{"id":4090,"date":"2022-03-23T15:37:15","date_gmt":"2022-03-23T06:37:15","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=4090"},"modified":"2025-12-11T09:43:40","modified_gmt":"2025-12-11T00:43:40","slug":"visual-ivr-in-call-centers","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/visual-ivr-in-call-centers\/","title":{"rendered":"\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f\uff1fIVR\u3068\u306e\u9055\u3044\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u9078\u3073\u65b9\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/contact-me3-e1647511606771.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u30e1\u30ea\u30c3\u30c8\u3001\u5c0e\u5165\u306e\u524d\u306b\u691c\u8a0e\u3059\u3079\u304d\u3053\u3068\" width=\"728\" \/><\/p>\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306f\u3001\u97f3\u58f0\u64cd\u4f5c\u4e2d\u5fc3\u306e\u5f93\u6765\u578bIVR\u306b\u6bd4\u3079\u3066\u3001\u8996\u899a\u7684\u306a\u6848\u5185\u306b\u3088\u308a\u64cd\u4f5c\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u304c\u81ea\u3089\u76ee\u7684\u306b\u5408\u308f\u305b\u3066\u60c5\u5831\u3078\u9032\u3081\u308b\u305f\u3081\u3001\u5229\u4fbf\u6027\u304c\u9ad8\u307e\u308a\u3001\u4f01\u696d\u5074\u306e\u696d\u52d9\u52b9\u7387\u5316\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f\u4f55\u304b\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p><!-- \u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3CSS --><\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<br \/>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<br 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\/>}<br \/>.imgcasestudy{<br \/>    display: inline-block;<br \/>    letter-spacing: normal;<br \/>    vertical-align: top;<br \/>    width: 120px;<br \/>    height: 60px;<br \/>}<br \/><\/style>\n<p><!-- .\u5f37\u307f\u30bb\u30af\u30b7\u30e7\u30f3CSS --><!-- \u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3 --><br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<p><!-- .\u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3 --><\/p>\n<h2 id=\"rtoc-1\" >\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f<\/h2>\n<p><strong>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306f\u3001\u5f93\u6765\u306e\u97f3\u58f0\u81ea\u52d5\u5fdc\u7b54\u3092\u753b\u9762\u64cd\u4f5c\u3078\u7f6e\u304d\u63db\u3048\u305f\u4ed5\u7d44\u307f\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u8996\u899a\u7684\u306a\u30e1\u30cb\u30e5\u30fc\u304b\u3089\u9078\u629e\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<p>\u9867\u5ba2\u306fFAQ\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3078\u8fc5\u901f\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u3001\u76ee\u7684\u306e\u60c5\u5831\u3078\u8ff7\u308f\u305a\u9032\u3081\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u5074\u306f\u5165\u96fb\u5bfe\u5fdc\u3092\u6700\u9069\u5316\u3067\u304d\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u8377\u8efd\u6e1b\u3084\u696d\u52d9\u52b9\u7387\u5316\u306b\u3082\u3064\u306a\u304c\u308b\u70b9\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" >IVR\u3068\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u9055\u3044<\/h3>\n<p>IVR\u3068\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u9055\u3044\u306f\u3001IVR\u304c\u97f3\u58f0\u306b\u3088\u308b\u6848\u5185\u306a\u306e\u306b\u5bfe\u3057\u3066\u3001\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306f\u753b\u9762\u3067\u8996\u899a\u7684\u306b\u6848\u5185\u3059\u308b\u3053\u3068\u3067\u3059\u3002IVR\u3067\u306f\u9867\u5ba2\u304c\u97f3\u58f0\u30ac\u30a4\u30c9\u306e\u6848\u5185\u3092\u53d7\u52d5\u7684\u306b\u53d7\u3051\u308b\u306e\u306b\u5bfe\u3057\u3066\u3001\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306f\u4e3b\u4f53\u7684\u306b\u60c5\u5831\u3092\u691c\u7d22\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u306f\u3001IVR\u306e\u3088\u3046