{"id":4120,"date":"2022-04-07T19:10:03","date_gmt":"2022-04-07T10:10:03","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=4120"},"modified":"2025-02-28T14:55:54","modified_gmt":"2025-02-28T05:55:54","slug":"business-operation-point","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/business-operation-point\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u904b\u7528\u30dd\u30a4\u30f3\u30c8"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/Promote_Difital_Business_07-01__Converted__generated-1024x576-1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u904b\u7528\u30dd\u30a4\u30f3\u30c8\" width=\"728\" \/><\/p>\n<p>\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u7528\u3059\u308b\u969b\u3001\u3069\u306e\u3088\u3046\u306a\u30dd\u30a4\u30f3\u30c8\u306b\u6c17\u3092\u3064\u3051\u308c\u3070\u826f\u3044\u304b\u5206\u304b\u3089\u306a\u3044\u3068\u3044\u3046\u65b9\u304c\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u3067\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u904b\u7528\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002\n<\/p>\n<p><!-- \u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3CSS --><\/p>\n<style>\n\/* container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;\n*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    font-weight: bold;\n    font-size: 16px;\n    text-align: center;\n    position: relative;\n    height: 48px;\n    line-height: 48px;\n    padding: 0;\n    box-shadow: none !important;\n    border: none;\n}\na.dlbtn:hover {\nopacity: 0.8;\n}\n<\/style>\n<p><!-- .\u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3CSS --><br \/>\n<!-- \u5f37\u307f\u30bb\u30af\u30b7\u30e7\u30f3CSS --><\/p>\n<style>\n.gbox{background-color: #EFEFE7;}\n.bbox{background-color: #E6F2FD;}\n.rbox{background-color: #fcebef; }\n.box>div{\n\tpadding: 0 10px 10px;\n\tfont-size: 16PX;\n}\n.box p{\n\tline-height: 1.5;\n\tfont-size: 16PX;\n}\n.gbox:after, .bbox:after{\n\tcontent: \"\";\n\tdisplay: block;\n\twidth: 100%;\n\tbackground:#fff url(https:\/\/ntn-bpo.jp\/wp-content\/themes\/bpo\/images\/arrow1.png) center center no-repeat;\n}\n.strongpointtitle{\n    text-align: left;\n    height: 45px;\n    padding-top:24px;\n    padding-left: 24px;\n    font-size: 18px;\n    font-weight: bold;\n}\n.strongp{\n    text-align: left;\n    padding-top:18px;\n    padding-left: 10px;\n    padding-botom:18px;\n    font-size: 18px;\n}\n.imgcasestudy{\n    display: inline-block;\n    letter-spacing: normal;\n    vertical-align: top;\n    width: 120px;\n    height: 60px;\n}\n<\/style>\n<p><!-- .\u5f37\u307f\u30bb\u30af\u30b7\u30e7\u30f3CSS --><\/p>\n<p><!-- \u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3 --><br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p>\n<p><!-- .\u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3 --><\/p>\n<h2 id=\"rtoc-1\" 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id=\"rtoc-3\" 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id=\"rtoc-4\" >\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e3b\u8981\u30c1\u30e3\u30cd\u30eb<\/h2>\n<p>\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5bfe\u5fdc\u3059\u308b\u304a\u5ba2\u3055\u307e\u306f\u3001\u69d8\u3005\u306a\u76ee\u7684\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3044\u304f\u3064\u304b\u306e\u7a2e\u985e\u306b\u5206\u3051\u3089\u308c\u3001\u305d\u308c\u305e\u308c\u304c\u5c02\u9580\u6027\u306b\u5fdc\u3058\u3066\u304a\u5ba2\u3055\u307e\u5bfe\u5fdc\u3092\u884c\u3044\u307e\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-5\" >\u30c6\u30ec\u30aa\u30da