{"id":4361,"date":"2025-04-24T20:05:44","date_gmt":"2025-04-24T11:05:44","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=4361"},"modified":"2025-10-16T12:42:40","modified_gmt":"2025-10-16T03:42:40","slug":"callcenter-of-ivr","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-of-ivr\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u81ea\u52d5\u5316\u3068\u306f\uff1fIVR\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3084\u9078\u3073\u65b9\u3082\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/PASONAZ160306340I9A1862_TP_V.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eIVR\u3068\u306f\uff1f\u5b9f\u969b\u5c0e\u5165\u3059\u308b\u3068\u304d\u306e\u6d41\u308c\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb\" width=\"728\" \/><\/p>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u6226\u7565\u306e\u4e00\u3064\u3068\u306a\u3063\u305f\u3053\u3068\u304b\u3089\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bIVR\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u30b1\u30fc\u30b9\u304c\u5897\u52a0\u3057\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u306b\u3082\u3064\u306a\u304c\u308bIVR\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304b\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u81ea\u52d5\u5316\u3068\u306f<\/h2>\n<p><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u81ea\u52d5\u5316\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u884c\u3063\u3066\u3044\u305f\u5bfe\u5fdc\u696d\u52d9\u3092\u30b7\u30b9\u30c6\u30e0\u3084\u30c4\u30fc\u30eb\u306b\u7f6e\u304d\u63db\u3048\u308b\u53d6\u308a\u7d44\u307f\u3092\u6307\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u4ee3\u8868\u4f8b\u3068\u3057\u3066\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084AI\u97f3\u58f0\u8a8d\u8b58\u3001IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u5fc5\u8981\u306a\u60c5\u5831\u306b\u8fc5\u901f\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u8907\u96d1\u306a\u6848\u4ef6\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u81ea\u52d5\u5316\u306e\u91cd\u8981\u6027\u306f\u3001\u4eba\u624b\u4e0d\u8db3\u3084\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u5897\u52a0\u3068\u3044\u3063\u305f\u696d\u754c\u5171\u901a\u306e\u8ab2\u984c\u306b\u76f4\u7d50\u3057\u3066\u3044\u308b\u70b9\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u300124\u6642\u9593365\u65e5\u306e\u5bfe\u5fdc\u3084\u3001\u5f85\u3061\u6642\u9593\u524a\u6e1b\u3001\u4eba\u7684\u30df\u30b9\u9632\u6b62\u306a\u3069\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u6539\u5584\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u8fd1\u5e74\u3067\u306f\u81ea\u52d5\u5316\u306f\u52b9\u7387\u5316\u3068\u54c1\u8cea\u7dad\u6301\u3092\u4e21\u7acb\u3055\u305b\u308b\u624b\u6bb5\u3068\u3057\u3066\u3001\u73fe\u4ee3\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u6b20\u304b\u305b\u306a\u3044\u53d6\u308a\u7d44\u307f\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-2\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u81ea\u52d5\u5316\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6925\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00085_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u81ea\u52d5\u5316\u3059\u308b\u30e1\u30ea\u30c3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00085_1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00085_1-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00085_1-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u5148\u8ff0\u306e\u901a\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u81ea\u52d5\u5316\u306f\u8fd1\u5e74\u3001\u3055\u307e\u3056\u307e\u306a\u4f01\u696d\u304c\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u81ea\u52d5\u5316\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-3\" >\u5bfe\u5fdc\u54c1\u8cea\u3092\u4fdd\u3064\u3053\u3068\u304c\u3067\u304d\u308b<\/h3>\n<p><strong>\u81ea\u52d5\u5316\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u54c1\u8cea\u3092\u5b89\u5b9a\u7684\u306b\u7dad\u6301\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u305f\u3068\u3048\u3070IVR\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u6642\u9593\u5e2f\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7d4c\u9a13\u5024\u306b\u5de6\u53f3\u3055\u308c\u305a\u3001\u5e38\u306b\u5747\u4e00\u306a\u5fdc\u5bfe\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u306f\u907f\u3051\u3089\u308c\u306a\u3044\u8a8d\u8b58\u306e\u305a\u308c\u3084\u6848\u5185\u306e\u3070\u3089\u3064\u304d\u3082\u3001\u81ea\u52d5\u5316\u306b\u3088\u308a\u6700\u5c0f\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001FAQ\u3084\u5b9a\u578b\u554f\u3044\u5408\u308f\u305b\u3092\u30b7\u30b9\u30c6\u30e0\u306b\u4efb\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u77ed\u6642\u9593\u3067\u5fc5\u8981\u306a\u60c5\u5831\u306b\u305f\u3069\u308a\u7740\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-4\" >\u696d\u52d9\u8ca0\u62c5\u3092\u8efd\u6e1b\u3067\u304d\u308b<\/h3>\n<p><strong>\u5358\u7d14\u306a\u6599\u91d1\u78ba\u8a8d\u3084\u624b\u7d9a\u304d\u6848\u5185\u306a\u3069\u3001\u983b\u5ea6\u306e\u9ad8\u3044\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u52d5\u5316\u3059\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p>\u305d\u306e\u7d50\u679c\u30011\u4eba\u3042\u305f\u308a\u306e\u51e6\u7406\u52b9\u7387\u304c\u4e0a\u304c\u308a\u3001\u9577\u6642\u9593\u52b4\u50cd\u3084\u7cbe\u795e\u7684\u8ca0\u62c5\u306e\u8efd\u6e1b\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001AI\u97f3\u58f0\u8a8d\u8b58\u3084RPA\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u8a18\u9332\u3084\u30c7\u30fc\u30bf\u5165\u529b\u306a\u3069\u306e\u4e8b\u52d9\u4f5c\u696d\u3082\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-5\" >\u4eba\u624b\u4e0d\u8db3\u306e\u89e3\u6d88\u306b\u3064\u306a\u304c\u308b<\/h3>\n<p>\u63a1\u7528\u30b3\u30b9\u30c8\u304c\u9ad8\u9a30\u3059\u308b\u6628\u4eca\u3001\u81ea\u52d5\u5316\u306f\u4e0d\u8db3\u3059\u308b\u4eba\u54e1\u3092\u88dc\u3046\u5b9f\u52b9\u7684\u306a\u624b\u6bb5\u3067\u3059\u3002<\/p>\n<p><strong>IVR<\/strong><strong>\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u5c11\u4eba\u6570\u3067\u3082\u5927\u91cf\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u4f53\u5236\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p>\u307e\u305f\u300124\u6642\u9593365\u65e5\u306e\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308b\u305f\u3081\u3001\u9867\u5ba2\u306e\u5229\u4fbf\u6027\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u904b\u55b6\u52b9\u7387\u3092\u9ad8\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-dx\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bDX\u5316\u3068\u306f\uff1f\u63a8\u9032\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9\u3092\u89e3\u8aac<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-6\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u81ea\u52d5\u5316\u3059\u308b\u65b9\u6cd5<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6924\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00085_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u81ea\u52d5\u5316\u3059\u308b\u65b9\u6cd5\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00085_