\u306b\u6848\u5185\u306e\u5185\u5bb9\u304c\u308f\u304b\u308b\u307e\u3067\u97f3\u58f0\u3092\u805e\u3044\u3066\u304b\u3089\u30d7\u30c3\u30b7\u30e5\u64cd\u4f5c\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u307e\u305f\u3001\u8996\u899a\u7684\u306b\u898b\u3084\u3059\u3044\u30e1\u30cb\u30e5\u30fc\u306e\u306a\u304b\u304b\u3089\u3001\u81ea\u5206\u306e\u30da\u30fc\u30b9\u3067\u52b9\u7387\u7684\u306b\u76ee\u7684\u306e\u9023\u7d61\u5148\u3092\u63a2\u3057\u305f\u308a\u3001FAQ\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u95b2\u89a7\u3057\u3066\u81ea\u5206\u3067\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306fIVR\u3068\u7570\u306a\u308a\u3001\u6a5f\u80fd\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3001\u62e1\u5f35\u3057\u3084\u3059\u3044\u3053\u3068\u3082\u7279\u5fb4\u3067\u3059\u3002<\/p>\n<p>\u5c0e\u5165\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u306b\u3082\u3088\u308a\u307e\u3059\u304c\u3001\u4f8b\u3048\u3070\u3001\u30e1\u30cb\u30e5\u30fc\u753b\u9762\u3092\u30b7\u30f3\u30d7\u30eb\u306b\u3057\u3066\u30dc\u30bf\u30f3\u3092\u5927\u304d\u304f\u3059\u308b\u306a\u3069\u30c7\u30b6\u30a4\u30f3\u3092\u67d4\u8edf\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u308a\u3001\u81ea\u793e\u306e\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3055\u305b\u305f\u308a\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-3\" >\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u304c\u6ce8\u76ee\u3055\u308c\u308b\u80cc\u666f<\/h2>\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u5c0e\u5165\u76ee\u7684\u3068\u3057\u3066\u591a\u3044\u306e\u306f\u3001CX\uff08\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\uff09\u306e\u5411\u4e0a\u3068\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u9032\u3067\u304d\u308b\u305f\u3081\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u80cc\u666f\u306b\u306f\u5f93\u6765\u306e\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u4e0d\u6e80\u304c\u51fa\u3084\u3059\u304f\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u3084\u3001\u60c5\u5831\u3092\u81ea\u5206\u3067\u691c\u7d22\u3057\u3066\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u306b\u306a\u3063\u305f\u80cc\u666f\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-4\" 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id=\"rtoc-5\" 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id=\"rtoc-19\" >\u4eba\u6750\u4e0d\u8db3\u89e3\u6d88\u306b\u3064\u306a\u304c\u308b<\/h3>\n<p>\u5fc5\u8981\u306a\u30b9\u30ad\u30eb\u3092\u6301\u3063\u305f\u4eba\u6750\u306b\u5bfe\u5fdc\u3057\u3066\u3082\u3089\u3044\u3084\u3059\u304f\u306a\u308b\u306e\u306f\u3001\u9867\u5ba2\u5074\u306e\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u30e1\u30cb\u30e5\u30fc\u9805\u76ee\u304c\u7d30\u304b\u3059\u304e\u305a\u7c97\u3059\u304e\u306a\u3044\u7a0b\u5ea6\u306b\u8a2d\u5b9a\u3055\u308c\u305f\u4f01\u696d\u306a\u3089\u3001\u9069\u5207\u306a\u30b9\u30bf\u30c3\u30d5\u306b\u53d6\u308a\u6b21\u304c\u308c\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u3001\u3069\u306e\u3088\u3046\u306a\u554f\u984c\u3084\u8ab2\u984c\u304c\u3042\u308b\u304b\u3092\u3001\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u5185\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u7b54\u3048\u3066\u304b\u3089\u7a93\u53e3\u306b\u63a5\u7d9a\u3059\u308b\u30bf\u30a4\u30d7\u3067\u306f\u3001\u3088\u308a\u30d4\u30f3\u30dd\u30a4\u30f3\u30c8\u3067\u30b9\u30bf\u30c3\u30d5\u3092\u5272\u308a\u5f53\u3066\u3066\u3082\u3089\u3048\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-20\" >\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u306e\u751f\u7523\u6027\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a<\/h2>\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306b\u3088\u308b\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u7406\u89e3\u304c\u6df1\u307e\u3063\u3066\u3082\u3001\u30a4\u30de\u30a4\u30c1\