{"id":3712,"date":"2021-08-20T15:38:36","date_gmt":"2021-08-20T06:38:36","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=3712"},"modified":"2025-07-31T18:59:38","modified_gmt":"2025-07-31T09:59:38","slug":"o-m","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/others\/o-m\/","title":{"rendered":"\u592a\u967d\u5149\u767a\u96fb\u306e\u4fdd\u5b89\u70b9\u691c\u30fb\u4fdd\u5b88\u70b9\u691c\uff08O\uff06M\uff09 \u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/8590-1024x683-1.jpg\" alt=\"\u592a\u967d\u5149\u767a\u96fb\u306e\u4fdd\u5b89\u70b9\u691c\u30fb\u4fdd\u5b88\u70b9\u691c\uff08O\uff06M\uff09 \u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\" width=\"728\" \/><\/p>\n<p>\u5730\u7403\u74b0\u5883\u4fdd\u8b77\u306e\u89b3\u70b9\u304b\u3089\u666e\u53ca\u304c\u9032\u3093\u3067\u3044\u308b\u592a\u967d\u5149\u767a\u96fb\u3067\u3059\u304c\u3001\u300cO&amp;M\u300d\u3068\u547c\u3070\u308c\u308b\u4fdd\u5b89\u70b9\u691c\u30fb\u4fdd\u5b88\u70b9\u691c\u304c\u5fc5\u8981\u3068\u306a\u308b\u4e8b\u3092\u77e5\u3089\u306a\u3044\u4eba\u3082\u591a\u3044\u3067\u3057\u3087\u3046\u3002\u5229\u7528\u8005\u306e\u5b89\u5168\u30fb\u5b89\u5fc3\u306e\u305f\u3081\u306b\u672c\u7a3f\u3067\u306f\u592a\u967d\u5149\u767a\u96fb\u306eO&amp;M\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<style>\n\/* container *\/<br \/>\n.wrapperdonew{<br \/>\nwidth:100%;<br \/>\nbackground-color: #f0f8ff;<br \/>\nmargin:5px auto;<br \/>\n}<br \/>\n.wrapperdonew .container{<br \/>\n\/* max-width:1000px; *\/<br \/>\nwidth:100%;<br \/>\nmargin:0px auto;<br \/>\npadding:5px 0px;<br \/>\n}<br \/>\n\/* content *\/<br \/>\n@media (min-width: 992px) {<br \/>\n.wrapperdonew .container .content {<br \/>\ndisplay: flex;<br \/>\njustify-content: center;<br \/>\n\/*<br \/>\nalign-items: center;<\/p>\n<p>*\/<br \/>\n}<br \/>\n}<br \/>\n.wrapperdonew .content-item {<br \/>\nwidth:100%;<br \/>\n}<br \/>\n@media (min-width: 992px)<br \/>\n{<br \/>\n    .wrapperdonew .content-itemimg {<br \/>\n    width:30%;<br \/>\n    }<br \/>\n    .wrapperdonew .content-item {<br \/>\n    width:70%;<br \/>\n    }<br \/>\n}<br \/>\n.wrapperdonew .image{<br \/>\ndisplay:block;<br \/>\nmax-width:80%;<br \/>\nmargin:0px auto;<br \/>\npadding:1px;<br \/>\nfont-size: 12px;<br \/>\n}<br \/>\n.wrapperdonew .text{<br \/>\npadding:5px;<br \/>\n}<br \/>\n.wrapperdonew .text .heading{<br \/>\nmargin:20px 0px 15px 0px;<br \/>\nfont-size: 18px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.wrapperdonew .text p{<br \/>\nmargin:5px 5px 10px 5px;<br \/>\nfont-size: 14px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.dounewh2{<br \/>\nposition: relative;<br \/>\npadding: 0.5em;<br \/>\nbackground: #a6d3c8;<br \/>\ncolor: white;<br \/>\n}<br \/>\n.dounewh2::before {<br \/>\n  position: absolute;<br \/>\n  content: '';<br \/>\n  top: 100%;<br \/>\n  left: 0;<br \/>\n  border: none;<br \/>\n  border-bottom: solid 15px transparent;<br \/>\n  border-right: solid 20px rgb(149, 158, 155);<br \/>\n}<\/p>\n<p>a.dlbtn{<br \/>\n    display: inline-block;<br \/>\n    width: 160px;<br \/>\n    margin: 0 0 0 0;<br \/>\n    background-color: #ec3a2c;<br \/>\n    border-radius: 