{"id":4027,"date":"2022-02-24T15:43:09","date_gmt":"2022-02-24T06:43:09","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=4027"},"modified":"2025-02-28T10:19:11","modified_gmt":"2025-02-28T01:19:11","slug":"visual-ivr-customer-support","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/customer-support\/visual-ivr-customer-support\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\u3092\u96c6\u7d04\u3059\u308b\u30d3\u30b8\u30e5\u30a2\u30ebIVR"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/2480553-scaled-e1645424115989.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\u3092\u96c6\u7d04\u3059\u308b\u30d3\u30b8\u30e5\u30a2\u30ebIVR\" width=\"728\" \/><\/p>\n<p>\u30e6\u30fc\u30b6\u30fc\u3092\u9069\u5207\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\u306b\u6848\u5185\u3067\u304d\u308b\u306e\u304c\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u5f37\u307f\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u8a73\u7d30\u3084\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3001\u9078\u3073\u65b9\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p><!-- \u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3CSS --><\/p>\n<p><style>\n\/* container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;\n*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    font-weight: bold;\n    font-size: 16px;\n    text-align: center;\n    position: relative;\n    height: 48px;\n    line-height: 48px;\n    padding: 0;\n    box-shadow: none !important;\n    border: none;\n}\na.dlbtn:hover {\nopacity: 0.8;\n}\n<\/style>\n<\/p>\n<p><!-- .\u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3CSS --><!-- \u5f37\u307f\u30bb\u30af\u30b7\u30e7\u30f3CSS --><\/p>\n<p><style>\n.gbox{background-color: #EFEFE7;}\n.bbox{background-color: #E6F2FD;}\n.rbox{background-color: #fcebef; }\n.box>div{\n\tpadding: 0 10px 10px;\n\tfont-size: 16PX;\n}\n.box p{\n\tline-height: 1.5;\n\tfont-size: 16PX;\n}\n.gbox:after, .bbox:after{\n\tcontent: \"\";\n\tdisplay: block;\n\twidth: 100%;\n\tbackground:#fff url(https:\/\/ntn-bpo.jp\/wp-content\/themes\/bpo\/images\/arrow1.png) center center no-repeat;\n}\n.strongpointtitle{\n    text-align: left;\n    height: 45px;\n    padding-top:24px;\n    padding-left: 24px;\n    font-size: 18px;\n    font-weight: bold;\n}\n.strongp{\n    text-align: left;\n    padding-top:18px;\n    padding-left: 10px;\n    padding-botom:18px;\n    font-size: 18px;\n}\n.imgcasestudy{\n    display: inline-block;\n    letter-spacing: normal;\n    vertical-align: top;\n    width: 120px;\n    height: 60px;\n}\n<\/style>\n<\/p>\n<p><!-- .\u5f37\u307f\u30bb\u30af\u30b7\u30e7\u30f3CSS --><br \/>\n<!-- \u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3 --><br \/>\n<\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p>\n<p><!-- .\u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3 --><\/p>\n<h2 id=\"rtoc-1\" 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id=\"rtoc-2\" >\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306fAI\u306a\u3069\u306e\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306b\u671f\u5f85<\/h3>\n<p>\u304b\u3064\u3066\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9078\u629e\u80a2\u3092\u8868\u793a\u3057\u3066\u9032\u3081\u3066\u3044\u304f\u5f62\u5f0f\u306e\u3082\u306e\u304c\u57fa\u672c\u3067\u3057\u305f\u304c\u3001AI\u306b\u3088\u308b\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u6280\u8853\u304c\u767a\u5c55\u3057\u305f\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u5165\u529b\u3057\u305f\u6587\u7ae0\u306b\u5fdc\u3058\u305f\u56de\u7b54\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u304d\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u696d\u52d9\u306e\u8efd\u6e1b\u306b\u7e4b\u304c\u308bAI\u6280\u8853\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h4>LINE BOT\u306a\u3069\u306e\u6d3b\u7528\u304c\u62e1\u5927<\/h4>\n<p>LINE