u5177\u4f53\u7684\u306a\u30a4\u30e1\u30fc\u30b8\u304c\u6e67\u304b\u306a\u3044\u3068\u3044\u3046\u4eba\u3082\u5c11\u306a\u304f\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u3053\u3053\u304b\u3089\u306f\u3001\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u3069\u306e\u3088\u3046\u306a\u6a5f\u80fd\u306b\u3088\u3063\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3084\u9867\u5ba2\u4f53\u9a13\u304c\u5411\u4e0a\u3059\u308b\u306e\u304b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-21\" >Web\u3067\u306eFAQ\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3078\u306e\u8a98\u5c0e<\/h3>\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306f\u8996\u899a\u7684\u306a\u30e1\u30cb\u30e5\u30fc\u3092\u901a\u3058\u3066FAQ\u3084AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3078\u30b9\u30e0\u30fc\u30ba\u306b\u8a98\u5c0e\u3067\u304d\u3001\u9867\u5ba2\u304c\u5165\u529b\u3057\u305f\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u81ea\u52d5\u56de\u7b54\u3092\u8fd4\u305b\u307e\u3059\u3002<\/p>\n<p>AI\u306f\u5b66\u7fd2\u306b\u3088\u308a\u7cbe\u5ea6\u304c\u5411\u4e0a\u3057\u3001\u8cea\u554f\u304c\u30d1\u30bf\u30fc\u30f3\u5316\u3057\u3084\u3059\u3044\u554f\u3044\u5408\u308f\u305b\u3067\u306f\u81ea\u5df1\u89e3\u6c7a\u7387\u3092\u9ad8\u3081\u307e\u3059\u3002<\/p>\n<p>FAQ\u30da\u30fc\u30b8\u3068\u306e\u9023\u643a\u3082\u5bb9\u6613\u3067\u3001\u65e2\u5b58\u306e\u56de\u7b54\u30da\u30fc\u30b8\u304c\u6574\u5099\u3055\u308c\u3066\u3044\u308c\u3070\u5c0e\u5165\u3082\u5186\u6ed1\u306b\u9032\u307f\u307e\u3059\u3002<\/p>\n<p><strong>\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3059\u3053\u3068\u3067\u5165\u96fb\u3092\u5206\u6563\u3055\u305b\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3068\u904b\u7528\u52b9\u7387\u306e\u4e21\u7acb\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-22\" >CRM\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a<\/h3>\n<p>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u7a93\u53e3\u306f\u96fb\u8a71\u4ee5\u5916\u306b\u3082\u3001\u30e1\u30fc\u30eb\u30fbWeb\u30b5\u30a4\u30c8\u30fbSNS\u306a\u3069\u591a\u69d8\u5316\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u3046\u3057\u305f\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u6d41\u5165\u3057\u3066\u304f\u308b\u9867\u5ba2\u60c5\u5831\u3084\u9032\u6357\u72b6\u6cc1\u3092\u4e00\u5143\u7684\u306b\u7ba1\u7406\u3059\u308b\u306e\u304cCRM\uff08Customer Relationship Management\uff09\u3001\u65e5\u672c\u8a9e\u3067\u8a00\u3046\u3068\u3053\u308d\u306e\u300c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u300d\u3067\u3059\u3002<\/p>\n<p>CRM\u3067\u5171\u6709\u3055\u308c\u305f\u60c5\u5831\u306f\u7279\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u540c\u58eb\u306e\u5f15\u7d99\u304e\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3001\u62c5\u5f53\u8005\u304c\u4ee3\u308f\u3063\u3066\u3082\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3082CRM\u3068\u9023\u643a\u3055\u305b\u308b\u4e8b\u304c\u53ef\u80fd\u3067\u3042\u308b\u305f\u3081\u3001\u3088\u308a\u4e00\u5c64\u52b9\u7387\u7684\u306a\u9867\u5ba2\u7ba1\u7406\u304c\u5b9f\u73fe\u3059\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u65e2\u306bCRM\u3092\u5c0e\u5165\u6e08\u307f\u306e\u4f01\u696d\u306f\u3082\u3061\u308d\u3093\u306e\u4e8b\u3001\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u5c0e\u5165\u3092\u304d\u3063\u304b\u3051\u306bCRM\u3092\u5c0e\u5165\u3059\u308b\u3068\u3044\u3046\u306e\u3082\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-23\" 