{"id":4831,"date":"2023-03-29T15:17:22","date_gmt":"2023-03-29T06:17:22","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=4831"},"modified":"2025-02-28T10:58:23","modified_gmt":"2025-02-28T01:58:23","slug":"bpo-service","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/bpo\/bpo-service\/","title":{"rendered":"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9 \u5c0e\u5165\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/PASONAZ160306260I9A1855_TP_V-1024x682.jpg\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9 \u5c0e\u5165\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\" width=\"728\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u8001\u8217\u3068\u3057\u3066\u77e5\u3089\u308c\u308b\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u73fe\u5728\u306b\u81f3\u308b\u307e\u3067\u591a\u69d8\u306a\u5c0e\u5165\u5b9f\u7e3e\u3092\u7bc9\u3044\u3066\u304d\u307e\u3057\u305f\u3002\u4eca\u56de\u306f\u305d\u306e\u8c4a\u5bcc\u306a\u5c0e\u5165\u4e8b\u4f8b\u304b\u3089\u3044\u304f\u3064\u304b\u30d4\u30c3\u30af\u30a2\u30c3\u30d7\u3057\u3066\u3001\u540c\u793e\u306e\u9b45\u529b\u3092\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p><style>\n\/* container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;<\/p>\n<p>*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    font-weight: bold;\n    font-size: 16px;\n    text-align: center;\n    position: relative;\n    height: 48px;\n    line-height: 48px;\n    padding: 0;\n    box-shadow: none !important;\n    border: none;\n}\na.dlbtn:hover {\nopacity: 0.8;\n}\n<P>\n<\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u5c0e\u5165\u4e8b\u4f8b\u306e\u8aac\u660e<\/h2>\n<p>\u4e00\u53e3\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3068\u8a00\u3063\u3066\u3082\u696d\u52d9\u5185\u5bb9\u306f\u69d8\u3005\u3067\u3042\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3054\u3068\u306b\u5f37\u307f\u3084\u5f97\u610f\u5206\u91ce\u304c\u7570\u306a\u308a\u307e\u3059\u3002\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306f\u7dcf\u5408\u529b\u306b\u9577\u3051\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306a\u306e\u3067\u3001\u5404\u5206\u91ce\u306b\u304a\u3051\u308b\u5c0e\u5165\u5b9f\u7e3e\u304c\u8c4a\u5bcc\u306a\u70b9\u304c\u7279\u5fb4\u3067\u3059\u3002\u4eca\u56de\u306f\u305d\u306e\u4e2d\u3067\u3082\u300c\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u300d\u3068\u300c\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u300d\u3068\u3044\u30462\u3064\u306e\u696d\u52d9\u306b\u30b9\u30dd\u30c3\u30c8\u30e9\u30a4\u30c8\u3092\u5f53\u3066\u3066\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-2\" >\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/h2>\n<p><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/call-3565779_1920-1024x563.jpg\" alt=\"\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\" width=\"600\" height=\"330\" class=\"aligncenter wp-image-4846\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/call-3565779_1920-1024x563.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/call-3565779_1920-300x165.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/call-3565779_1920-768x422.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/call-3565779_1920-1536x845.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/call-3565779_1920-660x363.