{"id":4088,"date":"2022-03-23T15:37:33","date_gmt":"2022-03-23T06:37:33","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=4088"},"modified":"2025-08-05T11:10:04","modified_gmt":"2025-08-05T02:10:04","slug":"chatbots-in-call-centers","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/chatbots-in-call-centers\/","title":{"rendered":"\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3084\u6ce8\u610f\u70b9\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/247_generated-1024x563-1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u52b9\u679c\" width=\"728\" 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\/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<br \/><\/style>\n<p><!-- .\u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3CSS --><!-- \u5f37\u307f\u30bb\u30af\u30b7\u30e7\u30f3CSS --><\/p>\n<style>\n.gbox{background-color: #EFEFE7;}<br \/>.bbox{background-color: #E6F2FD;}<br \/>.rbox{background-color: #fcebef; }<br \/>.box>div{<br \/>\tpadding: 0 10px 10px;<br \/>\tfont-size: 16PX;<br \/>}<br \/>.box p{<br \/>\tline-height: 1.5;<br \/>\tfont-size: 16PX;<br \/>}<br \/>.gbox:after, .bbox:after{<br \/>\tcontent: \"\";<br \/>\tdisplay: block;<br \/>\twidth: 100%;<br \/>\tbackground:#fff url(https:\/\/ntn-bpo.jp\/wp-content\/themes\/bpo\/images\/arrow1.png) center center no-repeat;<br \/>}<br \/>.strongpointtitle{<br \/>    text-align: left;<br \/>    height: 45px;<br \/>    padding-top:24px;<br \/>    padding-left: 24px;<br \/>    font-size: 18px;<br \/>    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id=\"rtoc-12\" 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id=\"rtoc-13\" >\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6841\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00079_1.jpg\" alt=\"\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00079_1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00079_1-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00079_1-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" 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id=\"rtoc-18\" 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id=\"rtoc-19\" 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id=\"rtoc-20\" 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id=\"rtoc-27\" 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id=\"rtoc-28\" 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id=\"rtoc-29\" 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id=\"rtoc-30\" 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id=\"rtoc-31\" 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id=\"rtoc-32\" >\u5c0e\u5165\u307e\u3067\u306e\u6d41\u308c<\/h2>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u52b9\u679c\u7684\u306b\u904b\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5c0e\u5165\u524d\u306e\u6e96\u5099\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306b\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5c0e\u5165\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u57fa\u672c\u7684\u306a\u6d41\u308c\u3092\u6574\u7406\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-33\" 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id=\"rtoc-34\" >\u8ab2\u984c\u306b\u3042\u3063\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6c7a\u3081\u308b<\/h3>\n<p>\u8ab2\u984c\u306e\u660e\u78ba\u5316\u5f8c\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u9078\u5b9a\u306b\u5165\u308a\u307e\u3059\u3002<\/p>\n<p><strong>FAQ<\/strong><strong>\u578b\u3001\u30b7\u30ca\u30ea\u30aa\u578b\u3001AI\u578b\u306a\u3069\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u306f\u8907\u6570\u306e\u7a2e\u985e\u304c\u3042\u308a\u3001\u305d\u308c\u305e\u308c\u5f97\u610f\u9818\u57df\u304c\u7570\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u591a\u3044\u5185\u5bb9\u3092\u81ea\u52d5\u5316\u3059\u308b\u306a\u3089\u30b7\u30ca\u30ea\u30aa\u578b\u3001\u66d6\u6627\u306a\u8868\u73fe\u306e\u7406\u89e3\u304c\u5fc5\u8981\u306a\u30b1\u30fc\u30b9\u3067\u306fAI\u578b\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-35\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9<\/h2>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u6709\u52b9\u306a\u30c4\u30fc\u30eb\u3067\u3059\u304c\u3001\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9\u3092\u7406\u89e3\u3057\u3066\u3044\u306a\u3044\u3068\u9006\u52b9\u679c\u306b\u306a\u308b\u304a\u305d\u308c\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305a\u3001<strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3059\u3079\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u5185\u5bb9\u306b\u3088\u3063\u3066\u306f\u6709\u4eba\u5bfe\u5fdc\u306e\u4f75\u7528\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/strong><\/p>\n<p>\u307e\u305f\u3001\u8a2d\u8a08\u6bb5\u968e\u3067\u306e\u60c5\u5831\u6574\u7406\u3084\u5c0e\u7dda\u8a2d\u8a08\u304c\u4e0d\u5341\u5206\u306a\u5834\u