{"id":4364,"date":"2022-09-30T16:22:00","date_gmt":"2022-09-30T07:22:00","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=4364"},"modified":"2025-05-07T14:55:09","modified_gmt":"2025-05-07T05:55:09","slug":"callcenter-of-newelectric","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/others\/callcenter-of-newelectric\/","title":{"rendered":"\u65b0\u96fb\u529b\u4e8b\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u4ee3\u884c\u3059\u3079\u304d\u304b\uff1f"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/923DSC_40060724_TP_V.png\" alt=\"\u65b0\u96fb\u529b\u4e8b\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u4ee3\u884c\u3059\u3079\u304d\u304b\uff1f\" width=\"728\" 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id=\"rtoc-4\" >\u65b0\u96fb\u529b\u4f1a\u793e\u306f4\u7a2e\u985e\u306b\u5206\u985e\u3067\u304d\u308b<\/h2>\n<p>2022\u5e749\u670822\u65e5\u6642\u70b9\u3067\u5408\u8a08733\u4e8b\u696d\u8005\u3082\u5b58\u5728\u3059\u308b\u300c\u5c0f\u58f2\u96fb\u6c17\u4e8b\u696d\u8005\u300d\u3002\u300c\u4e00\u822c\u96fb\u6c17\u4e8b\u696d\u8005\u300d\u3060\u3063\u305f\u5927\u624b10\u4e8b\u696d\u8005\u3092\u9664\u3044\u3066\u3001\u5358\u7d14\u8a08\u7b97\u3067\u3082723\u4e8b\u696d\u8005\u306e\u65b0\u96fb\u529b\u4f1a\u793e\u304c\u5b58\u5728\u3057\u307e\u3059\u3002\u65b0\u96fb\u529b\u4f1a\u793e\u306f\u3001\u305d\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u7279\u5fb4\u304b\u3089\u3001\u5927\u304d\u304f4\u7a2e\u985e\u306b\u5206\u985e\u53ef\u80fd\u3067\u3059\u3002\u7279\u5fb4\u3054\u3068\u306b\u5206\u3051\u3066\u3001\u89e3\u8aac\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-5\" >\u8c4a\u5bcc\u306a\u6599\u91d1\u30e1\u30cb\u30e5\u30fc\u3092\u5c55\u958b\u3057\u3066\u3044\u308b<\/h3>\n<p>1\u3064\u3081\u306e\u7279\u5fb4\u3068\u3057\u3066\u3001\u8c4a\u5bcc\u306a\u6599\u91d1\u30e1\u30cb\u30e5\u30fc\u306e\u5c55\u958b\u3092\u884c\u3046\u65b0\u96fb\u529b\u4f1a\u793e\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u591a\u304f\u306e\u4e8b\u696d\u8005\u304c\u96fb\u529b\u5c0f\u58f2\u4e8b\u696d\u306b\u53c2\u5165\u3057\u305f\u3053\u3068\u3067\u7af6\u4e89\u304c\u8d77\u3053\u308a\u3001\u5404\u793e\u305d\u308c\u305e\u308c\u6d88\u8cbb\u8005\u306b\u3068\u3063\u3066\u304a\u5f97\u306a\u6599\u91d1\u30e1\u30cb\u30e5\u30fc\u3084\u30d7\u30e9\u30f3\u3092\u8a2d\u5b9a\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h4>\u6642\u9593\u5e2f\u5272<\/h4>\n<p>\u6642\u9593\u5e2f\u306b\u3088\u3063\u3066\u96fb\u6c17\u6599\u91d1\u3092\u5909\u3048\u308b\u30d7\u30e9\u30f3\u3067\u3059\u3002\u671d\u30fb\u663c\u30fb\u591c\u9593\u306a\u3069\u30011\u65e5\u306e\u3046\u3061\u3067\u96fb\u6c17\u3092\u591a\u304f\u4f7f\u3046\u6642\u9593\u5e2f\u306f\u3001\u6d88\u8cbb\u8005\u305d\u308c\u305e\u308c\u3067\u7570\u306a\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u30aa\u30d5\u30a3\u30b9\u306a\u3089\u5c31\u696d\u4e2d\u306e\u663c\u9593\u306e\u6642\u9593\u5e2f\u3001\u4e00\u822c\u5bb6\u5ead\u3084\u4e00\u4eba\u66ae\u3089\u3057\u306a\u3089\u663c\u9593\u306f\u4e0d\