{"id":3673,"date":"2021-07-13T16:57:36","date_gmt":"2021-07-13T07:57:36","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=3673"},"modified":"2025-07-31T18:58:03","modified_gmt":"2025-07-31T09:58:03","slug":"outsourcing-customer-support","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/customer-support\/outsourcing-customer-support\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u6ce8\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u7406\u7531"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/5132485.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u6ce8\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u7406\u7531\" width=\"728\" \/><\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u306f\u4f01\u696d\u3068\u9867\u5ba2\u306e\u6a4b\u6e21\u3057\u3092\u3059\u308b\u91cd\u8981\u306a\u5f79\u5272\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3093\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u81ea\u793e\u3067\u7528\u610f\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u5916\u6ce8\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u304c\u3001\u3069\u3046\u3057\u3066\u5916\u6ce8\u304c\u826f\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u3067\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u6ce8\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3084\u3001\u5916\u6ce8\u5148\u306e\u9078\u3073\u65b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<style>\n\/* container *\/<br \/>\n.wrapperdonew{<br \/>\nwidth:100%;<br \/>\nbackground-color: #f0f8ff;<br \/>\nmargin:5px auto;<br \/>\n}<br \/>\n.wrapperdonew .container{<br \/>\n\/* max-width:1000px; *\/<br \/>\nwidth:100%;<br \/>\nmargin:0px auto;<br \/>\npadding:5px 0px;<br \/>\n}<br \/>\n\/* content *\/<br \/>\n@media (min-width: 992px) {<br \/>\n.wrapperdonew .container .content {<br \/>\ndisplay: flex;<br \/>\njustify-content: center;<br \/>\n\/*<br \/>\nalign-items: center;<\/p>\n<p>*\/<br \/>\n}<br \/>\n}<br \/>\n.wrapperdonew .content-item {<br \/>\nwidth:100%;<br \/>\n}<br \/>\n@media (min-width: 992px)<br \/>\n{<br \/>\n    .wrapperdonew .content-itemimg {<br \/>\n    width:30%;<br \/>\n    }<br \/>\n    .wrapperdonew .content-item {<br \/>\n    width:70%;<br \/>\n    }<br \/>\n}<br \/>\n.wrapperdonew .image{<br \/>\ndisplay:block;<br \/>\nmax-width:80%;<br \/>\nmargin:0px auto;<br \/>\npadding:1px;<br \/>\nfont-size: 12px;<br \/>\n}<br \/>\n.wrapperdonew .text{<br \/>\npadding:5px;<br \/>\n}<br \/>\n.wrapperdonew .text .heading{<br \/>\nmargin:20px 0px 15px 0px;<br \/>\nfont-size: 18px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.wrapperdonew .text p{<br \/>\nmargin:5px 5px 10px 5px;<br \/>\nfont-size: 14px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.dounewh2{<br \/>\nposition: relative;<br \/>\npadding: 0.5em;<br \/>\nbackground: #a6d3c8;<br \/>\ncolor: white;<br \/>\n}<br \/>\n.dounewh2::before {<br \/>\n  position: absolute;<br \/>\n  content: '';<br \/>\n  top: 100%;<br \/>\n  left: 0;<br \/>\n  border: none;<br \/>\n  border-bottom: solid 15px transparent;<br \/>\n  border-right: solid 20px rgb(149, 158, 155);<br \/>\n}<\/p>\n<p>a.dlbtn{<br \/>\n    display: inline-block;<br \/>\n    width: 160px;<br \/>\n    margin: 0 0 0 0;<br \/>\n    background-color: #ec3a2c;<br \/>\n    border-radius: 8px;<br \/>\n    color: #fff;<br \/>\n    font-weight: bold;<br \/>\n    font-size: 16px;<br \/>\n    text-align: center;<br \/>\n    position: relative;<br \/>\n    height: 48px;<br \/>\n    line-height: 48px;<br \/>\n    padding: 0;<br \/>\n    box-shadow: none !important;<br \/>\n    border: none;<br \/>\n}<br \/>\na.dlbtn:hover {<br \/>\nopacity: 0.8;<br \/>\n}<\/p>\n<p><P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306f<\/h2>\n<p>\u307e\u305a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3069\u3093\u306a\u5f79\u5272\u3092\u6301\u3063\u3066\u3044\u308b\u90e8\u7f72\u306a\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u4ed6\u306e\u96fb\u8a71\u5bfe\u5fdc\u3092\u884c\u3046\u90e8\u7f72\u3068\u306e\u9055\u3044\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u91cd\u8981\u6027\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-2\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u9055\u3044<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3053\u308c\u307e\u3067\u540d\u524d\u306e\u901a\u308a\u3001\u307b\u3068\u3093\u3069\u3092\u300c\u96fb\u8a71\u300d\u3092\u5229\u7528\u3057\u305f\u304a\u5ba2\u69d8\u3084\u793e\u5185\u306e\u5bfe\u5fdc\u7a93\u53e3\u3067\u3057\u305f\u3002\u305f\u3060\u3057\u3001\u73fe\u5728\u3067\u306f\u300cFAX\u300d\u3084\u300cE\u30e1\u30fc\u30eb\u300d\u300c\u30c1\u30e3\u30c3\u30c8\u300d\u306a\u3069\u3001\u3044\u308d\u3044\u308d\u306a\u624b\u6bb5\u3067\u5bfe\u5fdc\u3092\u884c\u3046\u305f\u3081\u3001\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u3068\u3044\u3046\u540d\u524d\u304c\u547c\u79f0\u304c\u3001\u5b9f\u614b\u3068\u96e2\u308c\u3066\u304d\u3066\u3057\u307e\u3046\u305f\u3081\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u300d\u306a\u3069\u3001\u3044\u308d\u3044\u308d\u306a\u547c\u3073\u65b9\u304c\u51fa\u3066\u304d\u307e\u3057\u305f\u3002\u53b3\u5bc6\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u9055\u3044\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u4f01\u696d\u304c\u6c42\u3081\u308b\u6a5f\u80fd\u306b\u3088\u3063\u3066\u4e0b\u8a18\u306e\u3088\u3046\u306a\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u300c\u7a4d\u6975\u7684\u306b\u304a\u5ba2\u69d8\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u308b\u300d\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u308b\u3002<br \/>\n\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u300c\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3001\u306a\u3093\u3067\u3082\u5bfe\u5fdc\u3059\u308b\u300d\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u308b\u3002<\/p>\n<p>\u4f01\u696d\u5074\u3068\u3057\u3066\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u81ea\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u7d39\u4ecb\u3057\u8208\u5473\u30fb\u95a2\u5fc3\u3092\u6301\u3063\u3066\u3082\u3089\u3046\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u30a2\u30d5\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5145\u5b9f\u3055\u305b\u3001\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u7d99\u7d9a\u5229\u7528\u3092\u3057\u3066\u3082\u3089\u3046\u306a\u3069\u76ee\u7684\u304c\u7570\u306a\u308b\u30b1\u30fc\u30b9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-3\" 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id=\"rtoc-4\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5fc5\u8981\u6027<\/h3>\n<p>\u5fc5\u305a\u3057\u3082\u9867\u5ba2\u304c\u81ea\u793e\u3067\u53d6\u308a\u6271\u3063\u3066\u3044\u308b\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5206\u91ce\u306b\u7cbe\u901a\u3057\u3066\u3044\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002\u3080\u3057\u308d\u81ea\u793e\u3067\u53d6\u308a\u6271\u3046\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5206\u91ce\u306b\u758e\u3044\u4eba\u304c\u591a\u3044\u4e2d\u3067\u3001\u8aac\u660e\u66f8\u3084\u4f01\u696d\u30b5\u30a4\u30c8\u306b\u63b2\u8f09\u3055\u308c\u3066\u3044\u308bQ&amp;A\u3067\u7591\u554f\u3092\u89e3\u6c7a\u3057\u3001\u554f\u984c\u306a\u304f\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u3044\u3053\u306a\u305b\u308b\u4eba\u306f\u9650\u3089\u308c\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30e1\u30fc\u30eb\u3067\u306f\u89e3\u6c7a\u307e\u3067\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u305d\u3053\u3067\u9867\u5ba2\u304c\u96fb\u8a71\u3067\u3059\u3050\u306b\u73fe\u72b6\u3092\u4f01\u696d\u5074\u306b\u4f1d\u3048\u3001\u305d\u306e\u5834\u3067\u7591\u554f\u3092\u89e3\u6c7a\u3067\u304d\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u4f01\u696d\u904b\u55b6\u306b\u6b20\u304b\u305b\u306a\u3044\u5b58\u5728\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-5\" 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id=\"rtoc-6\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u6ce8\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u6ce8\u3059\u308b\u4f01\u696d\u306f\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u5b9f\u969b\u306e\u3068\u3053\u308d\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u6ce8\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306b\u306f\u3069\u3093\u306a\u3082\u306e\u304c\u6319\u3052\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u304b\u3002\u30e1\u30ea\u30c3\u30c8\u3092\u78ba\u8a8d\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-7\" 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id=\"rtoc-13\" 