{"id":5051,"date":"2023-09-02T15:07:04","date_gmt":"2023-09-02T06:07:04","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=5051"},"modified":"2025-02-25T18:09:27","modified_gmt":"2025-02-25T09:09:27","slug":"callcenter-dx","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-dx\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bDX\u5316\u3068\u306f\uff1f\u63a8\u9032\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00016_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bDX\u5316\u3068\u306f\uff1f\u63a8\u9032\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9\u3092\u89e3\u8aac\" width=\"728\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u3092\u76ee\u7684\u3068\u3057\u3066\u8a2d\u7f6e\u30fb\u5916\u6ce8\u3055\u308c\u307e\u3059\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u540c\u69d8\u306b\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u524d\u306f\u7d19\u5a92\u4f53\u3067\u30e1\u30e2\u3084\u8a18\u9332\u3092\u6b8b\u3057\u3066\u3044\u305f\u3082\u306e\u304c\u3001\u8fd1\u5e74\u3067\u306f\u30d1\u30bd\u30b3\u30f3\u3084\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u74b0\u5883\u306e\u9032\u6b69\u306b\u3088\u308a\u50cd\u304d\u65b9\u304c\u5909\u308f\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u96e2\u8077\u7387\u304c\u9ad8\u3044\u50be\u5411\u306b\u3042\u308b\u3053\u3068\u304b\u3089\u3001\u96e2\u8077\u7387\u6539\u5584\u3084\u4eba\u624b\u4e0d\u8db3\u306e\u89e3\u6d88\u3092\u76ee\u7684\u3068\u3057\u3066DX\u5316\u304c\u63a8\u9032\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bDX\u5316\u306b\u3064\u3044\u3066\u3001\u63a8\u9032\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bDX\u5316\u3068\u306f\uff1f<\/h2>\n<p><strong>\u300cDX\u5316\uff08\u30c7\u30b8\u30bf\u30eb\u30fb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u5316\uff09\u3068\u306f\u3001\u696d\u52d9\u5de5\u7a0b\u3084\u5bfe\u5fdc\u696d\u52d9\u306a\u3069\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3092\u6307\u3059\u3082\u306e\u3067\u3059\u3002<\/strong><\/p>\n<p>\u8fd1\u5e74\u3067\u306f\u30d1\u30bd\u30b3\u30f3\u3084\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3001AI\u6280\u8853\u304c\u9032\u6b69\u3057\u305f\u3053\u3068\u306b\u3088\u308a\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u7a2e\u3067\u696d\u52d9\u52b9\u7387\u304c\u6539\u5584\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u3082\u540c\u69d8\u3067\u3001\u96e2\u8077\u7387\u6539\u5584\u3068\u4eba\u624b\u4e0d\u8db3\u306e\u89e3\u6d88\u3092\u76ee\u7684\u3068\u3057\u3066\u5c0e\u5165\u3055\u308c\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eDX\u5316\u306b\u3088\u3063\u3066\u671f\u5f85\u3067\u304d\u308b\u3053\u3068<\/h3>\n<p>\u4e0b\u8a18\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eDX\u5316\u306b\u3088\u3063\u3066\u671f\u5f85\u3067\u304d\u308b\u3053\u3068\u306e\u4e00\u4f8b\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>\u9867\u5ba2\u5bfe\u5fdc\uff5c\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/h4>\n<p><strong>DX<\/strong><strong>\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u6539\u5584\u3084\u696d\u52d9\u52b9\u7387\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p>\u96fb\u8a71\u5148\u306e\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u30b9\u30c8\u30ec\u30b9\u3068\u306a\u308b\u306e\u306f\u3001\u305d\u306e\u5834\u3067\u89e3\u6c7a\u304c\u3067\u304d\u306a\u3044\u30fb\u9577\u6642\u9593\u5f85\u305f\u3055\u308c\u308b\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u5bfe\u5fdc\u306e\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306e\u5bfe\u5fdc\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u308b\u305f\u3081\u3001\u304a\u5ba2\u69d8\u306f\u30b9\u30c8\u30ec\u30b9\u306a\u304f\u5bfe\u5fdc\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\uff5c\u52b9\u7387\u5316\u306b\u3088\u308b\u751f\u7523\u6027\u306e\u5411\u4e0a<\/h4>\n<p>DX\u5316\u306e\u306a\u304b\u306b\u306f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u81ea\u52d5\u3067\u56de\u7b54\u3092\u884c\u3046\u300