{"id":4315,"date":"2022-09-12T16:14:57","date_gmt":"2022-09-12T07:14:57","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=4315"},"modified":"2025-08-08T21:36:05","modified_gmt":"2025-08-08T12:36:05","slug":"callcenter-of-laborcost","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-of-laborcost\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u969b\u306e\u8cbb\u7528\u3092\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/PKU4161364PAR58423_TP_V.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u969b\u306e\u8cbb\u7528\u3092\u5fb9\u5e95\u89e3\u8aac\" width=\"728\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u884c\u3046\u5834\u5408\u306b\u306f\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u8003\u3048\u3066\u59d4\u8a17\u5148\u3092\u6c7a\u3081\u3066\u3044\u304f\u3053\u3068\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u305d\u3053\u3067\u3001\u4eca\u56de\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u4e0a\u3067\u306e\u8cbb\u7528\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" 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id=\"rtoc-2\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u958b\u8a2d\u306e\u521d\u671f\u8cbb\u7528<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u958b\u8a2d\u3059\u308b\u4e0a\u3067\u306f\u69d8\u3005\u306a\u8cbb\u7528\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u307e\u305a\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u5834\u6240\u3092\u7528\u610f\u3059\u308b\u8cbb\u7528\u3067\u3059\u3002\u7a7a\u304d\u90e8\u5c4b\u3084\u7a7a\u304d\u30c7\u30b9\u30af\u3092\u7528\u610f\u3059\u308c\u3070\u5341\u5206\u3067\u306f\u306a\u3044\u304b\u3068\u8003\u3048\u304c\u3061\u3067\u3059\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u9867\u5ba2\u60c5\u5831\u3084\u500b\u4eba\u60c5\u5831\u3092\u53d6\u308a\u6271\u3044\u307e\u3059\u304b\u3089\u3001\u60c5\u5831\u6f0f\u6d29\u5bfe\u7b56\u3092\u5341\u5168\u306b\u884c\u308f\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u4ed6\u306e\u97f3\u304c\u5165\u3063\u3066\u304d\u3066\u4f1a\u8a71\u304c\u805e\u304d\u53d6\u308c\u306a\u3044\u3068\u3044\u3046\u4e8b\u614b\u3082\u907f\u3051\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3067\u3057\u3087\u3046\u3002\u3053\u3046\u3057\u305f\u4e8b\u60c5\u304b\u3089\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u5834\u6240\u306b\u306f\u9632\u97f3\u5bfe\u7b56\u3084\u906e\u97f3\u5bfe\u7b56\u304c\u5fc5\u8981\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3082\u3057\u3082\u5bfe\u7b56\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u5834\u5408\u306f\u3001\u58c1\u3084\u5e8a\u306a\u3069\u3092\u9632\u97f3\u52b9\u679c\u306e\u9ad8\u3044\u3082\u306e\u306b\u3059\u308b\u306a\u3069\u306e\u5de5\u4e8b\u304c\u5fc5\u8981\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u52a0\u3048\u3066\u3001\u6a5f\u6750\u3084\u8a2d\u5099\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3082\u63c3\u3048\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u96fb\u8a71\u6a5f\u3060\u3051\u3067\u306a\u304f\u3001\u96fb\u8a71\u3084FAX\u3068\u30d1\u30bd\u30b3\u30f3\u3092\u9023\u643a\u3055\u305b\u308bCTI\u3001\u9867\u5ba2\u60c5\u5831\u3092\u7ba1\u7406\u3059\u308bCRM\u306a\u3069\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5186\u6ed1\u306b\u9032\u3081\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u6574\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u6a5f\u6750\u3084\u8a2d\u5099\u306e\u8cfc\u5165\u306b\u52a0\u3048\u3066\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3084\u958b\u767a\u306b\u3082\u8cbb\u7528\u304c\u304b\u304b\u308b\u305f\u3081\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u7528\u306e\u96fb\u8a71\u756a\u53f7\u306e\u53d6\u5f97\u3084\u3001\u56de\u7dda\u306e\u5951\u7d04\u3082\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u8907\u6570