\uff08\u30c6\u30ec\u30d5\u30a9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\uff09<\/h3>\n<p>\n\u30c6\u30ec\u30d5\u30a9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u304a\u5ba2\u3055\u307e\u306e\u8981\u671b\u901a\u308a\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u624b\u914d\u3059\u308b\u7a93\u53e3\u306e\u3053\u3068\u3067\u3059\u3002\u304a\u5ba2\u3055\u307e\u304b\u3089\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304d\u305f\u3089\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3066\u304a\u5ba2\u3055\u307e\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002\u30c6\u30ec\u30aa\u30da\u306f\u3057\u3063\u304b\u308a\u304a\u5ba2\u3055\u307e\u306e\u8a71\u3092\u805e\u3044\u3066\u7406\u89e3\u3057\u3001\u72b6\u6cc1\u306b\u5fdc\u3058\u305f\u5bfe\u5fdc\u3092\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u901a\u8ca9\u756a\u7d44\u3092\u898b\u305f\u304a\u5ba2\u3055\u307e\u304b\u3089\u306e\u6ce8\u6587\u306b\u5bfe\u5fdc\u3057\u305f\u308a\u3001\u30ed\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u30c8\u30e9\u30d6\u30eb\u89e3\u6c7a\u306a\u3069\u69d8\u3005\u306a\u696d\u52d9\u304c\u8003\u3048\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002\n<\/p>\n<h3 id=\"rtoc-6\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\uff08\u304a\u5ba2\u3055\u307e\u306e\u3054\u610f\u898b\u3078\u306e\u5bfe\u5fdc\uff09<\/h3>\n<p>\n\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u65e2\u5b58\u306e\u304a\u5ba2\u3055\u307e\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u7a93\u53e3\u306e\u3053\u3068\u3067\u3059\u3002\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u8cea\u554f\u3084\u30af\u30ec\u30fc\u30e0\u306a\u3069\u306b\u5bfe\u5fdc\u3057\u3066\u3001\u304a\u5ba2\u3055\u307e\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3057\u307e\u3059\u3002\u4f01\u696d\u306e\u7a93\u53e3\u3068\u3057\u3066\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3046\u305f\u3081\u3001\u9ad8\u3044\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u3084\u60c5\u5831\u51e6\u7406\u80fd\u529b\u304c\u5fc5\u8981\u3067\u3059\u3002\u304a\u5ba2\u3055\u307e\u306e\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306b\u3001\u5bfe\u5fdc\u3059\u308b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u6df1\u3044\u77e5\u8b58\u3082\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-7\" >\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u30fb\u30d8\u30eb\u30d7\u30c7\u30b9\u30af<\/h3>\n<p>\n\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u30fb\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306f\u3001\u4ed6\u306e\u7a93\u53e3\u3067\u306f\u89e3\u6c7a\u3067\u304d\u306a\u3044\u6280\u8853\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u7a93\u53e3\u306e\u3053\u3068\u3067\u3059\u3002\u7279\u5b9a\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u30c8\u30e9\u30d6\u30eb\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3001\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u30d1\u30bd\u30b3\u30f3\u3084\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u64cd\u4f5c\u30fb\u6545\u969c\u306e\u5834\u5408\u3001\u307e\u305a\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u89e3\u6c7a\u3067\u304d\u306a\u3044\u554f\u984c\u306f\u3001\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u304c\u5f15\u304d\u7d99\u3044\u3067\u5bfe\u5fdc\u3057\u307e\u3059\u3002\n<\/p>\n<h2 