u5728\u3067\u96fb\u6c17\u3092\u4e3b\u306b\u4f7f\u3046\u306e\u306f\u591c\u9593\u3001\u306a\u3069\u9700\u8981\u306e\u9055\u3044\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u3002\u6642\u9593\u5e2f\u5272\u306f\u3001\u671d\u3084\u591c\u306a\u3069\u3001\u7279\u5b9a\u306e\u6642\u9593\u5e2f\u306b\u4f7f\u7528\u3059\u308b\u96fb\u6c17\u6599\u91d1\u304c\u5b89\u304f\u306a\u308b\u30d7\u30e9\u30f3\u3067\u3059\u3002\u5951\u7d04\u3059\u308b\u3068\u304d\u306b\u3001\u4e00\u756a\u96fb\u6c17\u306e\u4f7f\u7528\u91cf\u304c\u591a\u3044\u6642\u9593\u5e2f\u306e\u96fb\u6c17\u6599\u91d1\u304c\u5b89\u4fa1\u306a\u30d7\u30e9\u30f3\u3092\u9078\u3079\u3070\u3001\u307b\u3068\u3093\u3069\u4f7f\u7528\u3057\u306a\u3044\u6642\u9593\u5e2f\u304c\u9ad8\u4fa1\u3060\u3063\u305f\u3068\u3057\u3066\u3082\u3001\u4e00\u304b\u6708\u5168\u4f53\u3067\u898b\u308b\u3068\u96fb\u6c17\u6599\u91d1\u304c\u4f4e\u304f\u6291\u3048\u3089\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u65b0\u96fb\u529b\u4f1a\u793e\u306b\u3068\u3063\u3066\u3082\u3001\u5b89\u304f\u8a2d\u5b9a\u3057\u305f\u6642\u9593\u5e2f\u306f\u96fb\u6c17\u9700\u8981\u304c\u5927\u304d\u3044\u3068\u4e88\u60f3\u3067\u304d\u308b\u305f\u3081\u3001\u8abf\u9054\u3059\u308b\u96fb\u6c17\u91cf\u304c\u8aad\u307f\u3084\u3059\u304f\u306a\u308b\u3068\u3044\u3046\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h4>\u5b9a\u984d\u5236<\/h4>\n<p>\u5b9a\u984d\u5236\u306f\u3001\u4e00\u5b9a\u306e\u4f7f\u7528\u91cf\u307e\u3067\u306f\u6bce\u6708\u540c\u3058\u91d1\u984d\u3092\u652f\u6255\u3046\u3068\u6c7a\u307e\u3063\u3066\u3044\u308b\u30d7\u30e9\u30f3\u3067\u3059\u3002\u4e00\u5b9a\u91cf\u3092\u8d85\u3048\u308b\u3068\u3001\u4f7f\u7528\u91cf\u306b\u5fdc\u3058\u3066\u8ab2\u91d1\u3055\u308c\u308b\u30d7\u30e9\u30f3\u304c\u591a\u3044\u3067\u3057\u3087\u3046\u3002\u6642\u9593\u5e2f\u306b\u304b\u304b\u308f\u3089\u305a\u96fb\u6c17\u3092\u4f7f\u7528\u3059\u308b\u4ee3\u308f\u308a\u306b\u3001\u6bce\u6708\u306e\u4f7f\u7528\u91cf\u306f\u5927\u304d\u304f\u5897\u6e1b\u3057\u306a\u3044\u3001\u3068\u3044\u3046\u30e9\u30a4\u30d5\u30b9\u30bf\u30a4\u30eb\u306e\u5834\u5408\u306b\u304a\u3059\u3059\u3081\u3067\u3059\u3002\u30aa\u30d5\u30a3\u30b9\u306e\u4f11\u696d\u3084\u3001\u5bb6\u65cf\u306e\u9577\u671f\u65c5\u884c\u306a\u3069\u3067\u3042\u307e\u308a\u96fb\u6c17\u3092\u4f7f\u308f\u306a\u304b\u3063\u305f\u3068\u304d\u3082\u540c\u3058\u91d1\u984d\u3092\u652f\u6255\u3046\u3053\u3068\u306b\u306f\u306a\u308a\u307e\u3059\u304c\u3001\u6bce\u6708\u306e\u96fb\u6c17\u4ee3\u304c\u8a08\u7b97\u3057\u3084\u3059\u3044\u70b9\u304c\u30e1\u30ea\u30c3\u30c8\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<h4>\u5f93\u91cf\u5236\u3068\u5b8c\u5168\u5f93\u91cf\u5236<\/h4>\n<p>\u4f7f\u7528\u91cf\u306b\u5fdc\u3058\u3066\u96fb\u6c17\u4ee3\u304c\u6c7a\u307e\u308b\u305f\u3081\u3001\u6bce\u6708\u4f7f\u3063\u305f\u5206\u3060\u3051\u3057\u304b\u652f\u6255\u3044\u306e\u5fc5\u8981\u304c\u306a\u3044\u30d7\u30e9\u30f3\u3067\u3059\u3002\u5f93\u91cf\u5236\u306e\u30d7\u30e9\u30f3\u3067\u306f\u6bce