8px;<br \/>\n    color: #fff;<br \/>\n    font-weight: bold;<br \/>\n    font-size: 16px;<br \/>\n    text-align: center;<br \/>\n    position: relative;<br \/>\n    height: 48px;<br \/>\n    line-height: 48px;<br \/>\n    padding: 0;<br \/>\n    box-shadow: none !important;<br \/>\n    border: none;<br \/>\n}<br \/>\na.dlbtn:hover {<br \/>\nopacity: 0.8;<br \/>\n}<\/p>\n<p><P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u592a\u967d\u5149\u767a\u96fb\u306e\u4fdd\u5b89\u30fb\u4fdd\u5b88\uff08O&amp;M\uff09\u30b5\u30fc\u30d3\u30b9\u3068\u306f<\/h2>\n<p>\u592a\u967d\u5149\u767a\u96fb\u306b\u304a\u3051\u308bO&amp;M\u306f\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u4e8b\u696d\u8005\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u4e88\u5099\u77e5\u8b58\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305a\u306fO&amp;M\u306e\u30b5\u30fc\u30d3\u30b9\u6982\u8981\u306b\u3064\u3044\u3066\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-2\" >\u592a\u967d\u5149\u767a\u96fb\u306eO&amp;M\u3068\u306f\u3010\u904b\u7528\u7ba1\u7406\u3011\uff08Operation\uff09\u3068\u3010\u4fdd\u5b88\u70b9\u691c\u3011\uff08Maintenance\uff09<\/h3>\n<p>O&amp;M\u3068\u306f\u300c\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\uff08\u904b\u8ee2\u7ba1\u7406\uff09\u300d\u3068\u300c\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\uff08\u4fdd\u5b88\u70b9\u691c\uff09\u300d\u306e\u982d\u6587\u5b57\u3092\u639b\u3051\u5408\u308f\u305b\u305f\u7565\u79f0\u3067\u3059\u3002\u592a\u967d\u96fb\u6c60\u306e\u9577\u671f\u7684\u306a\u5b89\u5b9a\u7a3c\u52d5\u3092\u76ee\u7684\u3068\u3059\u308b\u53d6\u308a\u7d44\u307f\u3067\u3042\u308a\u3001\u4e8b\u6545\u30fb\u4e0d\u5177\u5408\u3092\u672a\u7136\u306b\u9632\u3050\u306e\u306f\u3082\u3061\u308d\u3093\u4e07\u304c\u4e00\u4e8b\u6545\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u306b\u88ab\u5bb3\u3092\u6700\u5c0f\u9650\u306b\u7559\u3081\u308b\u305f\u3081\u306e\u53d6\u308a\u7d44\u307f\u3082\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-3\" 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id=\"rtoc-4\" >\u592a\u967d\u5149\u767a\u96fb\u306e\u3010\u4fdd\u5b88\u70b9\u691c\u7ba1\u7406\u696d\u52d9\u3011\u3068\u306f<\/h3>\n<p>\u4e00\u65b9\u3001O&amp;M\u306e\u5f8c\u534a\u90e8\u5206\u306b\u3042\u305f\u308b\u300c\u4fdd\u5b88\u70b9\u691c\u7ba1\u7406\u696d\u52d9\u300d\u3067\u306f\u305d\u308c\u305e\u308c\u306e\u6a5f\u5668\u304c\u5b89\u5b9a\u3057\u3066\u7a3c\u52d5\u3059\u308b\u72b6\u614b\u3092\u4fdd\u3064\u305f\u3081\u306e\u696d\u52d9\u3092\u884c\u3044\u307e\u3059\u3002\u5177\u4f53\u7684\u306a\u696d\u52d9\u5185\u5bb9\u306f\u300c\u5b9a\u671f\u70b9\u691c\u300d\u3068\u300c\u30b5\u30a4\u30c8\u7ba1\u7406\uff08\u6577\u5730\u30fb\u7528\u5730\uff09\u300d\u306e2\u7a2e\u985e\u3067\u3059\u3002\u5b9a\u671f\u70b9\u691c\u306f\u6c7a\u3081\u3089\u308c\u305f\u30b9\u30d1\u30f3\u3067\u5fc5\u305a\u884c\u308f\u308c\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u4fdd\u5b88\u696d\u52d9\u3067\u3042\u308a\u3001\u300c\u4e88\u9632\u4fdd\u5168\u300d\u3068\u547c\u3070\u308c\u308b\u4e8b\u3082\u3042\u308a\u307e\u3059\u3002\u30b5\u30a4\u30c8\u7ba1\u7406\u3068\u306f\u592a\u967d\u5149\u767a\u96fb