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00085_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00085_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u81ea\u52d5\u5316\u3092\u5c0e\u5165\u3057\u3088\u3046\u3068\u3057\u3066\u3082\u3001\u4f55\u304b\u3089\u7740\u624b\u3059\u308c\u3070\u308f\u304b\u3089\u306a\u3044\u3068\u3044\u3046\u4f01\u696d\u306f\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u4ee5\u4e0b\u306b\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u81ea\u52d5\u5316\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-7\" >\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/h3>\n<p><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306fWeb\u30b5\u30a4\u30c8\u3084\u30a2\u30d7\u30ea\u306b\u8a2d\u7f6e\u3055\u308c\u3001\u9867\u5ba2\u306e\u8cea\u554f\u306b\u5373\u6642\u5bfe\u5fdc\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/strong><\/p>\n<p>FAQ\u3084\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7a3c\u50cd\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>AI\u3092\u6d3b\u7528\u3057\u305f\u9ad8\u5ea6\u306a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u306f\u3001\u81ea\u7136\u306a\u4f1a\u8a71\u5f62\u5f0f\u3067\u8907\u96d1\u306a\u8cea\u554f\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-8\" >RPA<\/h3>\n<p><strong>RPA<\/strong><strong>\uff08Robotic Process Automation\uff09\u306f\u3001\u4e8b\u52d9\u51e6\u7406\u3084\u30c7\u30fc\u30bf\u5165\u529b\u306a\u3069\u306e\u53cd\u5fa9\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3059\u308b\u6280\u8853\u3067\u3059\u3002<\/strong><\/p>\n<p>\u9867\u5ba2\u5bfe\u5fdc\u4ee5\u5916\u306b\u3082\u3001\u30b7\u30b9\u30c6\u30e0\u9593\u306e\u30c7\u30fc\u30bf\u9023\u643a\u3084\u5831\u544a\u66f8\u306e\u4f5c\u6210\u3092\u52b9\u7387\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u5168\u4f53\u7684\u306a\u696d\u52d9\u6539\u5584\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p>\u4eba\u70ba\u7684\u306a\u30df\u30b9\u3092\u9632\u304e\u3001\u4f5c\u696d\u54c1\u8cea\u306e\u5747\u4e00\u5316\u306b\u3082\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-9\" >AI\u97f3\u58f0\u8a8d\u8b58<\/h3>\n<p><strong>AI<\/strong><strong>\u97f3\u58f0\u8a8d\u8b58\u306f\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f1a\u8a71\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30c6\u30ad\u30b9\u30c8\u5316\u3059\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/strong><\/p>\n<p>\u5185\u5bb9\u3092\u5373\u5ea7\u306b\u5206\u6790\u3057\u3001\u5fdc\u5bfe\u5c65\u6b74\u3084\u54c1\u8cea\u5411\u4e0a\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u4f1a\u8a71\u4e2d\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u6a5f\u80fd\u3082\u3042\u308a\u3001\u5bfe\u5fdc\u7cbe\u5ea6\u3084\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-10\" >IVR<\/h3>\n<p><strong>IVR<\/strong><strong>\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306f\u3001\u9867\u5ba2\u306e\u30d7\u30c3\u30b7\u30e5\u64cd\u4f5c\u3084\u97f3\u58f0\u5165\u529b\u306b\u5fdc\u3058\u3066\u3001\u6700\u9069\u306a\u90e8\u7f72\u3078\u632f\u308a\u5206\u3051\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/strong><\/p>\n<p>\u5f85\u3061\u6642\u9593\u3092\u6e1b\u3089\u3057\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u6848\u5185\u3092\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u3001\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5c0e\u5165\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n<p>\u3067\u306f\u3001\u306a\u305c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067IVR\u3092\u5c0e\u5165\u3059\u308b\u3079\u304d\u306a\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-11\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067IVR\u3092\u5c0e\u5165\u3059\u308b\u7406\u7531\u306f\uff1f<\/h2>\n<p>IVR\u3068\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u4f7f\u7528\u3055\u308c\u308b\u97f3\u58f0\u6280\u8853\u3067\u3059\u3002<\/p>\n<p>\u696d\u52d9\u304c\u7d30\u5206\u5316\u3055\u308c\u591a\u5c90\u306b\u308f\u305f\u3063\u3066\u304d\u305f\u4e2d\u3067\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u306a\u304f\u3066\u306f\u306a\u3089\u306a\u3044\u30b7\u30b9\u30c6\u30e0\u3068\u3057\u3066\u6ce8\u76ee\u3092\u6d74\u3073\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>IVR\u306e\u4ed5\u7d44\u307f\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bIVR\u306e\u5c0e\u5165\u304c\u6025\u5897\u3057\u3066\u304d\u3066\u3044\u308b\u80cc\u666f\u306f\u3001\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-12\" >IVR\u306e\u610f\u5473<\/h3>\n<p>IVR(Interactive Voice Response)\u3068\u306f\u3001\u81ea\u52d5\u5fdc\u7b54\u3059\u308b\u97f3\u58f0\u6848\u5185\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u96fb\u8a71\u3092\u304b\u3051\u305f\u969b\u3001\u76f4\u63a5\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u8981\u4ef6\u306b\u3088\u3063\u3066\u632f\u308a\u5206\u3051\u3089\u308c\u305f\u756a\u53f7\u3092\u30d7\u30c3\u30b7\u30e5\u3059\u308b\u3053\u3068\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u90e8\u7f72\u306b\u8a98\u5c0e\u3059\u308b\u6848\u5185\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-13\" >IVR\u306e\u4ed5\u7d44\u307f<\/h3>\n<p>IVR\u306e\u57fa\u672c\u7684\u306a\u4ed5\u7d44\u307f\u306f\u3001\u97f3\u58f0\u6848\u5185\u306b\u5f93\u3063\u3066\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u3092\u62bc\u3057\u3066\u3044\u304f\u3053\u3068\u3067\u62c5\u5f53\u7a93\u53e3\u306b\u3064\u306a\u304c\u308b\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u9593\u306e\u53d6\u308a\u6b21\u304e\u4f5c\u696d\u306f\u81ea\u52d5\u5316\u3055\u308c\u3066\u3044\u307e\u3059\u3002IVR\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u3088\u3063\u3066\u632f\u308a\u5206\u3051\u3092\u884c\u3046\u30b7\u30ca\u30ea\u30aa\u304c\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3055\u308c\u3066\u304a\u308a\u3001\u9867\u5ba2\u306f\u8cea\u554f\u306b\u6b21\u3005\u3068\u7b54\u3048\u306a\u304c\u3089\u30d7\u30c3\u30b7\u30e5\u5165\u529b\u3092\u9032\u3081\u308b\u3053\u3068\u3067\u3001\u968e\u5c64\u304c\u6df1\u307e\u308a\u3001\u76ee\u7684\u306e\u56de\u7b54\u306b\u5230\u9054\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3068\u3044\u3046\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/p>\n<p>\u62c5\u5f53\u7a93\u53e3\u306b\u7e4b\u3052\u305f\u308a\u3001\u76ee\u7684\u306e\u56de\u7b54\u306b\u305f\u3069\u308a\u7740\u304f\u307e\u3067\u306e\u6bb5\u968e\u76f4\u63a5\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u306a\u3044\u305f\u3081\u3001\u52b9\u7387\u7684\u306b\u9867\u5ba2\u306e\u8a98\u5c0e\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-14\" >IVR\u306e\u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6535\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00062_1-1.jpg\" alt=\"IVR\u306e\u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00062_1-1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00062_1-1-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00062_1-1-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001IVR\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-15\" >\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3059\u308b<\/h3>\n<p><strong>IVR<\/strong><strong>\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u81ea\u5