{"id":4773,"date":"2023-03-01T14:55:06","date_gmt":"2023-03-01T05:55:06","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=4773"},"modified":"2025-08-08T20:46:26","modified_gmt":"2025-08-08T11:46:26","slug":"quality_management","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/quality_management\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3068\u306f\uff1f\u54c1\u8cea\u5411\u4e0a\u306e\u65b9\u6cd5\u3084\u30c1\u30a7\u30c3\u30af\u9805\u76ee\u3082\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/triangle-3125882_1920-1024x614.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3068\u306f\uff1f\u7ba1\u7406\u65b9\u6cd5\u3068\u54c1\u8cea\u5411\u4e0a\u306e\u5fc5\u8981\u6027\u3084\u5c0e\u5165\u4e8b\u4f8b\u3092\u89e3\u8aac\" width=\"728\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u982d\u3092\u60a9\u307e\u305b\u3066\u3044\u308b\u4eba\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u4eca\u56de\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3068\u306f\u4f55\u306a\u306e\u304b\u3001\u7ba1\u7406\u65b9\u6cd5\u3084\u54c1\u8cea\u5411\u4e0a\u306e\u5fc5\u8981\u6027\u3001\u5c0e\u5165\u4e8b\u4f8b\u306a\u3069\u3092\u4ea4\u3048\u306a\u304c\u3089\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3068\u306f<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4789\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2023\/03\/petr-machacek-BeVGrXEktIk-unsplash-1024x683.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3068\u306f\" width=\"600\" height=\"400\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3001\u3069\u306e\u7a0b\u5ea6\u306e\u30ec\u30d9\u30eb\u3067\u304a\u5ba2\u69d8\u3078\u306e\u5bfe\u5fdc\u304c\u3067\u304d\u3066\u3044\u308b\u306e\u304b\u3092\u8868\u308f\u3059\u6307\u6a19\u3068\u306a\u308b\u306e\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3067\u3059\u3002\u96fb\u8a71\u3092\u53d7\u3051\u305f\u6642\u306e\u5f85\u3061\u6642\u9593\u3001\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u3001\u8a71\u3057\u3084\u3059\u3055\u306a\u3069\u69d8\u3005\u306a\u8a55\u4fa1\u9805\u76ee\u3092\u8a2d\u5b9a\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3092\u8a55\u4fa1\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>\u5fdc\u5bfe\u54c1\u8cea\u3092\u8a55\u4fa1\u3057\u3001\u554f\u984c\u70b9\u306e\u62bd\u51fa\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8cea\u306e\u5411\u4e0a\u3084\u6539\u5584\u306b\u6d3b\u304b\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-2\" >\u5fdc\u5bfe\u54c1\u8cea\u304c\u60aa\u3044\u3068\u3044\u308f\u308c\u308b\u539f\u56e0<\/h2>\n<p>\u5fdc\u5bfe\u54c1\u8cea\u306e\u4f4e\u4e0b\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u4f01\u696d\u306e\u4fe1\u983c\u6027\u306b\u76f4\u7d50\u3059\u308b\u91cd\u8981\u306a\u8ab2\u984c\u3067\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306b\u3066\u3001\u5fdc\u5bfe\u54c1\u8cea\u304c\u60aa\u5316\u3059\u308b\u3068\u8a55\u4fa1\u3055\u308c\u308b\u4e3b\u306a\u8981\u56e0\u30924\u3064\u306e\u89b3\u70b9\u304b\u3089\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-3\" 