id=\"rtoc-8\" >\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u696d\u52d9\u52b9\u7387\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4e21\u7acb\u304c\u91cd\u8981<\/h2>\n<p>\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3067\u306f\u3001\u696d\u52d9\u52b9\u7387\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4e21\u7acb\u304c\u8ab2\u984c\u306e\u4e00\u3064\u3068\u3057\u3066\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u696d\u52d9\u52b9\u7387\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e21\u7acb\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u70b9\u306b\u6c17\u3092\u3064\u3051\u308c\u3070\u826f\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002\n<\/p>\n<h3 id=\"rtoc-9\" >\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\/Average Handling Time\uff09\u306e\u77ed\u7e2e<\/h3>\n<p>\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u76ee\u6307\u3059\u6307\u6a19\u306e\u4e00\u3064\u306f\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\/Average Handling Time\uff09\u306e\u77ed\u7e2e\u3067\u3059\u3002\u5e73\u5747\u51e6\u7406\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc1\u4eba\u3042\u305f\u308a\u304c\u51e6\u7406\u3067\u304d\u308b\u5165\u96fb\u6570\u304c\u5897\u52a0\u3057\u307e\u3059\u3002\u304a\u5ba2\u3055\u307e\u3092\u5f85\u305f\u305b\u308b\u3053\u3068\u306a\u304f\u5bfe\u5fdc\u3059\u308c\u3070\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u30d1\u30bd\u30b3\u30f3\u3068\u96fb\u8a71\u306e\u6a5f\u80fd\u3092\u7d71\u5408\u3057\u305fCTI\u3068\u3044\u3046\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3001\u52b9\u7387\u7684\u306b\u9867\u5ba2\u5fdc\u5bfe\u3067\u304d\u308b\u74b0\u5883\u304c\u6574\u3048\u3089\u308c\u3066\u3044\u308b\u3068\u3053\u308d\u304c\u591a\u3044\u3067\u3059\u3002\u3055\u3089\u306b\u9867\u5ba2\u60c5\u5831\u3092\u7ba1\u7406\u3059\u308bCRM\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u304d\u3081\u7d30\u304b\u3044\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-10\" >\u304a\u5ba2\u69d8\u306e\u58f0\uff08VOC\/Voice Of Customer\uff09\u306e\u53ce\u96c6<\/h3>\n<p>\n\u696d\u52d9\u52b9\u7387\u3092\u8003\u3048\u3064\u3064\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u53ce\u96c6\u3059\u308b\u306e\u3082\u5927\u5207\u3067\u3059\u3002\u304a\u5ba2\u69d8\u306e\u58f0\u304b\u3089\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u70b9\u3084\u65b0\u4e8b\u696d\u306e\u30d2\u30f3\u30c8\u3068\u306a\u308a\u5f97\u308b\u60c5\u5831\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306e\u901a\u5e38\u696d\u52d9\u3067\u306f\u3001\u304a\u5ba2\u3055\u307e\u306e\u58f0\u3092\u805e\u3051\u308b\u6a5f\u4f1a\u306f\u5c11\u306a\u3044\u3067\u3059\u3002\u3057\u304b\u3057\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u304a\u5ba2\u69d8\u3068\u76f4\u63a5\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u53d6\u308c\u308b\u5834\u6240\u306a\u306e\u3067\u3001\u7c21\u5358\u306b\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u96c6\u3081\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\n<\/p>\n<h2 id=\"rtoc-11\" 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id=\"rtoc-12\" 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id=\"rtoc-13\" >\u6f5c\u5728\u7684\u306a\u554f\u984c\u3092\u6301\u3063\u3066\u3044\u306a\u3044\u304b\u63a2\u308b\u3053\u3068<\/h3>\n<p>\n\u304a\u5ba2\u3055\u307e\u304b\u3089\u63d0\u793a\u3055\u308c\u305f\u554f\u984c\u306b\u52a0\u3048\u3066\u3001\u6f5c\u5728\u7684\u306a\u554f\u984c\u3092\u6301\u3063\u3066\u3044\u306a\u3044\u304b\u63a2\u308b\u3053\u3068\u3082\u5927\u5207\u3067\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u96fb\u8a71\u3059\u308b\u304a\u5ba2\u3055\u307e\u306f\u3001\u89e3\u6c7a\u3057\u305f\u3044\u554f\u984c\u3092\u62b1\u3048\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u6df1\u6398\u308a\u3057\