206\u306e\u76ee\u7684\u306b\u5408\u3063\u305f\u7a93\u53e3\u306b\u30b9\u30e0\u30fc\u30ba\u306b\u63a5\u7d9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u524d\u306b\u300c\u25cb\u25cb\u306e\u65b9\u306f1\u756a\u3092\u2026\u300d\u3068\u6848\u5185\u3055\u308c\u308b\u3053\u3068\u3067\u3001\u5f85\u3061\u6642\u9593\u306b\u3088\u308b\u30b9\u30c8\u30ec\u30b9\u3092\u6e1b\u3089\u305b\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u300124\u6642\u9593\u4f53\u5236\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u53d7\u4ed8\u3082\u53ef\u80fd\u306b\u306a\u308b\u305f\u3081\u3001\u55b6\u696d\u6642\u9593\u5916\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u611f\u3084\u5229\u4fbf\u6027\u304c\u9ad8\u307e\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-16\" >\u751f\u7523\u6027\u304c\u5411\u4e0a\u3059\u308b<\/h3>\n<p><strong>IVR<\/strong><strong>\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u6848\u4ef6\u3068\u3001\u305d\u3046\u3067\u306a\u3044\u6848\u4ef6\u3092\u81ea\u52d5\u7684\u306b\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p>\u81ea\u52d5\u632f\u308a\u5206\u3051\u304c\u5b9f\u884c\u3055\u308c\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u8907\u96d1\u306a\u5bfe\u5fdc\u3084\u500b\u5225\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u9867\u5ba2\u3078\u306e\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u9867\u5ba2\u60c5\u5831\u3092IVR\u306e\u6bb5\u968e\u3067\u5165\u529b\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u4e8b\u524d\u60c5\u5831\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u9023\u643a\u3055\u308c\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u7d50\u679c\u3068\u3057\u3066\u30011\u4ef6\u3042\u305f\u308a\u306e\u901a\u8a71\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u751f\u7523\u6027\u304c\u5927\u5e45\u306b\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-17\" >\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u3067\u304d\u308b<\/h3>\n<p>IVR\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u4e00\u90e8\u696d\u52d9\u304c\u81ea\u52d5\u5316\u3055\u308c\u308b\u305f\u3081\u3001\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u306e\u524a\u6e1b\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u4ef6\u6570\u304c\u6e1b\u308b\u305f\u3081\u4eba\u4ef6\u8cbb\u306e\u6291\u5236\u306b\u3064\u306a\u304c\u308a\u3001\u30d4\u30fc\u30af\u30bf\u30a4\u30e0\u306e\u4eba\u54e1\u78ba\u4fdd\u3082\u6700\u5c0f\u9650\u3067\u6e08\u307f\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u4e00\u6b21\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u5bfe\u5fdc\u30df\u30b9\u3084\u91cd\u8907\u5bfe\u5fdc\u3068\u3044\u3063\u305f\u975e\u52b9\u7387\u3082\u89e3\u6d88\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u9577\u671f\u7684\u306a\u8996\u70b9\u3067\u306f\u3001IVR\u306e\u521d\u671f\u8cbb\u7528\u3092\u5dee\u3057\u5f15\u3044\u3066\u3082\u3001\u904b\u7528\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n<p>IVR\u3092\u5c0e\u5165\u3059\u308b\u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3042\u3066\u306b\u96fb\u8a71\u3092\u3057\u3066\u304f\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u305d\u308c\u304c\u305f\u3068\u3048\u5358\u306a\u308b\u610f\u898b\u3084\u554f\u3044\u5408\u308f\u305b\u3067\u3042\u3063\u305f\u3068\u3057\u3066\u3082\u3001\u81ea\u793e\u306b\u95a2\u5fc3\u3092\u5bc4\u305b\u3066\u304f\u308c\u308b\u8cb4\u91cd\u306a\u898b\u8fbc\u307f\u5ba2\u3067\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u305b\u3063\u304b\u304f\u9023\u7d61\u3092\u3057\u3066\u3082\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3059\u3050\u306b\u56de\u7b54\u3067\u304d\u306a\u304f\u3066\u9577\u6642\u9593\u4fdd\u7559\u306b\u3057\u305f\u307e\u307e\u5f85\u305f\u3055\u308c\u305f\u308a\u3001\u6319\u53e5\u306e\u679c\u3066\u306b\u306f\u4ed6\u90e8\u7f72\u306b\u305f\u3089\u3044\u56de\u3057\u306b\u3055\u308c\u305f\u308a\u3059\u308c\u3070\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u4e0d\u6e80\u304c\u52df\u308a\u3001\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u96e2\u8131\u3057\u3066\u3057\u307e\u3046\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057IVR\u306f\u305d\u306e\u5fc3\u914d\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u3055\u3089\u306b\u300124\u6642\u9593\u5bfe\u5fdc\u53ef\u80fd\u306a\u305f\u3081\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u78ba\u5b9f\u306b\u96fb\u8a71\u3092\u304b\u3051\u305f\u6210\u679c\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-18\" >IVR\u306e\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u4e00\u65b9\u3001IVR\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u4e0b\u8a18\u306e\u3088\u3046\u306a\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u70b9\u306b\u306f\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-19\" >\u64cd\u4f5c\u30df\u30b9\u306b\u3088\u308a\u30b9\u30c8\u30ec\u30b9\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b<\/h3>\n<p>IVR\u3067\u306f\u30ac\u30a4\u30c0\u30f3\u30b9\u306b\u5f93\u3063\u3066\u756a\u53f7\u3092\u62bc\u3057\u3066\u3044\u304d\u307e\u3059\u304c\u3001\u6848\u5185\u304c\u9577\u3059\u304e\u305f\u308a\u8907\u96d1\u3060\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u9014\u4e2d\u3067\u6df7\u4e71\u3092\u62db\u304f\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u8aa4\u3063\u3066\u756a\u53f7\u3092\u62bc\u3057\u3066\u3057\u307e\u3063\u305f\u5834\u5408\u3001\u300c\u6700\u521d\u304b\u3089\u3084\u308a\u76f4\u3055\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u300d\u3068\u3044\u3063\u305f\u7169\u96d1\u3055\u3082\u30b9\u30c8\u30ec\u30b9\u306b\u3064\u306a\u304c\u308a\u304b\u306d\u307e\u305b\u3093\u3002<\/p>\n<p><strong>\u300c\u521d\u3081\u304b\u3089\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u304c\u3067\u304d\u305f\u3089\u3088\u304b\u3063\u305f\u306e\u306b\u2026\u300d\u3068\u601d\u308f\u308c\u308b\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u30b9\u30c8\u30ec\u30b9\u306f\u3001\u4f01\u696d\u3078\u306e\u5370\u8c61\u3092\u60aa\u5316\u3055\u305b\u3001\u554f\u3044\u5408\u308f\u305b\u9014\u4e2d\u3067\u96e2\u8131\u3055\u308c\u308b\u539f\u56e0\u306b\u3082\u306a\u308a\u5f97\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-20\" >\u305d\u306e\u4ed6\u3092\u9078\u629e\u3059\u308b\u9867\u5ba2\u304c\u5897\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b<\/h3>\n<p>\u9078\u629e\u80a2\u304c\u591a\u3059\u304e\u305f\u308a\u3001\u9069\u5207\u306a\u9078\u629e\u80a2\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u306a\u304b\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u9867\u5ba2\u306f\u300c\u305d\u306e\u4ed6\u300d\u3092\u9078\u3076\u30b1\u30fc\u30b9\u304c\u5897\u52a0\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u7d50\u679c\u3001\u7d50\u5c40\u3059\u3079\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u3001IVR\u672c\u6765\u306e\u76ee\u7684\u3092\u679c\u305f\u305b\u306a\u304f\u306a\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>IVR<\/strong><strong>\u306f\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u304a\u3088\u3073\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u76ee\u7684\u3067\u3059\u304c\u3001\u300c\u305d\u306e\u4ed6\u300d\u3092\u9078\u629e\u3055\u308c\u308b\u3068\u5c0e\u5165\u524