BOT\u306a\u30691\u304b\u3089\u958b\u767a\u3057\u306a\u304f\u3066\u3082\u624b\u8efd\u306b\u5229\u7528\u3067\u304d\u308b\u30b5\u30fc\u30d3\u30b9\u3082\u767b\u5834\u3057\u3066\u304a\u308a\u3001\u4f01\u696d\u306eAI\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u306e\u30cf\u30fc\u30c9\u30eb\u3082\u4e0b\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u5c0e\u5165\u4f01\u696d\u306e\u6570\u3082\u5927\u5e45\u306b\u5897\u3048\u307e\u3057\u305f\u3002\u305d\u308c\u306b\u3088\u308a\u3001\u624b\u8efd\u306b\u3088\u308a\u7cbe\u5ea6\u306e\u9ad8\u3044\u56de\u7b54\u304c\u3067\u304d\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u4f5c\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<h4>\u97f3\u58f0\u8a8d\u8b58\u6280\u8853\u306e\u9032\u5316<\/h4>\n<p>\u97f3\u58f0\u8a8d\u8b58\u6280\u8853\u3082\u9032\u5316\u3057\u3066\u304a\u308a\u3001\u96fb\u8a71\u5bfe\u5fdc\u3082\u81ea\u52d5\u5316\u3059\u308b\u4f01\u696d\u3082\u51fa\u3066\u304d\u3066\u3044\u307e\u3059\u3002\u3084\u306f\u308a\u3059\u3050\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u554f\u3044\u5408\u308f\u305b\u3066\u3057\u307e\u3046\u30e6\u30fc\u30b6\u30fc\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u3053\u3067\u6700\u521d\u306bAI\u304c\u30e6\u30fc\u30b6\u30fc\u3068\u4f1a\u8a71\u3092\u884c\u3044\u3001\u30b9\u30bf\u30c3\u30d5\u306b\u3088\u308b\u500b\u5225\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u3089\u30b9\u30bf\u30c3\u30d5\u306b\u3064\u306a\u3050\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u3092\u304b\u3051\u3066\u304d\u305f\u30e6\u30fc\u30b6\u30fc\u304c\u4e0d\u5feb\u306b\u601d\u3046\u3053\u3068\u306a\u304f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h3 id=\"rtoc-3\" 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id=\"rtoc-4\" >IVR\uff08Interactive Voice Response\uff09\u3068\u306f<\/h2>\n<p>IVR\u3068\u306fInteractive Voice Response\u306e\u982d\u6587\u5b57\u3067\u3042\u308a\u3001\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3092\u8a00\u3044\u307e\u3059\u3002\u4ee3\u8868\u7684\u306a\u3082\u306e\u3068\u3057\u3066\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u554f\u3044\u5408\u308f\u305b\u3092\u3059\u308b\u969b\u306b\u8981\u4ef6\u306b\u5fdc\u3058\u3066\u756a\u53f7\u304c\u632f\u308a\u5206\u3051\u3089\u308c\u3066\u304a\u308a\u3001\u6307\u5b9a\u306e\u756a\u53f7\u3092\u62bc\u3057\u305f\u3089\u9069\u5207\u306a\u554f\u3044\u5408\u308f\u305b\u90e8\u7f72\u306b\u7e4b\u304c\u308b\u4ed5\u7d44\u307f\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u7279\u306b\u5927\u4f01\u696d\u306e\u3088\u3046\u306a\u90e8\u7f72\u304c\u305f\u304f\u3055\u3093\u3042\u308b\u4f01\u696d\u306e\u5834\u5408\u3001\u5c02\u9580\u6027\u304c\u9ad8\u3044\u306a\u3069\u306e\u7406\u7531\u30671\u3064\u306e\u90e8\u7f72\u3060\u3051\u3067\u306f\u5bfe\u5fdc\u3057\u304d\u308c\u306a\u3044\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002\u305d\u3053\u3067\u4e8b\u524d\u306b\u30e6\u30fc\u30b6\u30fc\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u5185\u5bb9\u3092\u628a\u63e1\u3057\u3001\u9069\u5207\u306a\u90e8\u7f72\u306b\u6848\u5185\u3059\u308b\u3053\u3068\u3067\u554f\u3044\u5408\u308f\u305b\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u7d42\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-5\" >\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f<\/h3>\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f\u3001IVR\u3092\u53ef\u8996\u5316\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u30d5\u30a9\u30fc\u30e0\u3068\u8a00\u3063\u3066\u3082\u3001\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u69d8\u3005\u306a\u7a2e\u985e\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u3002\u305d\u3053\u3067\u3059\u3079\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u5148\u3092\u307e\u3068\u3081\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u8981\u4ef6\u306e\u7dca\u6025\u6027\u306b\u5fdc\u3058\u3066\u554f\u3044\u5408\u308f\u305b\u65b9\u6cd5\u3092\u3059\u3050\u306b\u9078\u3079\u308b\u69d8\u306b\u306a\u3063\u3066\u3044\u308b\u306e\u304c\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-6\" 