{"id":5068,"date":"2023-09-09T13:10:22","date_gmt":"2023-09-09T04:10:22","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5068"},"modified":"2025-08-04T10:47:56","modified_gmt":"2025-08-04T01:47:56","slug":"callcenter-company","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-company\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f\u696d\u52d9\u5185\u5bb9\u3084\u8a2d\u7f6e\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f\u8a2d\u7f6e\u3059\u308b\u3079\u304d\uff1f\u4f01\u696d\u306b\u3068\u3063\u3066\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\" width=\"728\" 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href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5070\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u96fb\u8a71\u3092\u7528\u3044\u3066\u304a\u5ba2\u69d8\u306e\u5bfe\u5fdc\u3092\u884c\u3046\u7a93\u53e3\u3092\u6307\u3059\u3082\u306e<\/strong>\u3067\u3001\u65e5\u672c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5354\u4f1a\u3067\u306f\u3001\u9867\u5ba2\u3084\u6d88\u8cbb\u8005\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3084\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u96fb\u8a71\u5fdc\u5bfe\u3092\u884c\u3046\u62e0\u70b9\u30fb\u7a93\u53e3\u306e\u3053\u3068\u3068\u5b9a\u7fa9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5b9a\u7fa9\u5185\u306b\u304a\u3051\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u306f\u304a\u5ba2\u69d8\u304b\u3089\u4f01\u696d\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u6307\u3057\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306f\u4f01\u696d\u304b\u3089\u9867\u5ba2\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u76ee\u7684\u306f\u300c\u58f2\u308a\u4e0a\u3052\u306e\u62e1\u5927\u300d\u3068\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u300d\u3067\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u751f\u3067\u805e\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u81ea\u793e\u5546\u54c1\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u3082\u306e\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u96fb\u8a71\u306b\u5bfe\u3057\u3066\u8aa0\u5b9f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u5546\u54c1\u8cfc\u5165\u306a\u3069\u306e\u53ce\u76ca\u306b\u3064\u306a\u3052\u305f\u308a\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3066\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u4f01\u696d\u306e\u53ce\u76ca\u3068\u5bc6\u63a5\u306b\u95a2\u9023\u3057\u3066\u3044\u308b\u30b5\u30fc\u30d3\u30b9\u3060\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" >\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9055\u3044<\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6807 size-full\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00072_1.jpg\" alt=\"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00072_1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00072_1-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00072_1-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4e3b\u306b\u96fb\u8a71\u3092\u7528\u3044\u3066\u9867\u5ba2\u3068\u4f01\u696d\u3092\u3064\u306a\u3050\u696d\u52d9\u3092\u62c5\u5f53\u3057\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u96fb\u8a71\u306b\u52a0\u3048\u3001E\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001SNS\u306a\u3069\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u7528\u3044\u3066\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001<strong>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u3078\u306e\u5bfe\u5fdc\u529b\u3084\u30c7\u30b8\u30bf\u30eb\u7d71\u5408\u306e\u5fc5\u8981\u6027\u304c\u9ad8\u3044\u70b9\u304c\u7279\u5fb4\u3067\u3059\u3002<\/strong><\/p>\n<p>\u696d\u52d9\u7bc4\u56f2\u304c\u5e83\u304c\u308b\u5206\u3001\u904b\u7528\u4f53\u5236\u306e\u8907\u96d1\u5316\u3084\u30b7\u30b9\u30c6\u30e0\u69cb\u7bc9\u306e\u9ad8\u5ea6\u5316\u3082\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-3\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8a2d\u7f6e\u5f62\u614b<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5071\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_3.