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/call-3565779_1920.jpg 1920w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u6ce8\u6587\u3092\u53d7\u3051\u4ed8\u3051\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4ee3\u540d\u8a5e\u7684\u306a\u696d\u52d9\u3068\u3057\u3066\u8a8d\u77e5\u3055\u308c\u3066\u3044\u308b\u3068\u8a00\u3063\u3066\u826f\u3044\u3067\u3057\u3087\u3046\u3002\u3082\u3061\u308d\u3093\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306b\u304a\u3044\u3066\u3082\u9700\u8981\u304c\u9ad8\u304f\u6570\u591a\u304f\u306e\u5c0e\u5165\u4f8b\u304c\u516c\u958b\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u307e\u305a\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u3057\u3066\u306e\u6a5f\u80fd\u304c\u30a4\u30e1\u30fc\u30b8\u3057\u3084\u3059\u3044\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306e\u5c0e\u5165\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-3\" >\u30ab\u30e1\u30e9\u30fb\u30d7\u30ea\u30f3\u30c8\u30c1\u30a7\u30fc\u30f3\u5e97 C\u793e\u69d8<\/h3>\n<p>\u5c0f\u898f\u6a21\u5e97\u8217\u3092\u591a\u6570\u5c55\u958b\u3057\u3066\u3044\u308b\u30ab\u30e1\u30e9\u30fb\u30d7\u30ea\u30f3\u30c8\u30c1\u30a7\u30fc\u30f3\u5e97\u3067\u306f\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u578b\u306e\u5e97\u9577\u6a5f\u80fd\u30bb\u30f3\u30bf\u30fc\u304c\u69cb\u7bc9\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<h4>\u6982\u8981<\/h4>\n<p>\u5e97\u8217\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u53d7\u4ed8\u7a93\u53e3\u304c\u5206\u6563\u3057\u3066\u3044\u305f\u3053\u3068\u306b\u3088\u308b\u5bfe\u5fdc\u306e\u7169\u96d1\u5316\u3092\u3001\u5171\u901a\u306e\u4e00\u6b21\u7a93\u53e3\u8a2d\u7f6e\u306b\u3088\u3063\u3066\u89e3\u6d88\u3057\u305f\u5c0e\u5165\u4e8b\u4f8b\u3067\u3059\u3002<\/p>\n<h4>\u80cc\u666f\u30fb\u8ab2\u984c<\/h4>\n<p>\u591a\u5e97\u8217\u5c55\u958b\u306e\u30c1\u30a7\u30fc\u30f3\u5e97\u3067\u306f\u5f93\u696d\u54e1\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u7a93\u53e3\u3092\u8a2d\u3051\u3066\u3044\u308b\u4f01\u696d\u3082\u591a\u3044\u3067\u3059\u3002\u5c0e\u5165\u524d\u306eC\u793e\u3067\u306f\u5404\u5e97\u8217\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u7d30\u304b\u304f\u7a93\u53e3\u3092\u7d30\u5206\u5316\u3057\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u304b\u3048\u3063\u3066\u3069\u3053\u306b\u554f\u3044\u5408\u308f\u305b\u308c\u3070\u826f\u3044\u306e\u304b\u5224\u65ad\u304c\u96e3\u3057\u304f\u4f11\u65e5\u306e\u5e97\u9577\u306b\u9023\u7d61\u3059\u308b\u3068\u3044\u3046\u30b1\u30fc\u30b9\u3082\u3057\u3070\u3057\u3070\u3042\u308a\u307e\u3057\u305f\u3002\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u3089\u305a\u3001\u696d\u52d9\u52b9\u7387\u5316\u304c\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u305f\u4e8b\u4f8b\u3067\u3059\u3002<\/p>\n<h4>\u63d0\u6848\u306e\u30dd\u30a4\u30f3\u30c8<\/h4>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3067\u306fC\u793e\u306b\u5bfe\u3057\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u4e00\u6b21\u5bfe\u5fdc\u4e00\u672c\u5316\u3001\u4e26\u3073\u306b\u56de\u7b54\u306e\u4e00\u5143\u7ba1\u7406\u3092\u63d0\u6848\u3057\u3066\u3044\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u3088\u3063\u3066IVR(\u81ea\u52d5\u97f3\u58f0\u5bfe\u5fdc)\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30fb\u672c\u90e8\u5bfe\u5fdc\u3068\u6bb5\u968e\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