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id=\"rtoc-4\" >\u8a00\u8449\u9063\u3044\u3084\u614b\u5ea6\u306e\u4e0d\u9069\u5207\u3055<\/h3>\n<p><strong>\u4e01\u5be7\u306a\u8a00\u8449\u3065\u304b\u3044\u3084\u3001\u843d\u3061\u7740\u3044\u305f\u8a71\u3057\u65b9\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u9867\u5ba2\u306b\u4e0d\u5feb\u611f\u3092\u4e0e\u3048\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3068\u304f\u306b\u656c\u8a9e\u306e\u8aa4\u7528\u3084\u3001\u5a01\u5727\u7684\u306a\u30c8\u30fc\u30f3\u3001\u7121\u611b\u60f3\u306a\u5bfe\u5fdc\u306f\u3001\u4f01\u696d\u306e\u5370\u8c61\u306b\u5927\u304d\u306a\u60aa\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u7814\u4fee\u4e0d\u8db3\u3084\u500b\u4eba\u306e\u610f\u8b58\u306e\u4f4e\u3055\u304c\u80cc\u666f\u306b\u3042\u308b\u30b1\u30fc\u30b9\u304c\u591a\u304f\u3001\u5fdc\u5bfe\u30de\u30ca\u30fc\u306e\u5fb9\u5e95\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-5\" 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id=\"rtoc-6\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5fdc\u5bfe\u54c1\u8cea\u7ba1\u7406\u3067\u5f97\u3089\u308c\u308b3\u3064\u306e\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u3001\u5fdc\u5bfe\u54c1\u8cea\u7ba1\u7406\u304c\u91cd\u8981\u8996\u3055\u308c\u3066\u3044\u308b\u306e\u306f\u3001\u306a\u305c\u306a\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u304b\u3089\u306f\u3001\u5fdc\u5bfe\u54c1\u8cea\u7ba1\u7406\u3067\u5f97\u3089\u308c\u308b3\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u3001\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-7\" >1.\u512a\u826f\u9867\u5ba2\u3092\u5897\u3084\u3059<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u6b21\u7b2c\u3067\u3001\u4f01\u696d\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u8a55\u4fa1\u306f\u5927\u304d\u304f\u5909\u308f\u3063\u3066\u304d\u307e\u3059\u3002\u5fdc\u5bfe\u54c1\u8cea\u7ba1\u7406\u3092\u3057\u3063\u304b\u308a\u884c\u3044\u3001\u9867\u5ba2\u306e\u8a55\u4fa1\u3092\u4e0a\u3052\u308b\u3053\u3068\u3067\u3001\u512a\u826f\u9867\u5ba2\u306b\u306a\u3063\u3066\u304f\u308c\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n<p>\u512a\u826f\u9867\u5ba2\u306f\u4e00\u822c\u7684\u306a\u9867\u5ba2\u3088\u308a\u3082\u3001\u4e00\u4eba\u5f53\u305f\u308a\u306e\u58f2\u4e0a\u306f\u5927\u304d\u304f\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u512a\u826f\u9867\u5ba2\u306f\u53cb\u4eba\u3084\u5bb6\u65cf\u306a\u3069\u306b\u81ea\u5206\u304c\u6c17\u306b\u5165\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u3084\u5546\u54c1\u3092\u52e7\u3081\u3066\u304f\u308c\u308b\u305f\u3081\u3001<\/p>\n<p>\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u30c1\u30e3\u30f3\u30b9\u304c\u751f\u307e\u308c\u307e\u3059\u3002\u512a\u826f\u9867\u5ba2\u304c\u5897\u3048\u308b\u3068\u3044\u3046\u306e\u306f\u3001\u5fdc\u5bfe\u54c1\u8cea\u7ba1\u7406\u3092\u884c\u3046\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-8\" >2.\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u3092\u7dad\u6301\u3059\u308b<\/h3>\n<p>\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u3082\u3001\u5fdc\u5bfe\u54c1\u8cea\u7ba1\u7406\u306f\u91cd\u8981\u306a\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u30cd\u30c3\u30c8\u304c\u767a\u9054\u3057\u3001SNS\u306a\u3069\u304c\u5897\u3048\u8ab0\u3067\u3082\u6c17\u8efd\u306b\u81ea\u5206\u306e\u610f\u898b\u3092\u4e16\u754c\u306b\u767a\u4fe1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u305f\u3081\u3001\u4f01\u696d\u306e\u5bfe\u5fdc\u54c1\u8cea\u304c\u3069\u306e\u7a0b\u5ea6\u306a\u306e\u304b\u3001\u62e1\u6563\u3055\u308c\u3084\u3059\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u304f\u306a\u308b\u3088\u3046\u306b\u3001\u5fdc\u5bfe\u54c1\u8cea\u3092\u9ad8\u3081\u3066\u304a\u3051\u3070\u3001\u4f01\u696d\u306e\u826f\u3044\u30a4\u30e1\u30fc\u30b8\u304c\u591a\u304f\u306e\u4eba\u306b\u5e83\u307e\u308b\u53ef\u80fd\u6027\u3082\u5341\u5206\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4f01\u696d\u5fdc\u5bfe\u54c1\u8cea\u7ba1\u7406\u3092\u3057\u3063\u304b\u308a\u884c\u3044\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u5927\u5207\u306a\u306e\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-9\" 