\u306e\u96fb\u8a71\u6a5f\u3092\u4f7f\u7528\u3059\u308b\u5834\u5408\u306f\u69cb\u5185\u4ea4\u63db\u6a5f(PBX)\u3082\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n<p>\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3001\u6a5f\u6750\u306e\u8cfc\u5165\u3084\u8a2d\u7f6e\u3001\u74b0\u5883\u69cb\u7bc9\u306e\u8cbb\u7528\u3092\u5168\u3066\u5408\u308f\u305b\u308b\u3068\u521d\u671f\u8cbb\u7528\u3068\u3057\u3066\u306f20\u4e07\u5186\uff5e300\u4e07\u5186\u307b\u3069\u306e\u91d1\u984d\u304c\u304b\u304b\u308b\u3053\u3068\u304c\u60f3\u5b9a\u3055\u308c\u307e\u3059\u3002\u306a\u304a\u3001\u4eba\u54e1\u3092\u65b0\u898f\u306b\u63a1\u7528\u3059\u308b\u5834\u5408\u306f\u3001\u63a1\u7528\u306b\u304b\u304b\u308b\u8af8\u3005\u306e\u8cbb\u7528\u306720\u4e07\u5186\uff5e40\u4e07\u5186\u304c\u5225\u9014\u5fc5\u8981\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u81ea\u793e\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u5834\u5408\u306f\u3053\u308c\u3060\u3051\u306e\u521d\u671f\u6295\u8cc7\u304c\u5fc5\u8981\u3068\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3067\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u5834\u5408\u306f\u521d\u671f\u8cbb\u7528\u3068\u3057\u3066\u8981\u6c42\u3055\u308c\u308b\u91d1\u984d\u306f10\u4e07\u5186\uff5e50\u4e07\u5186\u307b\u3069\u304c\u76f8\u5834\u3067\u3059\u3002\u81ea\u793e\u306e\u72b6\u6cc1\u3084\u53d6\u308a\u6271\u3046\u5546\u54c1\u306a\u3069\u306b\u3064\u3044\u3066\u59d4\u8a17\u5148\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u4f1d\u3048\u305f\u308a\u3001\u8cc7\u6599\u3092\u4f5c\u6210\u3057\u305f\u308a\u3059\u308b\u305f\u3081\u306e\u8cbb\u7528\u3068\u306a\u308a\u307e\u3059\u3002\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u5834\u5408\u306f\u3059\u3067\u306b\u8a2d\u5099\u3084\u30b7\u30b9\u30c6\u30e0\u3001\u4eba\u54e1\u81ea\u4f53\u306f\u63c3\u3063\u3066\u3044\u307e\u3059\u304b\u3089\u3001\u521d\u671f\u6295\u8cc7\u3082\u304b\u306a\u308a\u5b89\u304f\u6291\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p><span data-sheets-root=\"1\">\u95a2\u9023\u8a18\u4e8b\uff1a<a class=\"in-cell-link\" href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/call-center-consignment-costs\/\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u306b\u3088\u308b\u8cbb\u7528\u76f8\u5834\u306f\uff1f\u5916\u6ce8\u3068\u5185\u88fd\u3068\u306e\u9055\u3044\u3092\u7d39\u4ecb<\/a><\/span><\/p>\n<h3 id=\"rtoc-3\" 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id=\"rtoc-17\" 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.h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 1.5em; margin-block-start: 0.83em; margin-block-end: 0.83em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } .h3-design { font-size: 22px; line-height: 1.4; padding-bottom: 5px; color: #3a3a3a; border-bottom: 1px solid #e1e3e6; margin: 0px 0px 15px; display: block; font-size: 1.17em; margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } <\/style>\n<div 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-of-laborcost\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":4316,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[14,11,20],"class_list":["post-4315","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-14","tag-call-center","tag-20"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=4315"}],"version-history":[{"count":4,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4315\/revisions"}],"predecessor-version":[{"id":6883,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4315\/revisions\/6883"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/4316"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=4315"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=4315"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=4315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}