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id=\"rtoc-7\" >\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u7a2e\u985e<\/h2>\n<p>\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u7a2e\u985e\u306f\u4e3b\u306bSMS\u3092\u4f7f\u7528\u3059\u308b\u30bf\u30a4\u30d7\u3068\u5c02\u7528\u30a2\u30d7\u30ea\u3092\u4f7f\u3046\u30bf\u30a4\u30d7\u306b\u5206\u304b\u308c\u307e\u3059\u3002\u305d\u308c\u3067\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u7279\u5fb4\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306a\u3069\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-8\" >URL\u3092SMS\u306b\u9001\u4ed8\u3059\u308b\u30bf\u30a4\u30d7<\/h3>\n<p>URL\u3092SMS\u306b\u9001\u4ed8\u3059\u308b\u30bf\u30a4\u30d7\u3067\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u554f\u3044\u5408\u308f\u305b\u306e\u96fb\u8a71\u304c\u3042\u3063\u305f\u969b\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u96fb\u8a71\u756a\u53f7\u306bURL\u3092\u9001\u3063\u3066\u554f\u3044\u5408\u308f\u305b\u30d5\u30a9\u30fc\u30e0\u306b\u6848\u5185\u3057\u307e\u3059\u3002\u3053\u306e\u30bf\u30a4\u30d7\u3060\u3068\u3001\u307e\u305a\u30e6\u30fc\u30b6\u30fc\u306b\u96fb\u8a71\u3092\u639b\u3051\u3066\u3082\u3089\u3063\u3066\u304b\u3089\u97f3\u58f0\u6848\u5185\u3067\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u78ba\u8a8d\u3057\u3001\u500b\u5225\u3067\u306e\u6848\u5185\u304c\u5fc5\u8981\u306a\u304b\u3063\u305f\u969b\u306bURL\u3092\u9001\u4ed8\u3059\u308b\u30bf\u30a4\u30d7\u3068\u3001\u6700\u521d\u304b\u3089URL\u3092\u9001\u4ed8\u3059\u308b\u30bf\u30a4\u30d7\u306b\u5206\u304b\u308c\u307e\u3059\u3002 SMS\u3092\u5229\u7528\u3059\u308b\u5834\u5408\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u8ab0\u3067\u3082\u5229\u7528\u3067\u304d\u308b\u70b9\u3067\u3057\u3087\u3046\u3002SMS\u306f\u56fd\u969b\u898f\u683c\u3067\u3042\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u96fb\u8a71\u756a\u53f7\u304c\u30b9\u30de\u30db\u306e\u3082\u306e\u3067\u3042\u308c\u3070\u8ab0\u3067\u3082\u53d7\u4fe1\u3067\u304d\u307e\u3059\u3002\u3057\u304b\u3082SMS\u30a2\u30d7\u30ea\u306f\u6700\u521d\u304b\u3089\u30b9\u30de\u30db\u306b\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u3066\u4e0b\u6e96\u5099\u304c\u5fc5\u8981\u306a\u3044\u3046\u3048\u3001\u53d7\u4fe1\u306b\u8cbb\u7528\u3082\u304b\u304b\u308a\u307e\u305b\u3093\u3002\u3053\u306e\u3088\u3046\u306b\u30e6\u30fc\u30b6\u30fc\u5074\u306e\u8ca0\u62c5\u304c\u5c11\u306a\u3044\u306e\u3082SMS\u306e\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u305f\u3060\u3001SMS\u3092\u5229\u7528\u3059\u308b\u5834\u5408\u3001\u307e\u305a\u30e6\u30fc\u30b6\u30fc\u306b\u554f\u3044\u5408\u308f\u305b\u7528\u306e\u96fb\u8a71\u756a\u53f7\u306b\u96fb\u8a71\u3092\u639b\u3051\u3066\u3082\u3089\u308f\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u30b9\u30de\u30db\u3067\u306a\u3044\u3068SMS\u3092\u9001\u4ed8\u3067\u304d\u306a\u3044\u306e\u3067\u3001\u5bb6\u5ead\u7528\u96fb\u8a71\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u306f\u5225\u306e\u5bfe\u51e6\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-9\" 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id=\"rtoc-10\" >\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u305d\u308c\u3067\u306f\u3001\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306b\u306f\u3069\u3093\u306a\u3082\u306e\u304c\u3042\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u81ea\u793e\u306e\u8ab2\u984c\u306b\u5fdc\u3058\u305f\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u304b\u3069\u3046\u304b\u8003\u3048\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3 id=\"rtoc-11\" 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id=\"rtoc-12\" 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id=\"rtoc-14\" 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id=\"rtoc-20\" >CRM\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a 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\u8cc7\u6599DL\u30bb\u30af\u30b7\u30e7\u30f3 --><br \/>\n<P>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/P><\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width:100%; background-color:#f0f8ff; margin:5px auto; padding:5px 0px;\">\n<div style=\"width:100%; margin:0px auto; display:flex; justify-content:center; align-items:center;\">\n<div style=\"width:30%;\"><img decoding=\"async\" loading=\"lazy\" style=\"display:block; max-width:80%; margin:0px auto; padding:1px; font-size:12px; object-fit:cover; border:2px #0064D1 solid;\" width=\"225\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" \/><\/div>\n<div style=\"width:70%; margin-top:1px; margin-right:10px; padding:5px;\">\n      <P style=\"margin:20px 0px 15px 0px; font-size:18px; font-weight:normal; background:linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/P><\/p>\n<p style=\"margin:5px 5px 10px 5px; font-size:14px; font-weight:normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align:right; margin-right:10px; margin-bottom:10px;\">\n        <a href=\"\/dl_bpo_service\" style=\"display:inline-block; width:160px; background-color:#ec3a2c; border-radius:8px; color:#fff; font-weight:bold; font-size:16px; text-align:center; height:48px; line-height:48px; padding:0; box-shadow:none !important; border:none; text-decoration:none;\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<style> .h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 1.5em; margin-block-start: 0.83em; margin-block-end: 0.83em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } .h3-design { font-size: 22px; line-height: 1.4; padding-bottom: 5px; color: #3a3a3a; border-bottom: 1px solid #e1e3e6; margin: 0px 0px 15px; display: block; font-size: 1.17em; margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 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hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u7a93\u53e3\u306e\u4e00\u5143\u5316\u3067\u51e6\u7406\u52b9\u7387\u304c\u5927\u304d\u304f\u5411\u4e0a\u3002\u592a\u967d\u5149\u95a2\u9023\u306e\u76f8\u8ac7\u7a93\u53e3\u30fb\u4fee\u7406\u53d7\u4ed8<\/span><br \/>\n          <span style=\"display: block; color: #333;\">\u7dcf\u5408\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc J\u793e\u69d8<\/span><br \/>\n        <\/a>\n      <\/li>\n<\/ul><\/div>\n<\/div>\n<div style=\"margin: 50px auto; text-align: center;\"><a class=\"pc\" href=\"https:\/\/ntn-bpo.jp\/contact\/\"> <img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/> <\/a><\/div>\n<p><!-- 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href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e6%94%b9%e5%96%84\/\">\u696d\u52d9\u6539\u5584<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30e6\u30fc\u30b6\u30fc\u3092\u9069\u5207\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\u306b\u6848\u5185\u3067\u304d\u308b\u306e\u304c\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u5f37\u307f\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u8a73\u7d30\u3084\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3001\u9078\u3073\u65b9\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u9032\u5316\u3055\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/visual-ivr-customer-support\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":4032,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[26,31,13,22],"class_list":["post-4027","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support","tag-26","tag-ivr","tag-13","tag-22"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=4027"}],"version-history":[{"count":2,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4027\/revisions"}],"predecessor-version":[{"id":6407,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/4027\/revisions\/6407"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/4032"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=4027"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=4027"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=4027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}