3092\u8a2d\u3051\u308b\u3053\u3068\u3067\u3001\u672c\u90e8\u306e\u5bfe\u5fdc\u8ca0\u62c5\u8efd\u6e1b\u304a\u3088\u3073\u5e97\u8217\u3078\u306e\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306a\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u793e\u5185\u306e\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3067\u3042\u308b\u30a4\u30f3\u30c8\u30e9\u30cd\u30c3\u30c8\u306e\u69cb\u7bc9\u306b\u3088\u3063\u3066\u5e97\u8217\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u672c\u90e8\u306e\u4e09\u793e\u9593\u3067\u5fc5\u8981\u306a\u60c5\u5831\u3092\u5171\u6709\u3057\u3084\u3059\u304f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h4>\u5c0e\u5165\u5f8c\u306e\u6210\u679c<\/h4>\n<p>\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u5f8c\u3001C\u793e\u3067\u306f\u5e97\u8217\u3067\u767a\u751f\u3057\u305f\u554f\u984c\u3078\u306e\u5bfe\u5fdc\u30b9\u30d4\u30fc\u30c9\u304c\u5411\u4e0a\u3057\u305f\u3053\u3068\u306b\u3088\u3063\u3066\u58f2\u4e0a\u62e1\u5927\u304c\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u672c\u90e8\u3067\u306f\u696d\u52d9\u52b9\u7387\u5316\u306b\u3088\u3063\u3066\u55b6\u696d\u306a\u3069\u306e\u30b3\u30a2\u696d\u52d9\u3078\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-4\" >\u7dcf\u5408\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc A\u793e\u69d8<\/h3>\n<p>\u7dcf\u5408\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fcA\u793e\u3067\u306f\u5546\u54c1\u76f8\u8ac7\u7a93\u53e3\u306e\u81ea\u793e\u56de\u7b54\u7387\u3092\u9ad8\u3081\u3001\u58f2\u4e0a\u306e\u6a5f\u4f1a\u640d\u5931\u9632\u6b62\u529b\u3092\u9ad8\u3081\u308b\u65bd\u7b56\u304c\u884c\u308f\u308c\u307e\u3057\u305f\u3002<\/p>\n<h4>\u6982\u8981<\/h4>\n<p>\u591a\u304f\u306e\u8ca9\u58f2\u5e97\u3078\u5546\u54c1\u3092\u5378\u3059\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fcA\u793e\u3067\u306f\u3001\u8ca9\u58f2\u5e97\u4e26\u3073\u306b\u9867\u5ba2\u306e\u5229\u4fbf\u6027\u30fb\u6e80\u8db3\u5ea6\u5411\u4e0a\u3092\u76ee\u7684\u3068\u3057\u3066\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u4e8b\u4f8b\u3067\u306f\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u304c\u8a87\u308b\u9ad8\u3044\u4eba\u8ca1\u529b\u304c\u6d3b\u304b\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h4>\u80cc\u666f\u30fb\u8ab2\u984c<\/h4>\n<p>A\u793e\u306f\u65b0\u5546\u54c1\u306e\u30ea\u30ea\u30fc\u30b9\u304c\u65e9\u3044\u305f\u3081\u3001\u8ca9\u58f2\u5e97\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u5546\u54c1\u60c5\u5831\u3084\u63a5\u7d9a\u30fb\u8a2d\u7f6e\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u3082\u591a\u3044\u3067\u3059\u3002\u8ca9\u58f2\u5e97\u304c\u30bb\u30fc\u30eb\u30b9\u696d\u52d9\u306b\u96c6\u4e2d\u3057\u3066\u58f2\u4e0a\u3092\u4f38\u3070\u3059\u305f\u3081\u306b\u306f\u3001\u30e1\u30fc\u30ab\u30fc\u5074\u3067\u30b9\u30e0\u30fc\u30ba\u306b\u60c5\u5831\u63d0\u4f9b\u3059\u308b\u4f53\u5236\u3092\u6574\u3048\u308b\u5fc5\u8981\u6027\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<h4>\u63d0\u6848\u306e\u30dd\u30a4\u30f3\u30c8<\/h4>\n<p>A\u793e\u306e\u4e8b\u4f8b\u3067\u306f\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406(CRM)\u306e\u5c0e\u5165\u3068\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u30de\u30eb\u30c1\u30b9\u30ad\u30eb\u4f53\u5236\u304c\u5927\u304d\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308a\u307e\u3057\u305