\u6708\u306e\u57fa\u672c\u6599\u91d1\u304c\u4f4e\u984d\u306b\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u5b8c\u5168\u5f93\u91cf\u5236\u306e\u5834\u5408\u306f0\u5186\u3068\u3044\u3046\u65b0\u96fb\u529b\u4f1a\u793e\u3082\u3042\u308a\u307e\u3059\u3002\u4f7f\u7528\u91cf\u306e\u5c11\u306a\u3044\u5834\u5408\u3084\u3001\u30bb\u30ab\u30f3\u30c9\u30cf\u30a6\u30b9\u306a\u3069\u96fb\u6c17\u3092\u4f7f\u7528\u3057\u306a\u3044\u6642\u671f\u3082\u3042\u308b\u5efa\u7269\u306b\u304a\u3059\u3059\u3081\u3067\u3059\u3002\u307e\u305f\u3001\u5f93\u91cf\u5236\u306e\u4e2d\u3067\u3001\u4f7f\u3048\u3070\u4f7f\u3046\u307b\u3069\u300ckWh\u5f53\u305f\u308a\u306e\u6599\u91d1\u300d\u304c\u304a\u5f97\u306b\u306a\u308b\u30d7\u30e9\u30f3\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u65b0\u96fb\u529b\u4f1a\u793e\u306a\u3089\u3001\u5927\u5bb9\u91cf\u306e\u96fb\u6c17\u3092\u4f7f\u3046\u3054\u5bb6\u65cf\u3084\u300124\u6642\u9593\u7a3c\u50cd\u306e\u5de5\u5834\u30fb\u5e97\u8217\u306a\u3069\u3067\u3082\u304a\u5f97\u306b\u5951\u7d04\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-6\" 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id=\"rtoc-10\" >\u30a8\u30cd\u30eb\u30ae\u30fc\u3068\u96fb\u529b &#8211; 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id=\"rtoc-11\" 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id=\"rtoc-12\" >\u65b0\u96fb\u529b\u4e8b\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u4ee3\u884c\u3092\u9078\u3076\u6642\u306e\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p>\u591a\u69d8\u5316\u3057\u305f\u96fb\u529b\u4f1a\u793e\u3084\u3001\u6599\u91d1\u30e1\u30cb\u30e5\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u3001\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306f\u8907\u96d1\u5316\u3057\u3066\u304d\u3066\u3044\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u8c4a\u5bcc\u306a\u5546\u6750\u77e5\u8b58\u3084\u9ad8\u5ea6\u306a\u30b9\u30ad\u30eb\u3092\u5fc5\u8981\u3068\u3055\u308c\u308b\u305f\u3081\u3001\u4eba\u624b\u4e0d\u8db3\u3084\u30b3\u30b9\u30c8\u9762\u3067\u306e\u8ab2\u984c\u306b\u76f4\u9762\u3057\u307e\u3059\u3002\u305d\u3093\u306a\u8ab2\u984c\u3092\u89e3\u6d88\u3059\u308b\u305f\u3081\u3001PPS\u7279\u5316\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u3054\u7d39\u4ecb\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<p><\/p>\n<h2 id=\"rtoc-13\" >PPS\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u306e\u3054\u6848\u5185<\/h2>\n<p>\u4eca\u56de\u306f\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u304c\u63d0\u4f9b\u3092\u3057\u3066\u304a\u308a\u307e\u3059\u300ePPS\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u300f\u306b\u3064\u3044\u3066\u3001\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-14\" >\u696d\u52d9\u5185\u5bb9\uff08\u4f8b\uff09<\/h3>\n<p>\u30fb\u696d\u52d9\u5185\u5bb9\uff1a\u96fb\u8a71\u5bfe\u5fdc<br \/>\n\u30fb\u5bfe\u5fdc\u65e5\u6642\uff1a\u5e73\u65e5\u306e\u307f<br \/>\n\u30fb\u7a3c\u50cd\u6642\u9593\uff1a8\u6642\u9593<br \/>\n\u30fb\u5bfe\u5fdc\u4ef6\u6570\uff1a1\u65e530\u4ef6\uff0f\u6708\u9593600\u4ef6<br \/>\n\u30fb\u904b\u7528\u96bb\u6570\uff1a1\u5e2d<\/p>\n<p>\u25ce\u6a19\u6e96\u88c5\u5099\uff1aCTl\u00b7CRM\u30b7\u30b9\u30c6\u30e0\uff0fIVR\uff0f\u5168\u901a\u8a71\u9332\u97f3\u6a5f\u80fd\u306a\u3069<br \/>\n\u25ceOPTION\uff1a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\uff0fLINE\u9023\u643a\uff0f\u30e1\u30fc\u30eb<br \/>\n\u25ce\u6708\u9593\u904b\u55b6\u8cbb\u7528\u3000\uffe5398,000\uff5e\u3000\u203b\u521d\u671f\u8cbb\u7528\u5225\u9014<\/p>\n<p>\n\u305d\u306e\u4ed6\u5404\u7a2eDM\u767a\u9001Web\u30da\u30fc\u30b8\u3084\u9867\u5ba2\u30de\u30a4\u30da\u30fc\u30b8\u69cb\u7bc9\u3001\u30c1\u30e3\u30c3\u30c8\u30dd\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3082\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n<h2 id=\"rtoc-15\" >\u5c0e\u5165\u4e8b\u4f8b\uff1aPPS\u7279\u5316\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u9ad8\u54c1\u8cea\u306a\u5fdc\u5bfe\u3092\u63d0\u4f9b\u3057\u3001CS\u5411\u4e0a\u306b\u8ca2\u732e\u3002\u5927\u624b\u4f01\u696d A\u793e\u69d8<\/h2>\n<p>\u96fb\u529b\u306e\u5c0f\u58f2\u5168\u9762\u81ea\u7531\u5316\u306b\u3088\u308a\u3001\u30e9\u30a4\u30d5\u30b9\u30bf\u30a4\u30eb\u3084\u4fa1\u5024\u89b3\u306b\u5408\u308f\u305b\u3001\u96fb\u6c17\u306e\u58f2\u308a\u624b\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u81ea\u7531\u306b\u9078\u3079\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u7169\u96d1\u306aPPS\/\u5730\u57df\u96fb\u529b\u306e\u904b\u55b6\u696d\u52d9\u3092\u6700\u9069\u5316\u3057\u305f\u3044\u3068\u3044\u3046\u304a\u5ba2\u69d8\u306e\u304a\u58f0\u3092\u57fa\u306b\u3001\u65b0\u96fb\u529b\u300e\u592a\u967d\u5149\u767a\u96fb\u300f\u3092\u8ca9\u58f2\u3057\u3066\u3044\u308bA\u793e\u69d8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u3064\u3044\u3066\u3001\u4e8b\u4f8b\u3068\u5171\u306b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-16\" >\u30b5\u30fc\u30d3\u30b9\u6982\u8981<\/h3>\n<p>\u5927\u624b\u4f01\u696d A\u793e\u69d8\u306f\u3001\u65b0\u96fb\u529b\u5951\u7d04\u9867\u5ba2\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u5145\u5b9f\u30fb\u62e1\u5927\u3092\u6a21\u7d22\u3057\u3066\u304a\u3089\u308c\u307e\u3057\u305f\u3002 <br \/>\n\u305d\u3053\u3067\u3001\u65e2\u5b58\u306e\u96fb\u529b\u4f1a\u793e\u304b\u3089\u96fb\u6c17\u306e\u8cfc\u5165\u5148\u3092\u5207\u308a\u66ff\u3048\u305f\u304a\u5ba2\u69d8\u3001\u307e\u305f\u306f\u5207\u66ff\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u3054\u63d0\u6848\u3044\u305f\u3057\u307e\u3057\u305f\u3002\u65b0\u96fb\u529b\u306b\u95a2\u9023\u3059\u308b\u5951\u7d04\u306e\u96fb\u8a71\u304a\u554f\u5408\u305b\u306b\u5fdc\u5bfe\u3001\u5951\u7d04\u6e08\u30fb\u5951\u7d04\u524d\u30fb\u89e3\u7d04\u306e\u3054\u5e0c\u671b\u30e6\u30fc\u30b6\u30fc\u69d8\u3078\u9069\u6642\u3054\u6848\u5185\u3092\u884c\u3044\u307e\u3057\u305f\u3002\u307e\u305f\u65b0\u96fb\u529b\u306e\u4ed5\u69d8\u3084\u304a\u624b\u7d9a\u304d\u5168\u822c\u306e\u30b5\u30dd\u30fc\u30c8\u3082\u5bfe\u5fdc\u3044\u305f\u3057\u307e\u3057\u305f\u3002<\/p>\n<h3 