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id=\"rtoc-24\" >\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3092\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9\u3068\u9078\u3073\u65b9<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6966\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00089_2.jpg\" alt=\"\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3092\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00089_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00089_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00089_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306f\u73fe\u5728\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5c0e\u5165\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u304c\u3001\u4f01\u696d\u5074\u304c\u30c4\u30fc\u30eb\u3092\u63a1\u7528\u3059\u308b\u306b\u3042\u305f\u3063\u3066\u306f\u3044\u304f\u3064\u304b\u691c\u8a0e\u3057\u3066\u304a\u304d\u305f\u3044\u5224\u65ad\u6750\u6599\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u52b9\u679c\u3092\u6700\u5927\u9650\u306b\u5f15\u304d\u51fa\u3059\u305f\u3081\u306b\u3082\u3001\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u524d\u306b\u306f\u6b21\u306e\u70b9\u306b\u3064\u3044\u3066\u793e\u5185\u3067\u691c\u8a0e\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-25\" 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id=\"rtoc-26\" 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id=\"rtoc-27\" 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id=\"rtoc-28\" 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id=\"rtoc-29\" 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id=\"rtoc-30\" 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id=\"rtoc-31\" >\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3092\u4e0a\u624b\u304f\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u63a5\u70b9\u3092\u5f37\u5316\u3057\u3088\u3046<\/h2>\n<p>\u4f01\u696d\u304c\u9867\u5ba2\u306e\u58f0\u3092\u76f4\u63a5\u6c72\u307f\u53d6\u308c\u308b\u6a5f\u4f1a\u306f\u8cb4\u91cd\u3067\u3042\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u305d\u306e\u610f\u5473\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5074\u306b\u3082\u9867\u5ba2\u5074\u306b\u3082\u30e1\u30ea\u30c3\u30c8\u304c\u5927\u304d\u3044\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u306e\u3067\u3001\u5c0e\u5165\u6e08\u307f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u59d4\u8a17\u3092\u691c\u8a0e\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u521d\u3081\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u59d4\u8a17\u3059\u308b\u5834\u5408\u3001\u696d\u8005\u9078\u3073\u306b\u8ff7\u3063\u3066\u3057\u307e\u3046\u3068\u3044\u3046\u30b1\u30fc\u30b9\u3082\u73cd\u3057\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u3046\u3044\u3063\u305f\u5834\u5408\u306b\u306f\u3001\u696d\u754c30\u5e74\u4ee5\u4e0a\u306e\u6b74\u53f2\u3092\u8a87\u308b\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306f\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u62b1\u3048\u308b\u8ab2\u984c\u3084\u8981\u671b\u306b\u5bfe\u3059\u308b\u67d4\u8edf\u306a\u5bfe\u5fdc\u529b\u306b\u5b9a\u8a55\u304c\u3042\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027\u306b\u512a\u308c\u305fBPO\u30b5\u30fc\u30d3\u30b9\u306f\u591a\u304f\u306e\u4f01\u696d\u3067\u5c0e\u5165\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5c0e\u5165\u30fb\u904b\u7528\u30fb\u4fdd\u5b88\u306a\u3069\u30d5\u30a7\u30fc\u30ba\u3054\u3068\u306e\u30b5\u30dd\u30fc\u30c8\u3082\u5145\u5b9f\u3057\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u307e\u305a\u306f\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306b\u4e0d\u5b89\u3084\u60a9\u307f\u3092\u76f8\u8ac7\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><!