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id=\"rtoc-12\" 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id=\"rtoc-13\" 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id=\"rtoc-14\" 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id=\"rtoc-16\" 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id=\"rtoc-17\" 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id=\"rtoc-18\" >\u5fdc\u5bfe\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u65b9\u6cd5<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4787\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/finger-3530353_1920-1024x683.jpg\" alt=\"\u5fdc\u5bfe\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u65b9\u6cd5\" width=\"600\" height=\"400\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/finger-3530353_1920-1024x683.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/finger-3530353_1920-300x200.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/finger-3530353_1920-768x512.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/finger-3530353_1920-1536x1024.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/finger-3530353_1920-240x160.jpg 240w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/finger-3530353_1920-90x60.jpg 90w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/finger-3530353_1920-660x440.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/finger-3530353_1920.jpg 1920w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>\u3053\u3053\u304b\u3089\u306f\u3001\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u65b9\u6cd5\u3067\u5fdc\u5bfe\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308c\u3070\u3088\u3044\u306e\u304b\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-19\" 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id=\"rtoc-20\" 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id=\"rtoc-21\" >\u8a55\u4fa1\u9805\u76ee\u3092\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3059\u308b<\/h3>\n<p>\u8a55\u4fa1\u9805\u76ee\u306f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3057\u3066\u3001\u3057\u3063\u304b\u308a\u5bfe\u5fdc\u304c\u306a\u3055\u308c\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u8a55\u4fa1\u306b\u3088\u3063\u3066\u554f\u984c\u70b9\u3092\u898b\u3064\u3051\u3066\u3082\u3001\u305d\u308c\u3092\u6539\u5584\u3057\u306a\u3051\u308c\u3070\u5fdc\u5bfe\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7ba1\u7406\u8005\u306a\u3069\u304c\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u884c\u3044\u3001\u8a55\u4fa1\u9805\u76ee\u306b\u6cbf\u3063\u305f\u5bfe\u5fdc\u3092\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-22\" 