c\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300d\u3068\u547c\u3070\u308c\u308b\u3082\u306e\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u96fb\u8a71\u5bfe\u5fdc\u3092\u305b\u305a\u306b\u300124\u6642\u9593\u3044\u3064\u3067\u3082\u304a\u5ba2\u69d8\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p>\u30a4\u30ec\u30ae\u30e5\u30e9\u30fc\u306a\u3082\u306e\u306f\u30b3\u30fc\u30eb\u30b9\u30bf\u30c3\u30d5\u304c\u5bfe\u5fdc\u3059\u308c\u3070\u6e08\u3080\u305f\u3081\u3001\u305d\u308c\u3089\u3082\u30de\u30cb\u30e5\u30a2\u30eb\u5316\u3059\u308b\u3053\u3068\u3067\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>\u30c7\u30fc\u30bf\u7ba1\u7406\uff5c\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a<\/h4>\n<p><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u304a\u5ba2\u69d8\u304b\u3089\u306e\u96fb\u8a71\u306e\u5185\u5bb9\u3084\u500b\u4eba\u60c5\u5831\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u60c5\u5831\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3057\u304b\u3057\u3001\u96fb\u8a71\u4e2d\u306b\u3053\u308c\u3089\u306e\u60c5\u5831\u3092\u624b\u4f5c\u696d\u3067\u53ce\u96c6\u3059\u308b\u3068\u629c\u3051\u6f0f\u308c\u304c\u767a\u751f\u3057\u3084\u3059\u304f\u3001\u5bfe\u5fdc\u304c\u304a\u3056\u306a\u308a\u306b\u306a\u3063\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>DX\u5316\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067AI\u304c\u3055\u307e\u3056\u307e\u306a\u60c5\u5831\u3092\u81ea\u52d5\u3067\u53ce\u96c6\u3059\u308b\u305f\u3081\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-3\" ><span style=\"font-family: '\uff2d\uff33 \u30b4\u30b7\u30c3\u30af';\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e<span lang=\"EN-US\">DX<\/span>\u5316\u3059\u308b\u305f\u3081\u306e\u4e8b\u4f8b<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5053\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00016_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eDX\u5316\u306e\u4e8b\u4f8b\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00016_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00016_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00016_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u4e0b\u8a18\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067DX\u5316\u3067\u304d\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u9867\u5ba2\u5bfe\u5fdc<\/strong><\/li>\n<li><strong>\u696d\u52d9\u30d7\u30ed\u30bb\u30b9<\/strong><\/li>\n<li><strong>\u30c7\u30fc\u30bf\u7ba1\u7406<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>DX\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u3053\u308c\u3089\u306e\u4f5c\u696d\u3092\u81ea\u52d5\u3067\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>AI\u306f24\u6642\u9593\u3044\u3064\u3067\u3082\u7a3c\u50cd\u3057\u3066\u3044\u308b\u3053\u3068\u304b\u3089\u3001\u6df1\u591c\u3084\u65e9\u671d\u3068\u3044\u3063\u305f\u307b\u3068\u3093\u3069\u30b9\u30bf\u30c3\u30d5\u304c\u5728\u7c4d\u3057\u3066\u3044\u306a\u3044\u6642\u9593\u3067\u3082\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u9867\u5ba2\u5bfe\u5fdc\u30fb\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u30fb\u30c7\u30fc\u30bf\u7ba1\u7406\u306e\u52b9\u7387\u5316\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u30b9\u30bf\u30c3\u30d5\u3092\u96c7\u7528\u3059\u308b\u4eba\u6a29\u8cbb\u306e\u524a\u6e1b\u306b\u3082\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-4\" ><span style=\"font-family: '\uff2d\uff33 \u30b4\u30b7\u30c3\u30af';\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e<span lang=\"EN-US\">DX<\/span>\u5316\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5054\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00016_3.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eDX\u5316\u3059\u308b\u6ce8\u610f\u70b9\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00016_3.