u3066\u8a71\u3092\u805e\u3044\u3066\u3044\u304f\u3068\u3001\u305d\u308c\u4ee5\u5916\u306b\u3082\u69d8\u3005\u306a\u554f\u984c\u3092\u62b1\u3048\u3066\u3044\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3046\u3044\u3063\u305f\u6f5c\u5728\u7684\u306a\u554f\u984c\u306e\u65b9\u304c\u3001\u5b9f\u306f\u3068\u3066\u3082\u6c17\u306b\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u6f5c\u5728\u7684\u306a\u554f\u984c\u306f\u3001\u304a\u5ba2\u3055\u307e\u3068\u306e\u4f1a\u8a71\u3092\u901a\u3058\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u63a2\u3057\u51fa\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30d7\u30e9\u30b9\u30a2\u30eb\u30d5\u30a1\u3067\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308c\u3070\u3001\u58f2\u4e0a\u30a2\u30c3\u30d7\u3082\u671f\u5f85\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002\n<\/p>\n<h3 id=\"rtoc-14\" >\u305d\u306e\u4ed6\u306e\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u8208\u5473\u3092\u3082\u3063\u3066\u3044\u306a\u3044\u304b\u63a2\u308b\u3053\u3068<\/h3>\n<p>\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u96fb\u8a71\u3092\u304b\u3051\u3066\u304f\u308b\u304a\u5ba2\u3055\u307e\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u95a2\u3059\u308b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3060\u3051\u306b\u8208\u5473\u3092\u6301\u3063\u3066\u3044\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002\u4ed6\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8a73\u3057\u304f\u77e5\u3089\u306a\u3044\u3060\u3051\u3067\u3001\u8208\u5473\u3092\u6301\u3063\u3066\u304f\u308c\u308b\u53ef\u80fd\u6027\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002\u304a\u5ba2\u3055\u307e\u3068\u306e\u4f1a\u8a71\u306e\u4e2d\u304b\u3089\u4f55\u306b\u8208\u5473\u304c\u3042\u308b\u304b\u63a2\u308a\u3001\u8208\u5473\u304c\u3042\u308a\u305d\u3046\u306a\u3082\u306e\u3092\u7d39\u4ecb\u3059\u308c\u3070\u65b0\u305f\u306a\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u58f2\u4e0a\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u304a\u5ba2\u3055\u307e\u3068\u306e\u91cd\u8981\u306a\u63a5\u70b9\u306e\u4e00\u3064\u3002\u8cb4\u91cd\u306a\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u3092\u898b\u9003\u3055\u306a\u3044\u3088\u3046\u306b\u3001\u58f2\u4e0a\u306b\u8ca2\u732e\u3067\u304d\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306a\u308b\u3088\u3046\u6559\u80b2\u3057\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\n<\/p>\n<h2 id=\"rtoc-15\" >\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u4e3b\u306aKPI<\/h2>\n<p>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306fKPI\u3092\u8a2d\u5b9a\u3057\u3001\u73fe\u5834\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002KPI\uff08Key Performance Indicator\uff09\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u8a2d\u5b9a\u3057\u305f\u76ee\u6a19\u306e\u9054\u6210\u306b\u5411\u3051\u305f\u8a55\u4fa1\u6307\u6a19\u306e\u3053\u3068\u3067\u3059\u3002\u6700\u7d42\u7684\u306b\u5927\u304d\u306a\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001\u4e2d\u9593\u76ee\u6a19\u3092\u304a\u3044\u3066\u9806\u756a\u306b\u30af\u30ea\u30a2\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5834\u5408\u3001\u54c1\u8cea\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3069\u306eKPI\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-16\" >\u54c1\u8cea(Qulality)\u3092\u793a\u3059KPI<\/h3>\n<p>\n\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u3092\u628a\u63e1\u3057\u305f\u3044\u3068\u304d\u306f\u3001\u5fdc\u5bfe\u54c1\u8cea\u3092\u793a\u3059KPI\