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id=\"rtoc-23\" >\u6570\u5024\u304b\u3089\u8a55\u4fa1\u3059\u308b<\/h3>\n<p>\u6570\u5024\u304b\u3089\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u6570\u5024\u3067\u3042\u308c\u3070\u8ab0\u304c\u898b\u3066\u3082\u5206\u304b\u308a\u3084\u3059\u304f\u3001\u660e\u78ba\u306a\u57fa\u6e96\u306b\u306a\u308b\u306e\u3067\u5224\u65ad\u304c\u66d6\u6627\u306b\u306a\u308b\u306e\u3092\u56de\u907f\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u8a55\u4fa1\u9805\u76ee\u306b\u306f\u3001\u767a\u4fe1\u6570\u3084\u6210\u7d04\u6570\u306a\u3069\u3001\u5177\u4f53\u7684\u306a\u6570\u5024\u3067\u8a55\u4fa1\u3067\u304d\u308b\u9805\u76ee\u3082\u8a2d\u3051\u3066\u304a\u304f\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-24\" 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id=\"rtoc-25\" 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id=\"rtoc-26\" 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id=\"rtoc-27\" >\u3010\u4e8b\u4f8b\u3011\u54c1\u8cea\u7ba1\u7406\u306e\u898b\u76f4\u3057\u306b\u3088\u308b\u6210\u529f\u4f8b<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4788\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/carlos-muza-hpjSkU2UYSU-unsplash-1024x729.jpg\" alt=\"\u3010\u4e8b\u4f8b\u3011\u54c1\u8cea\u7ba1\u7406\u306e\u898b\u76f4\u3057\u306b\u3088\u308b\u6210\u529f\u4f8b\" width=\"600\" height=\"427\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/carlos-muza-hpjSkU2UYSU-unsplash-1024x729.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/carlos-muza-hpjSkU2UYSU-unsplash-300x214.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/carlos-muza-hpjSkU2UYSU-unsplash-768x547.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/carlos-muza-hpjSkU2UYSU-unsplash-1536x1094.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/carlos-muza-hpjSkU2UYSU-unsplash-2048x1459.jpg 2048w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/carlos-muza-hpjSkU2UYSU-unsplash-660x470.jpg 660w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>\u54c1\u8cea\u7ba1\u7406\u3092\u898b\u76f4\u3059\u3053\u3068\u3067\u3001\u3069\u306e\u3088\u3046\u306a\u5229\u70b9\u304c\u3042\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u304b\u3089\u306f\u3001\u54c1\u8cea\u7ba1\u7406\u306e\u898b\u76f4\u3057\u306b\u3088\u308b\u6210\u529f\u4f8b\u3092\u3044\u304f\u3064\u304b\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-28\" >\u5065\u5eb7\u98df\u54c1\u7cfb\uff08\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a4\u30f3\u30cf\u30a6\u30b9\uff09<\/h3>\n<p>\u5065\u5eb7\u98df\u54c1\u7cfb\u306e\u4f01\u696d\u3067\u306f\u3001\u54c1\u8cea\u7ba1\u7406\u3092\u898b\u76f4\u3057\u3001\u5546\u54c1\u306e\u30ea\u30d4\u30fc\u30c8\u7387\u304c\u30a2\u30c3\u30d7\u3057\u305f\u3068\u3044\u3046\u6210\u529f\u4f8b\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u5065\u5eb7\u98df\u54c1\u3092\u8ca9\u58f2\u3059\u308b\u4f01\u696d\u306b\u304a\u3044\u3066\u3001\u5546\u54c1\u306e\u30ea\u30d4\u30fc\u30c8\u7387\u306f\u58f2\u4e0a\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n<p>\u8986\u9762\u8abf\u67fb\u3084\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306a\u3069\u3092\u5b9a\u671f\u7684\u306b\u884c\u3044\u3001\u54c1\u8cea\u7ba1\u7406\u3092\u898b\u76f4\u3057\u305f\u3053\u3068\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u304c\u826f\u304f\u306a\u308a\u3001\u5546\u54c1\u306e\u30ea\u30d4\u30fc\u30c8\u7387\u304c\u30a2\u30c3\u30d7\u3057\u305f\u3068\u3044\u3046\u4f01\u696d\u306f\u591a\u304f\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u304c\u8ca9\u58f2\u3059\u308b\u5546\u54c1\u3068\u304a\u5ba2\u69d8\u306e\u63a5\u70b9\u3068\u306a\u308b\u306e\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u3059\u3002\u5546\u54c1\u306e\u8aac\u660e\u3084\