\u30b7\u30b9\u30c6\u30e0\u304c\u8a2d\u7f6e\u3055\u308c\u3066\u3044\u308b\u5c4b\u6839\u30fb\u571f\u5730\u306a\u3069\u306e\u7ba1\u7406\u3092\u884c\u3046\u3082\u306e\u3067\u3001\u767a\u96fb\u306e\u59a8\u3052\u3068\u306a\u308b\u96d1\u8349\u9664\u53bb\u3084\u30d1\u30cd\u30eb\u306e\u6e05\u6383\u306a\u3069\u884c\u3046\u3082\u306e\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-5\" >\u592a\u967d\u5149\u767a\u96fb\u306e\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u306e\u5fc5\u8981\u6027<\/h2>\n<p>\u592a\u967d\u5149\u767a\u96fb\u30b7\u30b9\u30c6\u30e0\u306f\u4e00\u822c\u7684\u306b\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u30d5\u30ea\u30fc\u3068\u3044\u3046\u8a8d\u8b58\u304c\u5f37\u304f\u3001\u5c0e\u5165\u5f8c\u306f\u305d\u306e\u307e\u307e\u653e\u7f6e\u3057\u3066\u3057\u307e\u3046\u3068\u3044\u3046\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001\u592a\u967d\u5149\u767a\u96fb\u306eO&amp;M\u306f\u30b7\u30b9\u30c6\u30e0\u306e\u904b\u7528\u4e0a\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u3082\u306e\u3068\u306a\u3063\u3066\u3044\u308b\u306e\u3067\u3001\u3053\u3053\u3067\u6539\u3081\u3066\u305d\u306e\u5fc5\u8981\u6027\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-6\" >\u592a\u967d\u5149\u767a\u96fb\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u306f\u7fa9\u52d9\u5316\u3055\u308c\u305f\u6cd5\u4ee4\u70b9\u691c<\/h3>\n<p>\u307e\u305a\u3001\u592a\u967d\u5149\u767a\u96fb\u306e\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u306f\u5229\u7528\u8005\u306e\u4efb\u610f\u3067\u65bd\u884c\u3092\u6c7a\u3081\u3089\u308c\u308b\u8a33\u3067\u306f\u306a\u304f\u3001\u7fa9\u52d9\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u6cd5\u4ee4\u70b9\u691c\u3067\u3042\u308b\u3068\u3044\u3046\u70b9\u306b\u7559\u610f\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002\u5177\u4f53\u7684\u306b\u306f2017\u5e744\u6708\u306b\u6539\u5b9a\u3055\u308c\u305fFIT\u6cd5\u3068\u547c\u3070\u308c\u308b\u6cd5\u5f8b\u306e\u4e2d\u3067\u300c50Kw\u672a\u6e80\u306e\u592a\u967d\u5149\u767a\u96fb\u6240\u300d\u306e\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3082\u7fa9\u52d9\u4ed8\u3051\u3089\u308c\u307e\u3057\u305f\u3002\u5b9a\u671f\u7684\u306a\u70b9\u691c\u3084\u4fdd\u5b88\u4f5c\u696d\u306f\u3082\u3061\u308d\u3093\u306e\u4e8b\u3001\u884c\u653f\u304b\u3089\u306e\u6c42\u3081\u304c\u3042\u3063\u305f\u5834\u5408\u306b\u306f\u305d\u308c\u3089\u306e\u30ec\u30dd\u30fc\u30c8\u3092\u63d0\u51fa\u3059\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-7\" 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id=\"rtoc-8\" 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id=\"rtoc-14\" >\u592a\u967d\u5149\u767a\u96fb\u4fdd\u5b89\u30fb\u4fdd\u5b88\u30b5\u30fc\u30d3\u30b9\u5c0e\u5165\u307e\u3067\u306e\u6d41\u308c<\/h2>\n<p>\u592a\u967d\u5149\u767a\u96fb\u306e\u4fdd\u5b89\u30fb\u4fdd\u5b88\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3059\u308b\u307e\u3067\u306e\u4e00\u9023\u306e\u6d41\u308c\u3092\u30d5\u30ed\u30fc\u5316\u3057\u3066\u304a\u304f\u4e8b\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u6642\u306e\u5bfe\u5fdc\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u307