{"id":5056,"date":"2023-09-02T15:15:08","date_gmt":"2023-09-02T06:15:08","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5056"},"modified":"2025-08-05T09:43:03","modified_gmt":"2025-08-05T00:43:03","slug":"callcenter-complainthandling","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-complainthandling\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u30ac\u30a4\u30c9\uff5c\u6e1b\u3089\u3059\u65b9\u6cd5\u3084NG\u30ef\u30fc\u30c9\u3082\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00017_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u30ac\u30a4\u30c9\uff5c\u30af\u30ec\u30fc\u30e0\u4f8b\u3068\u5bfe\u5fdc\u306e\u30b3\u30c4\u3092\u7d39\u4ecb\" width=\"728\" 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href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" 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id=\"rtoc-7\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30ec\u30fc\u30e0\u306e\u539f\u56e0<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6831\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00076_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30ec\u30fc\u30e0\u306e\u539f\u56e0\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00076_1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00076_1-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00076_1-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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id=\"rtoc-9\" 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id=\"rtoc-10\" >\u30af\u30ec\u30fc\u30de\u30fc<\/h3>\n<p>\u4e00\u90e8\u306e\u30af\u30ec\u30fc\u30e0\u306f\u3001\u904e\u5270\u306a\u8981\u6c42\u3084\u8a00\u3044\u304c\u304b\u308a\u306b\u8fd1\u3044\u5185\u5bb9\u3067\u3042\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u3044\u308f\u3086\u308b\u300c\u30af\u30ec\u30fc\u30de\u30fc\u300d\u3068\u547c\u3070\u308c\u308b\u9867\u5ba2\u306f\u3001\u6b63\u5f53\u306a\u82e6\u60c5\u3067\u306f\u306a\u304f\u3001\u8b1d\u7f6a\u3084\u91d1\u92ad\u7684\u88dc\u511f\u3092\u57f7\u62d7\u306b\u6c42\u3081\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u30b1\u30fc\u30b9\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u51b7\u9759\u306b\u5bfe\u51e6\u3057\u3001\u793e\u5185\u3067\u306e\u9023\u643a\u3084\u5bfe\u5fdc\u30d5\u30ed\u30fc\u306e\u5fb9\u5e95\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u904e\u5270\u306a\u5bfe\u5fdc\u3092\u907f\u3051\u3001\u7d44\u7e54\u7684\u306b\u5bfe\u5fdc\u65b9\u91dd\u3092\u660e\u78ba\u306b\u3057\u3066\u304a\u304f\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-11\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306e\u30b3\u30c4<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5058\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00017_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306e\u30b3\u30c4\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00017_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00017_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00017_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5bc4\u305b\u3089\u308c\u308b\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306e\u30b3\u30c4\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-12\" 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>\u4e8b\u5b9f\u78ba\u8a8d\u3092\u884c\u3044\u3001\u30af\u30ec\u30fc\u30e0\u5185\u5bb9\u3092\u628a\u63e1\u3059\u308b<\/h3>\n<p>\u30af\u30ec\u30fc\u30e0\u3092\u53d7\u3051\u3066\u3001\u305f\u3060\u8b1d\u3063\u3066\u3070\u304b\u308a\u3044\u3066\u3082\u672c\u8cea\u7684\u306a\u89e3\u6c7a\u306b\u306f\u3064\u306a\u304c\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001<strong>\u9867\u5ba2<\/strong><strong>\u306e\u8a71\u3092\u4e00\u901a\u308a\u805e\u3044\u305f\u3042\u3068\u306f\u3001\u30af\u30ec\u30fc\u30e0\u306e\u5185\u5bb9\u3092\u628a\u63e1\u3057\u3001\u4e8b\u5b9f\u78ba\u8a8d\u3092\u884c\u3044\u307e\u3059\u3002<\/strong><\/p>\n<p>\u30af\u30ec\u30fc\u30e0\u306e\u539f\u56e0\u3084\u8cac\u4efb\u306e\u6240\u5728\u304c\u660e\u78ba\u306b\u306a\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u672c\u8cea\u7684\u306a\u89e3\u6c7a\u306b\u81e8\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-14\" >\u9867\u5ba2\u306e\u8981\u6c42\u306b\u7684\u78ba\u306b\u5fdc\u3048\u308b<\/h3>\n<p>\u30af\u30ec\u30fc\u30e0\u3092\u5bc4\u305