d\u3068\u5909\u308f\u3089\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/strong><\/p>\n<p>\u305d\u306e\u305f\u3081\u3001IVR\u8a2d\u8a08\u6642\u306b\u306f\u300c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u7684\u78ba\u306b\u6349\u3048\u305f\u5206\u5c90\u8a2d\u8a08\u300d\u3068\u300c\u30b9\u30c8\u30ec\u30b9\u30d5\u30ea\u30fc\u306a\u30ac\u30a4\u30c0\u30f3\u30b9\u4f5c\u6210\u300d\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>IVR\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u9069\u5207\u306a\u56de\u7b54\u306b\u305f\u3069\u308a\u7740\u304f\u307e\u3067\u306e\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u307e\u3059\u304c\u3001\u30d5\u30ed\u30fc\u306e\u968e\u5c64\u3092\u8907\u96d1\u306b\u4f5c\u308a\u3059\u304e\u308b\u3068\u306a\u304b\u306a\u304b\u6b21\u306b\u9032\u3081\u305a\u3001\u304b\u3048\u3063\u3066\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3057\u307e\u3046\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u8d77\u3053\u308a\u5f97\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u64cd\u4f5c\u65b9\u6cd5\u3092\u8907\u96d1\u306b\u3057\u3066\u3057\u307e\u3046\u3068\u3001\u8a72\u5f53\u9805\u76ee\u3092\u9078\u629e\u3059\u308b\u306e\u306b\u7169\u308f\u3057\u3055\u3092\u611f\u3058\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u96e2\u8131\u3057\u3066\u3057\u307e\u3046\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305b\u3063\u304b\u304fIVR\u3092\u5c0e\u5165\u3057\u305f\u306e\u306b\u9006\u52b9\u679c\u306b\u306a\u3089\u306a\u3044\u3088\u3046\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u8a2d\u8a08\u306b\u306f\u7d30\u5fc3\u306e\u6ce8\u610f\u3092\u6255\u306f\u306a\u304f\u3066\u306f\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-21\" >\u5b9f\u969b\u306bIVR\u3092\u5c0e\u5165\u3057\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u52b9\u7387\u304c\u4e0a\u304c\u3063\u3066\u3044\u308b\uff1f<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bIVR\u304c\u5c0e\u5165\u3055\u308c\u305f\u3053\u3068\u3067\u3001\u5177\u4f53\u7684\u306b\u6b21\u306e\u3088\u3046\u306a\u696d\u52d9\u5185\u5bb9\u304c\u52b9\u7387\u5316\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305a\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u80b2\u6210\u306e\u52b9\u7387\u5316\u300d\u3067\u3059\u3002IVR\u304c\u5c0e\u5165\u3055\u308c\u308b\u4ee5\u524d\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u3059\u3079\u3066\u306e\u8cea\u554f\u3084\u8981\u671b\u306b\u5fdc\u3048\u308b\u305f\u3081\u3001\u5546\u54c1\u77e5\u8b58\u3084\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306a\u3069\u3001\u5fc5\u8981\u306a\u30b9\u30ad\u30eb\u3092\u8eab\u306b\u3064\u3051\u308b\u305f\u3081\u306e\u80b2\u6210\u671f\u9593\u304c\u5fc5\u8981\u3067\u3057\u305f\u3002<\/p>\n<p>\u3057\u304b\u3057IVR\u3067\u306f\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u5206\u696d\u3055\u308c\u308b\u305f\u3081\u5373\u6226\u529b\u5316\u306b\u7e4b\u304c\u308a\u3001\u80b2\u6210\u306b\u304b\u3051\u308b\u52b4\u529b\u3092\u7701\u3044\u3066\u52b9\u7387\u5316\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>\u6b21\u306b\u300c\u3042\u3075\u308c\u547c\u5bfe\u7b56\u306e\u5411\u4e0a\u300d\u3067\u3059\u3002\u3042\u3075\u308c\u547c\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u96fb\u8a71\u304c\u6df7\u307f\u5408\u3063\u3066\u3064\u306a\u304c\u3089\u306a\u3044\u3068\u3044\u3046\u554f\u984c\u3067\u3059\u3002<\/p>\n<p>IVR\u3067\u306f\u3001\u6df7\u96d1\u6642\u306b\u6642\u9593\u3092\u304a\u3044\u3066\u306e\u30ea\u30c0\u30a4\u30e4\u30eb\u3092\u4fc3\u3057\u307e\u3059\u306e\u3067\u3001\u9867\u5ba2\u306f\u96fb\u8a71\u53e3\u3067\u5f85\u305f\u3055\u308c\u308b\u3053\u3068\u3082\u306a\u304f\u3001\u7d50\u679c\u7684\u306b\u6df7\u96d1\u304c\u7de9\u548c\u3055\u308c\u3066\u5fdc\u7b54\u7387\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u300c\u6642\u9593\u5916\u3078\u306e\u5bfe\u5fdc\u300d\u3082\u898b\u9003\u305b\u306a\u3044\u52b9\u7387\u30a2\u30c3\u30d7\u52b9\u679c\u3067\u3059\u3002<\/p>\n<p>\u6709\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u306f\u696d\u52d9\u5916\u306e\u5bfe\u5fdc\u306f\u3067\u304d\u307e\u305b\u3093\u304c\u3001IVR\u306f\u6642\u9593\u5916\u3067\u3082\u81ea\u52d5\u5bfe\u5fdc\u3057\u3066\u3001\u81ea\u793e\u306eWeb\u30b5\u30a4\u30c8\u306a\u3069\u3078\u8a98\u5c0e\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u3092\u9003\u3055\u305a\u3001\u6a5f\u4f1a\u640d\u5931\u3059\u308b\u3053\u3068\u306a\u304f\u5229\u76ca\u306b\u3064\u306a\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u4e0b\u8a18\u306b\u3066\u3001\u5b9f\u969b\u306bIVR\u3092\u5c0e\u5165\u3057\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u5c0e\u5165\u524d\u3068\u6bd4\u8f03\u3057\u3066\u3001\u3069\u306e\u3088\u3046\u306a\u5909\u5316\u304c\u3042\u3063\u305f\u306e\u304b\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-22\" >IVR\u3092\u5165\u308c\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u696d\u52d9\u306e\u52b9\u7387\u5316<\/h3>\n<p>IVR\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u96fb\u8a71\u3092\u53d7\u3051\u305f\u6bb5\u968e\u3067\u306f\u9867\u5ba2\u5bfe\u5fdc\u306b\u3042\u305f\u308b\u5fc5\u8981\u304c\u306a\u304f\u3001\u9867\u5ba2\u81ea\u8eab\u304c\u8a72\u5f53\u90e8\u7f72\u306b\u3064\u306a\u304c\u3063\u3066\u304f\u308c\u308b\u306e\u3067\u3001\u96fb\u8a71\u5bfe\u5fdc\u5c02\u9580\u306b\u5f93\u4e8b\u3059\u308b\u30b9\u30bf\u30c3\u30d5\u306e\u4eba\u6570\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u524a\u6e1b\u3057\u305f\u4eba\u54e1\u306f\u5225\u306e\u4ed5\u4e8b\u306b\u56de\u305b\u308b\u305f\u3081\u3001\u4e8b\u696d\u5168\u4f53\u306e\u52b9\u7387\u5316\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u3001IVR\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5206\u696d\u306b\u3082\u3064\u306a\u304c\u308b\u306e\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5168\u54e1\u304c\u3059\u3079\u3066\u306e\u77e5\u8b58\u3092\u8eab\u306b\u3064\u3051\u305f\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306b\u306a\u308b\u5fc5\u8981\u304c\u306a\u304f\u3001\u80b2\u6210\u306b\u624b\u9593\u3084\u52b4\u529b\u304c\u304b\u304b\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u7814\u4fee\u3084\u60c5\u5831\u5171\u6709\u306a\u3069\u306b\u8cbb\u3084\u3059\u6642\u9593\u304c\u8efd\u6e1b\u3055\u308c\u3001\u52b9\u7387\u3088\u304f\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u696d\u52d9\u3092\u9042\u884c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-23\" >\u56fd\u5185\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067IVR\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3069\u308c\u304f\u3089\u3044\uff1f<\/h3>\n<p>\u4e00\u822c\u793e\u56e3\u6cd5\u4eba\u65e5\u672c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5354\u4f1a\u304c\u884c\u3063\u305f\u300c2021\u5e74\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4f01\u696d\u5b9f\u614b\u8abf\u67fb\u300d\u306b\u3088\u308b\u3068\u3001IVR\u306e\u5c0e\u5165\u304c\u524d\u63d0\u3068\u306a\u308b\u97f3\u58f0\u8a8d\u8b58\u30b7\u30b9\u30c6\u30e0\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u696d\u52d9\u306e\u5bfe\u5fdc\u7387\u304c56.1\u30d1\u30fc\u30bb\u30f3\u30c8\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u696d\u52d9\u306e\u5bfe\u5fdc\u7387\u304