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8a2d\u7f6e\u5f62\u614b\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306b\u300c\u62e0\u70b9\u578b\u300d\u3084\u300c\u5728\u5b85\u578b\u300d\u3001\u300c\u62e0\u70b9\u5e38\u99d0\u578b\u300d\u3001\u300c\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u578b\u300d\u306e4\u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-4\" 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id=\"rtoc-5\" 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id=\"rtoc-6\" >\u62e0\u70b9\u5e38\u99d0\u578b<\/h3>\n<p><strong>\u62e0\u70b9\u5e38\u99d0\u578b\u306f\u3001\u5c02\u7528\u306e\u65bd\u8a2d\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u5e38\u99d0\u3055\u305b\u3001\u696d\u52d9\u3092\u96c6\u4e2d\u7ba1\u7406\u3059\u308b\u904b\u7528\u5f62\u614b\u3067\u3059\u3002<\/strong><\/p>\n<p>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3084\u60c5\u5831\u5171\u6709\u306e\u9762\u3067\u512a\u308c\u3066\u304a\u308a\u3001\u54c1\u8cea\u7ba1\u7406\u3082\u3057\u3084\u3059\u3044\u53cd\u9762\u3001\u8a2d\u7f6e\u30b3\u30b9\u30c8\u3084\u4eba\u6750\u306e\u78ba\u4fdd\u304c\u8ab2\u984c\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5b89\u5b9a\u3057\u305f\u904b\u7528\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u6700\u3082\u4e00\u822c\u7684\u304b\u3064\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u5f62\u614b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-7\" 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id=\"rtoc-10\" 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id=\"rtoc-11\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u4f01\u696d\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u52b9\u679c<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5072\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_4.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u30e1\u30ea\u30c3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_4.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_4-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_4-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u81ea\u793e\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-12\" >\u4f01\u696d\u306e\u9854\u30fb\u5165\u308a\u53e3\u306b\u306a\u308b<\/h3>\n<p>\u5148\u8ff0\u306e\u901a\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u4f01\u696d\u3068\u304a\u5ba2\u69d8\u304c\u6700\u521d\u306b\u63a5\u89e6\u3059\u308b\u5165\u308a\u53e3\u90e8\u5206\u306b\u8a72\u5f53\u3057\u307e\u3059\u3002<\/p>\n<p>\u5f93\u6765\u306e\u4f01\u696d\u3067\u306f\u9867\u5ba2\u5bfe\u5fdc\u306f\u55b6\u696d\u3084\u4e8b\u52d9\u54e1\u306a\u3069\u304c\u62c5\u5f53\u3057\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u306e\u767a\u9054\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u6574\u5099\u306a\u3069\u306b\u3088\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u304a\u5ba2\u69d8\u5bfe\u5fdc\u3092\u884c\u3046\u3088\u3046\u306b\u306a\u3063\u3066\u304d\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u69d8\u306b\u3088\u3063\u3066\u306f\u305d\u306e\u4f01\u696d\u306b\u5bfe\u3059\u308b\u30a4\u30e1\u30fc\u30b8\u3084\u5370\u8c61\u304c\u5909\u5316\u3059\u308b\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u91cd\u8981\u306a\u696d\u52d9\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u8fd1\u5e74\u3067\u306f\u591a\u304f\u306e\u4f01\u696d\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u91cd\u8981\u6027\u3092\u898b\u76f4\u3059\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-13\" 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id=\"rtoc-14\" 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id=\"rtoc-15\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u5148\u8ff0\u306e\u901a\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3055\u307e\u3056\u307e\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u3068\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306a\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u751f\u3058\u308b\u70b9\u306e\u7406\u89e3\u3082\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-16\" 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id=\"rtoc-17\" 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id=\"rtoc-18\" 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id=\"rtoc-19\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u6d41\u308c<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6806 