bb5\u968e\u3067\u3001\u30bb\u30fc\u30eb\u30b9\u90e8\u9580\u306b\u5f15\u304d\u7d99\u3050\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>\u5c0e\u5165\u306e\u52b9\u679c<\/h4>\n<p><strong>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u30bb\u30fc\u30eb\u30b9\u90e8\u9580\u3068\u306e\u60c5\u5831\u5171\u6709\u304c\u884c\u3044\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u307e\u305f\u3001\u30c6\u30ec\u30a2\u30dd\u306e\u8a2d\u5099\u3092\u5145\u5b9f\u3055\u305b\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u3053\u3068\u3067\u3001\u52b9\u7387\u826f\u304f\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306b\u96fb\u8a71\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u52b9\u7387\u826f\u304f\u67b6\u96fb\u3059\u308b\u305f\u3081\u306e\u6a5f\u80fd\u306b\u306f\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>\u30d7\u30ec\u30d3\u30e5\u30fc\u30c0\u30a4\u30e4\u30ea\u30f3\u30b0\u6a5f\u80fd<\/strong><\/li>\n<\/ul>\n<p>\u753b\u9762\u4e0a\u3067\u9078\u629e\u3057\u305f\u756a\u53f7\u306b\u81ea\u52d5\u3067\u767a\u4fe1\u3059\u308b\u6a5f\u80fd\u3067\u3001\u96fb\u8a71\u756a\u53f7\u306e\u5165\u529b\u306b\u304b\u304b\u308b\u624b\u9593\u3092\u7701\u7565\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30c0\u30a4\u30e4\u30ea\u30f3\u30b0\u6a5f\u80fd<\/strong><\/li>\n<\/ul>\n<p>\u8907\u6570\u56de\u7dda\u306b\u81ea\u52d5\u3067\u767a\u4fe1\u3057\u3001\u5fdc\u7b54\u304c\u3042\u3063\u305f\u56de\u7dda\u306e\u307f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u63a5\u7d9a\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-6\" 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id=\"rtoc-7\" 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href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc\/\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u306f\u3001\u591a\u304f\u306e\u304a\u5ba2\u69d8\u304b\u3089\u304a\u96fb\u8a71\u3092\u3044\u305f\u3060\u304f\u3082\u306e\u3082\u3042\u308a\u307e\u3059\u3002 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenterp-purposeofintroduction\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5180,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[14,11,28,13],"class_list":["post-5179","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-14","tag-call-center","tag-28","tag-13"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5179","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5179"}],"version-history":[{"count":5,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5179\/revisions"}],"predecessor-version":[{"id":6732,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5179\/revisions\/6732"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5180"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5179"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5179"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}