c61.0\u30d1\u30fc\u30bb\u30f3\u30c8\u306b\u4e0a\u3063\u3066\u3044\u308b\u3053\u3068\u304b\u3089\u3001\u7d046\u5272\u4ee5\u4e0a\u306e\u56fd\u5185\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304cIVR\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-24\" >IVR\u3092\u5165\u308c\u3066\u3044\u308b\u4e3b\u306a\u696d\u754c\u306f\uff1f<\/h2>\n<p>IVR\u306f\u3001\u3059\u3067\u306b\u91d1\u878d\u30fb\u4fdd\u967a\u696d\u3001\u904b\u9001\u696d\u3001\u65c5\u884c\u696d\u306a\u3069\u5e45\u5e83\u3044\u696d\u7a2e\u3067\u5c0e\u5165\u3055\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u4e2d\u3067\u3082\u4e0d\u52d5\u7523\u696d\u754c\u3001\u96fb\u6c17\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\u696d\u754c\u3001\u60c5\u5831\u901a\u4fe1\u696d\u754c\u306a\u3069\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u696d\u754c\u306e\u7279\u8272\u3092\u751f\u304b\u3057\u306a\u304c\u3089IVR\u3092\u6709\u52b9\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-25\" >\u4e0d\u52d5\u7523\u696d\u754c<\/h3>\n<p>\u4e0d\u52d5\u7523\u696d\u754c\u3067\u306f\u3001\u9867\u5ba2\u5bfe\u8c61\u306f\u4e3b\u306b\u30aa\u30fc\u30ca\u30fc\u3068\u5165\u5c45\u8005\u306b\u5206\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30fc\u30ca\u30fc\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u306f\u3001\u571f\u5730\u6d3b\u7528\u306e\u76f8\u8ac7\u3084\u58f2\u8cb7\u30fb\u8cc3\u8cb8\u7269\u4ef6\u306b\u95a2\u3059\u308b\u76f8\u8ac7\u306a\u3069\u304c\u3042\u308a\u3001\u5165\u5c45\u8005\u5074\u304b\u3089\u306e\u96fb\u8a71\u3067\u306f\u3001\u58f2\u8cb7\u3001\u8cc3\u8cb8\u5165\u5c45\u7269\u4ef6\u306e\u691c\u7d22\u3068\u3044\u3063\u305f\u76f8\u8ac7\u306a\u3069\u304c\u3042\u3063\u3066\u3001\u521d\u3081\u304b\u3089\u7a93\u53e3\u3092\u5206\u3051\u3066\u5bfe\u5fdc\u3059\u308b\u306e\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u305d\u308c\u305e\u308c\u306e\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u6cbf\u3063\u305f\u30b7\u30ca\u30ea\u30aa\u3067\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u3092\u9003\u3059\u3053\u3068\u306a\u304f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u4f53\u5236\u304c\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-26\" >\u96fb\u6c17\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\u696d<\/h3>\n<p>\u96fb\u6c17\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\u696d\u306f\u3001\u305d\u308c\u305e\u308c\u6f0f\u96fb\u3084\u30ac\u30b9\u6f0f\u308c\u3001\u6c34\u6f0f\u308c\u3068\u3044\u3063\u305f\u3088\u304f\u3042\u308b\u30c8\u30e9\u30d6\u30eb\u3084\u3001\u5fb4\u53ce\u6599\u91d1\u306a\u3069\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u304c\u591a\u304f\u3001\u6bd4\u8f03\u7684Q\uff06A\u3067\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u5bb9\u6613\u306a\u696d\u7a2e\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u9867\u5ba2\u5bfe\u5fdc\u306e\u30b7\u30ca\u30ea\u30aa\u304c\u7d44\u307f\u3084\u3059\u304f\u3001\u6642\u9593\u5916\u5fdc\u7b54\u306b\u3082\u81ea\u52d5\u97f3\u58f0\u3067\u7684\u78ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u306a\u3088\u3046\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-27\" >\u60c5\u5831\u901a\u4fe1\u696d<\/h3>\n<p>\u60c5\u5831\u901a\u4fe1\u696d\u306f\u3001\u30b9\u30de\u30db\u3084SNS\u3001VOD\u306a\u3069\u3001\u65e5\u9032\u6708\u6b69\u306e\u5148\u9032\u6280\u8853\u3092\u571f\u53f0\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u5c55\u958b\u3057\u3066\u3044\u308b\u696d\u7a2e\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3082\u591a\u5c90\u306b\u308f\u305f\u3063\u3066\u304a\u308a\u3001\u6a5f\u5668\u306e\u4f7f\u7528\u65b9\u6cd5\u304b\u3089\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u65b9\u6cd5\u3001\u6599\u91d1\u4f53\u7cfb\u306a\u3069\u3055\u307e\u3056\u307e\u306a\u8996\u70b9\u3067\u306e\u5bfe\u5fdc\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3053\u308c\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u500b\u3005\u3067\u5bfe\u5fdc\u3059\u308b\u306e\u306f\u975e\u5e38\u306b\u56f0\u96e3\u3067\u3042\u308b\u305f\u3081\u3001IVR\u3082\u7dbf\u5bc6\u306b\u30b7\u30ca\u30ea\u30aa\u5316\u3055\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-28\" >IVR\u306e\u5c0e\u5165\u304c\u5411\u3044\u3066\u3044\u308b\u4f01\u696d\u306f\uff1f\u5c0e\u5165\u3059\u308b\u5834\u5408\u306e\u6d41\u308c\u3068\u5e73\u5747\u8cbb\u7528\u306f\uff1f<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u52b9\u7387\u5316\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308bIVR\u3067\u3059\u304c\u3001\u5b9f\u306f\u5c0e\u5165\u3059\u308b\u306e\u306b\u306f\u5411\u304d\u4e0d\u5411\u304d\u306e\u4f01\u696d\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u5c0e\u5165\u3059\u308b\u306b\u3042\u305f\u3063\u3066\u306f\u8e0f\u3080\u3079\u304d\u624b\u9806\u3084\u3001\u5c0e\u5165\u306b\u95a2\u3059\u308b\u4e88\u7b97\u306a\u3069\u3082\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u4ee5\u4e0b\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-29\" >IVR\u5c0e\u5165\u304c\u5411\u3044\u3066\u3044\u308b\u4f01\u696d\u306e\u7279\u5fb4\u306f\uff1f<\/h3>\n<p>IVR\u3092\u5c0e\u5165\u3059\u308b\u306e\u306b\u5411\u3044\u3066\u3044\u308b\u4f01\u696d\u306e\u7279\u5fb4\u306f\u3001\u696d\u52d9\u304c\u5b8c\u5168\u306b\u5206\u696d\u5316\u3057\u3066\u304a\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u304c\u6570\u591a\u304f\u4f5c\u3089\u308c\u3066\u3044\u308b\u4e2d\u3067\u904b\u55b6\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u70b9\u3067\u3059\u3002<\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u3084\u5546\u54c1\u306e\u540d\u524d\u3001\u6599\u91d1\u3084\u4f7f\u7528\u65b9\u6cd5\u3067\u62ec\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3001\u306a\u3069\u306e\u3088\u3046\u306b\u3001\u5185\u5bb9\u304c\u6bd4\u8f03\u7684\u985e\u578b\u5316\u3057\u3066\u3044\u308b\u4f53\u5236\u3067\u306e\u904b\u55b6\u696d\u614b\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u30eb\u30fc\u30c8\u3092\u30b7\u30ca\u30ea\u30aa\u5316\u3057\u3084\u3059\u304fIVR\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3057\u3084\u3059\u3044\u4f01\u696d\u3067\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u4f1a\u793e\u898f\u6a21\u304c\u5c0f\u3055\u304f\u3001\u5c11\u306a\u3044\u4eba\u6570\u3067\u904b\u55b6\u3057\u3066\u3044\u308b\u4f01\u696d\u3082\u3001\u4e0d\u5728\u6642\u3084\u6642\u9593\u5916\u3067\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3059\u308bIVR\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u306e\u306b\u9069\u3057\u3066\u3044\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-30\" >IVR\u5c0e\u5165\u304c\u5411\u3044\u3066\u306a\u3044\u4f01\u696d\u306e\u7279\u5fb4\u306f\uff1f<\/h3>\n<p>IVR\u5c0e\u5165\u304c\u5411\u3044\u3066\u306a\u3044\u4f01\u696d\u306e\u7279\u5fb4\u306f\u3001\u5bfe\u8c61\u3068\u306a\u308b\u9867\u5ba2\u304c\u9ad8\u9f62\u5316\u3057\u3066\u3044\u305f\u308a\u3001\u5408\u7406\u7684\u306a\u5bfe\u5fdc\u306b\u62d2\u5426\u53cd\u5fdc\u3092\u793a\u3059\u30e6\u30fc\u30b6\u30fc\u3092\u9867\u5ba2\u5bfe\u8c61\u3068\u3057\u3066\u3044\u305f\u308a\u3059\u308b\u4f01\u696d\u3067\u3059\u3002<\/p>\n<p>\u8001\u8217\u65c5\u9928\u3084\u683c\u5f0f\u306e\u3042\u308b\u6599\u4ead\u306a\u3069\u3068\u3044\u3063\u305f\u63a5\u5ba2\u696d\u3084\u30b5\