size-full\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00072_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u6d41\u308c\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00072_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00072_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00072_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u3059\u308b<\/h3>\n<p><strong>\u76ee\u7684\u3068\u8ab2\u984c\u304c\u6574\u7406\u3055\u308c\u305f\u3089\u3001\u5b9f\u969b\u306e\u8a2d\u8a08\u30fb\u8a08\u753b\u6bb5\u968e\u306b\u9032\u307f\u307e\u3059\u3002<\/strong><\/p>\n<p>\u5bfe\u5fdc\u30c1\u30e3\u30cd\u30eb\u3084\u5fc5\u8981\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u3001\u5fdc\u5bfe\u7bc4\u56f2\u3001\u904b\u7528\u6642\u9593\u3001\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u4f53\u5236\u306a\u3069\u3092\u5177\u4f53\u7684\u306b\u5b9a\u3081\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30b9\u30af\u30ea\u30d7\u30c8\u3084FAQ\u306e\u4f5c\u6210\u3001\u6559\u80b2\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e\u8a2d\u8a08\u3082\u3053\u306e\u6bb5\u968e\u3067\u691c\u8a0e\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-23\" >4.\u00a0 \u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u30fb\u5c0e\u5165\u3059\u308b<\/h3>\n<p>\u6700\u5f8c\u306b\u3001\u696d\u52d9\u5185\u5bb9\u306b\u9069\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u5b9a\u3057\u3001\u5c0e\u5165\u30fb\u69cb\u7bc9\u3092\u9032\u3081\u307e\u3059\u3002<\/p>\n<p>PBX\u3001IVR\u3001CRM\u3001\u901a\u8a71\u9332\u97f3\u30b7\u30b9\u30c6\u30e0\u3001\u5fdc\u5bfe\u7ba1\u7406\u30c4\u30fc\u30eb\u306a\u3069\u304c\u4e00\u822c\u7684\u306b\u5fc5\u8981\u3068\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u5c0e\u5165\u5f8c\u306f\u30c6\u30b9\u30c8\u904b\u7528\u3092\u7d4c\u3066\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u8abf\u6574\u3092\u884c\u3044\u306a\u304c\u3089\u672c\u7a3c\u50cd\u3078\u3068\u79fb\u884c\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-24\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8a2d\u7f6e\u306e\u6ce8\u610f\u70b9<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5073\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_5.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_5.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_5-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00001_5-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u793e\u5185\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u969b\u306b\u306f\u3001\u4e0b\u8a18\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u6ce8\u610f\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-25\" >\u8a2d\u7f6e\u3059\u308b\u969b\u306f\u30ea\u30bd\u30fc\u30b9\u3092\u78ba\u8a8d<\/h3>\n<p><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8a2d\u7f6e\u306b\u306f\u3001\u5c02\u7528\u30b9\u30da\u30fc\u30b9\u3084\u901a\u4fe1\u30a4\u30f3\u30d5\u30e9\u3001\u4eba\u6750\u3001\u4e88\u7b97\u306a\u3069\u3001\u591a\u65b9\u9762\u306b\u308f\u305f\u308b\u793e\u5185\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u3067\u3059\u3002<\/strong><\/p>\n<p>\u3068\u304f\u306b\u4e2d\u9577\u671f\u7684\u306a\u904b\u7528\u3092\u524d\u63d0\u3068\u3059\u308b\u5834\u5408\u306f\u3001\u7d99\u7d9a\u7684\u306a\u4eba\u6750\u78ba\u4fdd\u3068\u8a2d\u5099\u7dad\u6301\u306e\u4f53\u5236\u3092\u6574\u5099\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u7121\u7406\u306a\u4f53\u5236\u3067\u306e\u5c0e\u5165\u306f\u3001\u904b\u7528\u958b\u59cb\u5f8c\u306e\u30c8\u30e9\u30d6\u30eb\u3084\u54c1\u8cea\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-26\" >\u9867\u5ba2\u5bfe\u5fdc\u696d\u52d9\u306e\u8ca0\u8377\u3092\u78ba\u8a8d<\/h3>\n<p>\u96fb\u8a71\u30fb\u30e1\u30fc\u30eb\u30fb\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u3001\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u8ca0\u8377\u304c\u5897\u52a0\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u696d\u52d9\u304c\u8907\u96d1\u5316\u3059\u308b\u3068\u5bfe\u5fdc\u54c1\u8cea\u304c\u4e0d\u5b89\u5b9a\u306b\u306a\u308a\u3084\u3059\u3044\u305f\u3081\u3001FAQ\u306e\u6574\u5099\u3084\u30ca\u30ec\u30c3\u30b8\u5171\u6709\u306e\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/strong><\/p>\n<p>\u307e\u305f\u3001\u9867\u5ba2\u306e\u5c5e\u6027\u3084\u8981\u671b\