e\u3059\u3002\u4e00\u822c\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u308b\u306e\u3067\u628a\u63e1\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-15\" >\u5fa1\u898b\u7a4d<\/h3>\n<p>\u554f\u3044\u5408\u308f\u305b\u304c\u3042\u3063\u305f\u5834\u5408\u306b\u306f\u3001\u307e\u305a\u5229\u7528\u8005\u306e\u30b7\u30b9\u30c6\u30e0\u898f\u6a21\u3084\u8a2d\u7f6e\u72b6\u6cc1\u3092\u78ba\u8a8d\u3057\u305f\u4e0a\u3067\u6982\u7b97\u306e\u898b\u7a4d\u308a\u3092\u63d0\u793a\u3057\u307e\u3059\u3002\u3053\u306e\u6642\u70b9\u3067\u306e\u898b\u7a4d\u308a\u91d1\u984d\u3084\u7d0d\u671f\u306f\u78ba\u5b9a\u3067\u306f\u306a\u3044\u305f\u3081\u3001\u3042\u304f\u307e\u3067\u76ee\u5b89\u3068\u3057\u3066\u63d0\u793a\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u3068\u3044\u3046\u4e8b\u3092\u5229\u7528\u8005\u306b\u4f1d\u3048\u3066\u304a\u304f\u4e8b\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-16\" >\u73fe\u5730\u70b9\u691c<\/h3>\n<p>\u6982\u7b97\u306e\u898b\u7a4d\u308a\u304c\u63d0\u793a\u51fa\u6765\u305f\u3089\u3001\u5b9f\u969b\u306b\u592a\u967d\u5149\u767a\u96fb\u30b7\u30b9\u30c6\u30e0\u304c\u8a2d\u7f6e\u3055\u308c\u3066\u3044\u308b\u73fe\u5834\u306b\u8d74\u3044\u3066\u70b9\u691c\u696d\u52d9\u3092\u884c\u3044\u307e\u3059\u3002\u539f\u5247\u7684\u306b\u5229\u7528\u8005\u306e\u7acb\u4f1a\u3044\u3092\u5fc5\u8981\u3068\u306f\u3057\u307e\u305b\u3093\u304c\u3001\u8a2d\u7f6e\u72b6\u6cc1\u3084\u6a5f\u5668\u306e\u72b6\u614b\u306b\u3088\u3063\u3066\u306f\u5229\u7528\u8005\u306e\u7acb\u4f1a\u3044\u304c\u5fc5\u8981\u3068\u306a\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308b\u306e\u3067\u7559\u610f\u3057\u307e\u3057\u3087\u3046\u3002\u898b\u7a4d\u308a\u306b\u5bfe\u3057\u3066\u8ffd\u52a0\u8cbb\u7528\u304c\u767a\u751f\u3059\u308b\u5834\u5408\u306f\u3053\u306e\u6bb5\u968e\u3067\u5229\u7528\u8005\u306b\u9023\u7d61\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-17\" >\u5831\u544a\u66f8\u63d0\u51fa<\/h3>\n<p>\u70b9\u691c\u5185\u5bb9\u306f\u5f8c\u65e5\u5229\u7528\u8005\u5b9b\u306b\u5831\u544a\u66f8\u3068\u3057\u3066\u63d0\u51fa\u3057\u307e\u3059\u3002\u5404\u9805\u76ee\u306e\u30c1\u30a7\u30c3\u30af\u5185\u5bb9\u4e00\u89a7\u306f\u3082\u3061\u308d\u3093\u3001\u5177\u4f53\u7684\u306a\u8aac\u660e\u3084\u5199\u771f\u30fb\u30b0\u30e9\u30d5\u306a\u3069\u3092\u7528\u3044\u3066\u5229\u7528\u8005\u306b\u5206\u304b\u308a\u3084\u3059\u304f\u73fe\u72b6\u3092\u4f1d\u3048\u308b\u5de5\u592b\u304c\u30ad\u30e2\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-18\" >\u70b9\u691c\u6642\u306b\u306f\u300c\u914d\u7f6e\u56f3\u30fb\u63a5\u7d9a\u56f3\u30fb\u6a5f\u5668\u53d6\u6271\u8aac\u660e\u66f8\u300d\u304c\u5fc5\u8981<\/h3>\n<p>\u592a\u967d\u5149\u30b7\u30b9\u30c6\u30e0\u306eO&amp;M\u696d\u52d9\u3092\u884c\u3046\u969b\u306b\u306f\u3001\u4f5c\u696d\u306e\u6b63\u78ba\u6027\u3068\u5b89\u5168\u6027\u306b\u4e07\u5168\u3092\u671f\u3059\u308b\u305f\u3081\u306b\u914d\u7f6e\u56f3\u30fb\u63a5\u7d9a\u56f3\u30fb\u6a5f\u5668\u53d6\u6271\u8aac\u660e\u66f8\u306e3\u70b9\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u66f8\u985e\u3092\u7528\u610f\u3057\u3066\u3082\u3089\u3046\u3088\u3046\u306b\u3001\u5229\u7528\u8005\u306b