id=\"rtoc-17\" 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>\u5c0e\u5165\u5f8c\u306e\u6210\u679c<\/h3>\n<p>\u6d17\u3044\u51fa\u3055\u308c\u305f\u8ab2\u984c\u3092\u89e3\u6d88\u3059\u308b\u305f\u3081\u3001\u6539\u5584\u7b56\u3092\u660e\u78ba\u5316\u3057\u3001\u304a\u5ba2\u69d8\u3078\u3054\u63d0\u6848\u3057\u3001\u6210\u679c\u3092\u4e0a\u3052\u308b\u3053\u3068\u304c\u51fa\u6765\u307e\u3057\u305f\u3002<\/p>\n<p>\u30fb\u65b0\u96fb\u529b\u95a2\u9023\u306e\u7d4c\u9a13\u3084\u30ce\u30a6\u30cf\u30a6\u3092\u6d3b\u304b\u3057\u305f\u9ad8\u54c1\u8cea\u306aCS\u5bfe\u5fdc\u3092\u63d0\u4f9b\u3002<br \/>\n\u30fb\u554f\u3044\u5408\u308f\u305b\u5c02\u7528\u7a93\u53e3\u306b\u3088\u308b\u696d\u52d9\u306e\u52b9\u7387\u5316\u3002<br \/>\n\u30fb\u5bfe\u5fdc\u6642\u9593\u306b\u3088\u308b\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u306e\u30a2\u30c3\u30d7\u3002<\/p>\n<h3 id=\"rtoc-19\" >\u6210\u679c\u5f8c\u306e\u30b3\u30e1\u30f3\u30c8<\/h3>\n<p>\u62c5\u5f53\u3078\u306e\u96fb\u8a71\u304c\u6e1b\u308b\u3053\u3068\u3067\u3001\u672c\u6765\u306e\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u5c02\u7528\u306e\u5546\u54c1\u76f8\u8ac7\u7a93\u53e3\u3067\u306f\u300199%\u4ee5\u4e0a\u306e\u56de\u7b54\u7387\u3092\u7dad\u6301\u3067\u304d\u308b\u3053\u3068\u3067\u9867\u5ba2\u306e\u5229\u4fbf\u6027\u304c\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u305d\u308c\u307e\u3067\u306f\u5bfe\u5fdc\u304c\u96e3\u3057\u304b\u3063\u305f\u4f11\u65e5\u3084\u696d\u52d9\u6642\u9593\u5916\u306e\u30d5\u30a9\u30ed\u30fc\u3082\u53ef\u80fd\u3068\u306a\u3063\u305f\u305f\u3081\u3001\u8ca9\u58f2\u5e97\u69d8\u306e\u6e80\u8db3\u5ea6\u3082\u5927\u304d\u304f\u30a2\u30c3\u30d7\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><\/p>\n<p><!--\u3053\u3053\u307e\u3067--><\/p>\n<h2 id=\"rtoc-20\" >\u65b0\u96fb\u529b\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u7acb\u3061\u4e0a\u3052\u3066\u904b\u7528\u3059\u308b\u306e\u306f\u3068\u3066\u3082\u96e3\u3057\u3044\u3067\u3059\u3002\u305d\u3053\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u306b\u4e0d\u5b89\u304c\u3042\u308b\u5834\u5408\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u305d\u306e\u3082\u306e\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3057\u3066\u3057\u307e\u3046\u306e\u3082\u4e00\u3064\u306e\u624b\u3067\u3057\u3087\u3046\u3002\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3067\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u305fBPO\u30b5\u30fc\u30d3\u30b9\u3092\u904b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306e\u81ea\u793e\u56de\u7b54\u738799\uff05\u306a\u3069\u3001\u30af\u30aa\u30ea\u30c6\u30a3\u306e\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u304c\u53ef\u80fd\u306a\u306e\u3067\u3001\u305c\u3072\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u691c\u8a0e\u3057\u3066\u307f\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<\/p>\n<style>\n\/* container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;<\/p>\n<p>*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    