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00016_3-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00016_3-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eDX\u5316\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u4e00\u65b9\u3001\u4e0b\u8a18\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u306f\u6ce8\u610f\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<ul>\n<li><strong>\u5c0e\u5165\u76ee\u7684\u306e\u660e\u78ba\u5316<\/strong><\/li>\n<li><strong>\u904b\u7528\u4f53\u5236\u306e\u6574\u5099<\/strong><\/li>\n<li><strong>\u8cbb\u7528<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u7279\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092DX\u5316\u3055\u305b\u308b\u969b\u306b\u306f\u3001\u591a\u984d\u306e\u8cbb\u7528\u304c\u5fc5\u8981\u3068\u306a\u308b\u70b9\u306b\u306f\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u793e\u5185\u306b\u8a2d\u7f6e\u305b\u305a\u3001\u5f53\u793e\u306e\u3088\u3046\u306a\u4ee3\u884c\u696d\u8005\u306b\u5916\u6ce8\u3092\u3059\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8a2d\u7f6e\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u65b9\u306f\u3001\u304a\u6c17\u8efd\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u5f53\u793e\u30b5\u30fc\u30d3\u30b9\u30da\u30fc\u30b8\uff1a<a href=\"https:\/\/ntn-bpo.jp\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-5\" >\u304a\u308f\u308a\u306b<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eDX\u5316\u306b\u3064\u3044\u3066\u3054\u8aac\u660e\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u9867\u5ba2\u5bfe\u5fdc\u30fb\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u30fb\u30c7\u30fc\u30bf\u7ba1\u7406\u306e\u6539\u5584\u3092\u76ee\u7684\u3068\u3057\u3066DX\u5316\u304c\u5c0e\u5165\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u81ea\u793e\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092DX\u5316\u3059\u308b\u3068\u591a\u984d\u306e\u8cbb\u7528\u304c\u767a\u751f\u3059\u308b\u3053\u3068\u304b\u3089\u3001\u5916\u6ce8\u3092\u691c\u8a0e\u3059\u308b\u4f01\u696d\u306f\u591a\u3044\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u3092\u6539\u5584\u3057\u305f\u3044\u65b9\u306f\u3001\u305c\u3072\u5f53\u793e\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/ai\/\">AI<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/bpotag\/\">BPO<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/dx\/\">DX<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%83%90%e3%82%a6%e3%83%b3%e3%83%89\/\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a4%e3%83%b3%e3%83%90%e3%82%a6%e3%83%b3%e3%83%89\/\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e8%87%aa%e5%8b%95%e5%8c%96\/\">\u81ea\u52d5\u5316<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u3092\u76ee\u7684\u3068\u3057\u3066\u8a2d\u7f6e\u30fb\u5916\u6ce8\u3055\u308c\u307e\u3059\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u540c\u69d8\u306b\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002 \u4ee5\u524d\u306f\u7d19\u5a92\u4f53\u3067\u30e1\u30e2\u3084\u8a18\u9332\u3092\u6b8b\u3057\u3066\u3044\u305f\u3082\u306e\u304c\u3001\u8fd1\u5e74\u3067\u306f\u30d1\u30bd\u30b3\u30f3\u3084\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u74b0\u5883\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-dx\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":5052,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[43,35,44,14,15,16,11,45],"class_list":["post-5051","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-ai","tag-bpotag","tag-dx","tag-14","tag-15","tag-16","tag-call-center","tag-45"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=5051"}],"version-history":[{"count":2,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5051\/revisions"}],"predecessor-version":[{"id":6014,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/5051\/revisions\/6014"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/5052"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=5051"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=5051"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=5051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}