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u5bfe\u5fdc\u306e\u8cea\u304c\u3001\u5546\u54c1\u306e\u58f2\u4e0a\u306b\u5927\u304d\u304f\u5f71\u97ff\u3059\u308b\u696d\u754c\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-29\" >\u901a\u4fe1\u30ad\u30e3\u30ea\u30a2\u7cfb\uff08\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a4\u30f3\u30cf\u30a6\u30b9\uff06\u30a2\u30a6\u30c8\u30bd\u30fc\u30b9\uff09<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6307\u6a19\u306b\u8a2d\u5b9a\u3057\u3001\u81ea\u793e\u5185\u88fd\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u5916\u6ce8\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5171\u901a\u306e\u54c1\u8cea\u8a55\u4fa1\u9805\u76ee\u306b\u3088\u3063\u3066\u30b9\u30b3\u30a2\u3092\u51fa\u3059\u3053\u3068\u306b\u52a0\u3048\u3066\u3001\u77ed\u3044\u30b9\u30d1\u30f3\u3067\u304a\u5ba2\u69d8\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u305f\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8cea\u306e\u5411\u4e0a\u306b\u6210\u529f\u3057\u305f\u901a\u4fe1\u30ad\u30e3\u30ea\u30a2\u7cfb\u306e\u4f01\u696d\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u901a\u4fe1\u30ad\u30e3\u30ea\u30a2\u306f\u3001\u6570\u591a\u304f\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u3084\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u304c\u3042\u308b\u305f\u3081\u3001\u9867\u5ba2\u306b\u3088\u3063\u3066\u8aac\u660e\u306e\u4ed5\u65b9\u3084\u5bfe\u5fdc\u306e\u4ed5\u65b9\u304c\u5909\u308f\u3063\u3066\u304d\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8cea\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u5927\u304d\u304f\u5f71\u97ff\u3059\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u5b9a\u671f\u7684\u306b\u54c1\u8cea\u7ba1\u7406\u306e\u898b\u76f4\u3057\u3092\u884c\u3044\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u54c1\u8cea\u5411\u4e0a\u306b\u52aa\u3081\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4e0a\u304c\u308a\u3001\u6210\u7d04\u6570\u3092\u5897\u3084\u3059\u3053\u3068\u306b\u7e4b\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-30\" >\u5bb6\u96fb\u8ca9\u58f2\u7cfb\uff08\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a4\u30f3\u30cf\u30a6\u30b9\uff09<\/h3>\n<p>\u72ec\u81ea\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3092\u884c\u3044\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8a55\u4fa1\u3092\u884c\u3063\u3066\u3044\u308b\u5bb6\u96fb\u8ca9\u58f2\u7cfb\u306e\u4f01\u696d\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u8a55\u4fa1\u3068\u5bfe\u5fdc\u54c1\u8cea\u30925\u6bb5\u968e\u306b\u5206\u3051\u3001\u304a\u5ba2\u69d8\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3092\u884c\u3063\u305f\u7d50\u679c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u306e\u8a55\u4fa1\u304c\u3057\u3084\u3059\u304f\u306a\u3063\u305f\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u5546\u54c1\u306a\u3069\u306b\u95a2\u3059\u308b\u60c5\u5831\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u3068\u6c17\u4ed8\u304d\u3001\u516c\u5f0f\u30b5\u30a4\u30c8\u4e0a\u306eFAQ\u3084\u5546\u54c1\u30da\u30fc\u30b8\u3078\u88dc\u8db3\u60c5\u5831\u3092\u63b2\u8f09\u3059\u308b\u3068\u3044\u3063\u305f\u65bd\u7b56\u306b\u3082\u7e4b\u304c\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u5bb6\u96fb\u3092\u8ca9\u58f2\u3059\u308b\u5834\u5408\u3001\u6a5f\u80fd\u306e\u8aac\u660e\u3084\u8a2d\u7f6e\u65b9\u6cd5\u306a\u3069\u3001\u7d30\u304b\u304f\u4e01\u5be