f\u3002CRM\u304a\u3088\u3073\u5c02\u9580\u30dd\u30fc\u30bf\u30eb\u30b5\u30a4\u30c8\u306e\u904b\u7528\u3067\u3001\u5e97\u8217\u60c5\u5831\u30fb\u5546\u54c1\u60c5\u5831\u30fb\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u3053\u3068\u306b\u3088\u308b\u52b9\u7387\u7684\u306a\u56de\u7b54\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u72ec\u81ea\u306e\u7814\u4fee\u3092\u53d7\u3051\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u5e45\u5e83\u3044\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3057\u307e\u3057\u305f\u3002\u8fd4\u54c1\u3084\u8ca9\u4fc3\u95a2\u4fc2\u3068\u3044\u3063\u305f\u672c\u90e8\u306e\u5224\u65ad\u304c\u5fc5\u8981\u3068\u306a\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u307f\u3092\u672c\u90e8\u306b\u56de\u3059\u4ed5\u7d44\u307f\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<h4>\u5c0e\u5165\u5f8c\u306e\u6210\u679c<\/h4>\n<p>\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306e\u7d50\u679c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5185\u3067\u306e\u56de\u7b54\u738799\uff05\u3068\u9ad8\u3044\u6c34\u6e96\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u3066\u3044\u307e\u3059\u3002\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306b\u3088\u3063\u3066\u4f11\u65e5\u3084\u55b6\u696d\u6642\u9593\u5916\u306e\u5bfe\u5fdc\u3082\u53ef\u80fd\u3068\u306a\u3063\u305f\u305f\u3081\u3001\u8ca9\u58f2\u5e97\u3078\u306e\u30b5\u30dd\u30fc\u30c8\u304c\u624b\u539a\u304f\u306a\u308a\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n<h3 id=\"rtoc-5\" >\u7dcf\u5408\u30ab\u30fc\u7528\u54c1\u30c1\u30a7\u30fc\u30f3 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id=\"rtoc-6\" >\u96fb\u6c17\u5c0f\u58f2\u4e8b\u696d\u8005 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id=\"rtoc-10\" >\u5927\u624b\u5bb6\u96fb\u8ca9\u58f2\u4f1a\u793e 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id=\"rtoc-11\" >\u5927\u624b\u5bb6\u96fb\u8ca9\u58f2\u4f1a\u793e F\u793e\u69d8\uff1a\u7169\u96d1\u306a\u7d4c\u7406\u696d\u52d9\u3092\u4ed5\u7d44\u307f\u304b\u3089\u898b\u76f4\u3057<\/h3>\n<p>F\u793e\u306b\u304a\u3051\u308b\u4f1d\u7968\u767a\u884c\u696d\u52d9\u306b\u3064\u3044\u3066\u3082\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u304c\u8ab2\u984c\u89e3\u6c7a\u306b\u4e00\u5f79\u8cb7\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<h4>\u6982\u8981<\/h4>\n<p>\u30de\u30f3\u30d1\u30ef\u30fc\u306b\u3088\u308b\u3068\u3053\u308d\u304c\u5927\u304d\u3044\u4f1d\u7968\u767a\u884c\u696d\u52d9\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u73fe\u72b6\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3067\u306fF\u793e\u306e\u62c5\u5f53\u8005\u3068\u4f55\u5ea6\u3082\u6253\u3061\u5408\u308f\u305b\u3092\u884c\u3044\u3001\u7169\u96d1\u306b\u306a\u3063\u3066\u3044\u308b\u7d4c\u7406\u696d\u52d9\u306e\u4ed5\u7d44\u307f\u3092\u629c\u672c\u7684\u306b\u898b\u76f4\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h4>\u80cc\u666f\u30fb\u8ab2\u984c<\/h4>\n<p>\u4f1d\u7968\u767a\u884c\u306b\u81f3\u308b\u307e\u3067\u306e\u30d7\u30ed\u30bb\u30b9\u304c\u7169\u96d1\u5316\u3057\u3066\u3044\u305fF\u793e\u3067\u306f\u6839\u672c\u304b\u3089\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3001\u5e38\u99d0\u53d7\u8a17\u3068\u3057\u3066\u696d\u52d9\u6539\u5584\u3092\u8acb\u3051\u8ca0\u3046\u30d1\u30fc\u30c8\u30ca\u30fc\u304c\u5fc5\u8981\u306b\