\u306f\u898b\u7a4d\u308a\u6bb5\u968e\u3067\u4e8b\u524d\u306b\u9023\u7d61\u3057\u3066\u304a\u304f\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-19\" >\u307e\u3068\u3081<\/h2>\n<p>\u592a\u967d\u5149\u767a\u96fb\u30b7\u30b9\u30c6\u30e0\u306f\u4e00\u822c\u5bb6\u5ead\u30fb\u4e8b\u696d\u8005\u3092\u554f\u308f\u305a\u5e74\u3005\u5229\u7528\u8005\u304c\u5897\u3048\u3066\u3044\u308b\u4e8b\u696d\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u9700\u8981\u306e\u9ad8\u307e\u308a\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u304f\u305f\u3081\u306b\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u30fb\u696d\u52d9\u306e\u52b9\u7387\u5316\u304c\u30ab\u30ae\u3068\u306a\u3063\u3066\u3044\u304f\u3067\u3057\u3087\u3046\u3002\u305d\u306e\u305f\u3081\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u6d3b\u7528\u3057\u3066\u7a93\u53e3\u3092\u4e00\u672c\u5316\u3057\u3066\u3044\u308b\u4f01\u696d\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u9078\u3073\u306b\u60a9\u3093\u3067\u3044\u308b\u306e\u3067\u3042\u308c\u3070\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u307f\u308b\u306e\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3067\u306f\u5e45\u5e83\u3044\u696d\u754c\u3067\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u8acb\u3051\u8ca0\u3063\u3066\u3044\u308b\u5b9f\u7e3e\u304c\u3042\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u9ad8\u3044\u6c34\u6e96\u3092\u4fdd\u3063\u3066\u3044\u307e\u3059\u3002\u696d\u754c\u306b\u7cbe\u901a\u3057\u305f\u30ce\u30a6\u30cf\u30a6\u3084\u7684\u78ba\u306a\u30de\u30cb\u30e5\u30a2\u30eb\u6574\u5099\u304c\u884c\u304d\u5c4a\u3044\u3066\u3044\u308b\u305f\u3081\u3001\u59d4\u8a17\u5148\u3068\u3057\u3066\u4fe1\u983c\u306e\u304a\u3051\u308b\u4f01\u696d\u3068\u8a00\u3063\u3066\u826f\u3044\u3067\u3057\u3087\u3046\u3002\u307e\u305a\u306f\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u304b\u3089\u3001\u592a\u967d\u5149\u767a\u96fb\u306eO&amp;M\u306b\u95a2\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u52b9\u7387\u5316\u306b\u5411\u3051\u3066\u8e0f\u307f\u51fa\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<style>\n\/* container *\/<br \/>\n.wrapperdonew{<br \/>\nwidth:100%;<br \/>\nbackground-color: #f0f8ff;<br \/>\nmargin:5px auto;<br \/>\n}<br \/>\n.wrapperdonew .container{<br \/>\n\/* max-width:1000px; *\/<br \/>\nwidth:100%;<br \/>\nmargin:0px auto;<br \/>\npadding:5px 0px;<br \/>\n}<br \/>\n\/* content *\/<br \/>\n@media (min-width: 992px) {<br \/>\n.wrapperdonew .container .content {<br \/>\ndisplay: flex;<br \/>\njustify-content: center;<br \/>\n\/*<br \/>\nalign-items: center;<\/p>\n<p>*\/<br \/>\n}<br \/>\n}<br \/>\n.wrapperdonew .content-item {<br \/>\nwidth:100%;<br \/>\n}<br \/>\n@media (min-width: 992px)<br \/>\n{<br \/>\n    .wrapperdonew .content-itemimg {<br \/>\n    width:30%;<br \/>\n    }<br \/>\n    .wrapperdonew .content-item {<br \/>\n    width:70%;<br \/>\n    }<br \/>\n}<br \/>\n.wrapperdonew .image{<br \/>\ndisplay:block;<br \/>\nmax-width:80%;<br \/>\nmargin:0px auto;<br \/>\npadding:1px;<br \/>\nfont-size: 12px;<br \/>\n}<br \/>\n.wrapperdonew .text{<br \/>\npadding:5px;<br \/>\n}<br \/>\n.wrapperdonew .text .heading{<br \/>\nmargin:20px 0px 15px 0px;<br \/>\nfont-size: 18px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.wrapperdonew .text p{<br \/>\nmargin:5px 5px 10px 5px;<br \/>\nfont-size: 14px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.dounewh2{<br \/>\nposition: relative;<br \/>\npadding: 0.5em;<br \/>\nbackground: #a6d3c8;<br \/>\ncolor: white;<br \/>\n}<br \/>\n.dounewh2::before {<br \/>\n  position: absolute;<br \/>\n  content: '';<br \/>\n  top: 100%;<br \/>\n  left: 0;<br \/>\n  border: none;<br \/>\n  border-bottom: solid 15px transparent;<br \/>\n  border-right: solid 20px rgb(149, 158, 155);<br \/>\n}<\/p>\n<p>a.dlbtn{<br \/>\n    display: inline-block;<br \/>\n    width: 160px;<br \/>\n    margin: 0 0 0 0;<br \/>\n    background-color: #ec3a2c;<br \/>\n    border-radius: 8px;<br \/>\n    color: #fff;<br \/>\n    font-weight: bold;<br \/>\n    font-size: 16px;<br \/>\n    text-align: center;<br \/>\n    position: relative;<br \/>\n    height: 48px;<br \/>\n    line-height: 48px;<br \/>\n    padding: 0;<br \/>\n    box-shadow: none !important;<br \/>\n    border: none;<br \/>\n}<br \/>\na.dlbtn:hover {<br \/>\nopacity: 0.8;<br \/>\n}<\/p>\n<p><P><\/p>\n<\/style>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u9078\u3073\u306e\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<br \/>\n<span data-sheets-root=\"1\"><a class=\"in-cell-link\" href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/effective_use\/\" target=\"_blank\" rel=\"noopener\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6709\u52b9\u6d3b\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/span><br \/>\n<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing_success\/\">\u3010\u7528\u8a9e\u96c6\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u5fc5\u9808\u7528\u8a9e\u307e\u3068\u3081<\/a><br \/>\n\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<style> .h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 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src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e5%a4%aa%e9%99%bd%e5%85%89\/\">\u592a\u967d\u5149<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a> <a 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href=\"https:\/\/ntn-bpo.jp\/column\/others\/o-m\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":3723,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[27,13,20],"class_list":["post-3712","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-others","tag-27","tag-13","tag-20"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/3712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=3712"}],"version-history":[{"count":6,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/3712\/revisions"}],"predecessor-version":[{"id":6785,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/3712\/revisions\/6785"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/3723"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=3712"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=3712"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=3712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}