u30fc\u30d3\u30b9\u696d\u306a\u3069\u3067\u306f\u3001IVR\u306e\u5c0e\u5165\u304c\u9006\u52b9\u679c\u306b\u306a\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308b\u306e\u3067\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-31\" >IVR\u5c0e\u5165\u307e\u3067\u306e\u6d41\u308c<\/h3>\n<p>IVR\u306f\u3001\u81ea\u793e\u3067\u958b\u767a\u3059\u308b\u4ee5\u5916\u306f\u30e1\u30fc\u30ab\u30fc\u5404\u793e\u304c\u8ca9\u58f2\u3057\u3066\u3044\u308bIVR\u306b\u95a2\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5c0e\u5165\u306b\u3042\u305f\u3063\u3066\u306f\u3001\u4e8b\u524d\u306b\u81ea\u793e\u306e\u904b\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306e\u9752\u5199\u771f\u3092\u307e\u3068\u3081\u305f\u3046\u3048\u3067\u3001\u30e1\u30fc\u30ab\u30fc\u5404\u793e\u304c\u72ec\u81ea\u306b\u307e\u3068\u3081\u305f\u4ed6\u793e\u306e\u5c0e\u5165\u4e8b\u4f8b\u304c\u3042\u308a\u307e\u3059\u306e\u3067\u3001\u3053\u308c\u3092\u53c2\u8003\u306b\u3057\u306a\u304c\u3089\u3001\u81ea\u793e\u306b\u9069\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u691c\u8a0e\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u3046\u3048\u3067\u6599\u91d1\u306a\u3069\u3082\u52d8\u6848\u3057\u3001\u3069\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u3079\u304d\u304b\u3092\u6c7a\u5b9a\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-32\" >IVR\u5c0e\u5165\u306e\u5e73\u5747\u8cbb\u7528<\/h3>\n<p>IVR\u306b\u304b\u304b\u308b\u8cbb\u7528\u3068\u3057\u3066\u306f\u3001\u5c0e\u5165\u6642\u306e\u521d\u671f\u8cbb\u7528\u3068\u6708\u3054\u3068\u306e\u4f7f\u7528\u6599\u3068\u306e2\u7a2e\u985e\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u6599\u91d1\u306f\u3001\u6027\u80fd\u3084\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3070\u3089\u3064\u304d\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u5c0e\u5165\u8cbb\u7528\u3068\u3057\u3066\u306e\u5de5\u4e8b\u8cbb\u3084\u30b5\u30fc\u30d3\u30b9\u767b\u9332\u6599\u306a\u3069\u304c20\u4e07\u5186\u304b\u308925\u4e07\u5186\u7a0b\u5ea6\u3001\u6708\u3054\u3068\u306e\u57fa\u672c\u4f7f\u7528\u6599\u306f2\u4e075\u5343\u5186\u7a0b\u5ea6\u304c\u76f8\u5834\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-33\" >IVR\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u30bf\u30a4\u30df\u30f3\u30b0<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6526\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00062_2.jpg\" alt=\"IVR\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3092\u691c\u8a0e \" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00062_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00062_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00062_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>IVR\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u72b6\u6cc1\u306b\u8a72\u5f53\u3059\u308b\u4f01\u696d\u304c\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u6709\u52b9\u6027\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u554f\u3044\u5408\u308f\u305b\u306e\u4ef6\u6570\u304c\u5897\u52a0\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u304c\u8ffd\u3044\u3064\u304b\u306a\u3044\u5834\u5408<\/strong><\/li>\n<li><strong>\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u56f3\u308a\u305f\u3044\u5834\u5408<\/strong><\/li>\n<li><strong>24<\/strong><strong>\u6642\u9593\u5bfe\u5fdc\u306e\u4f53\u5236\u3092\u6574\u3048\u305f\u3044\u5834\u5408<\/strong><\/li>\n<li><strong>\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u5834\u5408<\/strong><\/li>\n<\/ul>\n<p>IVR\u306e\u5c0e\u5165\u306b\u3088\u308a\u9867\u5ba2\u5bfe\u5fdc\u306e\u30b9\u30e0\u30fc\u30ba\u5316\u3084\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u304c\u3001\u9069\u5207\u306a\u8a2d\u8a08\u3092\u884c\u3046\u3053\u3068\u3067\u6700\u5927\u9650\u306e\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u306b\u306f\u73fe\u5834\u306e\u610f\u898b\u3092\u307e\u3068\u3081\u3001\u6700\u3082\u6642\u9593\u304c\u304b\u304b\u3063\u305f\u308a\u8ca0\u62c5\u304c\u5927\u304d\u304b\u3063\u305f\u308a\u3059\u308b\u696d\u52d9\u3092\u6d17\u3044\u51fa\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306bIVR\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304a\u3088\u3073\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u304c\u671f\u5f85\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-34\" >\u81ea\u793e\u306b\u5408\u3046IVR\u306e\u9078\u3073\u65b9\u306f\uff1f<\/h2>\n<p>IVR\u306f\u5927\u304d\u304f\u5206\u3051\u3066\u3001\u300c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u300d\u3068\u300c\u30af\u30e9\u30a6\u30c9\u578b\u300d\u306e2\u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u81ea\u793e\u306b\u5408\u3046IVR\u3092\u9078\u3076\u306b\u3042\u305f\u3063\u3066\u306f\u3001\u307e\u305a\u3069\u3061\u3089\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u81ea\u793e\u306b\u9069\u3057\u3066\u3044\u308b\u304b\u3092\u691c\u8a3c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u300c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u300d\u3068\u306f\u3001\u81ea\u793e\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u8a2d\u7f6e\u3057\u3066\u904b\u55b6\u3059\u308b\u30bf\u30a4\u30d7\u3067\u3059\u3002<\/p>\n<p>\u81ea\u793e\u306e\u30cd\u30c3\u30c8\u74b0\u5883\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u306e\u3067\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5ea6\u304c\u5f37\u56fa\u3067\u81ea\u7531\u5ea6\u3082\u9ad8\u304f\u4f7f\u3044\u52dd\u624b\u304c\u826f\u3044\u70b9\u306b\u7279\u5fb4\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u305d\u306e\u53cd\u9762\u3001\u5c0e\u5165\u6642\u306e\u30b3\u30b9\u30c8\u304c\u304b\u3055\u3080\u3068\u3044\u3046\u30c7\u30e1\u30ea\u30c3\u30c8\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u300c\u30af\u30e9\u30a6\u30c9\u578b\u300d\u306f\u3001IVR\u30b5\u30fc\u30d3\u30b9\u3092\u30cd\u30c3\u30c8\u7d4c\u7531\u3067\u5229\u7528\u3059\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/p>\n<p>\u5229\u7528\u3059\u308b\u306e\u306fIVR\u30e1\u30fc\u30ab\u30fc\u306e\u30b5\u30fc\u30d3\u30b9\u4e8b\u696d\u8005\u304c\u5404\u62e0\u70b9\u306b\u8a2d\u7f6e\u3057\u3066\u3044\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/p>\n<p>\u5951\u7d04\u3059\u308c\u3070\u3059\u3050\u306b\u3082\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3067\u304d\u3001\u521d\u671f\u8cbb\u7528\u306f\u5b89\u304f\u6291\u3048\u3089\u308c\u307e\u3059\u304c\u3001\u9577\u671f\u3067\u4f7f\u7528\u3059\u308c\u3070\u6708\u984d\u6599\u91d1\u304c\u81a8\u3089\u3080\u3068\u3044\u3046\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u95a2\u3057\u3066\u3082\u300c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u300d\u307b\u3069\u5f37\u56fa\u3068\u306f\u3044\u3048\u307e\u305b\u3093\u3002<\/p>\n<p>\u307e\u305a\u3053\u306e\u57fa\u672c\u7684\u306a\u30bf\u30a4\u30d7\u306e\u9055\u3044\u3092\u62bc\u3055\u3048\u305f\u3046\u3048\u3067\u3001\u81ea\u793e\u306e\u76ee\u6307\u3059IVR\u306e\u57fa\u672c\u7684\u306a\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u3044\u308b\u304b\u3001\u30c8\u30e9\u30d6\u30eb\u6642\u306b\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8\u304c\u53d7\u3051\u3089\u308c\u308b\u304b\u306a\u3069\u306e\u70b9\u3092\u52d8\u6848\u3057\u3066\u9078\u3076