7\u306a\u5bfe\u5fdc\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u8a55\u4fa1\u9805\u76ee\u30925\u6bb5\u968e\u306b\u5206\u3051\u308b\u306a\u3069\u3001\u72ec\u81ea\u306e\u65b9\u6cd5\u3067\u54c1\u8cea\u7ba1\u7406\u306e\u898b\u76f4\u3057\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u6210\u529f\u3057\u305f\u4e8b\u4f8b\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-31\" >\u5fdc\u5bfe\u54c1\u8cea\u3092\u78ba\u8a8d\u3059\u308b\u969b\u306e\u30c1\u30a7\u30c3\u30af\u9805\u76ee<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3092\u7684\u78ba\u306b\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u8907\u6570\u306e\u89b3\u70b9\u304b\u3089\u306e\u78ba\u8a8d\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u5fdc\u5bfe\u30b9\u30ad\u30eb\u3084\u89e3\u6c7a\u529b\u3001\u5b9a\u91cf\u8a55\u4fa1\u3001\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u4f53\u5236\u306a\u3069\u3001\u91cd\u70b9\u7684\u306b\u898b\u308b\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u3092\u6574\u7406\u3057\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-32\" >\u57fa\u672c\u7684\u306a\u5fdc\u5bfe\u30b9\u30ad\u30eb\u306e\u6709\u7121<\/h3>\n<p>\u5fdc\u5bfe\u30b9\u30ad\u30eb\u306e\u78ba\u8a8d\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u571f\u53f0\u3068\u306a\u308b\u91cd\u8981\u306a\u8a55\u4fa1\u9805\u76ee\u3067\u3059\u3002<\/p>\n<p><strong>\u660e\u308b\u304f\u805e\u304d\u53d6\u308a\u3084\u3059\u3044\u58f0\u3001\u6b63\u78ba\u306a\u8a00\u8449\u9063\u3044\u3001\u9069\u5ea6\u306a\u8a71\u901f\u3084\u9593\u306e\u53d6\u308a\u65b9\u306a\u3069\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/strong><\/p>\n<p>\u307e\u305f\u3001\u76f8\u624b\u306e\u767a\u8a00\u3092\u906e\u3089\u305a\u50be\u8074\u3057\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u5fa9\u5531\u3059\u308b\u59ff\u52e2\u3082\u8a55\u4fa1\u306e\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u30b9\u30ad\u30eb\u306f\u30c1\u30a7\u30c3\u30af\u30b7\u30fc\u30c8\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u9593\u306e\u8a55\u4fa1\u57fa\u6e96\u3092\u5e73\u6e96\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u521d\u671f\u7814\u4fee\u3084\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u3068\u306e\u9023\u52d5\u306b\u3088\u308a\u3001\u65e5\u5e38\u696d\u52d9\u3067\u3082\u30b9\u30ad\u30eb\u306e\u5b9a\u7740\u3092\u56f3\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-33\" >\u8ab2\u984c\u89e3\u6c7a\u529b\u306e\u8a55\u4fa1<\/h3>\n<p><strong>\u8ab2\u984c\u89e3\u6c7a\u529b\u3068\u306f\u3001\u9867\u5ba2\u306e\u62b1\u3048\u308b\u554f\u984c\u3092\u7684\u78ba\u306b\u628a\u63e1\u3057\u3001\u6700\u77ed\u3067\u9069\u5207\u306a\u89e3\u6c7a\u7b56\u3092\u63d0\u793a\u3067\u304d\u308b\u529b\u3092\u6307\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u5358\u306b\u30de\u30cb\u30e5\u30a2\u30eb\u901a\u308a\u306b\u56de\u7b54\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u72b6\u6cc1\u3084\u9867\u5ba2\u306e\u610f\u56f3\u3092\u8aad\u307f\u53d6\u308a\u3001\u67d4\u8edf\u306b\u5bfe\u5fdc\u3059\u308b\u59ff\u52e2\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u5bfe\u5fdc\u4e2d\u306b\u65b0\u305f\u306a\u8ab2\u984c\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u5224\u65ad\u3084\u3001\u88dc\u8db3\u63d0\u6848\u306e\u6709\u7121\u3082\u78ba\u8a8d\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u8a55\u4fa1\u3092\u901a\u3058\u3066\u3001\u5fdc\u5bfe\u306e\u54c1\u8cea\u3060