b\u308b\u9867\u5ba2\u306e\u8981\u6c42\u3092\u7684\u78ba\u306b\u805e\u304f\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3089\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u8fd4\u54c1\u3084\u4ea4\u63db\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u610f\u898b\u3092\u805e\u3044\u3066\u307b\u3057\u3044\u306a\u3069\u9867\u5ba2\u306e\u8981\u6c42\u306f\u3055\u307e\u3056\u307e\u3067\u3059\u3002<\/p>\n<p><strong>\u9867\u5ba2<\/strong><strong>\u306b\u3088\u3063\u3066\u306f\u4ea4\u63db\u3067\u306f\u306a\u304f\u4fee\u7406\u3092\u8981\u6c42\u3059\u308b\u3053\u3068\u304c\u3042\u308b\u305f\u3081\u3001\u7684\u5916\u308c\u306a\u63d0\u6848\u3092\u305b\u305a\u306b\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u6b32\u3057\u3044\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-15\" >\u8aa0\u610f\u3092\u3082\u3063\u3066\u304a\u8a6b\u3073\u3068\u611f\u8b1d\u306e\u6c17\u6301\u3061\u3092\u4f1d\u3048\u308b<\/h3>\n<p>\u9867\u5ba2\u304b\u3089\u306e\u30af\u30ec\u30fc\u30e0\u306f\u3001\u5c11\u306a\u304b\u3089\u305a\u4f01\u696d\u306b\u975e\u304c\u3042\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u304a\u96fb\u8a71\u306e\u6700\u521d\u3068\u6700\u5f8c\u306b\u306f\u5fc5\u305a\u304a\u8a6b\u3073\u306e\u8a00\u8449\u3092\u6dfb\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><strong>\u6700\u5f8c\u306b\u826f\u3044\u6c17\u6301\u3061\u306b\u306a\u3063\u3066\u96fb\u8a71\u3092\u7d42\u3048\u3066\u3082\u3089\u3046\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u5f15\u304d\u7d9a\u304d\u30d5\u30a1\u30f3\u3067\u3044\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-16\" >\u30af\u30ec\u30fc\u30e0\u3092\u6e1b\u3089\u3059\u65b9\u6cd5<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u30af\u30ec\u30fc\u30e0\u306f\u5b8c\u5168\u306b\u9632\u3050\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u304c\u3001\u4e88\u9632\u7684\u306a\u5bfe\u7b56\u306b\u3088\u3063\u3066\u5927\u5e45\u306b\u6e1b\u3089\u3059\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306b\u3066\u3001\u30af\u30ec\u30fc\u30e0\u3092\u6e1b\u3089\u3059\u65b9\u6cd5\u306e\u4e00\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-17\" >\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u6e96\u5099<\/h3>\n<p>\u9867\u5ba2\u5bfe\u5fdc\u306e\u54c1\u8cea\u3092\u4e00\u5b9a\u306b\u4fdd\u3064\u305f\u3081\u306b\u306f\u3001\u9069\u5207\u306a\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u6574\u5099\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p><strong>\u9867\u5ba2\u306e\u611f\u60c5\u306b\u914d\u616e\u3057\u305f\u8a00\u8449\u9063\u3044\u3084\u3001\u5171\u611f\u3092\u793a\u3059\u8868\u73fe\u3092\u76db\u308a\u8fbc\u3080\u3053\u3068\u3067\u3001\u521d\u671f\u306e\u4e0d\u6e80\u3092\u548c\u3089\u3052\u308b\u52b9\u679c\u304c\u671f\u5f85\u3055\u308c\u307e\u3059\u3002<\/strong><\/p>\n<p>\u307e\u305f\u3001\u60f3\u5b9a\u554f\u7b54\u96c6\uff08FAQ\uff09\u306e\u5145\u5b9f\u3082\u3001\u5bfe\u5fdc\u306e\u8ff7\u3044\u3092\u6e1b\u3089\u3057\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5fdc\u5bfe\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-18\" >\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6559\u80b2<\/h3>\n<p>\u30af\u30ec\u30fc\u30e0\u306e\u591a\u304f\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u54c1\u8cea\u306b\u8d77\u56e0\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001<strong>\u5fdc\u5bfe\u30b9\u30ad\u30eb\u3084\u9867\u5ba2\u5fc3\u7406\u306e\u7406\u89e3\u3092\u542b\u3080\u6559\u80b2\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u5c0e\u5165\u304c\u6709\u52b9\u3067\u3059\u3002<\/strong><\/p>\n<p>\u5b9a\u671f\u7684\u306a\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u3088\u3063\u3066\u3001\u5b9f\u8df5\u7684\u306a\u30b9\u30ad\u30eb\u3092\u990a\u3046\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-19\" >\u30af\u30ec\u30fc\u30e0\u306e\u539f\u56e0\u3092\u5206\u6790\u30fb\u6539\u5584<\/h3>\n<p>\u767a\u751f\u3057\u305f\u30af\u30ec\u30fc\u30e0\u306f\u8a18\u9332\u3057\u3001\u539f\u56e0\u3054\u3068\u306b\u5206\u985e\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p><strong>\u50be\u5411\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u5546\u54c1\u8aac\u660e\u3084\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u307e\u305f\u3001\u793e\u5185\u5171\u6709\u3092\u901a\u3058\u3066\u3001\u540c\u69d8\u306e\u30af\u30ec\u30fc\u30e0\u306e\u518d\u767a\u9632\u6b62\u3092\u56f3\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-20\" >\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u304c\u4e0a\u624b\u3044\u4eba\u306e\u7279\u5fb4<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6830 