font-weight: bold;\n    font-size: 16px;\n    text-align: center;\n    position: relative;\n    height: 48px;\n    line-height: 48px;\n    padding: 0;\n    box-shadow: none !important;\n    border: none;\n}\na.dlbtn:hover {\nopacity: 0.8;\n}\n<P><\/p>\n<\/style>\n<p><P>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/P><\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width:100%; background-color:#f0f8ff; margin:5px auto; padding:5px 0px;\">\n<div style=\"width:100%; margin:0px auto; display:flex; justify-content:center; align-items:center;\">\n<div style=\"width:30%;\"><img decoding=\"async\" loading=\"lazy\" style=\"display:block; max-width:80%; margin:0px auto; padding:1px; font-size:12px; object-fit:cover; border:2px #0064D1 solid;\" width=\"225\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" \/><\/div>\n<div style=\"width:70%; margin-top:1px; margin-right:10px; padding:5px;\">\n      <P style=\"margin:20px 0px 15px 0px; font-size:18px; font-weight:normal; background:linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/P><\/p>\n<p style=\"margin:5px 5px 10px 5px; font-size:14px; font-weight:normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align:right; margin-right:10px; margin-bottom:10px;\">\n        <a href=\"\/dl_bpo_service\" style=\"display:inline-block; width:160px; background-color:#ec3a2c; border-radius:8px; color:#fff; font-weight:bold; font-size:16px; text-align:center; height:48px; line-height:48px; padding:0; box-shadow:none !important; border:none; text-decoration:none;\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<style>\n.h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 1.5em; margin-block-start: 0.83em; margin-block-end: 0.83em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; }\n.h3-design { font-size: 22px; line-height: 1.4; padding-bottom: 5px; color: #3a3a3a; border-bottom: 1px solid #e1e3e6; margin: 0px 0px 15px; display: block; font-size: 1.17em; margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; }\n<\/style>\n<div 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class=\"strongp\">\u60c5\u5831\u96c6\u7d04-\u84c4\u7a4d-\u5206\u6790\u306a\u3069\u30bb\u30f3\u30bf\u30fc\u904b\u55b615\u5e74\u4ee5\u4e0a\u306e\u5b9f\u7e3e\u3001\u30ce\u30a6\u30cf\u30a6\u3092\u5229\u7528\u3057\u3001\u52b9\u7387\u5316\u3068\u54c1\u8cea\u5411\u4e0a\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u898f\u7acb\u3061\u4e0a\u3052\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5b89\u5b9a\u3057\u305f\u54c1\u8cea<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div 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rbox\">\n<div>\n<p class=\"strongp\">\u30af\u30e9\u30a6\u30c9CRM\u5c0e\u5165\u3067\u53f0\u98a8\u3084\u5730\u9707\u7b49\u306e\u5927\u898f\u6a21\u707d\u5bb3\u306b\u3088\u308b\u4ea4\u901a\u6a5f\u95a2\u306e\u6025\u306a\u9045\u5ef6\u3067\u3082\u30ea\u30e2\u30fc\u30c8\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u4e8b\u4f8b<\/div>\n<div