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u54c1\u8cea\u306eKPI\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u304a\u5ba2\u3055\u307e\u304c\u6e80\u8db3\u3059\u308b\u5bfe\u5fdc\u3092\u884c\u3048\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u3053\u306e\u6307\u6a19\u306e\u9805\u76ee\u306f\u3001\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30b9\u30b3\u30a2\u3001\u4e00\u6b21\u89e3\u6c7a\u7387\u3001\u30df\u30b9\u767a\u6ce8\u7387\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30bf\u30fc\u96e2\u8077\u7387\u3001\u696d\u52d9\u54e1\u6e80\u8db3\u5ea6\uff08ES\uff09\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u306a\u3069\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30b9\u30b3\u30a2\u306f\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u9867\u5ba2\u5fdc\u5bfe\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3066\u3001\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u307e\u305f\u8cea\u306e\u826f\u3044\u96fb\u8a71\u5fdc\u5bfe\u3092\u3059\u308b\u306b\u306f\u696d\u52d9\u306e\u8cea\u3092\u4e0a\u3052\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u50cd\u304d\u3084\u3059\u3044\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u3082\u5927\u5207\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30bf\u30fc\u96e2\u8077\u7387\u3084ES\u3082\u3053\u306e\u6307\u6a19\u306b\u542b\u307e\u308c\u307e\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-17\" >\u53ce\u76ca\u6027(Cost)\u3092\u793a\u3059KPI<\/h3>\n<p>\n\u53ce\u76ca\u6027\u3092\u793a\u3059KPI\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u6307\u6a19\u306f\u4e8b\u696d\u3078\u306e\u8ca2\u732e\u3092\u793a\u3059\u3082\u306e\u3067\u3001\u4e8b\u696d\u3084\u58f2\u4e0a\u3078\u306e\u8ca2\u732e\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u76f4\u63a5\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8ca9\u58f2\u3059\u308b\u3060\u3051\u304c\u4e8b\u696d\u8ca2\u732e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u8208\u5473\u304c\u3042\u308b\u304a\u5ba2\u69d8\u306b\u8cc7\u6599\u3092\u9001\u4ed8\u3057\u305f\u308a\u3001Web\u30b5\u30a4\u30c8\u3078\u306e\u8a98\u5c0e\u306a\u3069\u3082\u5bfe\u8c61\u3068\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u4e01\u5be7\u306b\u96fb\u8a71\u5fdc\u5bfe\u3059\u308c\u3070\u3001\u304a\u5ba2\u3055\u307e\u304c\u4f01\u696d\u306e\u30d5\u30a1\u30f3\u3068\u306a\u308a\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306a\u3063\u3066\u304f\u308c\u308b\u3067\u3057\u3087\u3046\u3002\u4f01\u696d\u306e\u30d5\u30a1\u30f3\u3092\u4f5c\u308b\u3053\u3068\u3082\u3001\u91cd\u8981\u306a\u4e8b\u696d\u8ca2\u732e\u306b\u542b\u307e\u308c\u307e\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-18\" >\u751f\u7523\u6027(Delivery)\u3092\u793a\u3059KPI<\/h3>\n<p>\n\u751f\u7523\u6027\u3092\u793a\u3059KPI\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u696d\u52d9\u3092\u52b9\u7387\u7684\u306b\u9032\u3081\u3089\u308c\u3066\u3044\u308b\u304b\u78ba\u8a8d\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002\u5fdc\u5bfe\u7387\u3084\u7a3c\u50cd\u7387\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08ATT\uff09\u304c\u4e3b\u306a\u6307\u6a19\u3067\u3059\u3002\u5fdc\u5bfe\u7387\u306f\u96fb\u8a71\u306e\u7e4b\u304c\u308a\u3084\u3059\u3055\u3092\u8a08\u308b\u305f\u3081\u306eKPI\u3067\u3059\u3002\u5fdc\u5bfe\u7387\u304c\u4f4e\u3044\u5834\u5408\u306f\u3001\u96fb\u8a71\u3092\u53d7\u3051\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u304c\u8db3\u308a\u3066\u3044\u306a\u3044\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3067\u3057\u3087\u3046\u3002\u7a3c\u50cd\u7387\u306f\u3001\u52b4\u50cd\u