-- \u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3 --><\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<style> .h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 1.5em; margin-block-start: 0.83em; margin-block-end: 0.83em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } .h3-design { font-size: 22px; line-height: 1.4; padding-bottom: 5px; color: #3a3a3a; border-bottom: 1px solid #e1e3e6; margin: 0px 0px 15px; display: block; font-size: 1.17em; margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } <\/style>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5f37\u307f<\/div>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u3088\u304f\u3042\u308b\u304a\u60a9\u307f\u3092\u3059\u3079\u3066\u89e3\u6c7a\u3057\u307e\u3059\u3002<\/p>\n<div class=\"h3-design\">\u5927\u624b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u8c4a\u5bcc\u306a\u904b\u55b6\u5b9f\u7e3e<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u60c5\u5831\u96c6\u7d04-\u84c4\u7a4d-\u5206\u6790\u306a\u3069\u30bb\u30f3\u30bf\u30fc\u904b\u55b615\u5e74\u4ee5\u4e0a\u306e\u5b9f\u7e3e\u3001\u30ce\u30a6\u30cf\u30a6\u3092\u5229\u7528\u3057\u3001\u52b9\u7387\u5316\u3068\u54c1\u8cea\u5411\u4e0a\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u898f\u7acb\u3061\u4e0a\u3052\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5b89\u5b9a\u3057\u305f\u54c1\u8cea<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u696d\u52d9\u91cf\u306b\u5fdc\u3058\u305f\u67d4\u8edf\u306a\u904b\u55b6\u4f53\u5236<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u7e41\u5fd9\u671f\u3084\u9591\u6563\u671f\u306b\u5fdc\u3058\u305f\u904b\u7528\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u4ed8\u52a0\u4fa1\u5024\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u6848\u5185\u3084\u5224\u65ad\u9818\u57df\u3092\u62e1\u5927\u3057\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u3067\u5e45\u5e83\u3044\u5bfe\u5fdc\u3092\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u30bb\u30f3\u30bf\u30fc\u306e\u304a\u5f79\u7acb\u3061\u4fa1\u5024\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">BCP\u5bfe\u7b56\u306b\u3088\u308b\u5b89\u5fc3\u904b\u55b6<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u30af\u30e9\u30a6\u30c9CRM\u5c0e\u5165\u3067\u53f0\u98a8\u3084\u5730\u9707\u7b49\u306e\u5927\u898f\u6a21\u707d\u5bb3\u306b\u3088\u308b\u4ea4\u901a\u6a5f\u95a2\u306e\u6025\u306a\u9045\u5ef6\u3067\u3082\u30ea\u30e2\u30fc\u30c8\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u4e8b\u4f8b<\/div>\n<div style=\"text-align: center; line-height: 1.5;\">\n<div id=\"relationlist\" style=\"padding: 20px 8px 0; background-color: #e5e5de; margin-bottom: 60px; max-width: 720px; margin-left: auto; margin-right: auto; box-sizing: border-box;\">\n<ul style=\"display: flex !important; flex-wrap: wrap !important; justify-content: space-between !important; list-style: none; padding: 0; margin: 0 auto; max-width: 720px !important; box-sizing: border-box;\">\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1740\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u58f2\u4e0a\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u9003\u3055\u306a\u3044\u3001\u81ea\u793e\u56de\u7b54\u738799%\u306e\u5546\u54c1\u76f8\u8ac7\u7a93\u53e3<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u7dcf\u5408\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc A\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1743\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u53d6\u6271\u5546\u54c1105\u4e07\u70b9\u4ee5\u4e0a\u3002\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30fc\u30d3\u30b9\u3092\u542b\u3093\u3060\u96fb\u8a71\u5bfe\u5fdc<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u7dcf\u5408\u30ab\u30fc\u7528\u54c1\u30c1\u30a7\u30fc\u30f3 B\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1745\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u5c0f\u898f\u6a21\u591a\u5e97\u8217\u904b\u7528\u3092\u652f\u63f4\u3059\u308b\u3001\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u578b\u5e97\u9577\u6a5f\u80fd\u30bb\u30f3\u30bf\u30fc<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u30ab\u30e1\u30e9\u30fb\u30d7\u30ea\u30f3\u30c8\u30c1\u30a7\u30fc\u30f3\u5e97 C\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1744\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 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