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<h4>\u63d0\u6848\u306e\u30dd\u30a4\u30f3\u30c8<\/h4>\n<p>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3067\u3042\u308bF\u793e\u3078\u306e\u4e01\u5be7\u306a\u30d2\u30a2\u30ea\u30f3\u30b0\u3067\u8ab2\u984c\u70b9\u306e\u6d17\u3044\u51fa\u3057\u3068\u696d\u52d9\u306e\u53ef\u8996\u5316\u3092\u884c\u3044\u3001\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u69cb\u7bc9\u306b\u5fc5\u8981\u306a\u8981\u7d20\u3092\u63d0\u6848\u3057\u3066\u3044\u307e\u3059\u3002\u30ca\u30ec\u30c3\u30b8\u3084\u793e\u5185\u30ce\u30a6\u30cf\u30a6\u306e\u660e\u78ba\u5316\u306b\u3088\u3063\u3066\u3001\u8ab0\u304c\u62c5\u5f53\u3057\u3066\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u4f1d\u7968\u304c\u767a\u884c\u3067\u304d\u308b\u4ed5\u7d44\u307f\u4f5c\u308a\u304c\u63d0\u6848\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<h4>\u5c0e\u5165\u5f8c\u306e\u6210\u679c<\/h4>\n<p>\u30e0\u30c0\u3092\u7701\u3044\u305f\u5408\u7406\u7684\u306a\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u69cb\u7bc9\u3068\u30ca\u30ec\u30c3\u30b8\u5171\u6709\u306b\u3088\u3063\u3066\u3001F\u793e\u306e\u7d4c\u7406\u90e8\u9580\u306b\u304a\u3051\u308b\u4f1d\u7968\u767a\u884c\u696d\u52d9\u306b\u304b\u304b\u308b\u6642\u9593\u3084\u8ca0\u62c5\u306f\u8efd\u6e1b\u3055\u308c\u307e\u3057\u305f\u3002\u793e\u5185\u306e\u5404\u90e8\u7f72\u3067\u5fc5\u8981\u306b\u306a\u3063\u305f\u308a\u53d6\u5f15\u5148\u3078\u9001\u4ed8\u3057\u305f\u308a\u3068\u4f7f\u7528\u6a5f\u4f1a\u306e\u591a\u3044\u4f1d\u7968\u4f5c\u6210\u696d\u52d9\u304c\u52b9\u7387\u5316\u3055\u308c\u305f\u3053\u3068\u3067\u3001F\u793e\u5168\u4f53\u306e\u696d\u52d9\u306f\u30b9\u30d4\u30fc\u30c9\u611f\u304c\u5897\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-12\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u3084\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u306f\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3057\u3088\u3046<\/h2>\n<p>\u9867\u5ba2\u3068\u306e\u76f4\u63a5\u7684\u306a\u63a5\u70b9\u3068\u306a\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3084\u793e\u5185\u306e\u696d\u52d9\u52b9\u7387\u306b\u5927\u304d\u304f\u5f71\u97ff\u3059\u308b\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306a\u3069\u3001\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u306f\u4f01\u696d\u306b\u3088\u3063\u3066\u69d8\u3005\u3067\u3057\u3087\u3046\u3002\u7d4c\u55b6\u306b\u304a\u3044\u3066\u81ea\u793e\u3060\u3051\u3067\u306e\u8ab2\u984c\u89e3\u6c7a\u304c\u96e3\u3057\u3044\u5834\u5408\u3001\u5916\u90e8\u4f01\u696d\u306e\u529b\u3092\u501f\u308a\u308b\u3053\u3068\u306f\u73cd\u3057\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306f\u4eba\u8ca1\u529b\u30fb\u5c02\u9580\u529b\u30fb\u5206\u6790\u529b\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u529b\u3092\u5099\u3048\u305f\u7dcf\u5408\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u5b9a\u8a55\u304c\u3042\u308a\u307e\u3059\u3002\u696d\u52d9\u52b9\u7387\u306b\u304a\u3051\u308b\u60a9\u307f\u306f\u3001\u307e\u305a\u5b9f\u7e3e\u8c4a\u5bcc\u306a\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306b\u76f8\u8ac7\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><style>\n\/* container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;<\/p>\n<p>*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    font-weight: bold;\n    font-size: 16px;\n    