6642\u9593\u5185\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u5fdc\u5bfe\u306b\u304b\u3051\u305f\u6642\u9593\u3092\u8868\u3059\u6307\u6a19\u3067\u3059\u3002\u3053\u306e\u7a3c\u50cd\u7387\u306f100%\u306b\u8fd1\u3051\u308c\u3070\u826f\u3044\u8a33\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u7814\u4fee\u306a\u3069\u4ed6\u306e\u696d\u52d9\u306b\u304b\u3051\u308b\u6642\u9593\u3082\u60f3\u5b9a\u3057\u3066\u7a3c\u50cd\u7387\u3092\u8a2d\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u5e73\u5747\u51e6\u7406\u6642\u9593\u306f\u53d7\u96fb\u5f8c\u306e\u4f5c\u696d\u306b\u8981\u3057\u3066\u3044\u308b\u6642\u9593\u306e\u3053\u3068\u3067\u3059\u3002\u304a\u5ba2\u3055\u307e\u306e\u60c5\u5831\u3092\u6b8b\u3059\u305f\u3081\u306b\u3001\u901a\u8a71\u5f8c\u306b\u5c65\u6b74\u3092\u5165\u529b\u3059\u308b\u3068\u3044\u3063\u305f\u4f5c\u696d\u3092\u884c\u3044\u307e\u3059\u3002\u3088\u308a\u52b9\u7387\u7684\u306b\u60c5\u5831\u3092\u5165\u529b\u3067\u304d\u308c\u3070\u30011\u65e5\u306b\u5fdc\u5bfe\u3067\u304d\u308b\u96fb\u8a71\u306e\u6570\u3082\u5897\u3048\u308b\u3067\u3057\u3087\u3046\u3002\n<\/p>\n<h2 id=\"rtoc-19\" >\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u306e\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p>\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u7528\u3057\u3066\u3044\u304f\u305f\u3081\u306b\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u30dd\u30a4\u30f3\u30c8\u306b\u6c17\u3092\u3064\u3051\u3066\u7d44\u7e54\u3092\u69cb\u7bc9\u3057\u3066\u3044\u3051\u3070\u826f\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u304b\u3089\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u69cb\u7bc9\u30dd\u30a4\u30f3\u30c8\u3092\u7406\u89e3\u3057\u3001\u4e0a\u624b\u304f\u6d3b\u7528\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002\n<\/p>\n<h3 id=\"rtoc-20\" 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id=\"rtoc-23\" 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id=\"rtoc-25\" >\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u59d4\u8a17\u3059\u308b\u306a\u3089\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u304c\u304a\u3059\u3059\u3081<\/h2>\n<p>\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u306f\u5927\u5909\u306a\u306e\u3067\u3001\u5916\u90e8\u59d4\u8a17\u3092\u9078\u3076\u65b9\u304c\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3059\u308b\u696d\u8005\u306e\u4e2d\u3067\u3082\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306f\u5c02\u9580\u6027\u306e\u9ad8\u3044\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u306a\u3089\u3001\u307e\u305a\u306f\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306b\u9023\u7d61\u3057\u3066\u307f\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002\n<\/p>\n<p><!-- \u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3 --><br \/>\n<P>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/P><\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width:100%; background-color:#f0f8ff; margin:5px auto; padding:5px 0px;\">\n<div style=\"width:100%; margin:0px auto; display:flex; justify-content:center; align-items:center;\">\n<div style=\"width:30%;\"><img decoding=\"async\" loading=\"lazy\" style=\"display:block; max-width:80%; margin:0px auto; padding:1px; font-size:12px; object-fit:cover; border:2px #0064D1 solid;\" width=\"225\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" \/><\/div>\n<div style=\"width:70%; margin-top:1px; margin-right:10px; padding:5px;\">\n      <P style=\"margin:20px 0px 15px 0px; font-size:18px; font-weight:normal; background:linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/P><\/p>\n<p