\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-35\" >IVR\u306e\u57fa\u672c\u7684\u306a\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u308b\u304b\u30c1\u30a7\u30c3\u30af<\/h3>\n<p>IVR\u306b\u306f\u3001\u30c1\u30a7\u30c3\u30af\u3059\u3079\u304d\u5fc5\u8981\u6700\u4f4e\u9650\u306e\u57fa\u672c\u7684\u306a\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u81ea\u52d5\u8aad\u307f\u4e0a\u3052\u30c6\u30ad\u30b9\u30c8\u4f5c\u6210\u3001\u7740\u4fe1\u30d5\u30ed\u30fc\u306e\u81ea\u7531\u8a2d\u5b9a\u300124\u6642\u9593365\u65e5\u53d7\u96fb\u306a\u3069\u3001IVR\u5c02\u7528\u306e\u57fa\u672c\u30b5\u30fc\u30d3\u30b9\u304c\u5099\u308f\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u307e\u305a\u30c1\u30a7\u30c3\u30af\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u306e\u3046\u3048\u3067\u3001\u81ea\u52d5\u9332\u97f3\u6a5f\u80fd\u3084\u3042\u3075\u308c\u547c\u5bfe\u5fdc\u6a5f\u80fd\u3068\u3044\u3063\u305f\u8ffd\u52a0\u6a5f\u80fd\u3084\u3001SNS\u9001\u4fe1\u3068\u3044\u3063\u305f\u591a\u5a92\u4f53\u3068\u306e\u9023\u643a\u6a5f\u80fd\u306a\u3069\u3001\u81ea\u793e\u306e\u5c0e\u5165\u76ee\u7684\u306b\u305d\u3063\u305f\u5404\u7a2e\u306e\u6a5f\u80fd\u3092\u691c\u8a0e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-36\" >\u30c8\u30e9\u30d6\u30eb\u6642\u306e\u30b5\u30dd\u30fc\u30c8\u5bfe\u5fdc\u3092\u30c1\u30a7\u30c3\u30af<\/h3>\n<p>IVR\u3067\u306f\u3001\u7a81\u767a\u7684\u306a\u30c8\u30e9\u30d6\u30eb\u304c\u4f01\u696d\u306b\u3068\u3063\u3066\u306e\u5927\u304d\u306a\u30c0\u30e1\u30fc\u30b8\u3068\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u81ea\u52d5\u97f3\u58f0\u306e\u518d\u751f\u306b\u4e0d\u5177\u5408\u304c\u51fa\u305f\u308a\u300124\u6642\u9593\u5bfe\u5fdc\u304c\u6a5f\u80fd\u3057\u306a\u304b\u3063\u305f\u308a\u3059\u308c\u3070\u6a5f\u4f1a\u640d\u5931\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3057\u3001\u9867\u5ba2\u306e\u4fe1\u7528\u3082\u5931\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u969b\u306f\u8fc5\u901f\u306a\u624b\u5f53\u304c\u5fc5\u8981\u3068\u306a\u308a\u3001\u305d\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u304c\u3057\u3063\u304b\u308a\u3068\u5145\u5b9f\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3082\u3001IVR\u9078\u5b9a\u306b\u306f\u6b20\u304b\u305b\u306a\u3044\u8996\u70b9\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u4f7f\u7528\u6599\u91d1\u304c\u5b89\u304f\u3066\u6a5f\u80fd\u306f\u307e\u305a\u307e\u305a\u3067\u3082\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u304c\u4e0d\u5341\u5206\u306a\u3088\u3046\u3067\u306f\u3001\u5c0e\u5165\u3082\u614e\u91cd\u306b\u306a\u3089\u3056\u308b\u3092\u5f97\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-37\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcIVR\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9\u306f\uff1f<\/h2>\n<p>\u305b\u3063\u304b\u304fIVR\u3092\u5c0e\u5165\u3059\u308b\u306b\u3057\u3066\u3082\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u4e8b\u696d\u306e\u52b9\u7387\u5316\u306b\u3064\u306a\u304c\u3089\u306a\u3051\u308c\u3070\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>IVR\u306e\u5c0e\u5165\u52b9\u679c\u3092\u6700\u5927\u9650\u306b\u767a\u63ee\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u300c\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u30b7\u30f3\u30d7\u30eb\u304b\u3064\u660e\u78ba\u306b\u6c7a\u3081\u308b\u300d\u300c\u30b9\u30c8\u30ec\u30b9\u306e\u5c11\u306a\u3044\u30e1\u30cb\u30e5\u30fc\u30ab\u30c6\u30b4\u30ea\u30fc\u306e\u8a2d\u5b9a\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u6a5f\u80fd\u306e\u5099\u3048\u3082\u8003\u3048\u308b\u300d\u300c\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3092\u8003\u616e\u3059\u308b\u300d\u306a\u3069\u3068\u3044\u3063\u305f\u8996\u70b9\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-38\" >\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u30b7\u30f3\u30d7\u30eb\u304b\u3064\u660e\u78ba\u306b\u6c7a\u3081\u308b<\/h3>\n<p>\u9867\u5ba2\u306e\u96fb\u8a71\u304cIVR\u5c0e\u5165\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3064\u306a\u304c\u3063\u305f\u3068\u304d\u3001\u6700\u521d\u306b\u6d41\u308c\u308b\u306e\u304c\u30ac\u30a4\u30c0\u30f3\u30b9\u3067\u3059\u3002<\/p>\n<p>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u62c5\u5f53\u8005\u306b\u3064\u306a\u3052\u308b\u305f\u3081\u306b\u3001\u3053\u308c\u304b\u3089\u3069\u3046\u64cd\u4f5c\u3057\u3066\u3082\u3089\u3044\u305f\u3044\u304b\u3092\u9867\u5ba2\u306b\u4f1d\u3048\u308b\u3082\u306e\u3067\u3059\u304c\u3001\u6700\u3082\u5927\u5207\u306a\u306e\u306f\u5185\u5bb9\u3092\u7c21\u6f54\u306b\u308f\u304b\u308a\u3084\u3059\u304f\u307e\u3068\u3081\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u9577\u3005\u3068\u8981\u9818\u3092\u5f97\u306a\u3044\u8aac\u660e\u3067\u306f\u9867\u5ba2\u306f\u9014\u65b9\u306b\u66ae\u308c\u3066\u3057\u307e\u3044\u3001\u9014\u4e2d\u3067\u96e2\u8131\u3057\u3066\u3057\u307e\u3046\u3068\u3044\u3046\u6700\u60aa\u306e\u30b1\u30fc\u30b9\u3082\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u30ac\u30a4\u30c0\u30f3\u30b9\u306f\u30b7\u30f3\u30d7\u30eb\u306b\u660e\u78ba\u306b\u307e\u3068\u3081\u308b\u3001\u3068\u3044\u3046\u70b9\u3092\u809d\u306b\u9298\u3058\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-39\" >\u30b9\u30c8\u30ec\u30b9\u306e\u5c11\u306a\u3044\u30e1\u30cb\u30e5\u30fc\u30ab\u30c6\u30b4\u30ea\u30fc\u306e\u8a2d\u5b9a<\/h3>\n<p>\u30e1\u30cb\u30e5\u30fc\u30ab\u30c6\u30b4\u30ea\u30fc\u3068\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u62ec\u308a\u65b9\u3084\u914d\u5217\u306e\u9806\u756a\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u306f\u3053\u306e\u30e1\u30cb\u30e5\u30fc\u3092\u3082\u3068\u306b\u81ea\u5206\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u3042\u3066\u306f\u3081\u306a\u304c\u3089\u756a\u53f7\u3092\u30d7\u30c3\u30b7\u30e5\u3057\u3066\u3044\u304d\u307e\u3059\u306e\u3067\u3001\u306a\u308b\u3079\u304f\u65e9\u304f\u308f\u304b\u308a\u3084\u3059\u3044\u62ec\u308a\u65b9\u3067\u8cea\u554f\u5185\u5bb9\u3092\u30e1\u30cb\u30e5\u30fc\u63d0\u793a\u3059\u308b\u3053\u3068\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u5546\u54c1\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u5834\u5408\u3001\u30ec\u30f3\u30bf\u30eb\u6599\u91d1\u306e\u4ed5\u7d44\u307f\u3084\u89e3\u7d04\u306b\u95a2\u3059\u308b\u5185\u5bb9\u304c\u6700\u3082\u591a\u3044\u5834\u5408\u306f\u3001\u30e1\u30cb\u30e5\u30fc\u306e\u6700\u521d\u306b\u6301\u3063\u3066\u304f\u308b\u3068\u3044\u3063\u305f\u5177\u5408\u3067\u3059\u3002<\/p>\n<p>\u3069\u306e\u3088\u3046\u306a\u30e1\u30cb\u30e5\u30fc\u3092\u4f5c\u308c\u3070\u9867\u5ba2\u306b\u6e80\u8db3\u3057\u3066\u3082\u3089\u3048\u308b\u304b\u3001\u305d\u306e\u8996\u70b9\u3067\u30e1\u30cb\u30e5\u30fc\u30ab\u30c6\u30b4\u30ea\u30fc\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-40\" >\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u6a5f\u80fd\u306e\u5099\u3048\u3082\u8003\u3048\u308b<\/h3>\n<p>IVR\u306b\u3088\u308b\u97f3\u58f0\u6848\u5185\u306f\u3001\u3059\u3079\u3066\u306e\u30e1\u30cb\u30e5\u30fc\u30ab\u30c6\u30b4\u30ea\u30fc\u3092\u7db2\u7f85\u3067\u304d\u3066\u3044\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u9867\u5ba2\u306b\u3088\u3063\u3066