text-align: center;\n    position: relative;\n    height: 48px;\n    line-height: 48px;\n    padding: 0;\n    box-shadow: none !important;\n    border: none;\n}\na.dlbtn:hover {\nopacity: 0.8;\n}\n<P>\n<\/p>\n<\/style>\n<p>&nbsp;<br \/>\n<P>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/P><\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width:100%; background-color:#f0f8ff; margin:5px auto; padding:5px 0px;\">\n<div style=\"width:100%; margin:0px auto; display:flex; justify-content:center; align-items:center;\">\n<div style=\"width:30%;\"><img decoding=\"async\" loading=\"lazy\" style=\"display:block; max-width:80%; margin:0px auto; padding:1px; font-size:12px; object-fit:cover; border:2px #0064D1 solid;\" width=\"225\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" \/><\/div>\n<div style=\"width:70%; margin-top:1px; margin-right:10px; padding:5px;\">\n      <P style=\"margin:20px 0px 15px 0px; font-size:18px; font-weight:normal; background:linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/P><\/p>\n<p style=\"margin:5px 5px 10px 5px; font-size:14px; font-weight:normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align:right; margin-right:10px; margin-bottom:10px;\">\n        <a href=\"\/dl_bpo_service\" style=\"display:inline-block; width:160px; background-color:#ec3a2c; border-radius:8px; color:#fff; font-weight:bold; font-size:16px; text-align:center; height:48px; line-height:48px; padding:0; box-shadow:none !important; border:none; text-decoration:none;\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<div style=\"margin:50px auto; text-align:center;\">\n  <a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n    <img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n  <\/a>\n<\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/bpotag\/\">BPO<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e5%b0%8e%e5%85%a5%e4%ba%8b%e4%be%8b\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c0e\u5165\u4e8b\u4f8b<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u8001\u8217\u3068\u3057\u3066\u77e5\u3089\u308c\u308b\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u73fe\u5728\u306b\u81f3\u308b\u307e\u3067\u591a\u69d8\u306a\u5c0e\u5165\u5b9f\u7e3e\u3092\u7bc9\u3044\u3066\u304d\u307e\u3057\u305f\u3002\u4eca\u56de\u306f\u305d\u306e\u8c4a\u5bcc\u306a\u5c0e\u5165\u4e8b\u4f8b\u304b\u3089\u3044\u304f\u3064\u304b\u30d4\u30c3\u30af\u30a2\u30c3\u30d7\u3057\u3066\u3001\u540c\u793e\u306e\u9b45\u529b\u3092\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/bpo-service\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":4845,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[35,11,36],"class_list":["post-4831","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpo","tag-bpotag","tag-call-center","tag-36"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=4831"}],"version-history":[{"count":3,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4831\/revisions"}],"predecessor-version":[{"id":6431,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4831\/revisions\/6431"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/4845"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=4831"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=4831"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=4831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}