size-full\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00076_2.jpg\" alt=\"\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u304c\u4e0a\u624b\u3044\u4eba\u306e\u7279\u5fb4\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00076_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00076_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00076_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u304c\u5f97\u610f\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u5171\u901a\u70b9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u307e\u305a\u3001\u9867\u5ba2\u306e\u8a00\u8449\u306b\u5bfe\u3057\u3066\u4e01\u5be7\u306b\u50be\u8074\u3057\u3001\u611f\u60c5\u3092\u53d7\u3051\u6b62\u3081\u308b\u529b\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/strong><\/p>\n<p><strong>\u6b21\u306b\u3001\u51b7\u9759\u306a\u5224\u65ad\u529b\u3092\u6301\u3061\u3001\u72b6\u6cc1\u306b\u5fdc\u3058\u305f\u9069\u5207\u306a\u30c8\u30fc\u30f3\u3067\u5bfe\u8a71\u3067\u304d\u308b\u67d4\u8edf\u6027\u304c\u5fc5\u8981\u3067\u3059\u3002<\/strong><\/p>\n<p>\u3055\u3089\u306b\u3001\u4f01\u696d\u306e\u65b9\u91dd\u3084\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u3092\u6b63\u3057\u304f\u7406\u89e3\u3057\u3001\u8aa4\u89e3\u3092\u751f\u307e\u306a\u3044\u8aac\u660e\u304c\u3067\u304d\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u8cc7\u8cea\u3092\u6301\u3064\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u306e\u4fe1\u983c\u3092\u5f97\u3084\u3059\u304f\u3001\u7d50\u679c\u3068\u3057\u3066\u30af\u30ec\u30fc\u30e0\u306e\u6c88\u9759\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-21\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3067\u8a00\u3063\u3066\u306f\u3044\u3051\u306a\u3044NG\u30ef\u30fc\u30c9<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5059\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00017_3.jpg\" alt=\"\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3067\u306eNG\u30ef\u30fc\u30c9\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00017_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00017_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00017_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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id=\"rtoc-22\" 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class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9\/\">\u30b5\u30fc\u30d3\u30b9<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99\/\">\u696d\u52d9<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%ba%80%e8%b6%b3%e5%ba%a6\/\">\u6e80\u8db3\u5ea6<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u9867\u5ba2\u3068\u4f01\u696d\u9593\u306e\u8ddd\u96e2\u304c\u6700\u3082\u8fd1\u3044\u5834\u6240\u3068\u3044\u3048\u308b\u305f\u3081\u3001\u3055\u307e\u3056\u307e\u306a\u9023\u7d61\u304c\u5bc4\u305b\u3089\u308c\u307e\u3059\u3002 \u305d\u306e\u306a\u304b\u306b\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3067\u304d\u306a\u304b\u3063\u305f\u30fb\u30b5\u30fc\u30d3\u30b9\u304c\u60aa\u304b\u3063\u305f\u3068\u304d\u306b\u5bc4\u305b\u3089\u308c\u308b\u30af\u30ec\u30fc\u30e0\u3082\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002 \u9867\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-complainthandling\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5057,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[38,11,37,39,46],"class_list":["post-5056","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-38","tag-call-center","tag-37","tag-39","tag-46"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5056"}],"version-history":[{"count":3,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5056\/revisions"}],"predecessor-version":[{"id":6833,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5056\/revisions\/6833"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5057"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5056"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5056"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}