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3059\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u3001CRM\u306e\u5c0e\u5165\u3082\u691c\u8a0e\u3059\u3079\u304d\u8981\u7d20\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-27\" >\u8a2d\u7f6e\u76ee\u7684\u3092\u78ba\u8a8d<\/h3>\n<p><strong>\u8a2d\u7f6e\u76ee\u7684\u304c\u4e0d\u660e\u78ba\u306a\u307e\u307e\u904b\u7528\u3092\u958b\u59cb\u3059\u308b\u3068\u3001\u6210\u679c\u306e\u6e2c\u5b9a\u3084\u6539\u5584\u304c\u96e3\u3057\u304f\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u305d\u306e\u7d50\u679c\u3001\u30b3\u30b9\u30c8\u3068\u696d\u52d9\u8ca0\u8377\u3070\u304b\u308a\u304c\u5897\u5927\u3057\u3001\u5c0e\u5165\u52b9\u679c\u3092\u5b9f\u611f\u3057\u3065\u3089\u304f\u306a\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u3001KPI\u3084\u5bfe\u5fdc\u7bc4\u56f2\u3092\u793e\u5185\u3067\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u6210\u529f\u3078\u306e\u7b2c\u4e00\u6b69\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-28\" >\u6642\u9593\u3068\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u969b\u3001\u96fb\u8a71\u6a5f\u5668\u3084\u56de\u7dda\u3068\u3044\u3063\u305f\u3001\u3055\u307e\u3056\u307e\u306a\u8a2d\u5099\u3092\u7528\u610f\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u8a2d\u5099\u3092\u8a2d\u7f6e\u3057\u305f\u3042\u3068\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30bf\u30c3\u30d5\u3092\u96c7\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u305f\u3081\u3001\u63a1\u7528\u30b3\u30b9\u30c8\u3082\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u793e\u5185\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u969b\u306b\u306f\u591a\u304f\u306e\u6642\u9593\u3068\u30b3\u30b9\u30c8\u304c\u767a\u751f\u3059\u308b\u305f\u3081\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-29\" >\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u304c\u5fc5\u8981<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8a2d\u7f6e\u5f8c\u306f\u3001\u30b9\u30bf\u30c3\u30d5\u306b\u652f\u6255\u3046\u7d66\u4e0e\u3084\u30aa\u30d5\u30a3\u30b9\u306e\u8cc3\u8cb8\u6599\u3001\u5149\u71b1\u8cbb\u3068\u3044\u3063\u305f\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30bf\u30c3\u30d5\u304c\u9069\u5207\u306b\u304a\u5ba2\u69d8\u306e\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u6559\u80b2\u30b3\u30b9\u30c8\u304c\u767a\u751f\u3059\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u53ce\u76ca\u72b6\u6cc1\u306a\u3069\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u63a1\u7528\u4eba\u6570\u3084\u5fc5\u8981\u6a5f\u5668\u306e\u6570\u306a\u3069\u3092\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u3001\u6642\u9593\u3084\u30b3\u30b9\u30c8\u306e\u6ce8\u610f\u70b9\u3068\u540c\u3058\u3067\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u793e\u5185\u904b\u7528\u306b\u6bd4\u3079\u3066\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-30\" 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class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%83%a1%e3%83%aa%e3%83%83%e3%83%88\/\">\u30e1\u30ea\u30c3\u30c8<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99\/\">\u696d\u52d9<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6\/\">\u9867\u5ba2\u6e80\u8db3\u5ea6<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u304a\u5ba2\u69d8\u304b\u3089\u306e\u3054\u9023\u7d61\u306b\u306f\u3001\u30af\u30ec\u30fc\u30e0\u3084\u5546\u54c1\u306e\u4f7f\u3044\u65b9\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-company\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5069,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[14,26,11,47,39,48],"class_list":["post-5068","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-14","tag-26","tag-call-center","tag-47","tag-39","tag-48"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5068"}],"version-history":[{"count":4,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5068\/revisions"}],"predecessor-version":[{"id":6808,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5068\/revisions\/6808"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5069"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5068"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5068"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}