\u3051\u3067\u306a\u304f\u3001\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u5bfe\u5fdc\u529b\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308b\u7d50\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-34\" >CSAT\u3084NPS\u306a\u3069\u306e\u5b9a\u91cf\u8a55\u4fa1<\/h3>\n<p><strong>CSAT<\/strong><strong>\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3084NPS\uff08\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff09\u306f\u3001\u5fdc\u5bfe\u54c1\u8cea\u3092\u6570\u5024\u3067\u53ef\u8996\u5316\u3067\u304d\u308b\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002<\/strong><\/p>\n<p>CSAT\u306f\u300c\u4eca\u56de\u306e\u5fdc\u5bfe\u306b\u6e80\u8db3\u3057\u305f\u304b\u300d\u3092\u76f4\u63a5\u78ba\u8a8d\u3059\u308b\u624b\u6bb5\u3067\u3042\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u30c0\u30a4\u30ec\u30af\u30c8\u306b\u53cd\u6620\u3057\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001NPS\u306f\u300c\u3053\u306e\u4f01\u696d\u3092\u4ed6\u4eba\u306b\u3059\u3059\u3081\u305f\u3044\u304b\u300d\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u306e\u5f37\u3055\u3092\u793a\u3057\u307e\u3059\u304c\u3001\u3053\u308c\u3089\u3092\u5b9a\u671f\u7684\u306b\u53ce\u96c6\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u3084\u6539\u5584\u70b9\u3092\u5ba2\u89b3\u7684\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001KPI\u3068\u3057\u3066\u7d99\u7d9a\u7684\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u54c1\u8cea\u5411\u4e0a\u65bd\u7b56\u306e\u6210\u679c\u6e2c\u5b9a\u306b\u3082\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-35\" >\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u4f53\u5236\u306e\u6709\u7121<\/h3>\n<p>\u901a\u8a71\u9332\u97f3\u3084\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306f\u3001\u5fdc\u5bfe\u54c1\u8cea\u3092\u7dad\u6301\u30fb\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/p>\n<p><strong>\u5b9a\u671f\u7684\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u901a\u8a71\u5185\u5bb9\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3001\u8a55\u4fa1\u6307\u6a19\u306b\u57fa\u3065\u3044\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u554f\u984c\u70b9\u306e\u65e9\u671f\u767a\u898b\u3068\u4fee\u6b63\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u91cd\u8981\u306a\u306e\u306f\u3001\u8a55\u4fa1\u3067\u7d42\u308f\u3089\u305b\u305a\u3001OJT\u3084\u500b\u5225\u6307\u5c0e\u306a\u3069\u306e\u80b2\u6210\u65bd\u7b56\u306b\u7d50\u3073\u3064\u3051\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u4f53\u5236\u306f\u5358\u306a\u308b\u6307\u6458\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6210\u9577\u3092\u4fc3\u3059\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u652f\u63f4\u3067\u3042\u308b\u3079\u304d\u3067\u3059\u3002<\/p>\n<p>\u4fe1\u983c\u95a2\u4fc2\u306e\u3042\u308b\u904b\u7528\u304c\u3001\u7d44\u7e54\u5168\u4f53\u306e\u54c1\u8cea\u5e95\u4e0a\u3052\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-36\" >\u5fdc\u7b54\u54c1\u8cea\u306e\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u78ba\u7acb\u3092\u76ee\u6307\u305d\u3046<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u54c1\u8cea\u306e\u9ad8\u3055\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u5927\u304d\u304f\u5f71\u97ff\u3059\u308b\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u793e\u5185\u3067\u8a55\u4fa1\u3092\u5b9f\u65bd\u3057\u3001\u6539\u5584\u306b\u5411