\u306f\u3069\u306e\u30e1\u30cb\u30e5\u30fc\u3082\u81ea\u5206\u304c\u77e5\u308a\u305f\u3044\u5185\u5bb9\u306b\u3042\u3066\u306f\u307e\u3063\u3066\u3044\u306a\u3044\u3068\u611f\u3058\u308b\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u306a\u3044\u306e\u3067\u3059\u3002<\/p>\n<p>\u30e1\u30cb\u30e5\u30fc\u30ab\u30c6\u30b4\u30ea\u30fc\u3092\u3088\u308a\u8a73\u7d30\u306b\u7d30\u5206\u5316\u3057\u3066\u8a72\u5f53\u9805\u76ee\u3092\u5897\u3084\u3059\u3068\u3044\u3046\u8003\u3048\u65b9\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u308c\u306f\u9867\u5ba2\u306b\u7169\u308f\u3057\u3055\u3092\u611f\u3058\u3055\u305b\u3066\u3057\u307e\u3046\u60aa\u624b\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u5834\u5408\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u3052\u308b\u30e1\u30cb\u30e5\u30fc\u3092\u52a0\u3048\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u306e\u4e2d\u306b\u306f\u3001\u76f4\u63a5\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u3057\u3066\u5185\u5bb9\u3092\u78ba\u8a8d\u3057\u305f\u3044\u3068\u8003\u3048\u308b\u4eba\u3082\u3044\u307e\u3059\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3068\u3063\u3066\u306f\u624b\u9593\u304c\u5897\u3048\u308b\u7d50\u679c\u306b\u306a\u308a\u307e\u3059\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u683c\u6bb5\u306b\u5411\u4e0a\u3059\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-41\" >\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3092\u8003\u616e\u3059\u308b<\/h3>\n<p>IVR\u306f\u97f3\u58f0\u306e\u6848\u5185\u3060\u3051\u3067\u554f\u984c\u89e3\u6c7a\u306e\u7a93\u53e3\u307e\u3067\u8a98\u5c0e\u3057\u3088\u3046\u3068\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u304c\u3001\u696d\u7a2e\u306b\u3088\u3063\u3066\u306f\u696d\u52d9\u5185\u5bb9\u304c\u8907\u96d1\u3067\u591a\u5c90\u306b\u308f\u305f\u308b\u305f\u3081\u3001\u30e1\u30cb\u30e5\u30fc\u30ab\u30c6\u30b4\u30ea\u30fc\u304c\u591a\u304f\u306a\u3063\u3066\u6700\u7d42\u6848\u5185\u307e\u3067\u6642\u9593\u304c\u304b\u304b\u308a\u3059\u304e\u308b\u3068\u3044\u3046\u554f\u984c\u3082\u751f\u3058\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u5834\u5408\u306f\u300c\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u300d\u3092\u5c0e\u5165\u3059\u308b\u306e\u3082\u4e00\u3064\u306e\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f\u3001\u97f3\u58f0\u6848\u5185\u306e\u5185\u5bb9\u3092Web\u3084\u30a2\u30d7\u30ea\u306a\u3069\u3092\u4f7f\u3063\u3066\u898b\u3048\u308b\u5316\u3057\u3001\u8996\u899a\u7684\u306b\u308f\u304b\u308a\u3084\u3059\u304f\u6848\u5185\u3059\u308b\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u306f\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u306e\u7d42\u4e86\u3092\u5f85\u3064\u3053\u3068\u306a\u304f\u30b9\u30e0\u30fc\u30ba\u306b\u30ac\u30a4\u30c0\u30f3\u30b9\u753b\u9762\u3092\u64cd\u4f5c\u3067\u304d\u308b\u306e\u3067\u3001\u30b9\u30c8\u30ec\u30b9\u306a\u304f\u554f\u984c\u89e3\u6c7a\u3092\u306f\u304b\u308c\u307e\u3059\u3002<\/p>\n<p>\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u9867\u5ba2\u81ea\u8eab\u3067\u81ea\u5df1\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u3001\u7d50\u679c\u7684\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u8efd\u6e1b\u3055\u308c\u308b\u3068\u3044\u3046\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-42\" >\u5b9a\u671f\u7684\u306a\u898b\u76f4\u3057\u3092\u884c\u3046<\/h3>\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u3044\u3046\u672c\u6765\u306e\u76ee\u7684\u306b\u6cbf\u3063\u3066\u3001IVR\u5c0e\u5165\u5f8c\u3082\u5b9a\u671f\u7684\u306a\u8a2d\u5b9a\u5185\u5bb9\u306e\u898b\u76f4\u3057\u3092\u884c\u3046\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u81ea\u793e\u306e\u63d0\u4f9b\u3059\u308b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5e38\u306b\u6539\u826f\u3092\u91cd\u306d\u308b\u3053\u3068\u3067\u5e02\u5834\u4fa1\u5024\u304c\u9ad8\u3081\u3089\u308c\u3066\u3044\u304f\u3088\u3046\u306b\u3001IVR\u306e\u8a2d\u5b9a\u3082\u9867\u5ba2\u306b\u3068\u3063\u3066\u5e38\u306b\u6700\u3082\u4f7f\u3044\u3084\u3059\u3044\u5185\u5bb9\u306b\u6700\u9069\u5316\u3059\u308b\u306e\u304c\u3001IVR\u306e\u8cea\u3092\u9ad8\u3081\u308b\u6700\u5584\u306e\u65b9\u6cd5\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-43\" >IVR\u5c0e\u5165\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3088\u3046<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001IVR\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304b\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u5897\u52a0\u3084\u4eba\u624b\u4e0d\u8db3\u304c\u6df1\u523b\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3092\u9069\u5207\u306a\u7a93\u53e3\u306b\u81ea\u52d5\u632f\u308a\u5206\u3051\u3067\u304d\u3001\u5f85\u3061\u6642\u9593\u3084\u5bfe\u5fdc\u30df\u30b9\u3092\u6e1b\u3089\u305b\u307e\u3059\u3002<\/p>\n<p>\u7d50\u679c\u3068\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u8907\u96d1\u306a\u6848\u4ef6\u306b\u96c6\u4e2d\u3067\u304d\u3001\u751f\u7523\u6027\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4e21\u7acb\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b24\u6642\u9593\u5bfe\u5fdc\u3084\u4eba\u4ef6\u8cbb\u524a\u6e1b\u306b\u3082\u3064\u306a\u304c\u308b\u305f\u3081\u3001\u73fe\u4ee3\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u6b20\u304b\u305b\u306a\u3044\u4ed5\u7d44\u307f\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<div style=\"margin: 50px auto; text-align: center;\"><a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n<img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n<\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%83%93%e3%82%b8%e3%83%a5%e3%82%a2%e3%83%abivr\/\">\u30d3\u30b8\u30e5\u30a2\u30ebIVR<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%8a%b9%e7%8e%87%e5%8c%96\/\">\u696d\u52d9\u52b9\u7387\u5316<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u6226\u7565\u306e\u4e00\u3064\u3068\u306a\u3063\u305f\u3053\u3068\u304b\u3089\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bIVR\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u30b1\u30fc\u30b9\u304c\u5897\u52a0\u3057\u3066\u304d\u307e\u3057\u305f\u3002 \u672c\u8a18\u4e8b\u3067\u306f\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u306b\u3082\u3064\u306a\u304c\u308bIVR\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304b\u306b\u3064\u3044\u3066\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-of-ivr\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":4363,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[11,31,21],"class_list":["post-4361","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","tag-call-center","tag-ivr","tag-21"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=4361"}],"version-history":[{"count":13,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4361\/revisions"}],"predecessor-version":[{"id":6926,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4361\/revisions\/6926"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/4363"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=4361"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=4361"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=4361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}