style=\"margin:5px 5px 10px 5px; font-size:14px; font-weight:normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align:right; margin-right:10px; margin-bottom:10px;\">\n        <a href=\"\/dl_bpo_service\" style=\"display:inline-block; width:160px; background-color:#ec3a2c; border-radius:8px; color:#fff; font-weight:bold; font-size:16px; text-align:center; height:48px; line-height:48px; padding:0; box-shadow:none !important; border:none; text-decoration:none;\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<style> .h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 1.5em; margin-block-start: 0.83em; margin-block-end: 0.83em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } .h3-design { font-size: 22px; line-height: 1.4; padding-bottom: 5px; color: #3a3a3a; border-bottom: 1px solid #e1e3e6; margin: 0px 0px 15px; display: block; font-size: 1.17em; margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } <\/style>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5f37\u307f<\/div>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u3088\u304f\u3042\u308b\u304a\u60a9\u307f\u3092\u3059\u3079\u3066\u89e3\u6c7a\u3057\u307e\u3059\u3002<\/p>\n<div class=\"h3-design\">\u5927\u624b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u8c4a\u5bcc\u306a\u904b\u55b6\u5b9f\u7e3e<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u60c5\u5831\u96c6\u7d04-\u84c4\u7a4d-\u5206\u6790\u306a\u3069\u30bb\u30f3\u30bf\u30fc\u904b\u55b615\u5e74\u4ee5\u4e0a\u306e\u5b9f\u7e3e\u3001\u30ce\u30a6\u30cf\u30a6\u3092\u5229\u7528\u3057\u3001\u52b9\u7387\u5316\u3068\u54c1\u8cea\u5411\u4e0a\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u898f\u7acb\u3061\u4e0a\u3052\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5b89\u5b9a\u3057\u305f\u54c1\u8cea<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u696d\u52d9\u91cf\u306b\u5fdc\u3058\u305f\u67d4\u8edf\u306a\u904b\u55b6\u4f53\u5236<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u7e41\u5fd9\u671f\u3084\u9591\u6563\u671f\u306b\u5fdc\u3058\u305f\u904b\u7528\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u4ed8\u52a0\u4fa1\u5024\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u6848\u5185\u3084\u5224\u65ad\u9818\u57df\u3092\u62e1\u5927\u3057\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u3067\u5e45\u5e83\u3044\u5bfe\u5fdc\u3092\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u30bb\u30f3\u30bf\u30fc\u306e\u304a\u5f79\u7acb\u3061\u4fa1\u5024\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">BCP\u5bfe\u7b56\u306b\u3088\u308b\u5b89\u5fc3\u904b\u55b6<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u30af\u30e9\u30a6\u30c9CRM\u5c0e\u5165\u3067\u53f0\u98a8\u3084\u5730\u9707\u7b49\u306e\u5927\u898f\u6a21\u707d\u5bb3\u306b\u3088\u308b\u4ea4\u901a\u6a5f\u95a2\u306e\u6025\u306a\u9045\u5ef6\u3067\u3082\u30ea\u30e2\u30fc\u30c8\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u4e8b\u4f8b<\/div>\n<div style=\"text-align: center; line-height: 1.5;\">\n<div id=\"relationlist\" style=\"padding: 20px 8px 0; background-color: #E5E5DE; margin-bottom: 60px; max-width: 720px; margin-left: auto; margin-right: auto; box-sizing: border-box;\">\n<ul style=\"display: flex !important; flex-wrap: wrap !important; justify-content: space-between !important; list-style: none; padding: 0; margin: 0 auto; max-width: 720px !important; box-sizing: border-box;\">\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\">\n        <a href=\"https:\/\/ntn-bpo.jp\/casestudy\/1740\/\" style=\"text-decoration: none; color: inherit;\"><br \/>\n          <span style=\"color: #1E3A9B; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u58f2\u4e0a\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u9003\u3055\u306a\u3044\u3001\u81ea\u793e\u56de\u7b54\u738799%\u306e\u5546\u54c1\u76f8\u8ac7\u7a93\u53e3<\/span><br \/>\n          <span style=\"display: block; color: #333;\">\u7dcf\u5408\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc A\u793e\u69d8<\/span><br \/>\n        <\/a>\n      <\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\">\n        <a href=\"https:\/\/ntn-bpo.jp\/casestudy\/1743\/\" style=\"text-decoration: none; color: inherit;\"><br \/>\n          <span style=\"color: #1E3A9B; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u53d6\u6271\u5546\u54c1105\u4e07\u70b9\u4ee5\u4e0a\u3002\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30fc\u30d3\u30b9\u3092\u542b\u3093\u3060\u96fb\u8a71\u5bfe\u5fdc<\/span><br \/>\n          <span style=\"display: block; color: #333;\">\u7dcf\u5408\u30ab\u30fc\u7528\u54c1\u30c1\u30a7\u30fc\u30f3 B\u793e\u69d8<\/span><br \/>\n        <\/a>\n      <\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\">\n        <a href=\"https:\/\/ntn-bpo.jp\/casestudy\/1745\/\" style=\"text-decoration: none; color: inherit;\"><br \/>\n          <span style=\"color: #1E3A9B; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u5c0f\u898f\u6a21\u591a\u5e97\u8217\u904b\u7528\u3092\u652f\u63f4\u3059\u308b\u3001\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u578b\u5e97\u9577\u6a5f\u80fd\u30bb\u30f3\u30bf\u30fc<\/span><br \/>\n          <span style=\"display: block; color: #333;\">\u30ab\u30e1\u30e9\u30fb\u30d7\u30ea\u30f3\u30c8\u30c1\u30a7\u30fc\u30f3\u5e97 C\u793e\u69d8<\/span><br \/>\n        <\/a>\n      <\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\">\n        <a href=\"https:\/\/ntn-bpo.jp\/casestudy\/1744\/\" style=\"text-decoration: none; color: inherit;\"><br \/>\n          <span style=\"color: #1E3A9B; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u7a93\u53e3\u306e\u4e00\u5143\u5316\u3067\u51e6\u7406\u52b9\u7387\u304c\u5927\u304d\u304f\u5411\u4e0a\u3002\u592a\u967d\u5149\u95a2\u9023\u306e\u76f8\u8ac7\u7a93\u53e3\u30fb\u4fee\u7406\u53d7\u4ed8<\/span><br \/>\n          <span style=\"display: block; color: #333;\">\u7dcf\u5408\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc J\u793e\u69d8<\/span><br \/>\n        <\/a>\n      <\/li>\n<\/ul><\/div>\n<\/div>\n<div style=\"margin: 50px auto; text-align: center;\"><a class=\"pc\" href=\"https:\/\/ntn-bpo.jp\/contact\/\"> <img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/> <\/a><\/div>\n<p><!-- 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href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/business-operation-point\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":4139,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[16,11,22],"class_list":["post-4120","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","tag-16","tag-call-center","tag-22"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=4120"}],"version-history":[{"count":3,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4120\/revisions"}],"predecessor-version":[{"id":6471,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4120\/revisions\/6471"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/4139"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=4120"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=4120"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=4120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}