\u3051\u3066KPI\u3092\u8a2d\u5b9a\u3057\u3066\u53d6\u308a\u7d44\u307f\u3092\u7d9a\u3051\u3066\u3044\u3051\u3070\u3001\u304d\u3063\u3068\u9867\u5ba2\u304c\u559c\u3076\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u78ba\u7acb\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u9867\u5ba2\u306f\u4eca\u5f8c\u3082\u5909\u5316\u3057\u3066\u3044\u304f\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u6c42\u3081\u308b\u3053\u3068\u3082\u5909\u308f\u3063\u3066\u3044\u304f\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u308c\u306b\u5bfe\u3057\u3066\u67d4\u8edf\u306b\u5fdc\u7b54\u54c1\u8cea\u3092\u9069\u5408\u3055\u305b\u3066\u3044\u304b\u306a\u3051\u308c\u3070\u3001\u9867\u5ba2\u306b\u7d0d\u5f97\u3067\u304d\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u308b\u3053\u3068\u306f\u96e3\u3057\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u30d7\u30ed\u3068\u3057\u3066\u5e38\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u4f1a\u793e\u306b\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u306e\u306f\u52b9\u7387\u7684\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306f\u5145\u5b9f\u3057\u305f\u6559\u80b2\u3092\u5b9f\u65bd\u3057\u3066\u30b9\u30bf\u30c3\u30d5\u306e\u80fd\u529b\u5411\u4e0a\u306b\u52aa\u3081\u3066\u304a\u308a\u3001\u5fdc\u5bfe\u54c1\u8cea\u5411\u4e0a\u306e\u305f\u3081\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5e38\u6642\u5b9f\u65bd\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u305f\u3044\u3068\u601d\u3063\u305f\u3089\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306b\u307e\u305a\u306f\u76f8\u8ac7\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-37\" >\u304a\u308f\u308a\u306b<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5fdc\u5bfe\u54c1\u8cea\u306e\u5b9a\u7fa9\u304b\u3089\u3001\u8ab2\u984c\u30fb\u8a55\u4fa1\u65b9\u6cd5\u30fb\u6539\u5584\u7b56\u307e\u3067\u591a\u89d2\u7684\u306b\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u306e\u7dad\u6301\u306b\u306f\u3001\u7684\u78ba\u306a\u8a55\u4fa1\u3068\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n<p>\u81ea\u793e\u3067\u306e\u7ba1\u7406\u306b\u9650\u754c\u3092\u611f\u3058\u305f\u5834\u5408\u306f\u3001\u5916\u90e8\u306e\u5c02\u9580\u30b5\u30fc\u30d3\u30b9\u306e\u6d3b\u7528\u3082\u6709\u52b9\u3067\u3059\u3002<\/p>\n<p>\u3088\u308a\u9ad8\u54c1\u8cea\u306a\u5fdc\u5bfe\u4f53\u5236\u306e\u69cb\u7bc9\u306b\u5411\u3051\u3001\u3067\u304d\u308b\u3053\u3068\u304b\u3089\u7740\u5b9f\u306b\u53d6\u308a\u7d44\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<div style=\"margin: 50px auto; text-align: center;\"><a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n<img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n<\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e5%bf%9c%e5%af%be%e5%93%81%e8%b3%aa\/\">\u5fdc\u5bfe\u54c1\u8cea<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u982d\u3092\u60a9\u307e\u305b\u3066\u3044\u308b\u4eba\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u4eca\u56de\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3068\u306f\u4f55\u306a\u306e\u304b\u3001\u7ba1\u7406\u65b9\u6cd5\u3084\u54c1\u8cea\u5411\u4e0a\u306e\u5fc5\u8981\u6027\u3001\u5c0e\u5165\u4e8b\u4f8b\u306a\u3069\u3092\u4ea4\u3048\u306a\u304c\u3089\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002 \u30b3\u30fc\u30eb\u30bb\u30f3\u2026<span class=\"read-more\"><a 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