5408\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u8ff7\u5b50\u306b\u306a\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u904b\u7528\u5f8c\u3082\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u6c42\u3081\u3089\u308c\u308b\u305f\u3081\u3001\u5bfe\u5fdc\u30c1\u30fc\u30e0\u3084\u30d9\u30f3\u30c0\u30fc\u3068\u306e\u9023\u643a\u4f53\u5236\u3082\u4e8b\u524d\u306b\u78ba\u4fdd\u3057\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-36\" >\u304a\u308f\u308a\u306b<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3001\u6ce8\u610f\u70b9\u307e\u3067\u3092\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u4e21\u7acb\u3055\u305b\u308b\u6709\u529b\u306a\u624b\u6bb5\u3067\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u5c0e\u5165\u306b\u306f\u9069\u5207\u306a\u76ee\u7684\u8a2d\u5b9a\u3068\u696d\u52d9\u6574\u7406\u3001\u305d\u3057\u3066\u904b\u7528\u4f53\u5236\u306e\u69cb\u7bc9\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u3088\u3046\u306a\u4f53\u5236\u3065\u304f\u308a\u304c\u56f0\u96e3\u306a\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u8a2d\u8a08\u30fb\u904b\u7528\u306b\u7cbe\u901a\u3057\u305f\u5916\u90e8\u30d1\u30fc\u30c8\u30ca\u30fc\u306b\u59d4\u8a17\u3059\u308b\u306e\u3082\u6709\u52b9\u306a\u9078\u629e\u80a2\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p><mark>\u81ea\u793e\u306e\u30ea\u30bd\u30fc\u30b9\u3084\u8ab2\u984c\u3092\u8e0f\u307e\u3048\u3001\u9069\u5207\u306a\u65b9\u6cd5\u3067\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/mark><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-37\" >\u9867\u5ba2\u5bfe\u5fdc\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u4e0a\u624b\u306b\u904b\u7528\u3057\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u59d4\u8a17\u3057\u3088\u3046<\/h2>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u65e2\u306b\u69d8\u3005\u306a\u4f01\u696d\u3067\u5c0e\u5165\u3055\u308c\u3066\u304a\u308a\u3001\u9867\u5ba2\u304b\u3089\u306e\u8a8d\u77e5\u5ea6\u3082\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u696d\u52d9\u52b9\u7387\u5316\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u6709\u52b9\u306a\u30c4\u30fc\u30eb\u3067\u3059\u306e\u3067\u3001\u7a4d\u6975\u7684\u306b\u6d3b\u7528\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u59d4\u8a17\u5148\u3092\u898b\u3064\u3051\u308b\u3068\u304d\u306b\u91cd\u8981\u306a\u306e\u306f\u3001\u7121\u4eba\u5bfe\u5fdc\u30fb\u6709\u4eba\u5bfe\u5fdc\u3092\u4e0a\u624b\u304f\u4f7f\u3044\u5206\u3051\u3066\u3044\u308b\u3068\u3053\u308d\u3092\u898b\u3064\u3051\u308b\u4e8b\u3067\u3059\u3002<\/p>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u8001\u8217\u3068\u3057\u3066\u8c4a\u5bcc\u306a\u30ce\u30a6\u30cf\u30a6\u3092\u84c4\u3048\u3066\u304a\u308a\u3001\u7d30\u304b\u3044\u30cb\u30fc\u30ba\u306b\u3082\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4eba\u8ca1\u529b\u30fb\u5c02\u9580\u529b\u30fb\u5206\u6790\u529b\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u529b\u3068\u3044\u30464\u3064\u306e\u5f37\u307f\u3092\u6d3b\u304b\u3057\u305fBPO\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u5927\u624b\u3084\u4e2d\u5c0f\u306a\u3069\u4f01\u696d\u898f\u6a21\u3092\u554f\u308f\u305a\u591a\u304f\u306e\u5c0e\u5165\u4e8b\u4f8b\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u9078\u3073\u3067\u8ff7\u3063\u305f\u969b\u306f\u3001\u307e\u305a\u306f\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306b\u554f\u3044\u5408\u308f\u305b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><!-- \u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3 --><\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<style> .h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 1.5em; margin-block-start: 0.83em; margin-block-end: 0.83em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } .h3-design { font-size: 22px; line-height: 1.4; padding-bottom: 5px; color: #3a3a3a; border-bottom: 1px solid #e1e3e6; margin: 0px 0px 15px; display: block; font-size: 1.17em; margin-block-start: 1em; margin-block-end: 1em; 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/chatbots-in-call-centers\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":4105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,29,21,22],"class_list":["post-4088","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-call-center","tag-29","tag-21","tag-22"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=4088"}],"version-history":[{"count":6,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4088\/revisions"}],"predecessor-version":[{"id":6843,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4088\/revisions\/6843"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/4105"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=4088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=4088"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=4088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}