style=\"text-align: center; line-height: 1.5;\">\n<div id=\"relationlist\" style=\"padding: 20px 8px 0; background-color: #E5E5DE; margin-bottom: 60px; max-width: 720px; margin-left: auto; margin-right: auto; box-sizing: border-box;\">\n<ul style=\"display: flex !important; flex-wrap: wrap !important; justify-content: space-between !important; list-style: none; padding: 0; margin: 0 auto; max-width: 720px !important; box-sizing: border-box;\">\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 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hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u7a93\u53e3\u306e\u4e00\u5143\u5316\u3067\u51e6\u7406\u52b9\u7387\u304c\u5927\u304d\u304f\u5411\u4e0a\u3002\u592a\u967d\u5149\u95a2\u9023\u306e\u76f8\u8ac7\u7a93\u53e3\u30fb\u4fee\u7406\u53d7\u4ed8<\/span><br \/>\n          <span style=\"display: block; color: #333;\">\u7dcf\u5408\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc J\u793e\u69d8<\/span><br \/>\n        <\/a>\n      <\/li>\n<\/ul><\/div>\n<\/div>\n<div style=\"margin: 50px auto; text-align: center;\"><a class=\"pc\" href=\"https:\/\/ntn-bpo.jp\/contact\/\"> <img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/> <\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e5%b0%8e%e5%85%a5%e4%ba%8b%e4%be%8b\/\">\u5c0e\u5165\u4e8b\u4f8b<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%96%b0%e9%9b%bb%e5%8a%9b\/\">\u65b0\u96fb\u529b<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u4f01\u696d\u3068\u9867\u5ba2\u306e\u91cd\u8981\u306a\u63a5\u70b9\u3067\u3042\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u3001\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u306b\u59d4\u8a17\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u5c02\u9580\u7528\u8a9e\u304c\u591a\u304f\u3001\u5bfe\u5fdc\u3082\u8907\u96d1\u306b\u306a\u308a\u304c\u3061\u306a\u65b0\u96fb\u529b\u4e8b\u696d\u306e\u5834\u5408\u3001\u4ee3\u884c\u3059\u3079\u304d\u3067\u3057\u3087\u3046\u304b\uff1f\u3053\u306e\u8a18\u4e8b\u3067\u89e3\u8aac\u3057\u307e\u3059\u3002 \u305d\u3082\u305d\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/others\/callcenter-of-newelectric\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":4366,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[26,25,33,12],"class_list":["post-4364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-others","tag-26","tag-25","tag-33","tag-business-agency"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=4364"}],"version-history":[{"count":4,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4364\/revisions"}],"predecessor-version":[{"id":6540,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4364\/revisions\/6540"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/4366"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=4364"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=4364"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=4364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}