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id=\"rtoc-14\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u4e8b\u4f8b<\/h2>\n<p>\u305d\u308c\u3067\u306f\u3001\u5b9f\u969b\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u6ce8\u3057\u3066\u3001\u3069\u306e\u3088\u3046\u306b\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u305f\u308a\u3001\u696d\u52d9\u304c\u6539\u5584\u3055\u308c\u305f\u308a\u3057\u305f\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u5b9f\u969b\u306e\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-15\" 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id=\"rtoc-16\" >\u30ab\u30fc\u7528\u54c1\u5e97\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/h3>\n<p>\u30ab\u30fc\u7528\u54c1\u306b\u95a2\u3059\u308b\u554f\u5408\u305b\u306e\u5165\u96fb\u5bfe\u5fdc\u3067\u306f\u3001\u304a\u5e97\u306e\u30b9\u30bf\u30c3\u30d5\u3084\u304a\u5ba2\u69d8\u3001\u305d\u306e\u4ed6\u95a2\u4fc2\u8005\u304b\u3089\u306e\u554f\u5408\u305b\u306b\u5bfe\u3057\u3066\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u691c\u7d22\u3084\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u7b49\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u305f\u56de\u7b54\u306b\u52a0\u3048\u3001\u72ec\u81ea\u306e\u30ca\u30ec\u30c3\u30b8\u84c4\u7a4d\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5074\u3067\u5224\u65ad\u3067\u304d\u308b\u7bc4\u56f2\u3092\u5e83\u3052\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5fdc\u7b54\u7387\u306e\u5411\u4e0a\u3084\u3001\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u56de\u7b54\u7387\u306e\u5411\u4e0a\u306b\u6210\u529f\u3057\u307e\u3057\u305f\u3002<\/p>\n<h3 id=\"rtoc-17\" >\u592a\u967d\u5149\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/h3>\n<p>\u5bb6\u5ead\u7528\u592a\u967d\u5149\u767a\u96fb\u306f\u4eca\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u5206\u91ce\u3067\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u6025\u306a\u30c8\u30e9\u30d6\u30eb\u3082\u591a\u3044\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u7e4b\u304c\u3089\u305a\u3001\u300c\u7dca\u6025\u306e\u7528\u4ef6\u3067\u3082\u554f\u3044\u5408\u308f\u305b\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u300d\u3068\u30af\u30ec\u30fc\u30e0\u304c\u51fa\u3066\u3044\u308b\u72b6\u6cc1\u3067\u3057\u305f\u3002\u305d\u3053\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u6ce8\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u7e4b\u304c\u308b\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3002\u52a0\u3048\u3066\u3001\u30c8\u30e9\u30d6\u30eb\u5bfe\u5fdc\u3092\u884c\u3046\u90e8\u7f72\u3078\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u3048\u308b\u3088\u3046\u306b\u6253\u3061\u5408\u308f\u305b\u3092\u884c\u3044\u3001\u7dca\u6025\u306e\u30c8\u30e9\u30d6\u30eb\u306b\u3082\u76f4\u3050\u306b\u5bfe\u51e6\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<h2 id=\"rtoc-18\" 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container *\/<br \/>\n.wrapperdonew{<br \/>\nwidth:100%;<br \/>\nbackground-color: #f0f8ff;<br \/>\nmargin:5px auto;<br \/>\n}<br \/>\n.wrapperdonew .container{<br \/>\n\/* max-width:1000px; *\/<br \/>\nwidth:100%;<br \/>\nmargin:0px auto;<br \/>\npadding:5px 0px;<br \/>\n}<br \/>\n\/* content *\/<br \/>\n@media (min-width: 992px) {<br \/>\n.wrapperdonew .container .content {<br \/>\ndisplay: flex;<br \/>\njustify-content: center;<br \/>\n\/*<br \/>\nalign-items: center;<\/p>\n<p>*\/<br \/>\n}<br \/>\n}<br \/>\n.wrapperdonew .content-item {<br \/>\nwidth:100%;<br \/>\n}<br \/>\n@media (min-width: 992px)<br \/>\n{<br \/>\n    .wrapperdonew .content-itemimg {<br \/>\n    width:30%;<br \/>\n    }<br \/>\n    .wrapperdonew .content-item {<br \/>\n    width:70%;<br \/>\n    }<br \/>\n}<br \/>\n.wrapperdonew .image{<br \/>\ndisplay:block;<br \/>\nmax-width:80%;<br \/>\nmargin:0px auto;<br \/>\npadding:1px;<br \/>\nfont-size: 12px;<br \/>\n}<br \/>\n.wrapperdonew .text{<br \/>\npadding:5px;<br \/>\n}<br \/>\n.wrapperdonew .text .heading{<br \/>\nmargin:20px 0px 15px 0px;<br \/>\nfont-size: 18px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.wrapperdonew .text p{<br \/>\nmargin:5px 5px 10px 5px;<br \/>\nfont-size: 14px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.dounewh2{<br \/>\nposition: relative;<br \/>\npadding: 0.5em;<br \/>\nbackground: #a6d3c8;<br \/>\ncolor: white;<br \/>\n}<br \/>\n.dounewh2::before {<br \/>\n  position: absolute;<br \/>\n  content: '';<br \/>\n  top: 100%;<br \/>\n  left: 0;<br \/>\n  border: none;<br \/>\n  border-bottom: solid 15px transparent;<br \/>\n  border-right: solid 20px rgb(149, 158, 155);<br \/>\n}<\/p>\n<p>a.dlbtn{<br \/>\n    display: inline-block;<br \/>\n    width: 160px;<br \/>\n    margin: 0 0 0 0;<br \/>\n    background-color: #ec3a2c;<br \/>\n    border-radius: 8px;<br \/>\n    color: #fff;<br \/>\n    font-weight: bold;<br \/>\n   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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing_success\/\">\u3010\u7528\u8a9e\u96c6\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u5fc5\u9808\u7528\u8a9e\u307e\u3068\u3081<\/a><br \/>\n\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<style> .h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 1.5em; margin-block-start: 0.83em; margin-block-end: 0.83em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } .h3-design { font-size: 22px; line-height: 1.4; padding-bottom: 5px; color: #3a3a3a; border-bottom: 1px solid #e1e3e6; margin: 0px 0px 15px; display: block; font-size: 1.17em; margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } <\/style>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5f37\u307f<\/div>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u3088\u304f\u3042\u308b\u304a\u60a9\u307f\u3092\u3059\u3079\u3066\u89e3\u6c7a\u3057\u307e\u3059\u3002<\/p>\n<div class=\"h3-design\">\u5927\u624b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u8c4a\u5bcc\u306a\u904b\u55b6\u5b9f\u7e3e<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u60c5\u5831\u96c6\u7d04-\u84c4\u7a4d-\u5206\u6790\u306a\u3069\u30bb\u30f3\u30bf\u30fc\u904b\u55b615\u5e74\u4ee5\u4e0a\u306e\u5b9f\u7e3e\u3001\u30ce\u30a6\u30cf\u30a6\u3092\u5229\u7528\u3057\u3001\u52b9\u7387\u5316\u3068\u54c1\u8cea\u5411\u4e0a\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u898f\u7acb\u3061\u4e0a\u3052\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5b89\u5b9a\u3057\u305f\u54c1\u8cea<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u696d\u52d9\u91cf\u306b\u5fdc\u3058\u305f\u67d4\u8edf\u306a\u904b\u55b6\u4f53\u5236<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u7e41\u5fd9\u671f\u3084\u9591\u6563\u671f\u306b\u5fdc\u3058\u305f\u904b\u7528\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u4ed8\u52a0\u4fa1\u5024\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u6848\u5185\u3084\u5224\u65ad\u9818\u57df\u3092\u62e1\u5927\u3057\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u3067\u5e45\u5e83\u3044\u5bfe\u5fdc\u3092\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u30bb\u30f3\u30bf\u30fc\u306e\u304a\u5f79\u7acb\u3061\u4fa1\u5024\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">BCP\u5bfe\u7b56\u306b\u3088\u308b\u5b89\u5fc3\u904b\u55b6<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u30af\u30e9\u30a6\u30c9CRM\u5c0e\u5165\u3067\u53f0\u98a8\u3084\u5730\u9707\u7b49\u306e\u5927\u898f\u6a21\u707d\u5bb3\u306b\u3088\u308b\u4ea4\u901a\u6a5f\u95a2\u306e\u6025\u306a\u9045\u5ef6\u3067\u3082\u30ea\u30e2\u30fc\u30c8\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u4e8b\u4f8b<\/div>\n<div style=\"text-align: center; line-height: 1.5;\">\n<div id=\"relationlist\" style=\"padding: 20px 8px 0; background-color: #e5e5de; margin-bottom: 60px; max-width: 720px; margin-left: auto; margin-right: auto; box-sizing: border-box;\">\n<ul style=\"display: flex !important; flex-wrap: wrap !important; justify-content: space-between !important; list-style: none; padding: 0; margin: 0 auto; max-width: 720px !important; box-sizing: border-box;\">\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1740\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u58f2\u4e0a\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u9003\u3055\u306a\u3044\u3001\u81ea\u793e\u56de\u7b54\u738799%\u306e\u5546\u54c1\u76f8\u8ac7\u7a93\u53e3<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u7dcf\u5408\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc A\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1743\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u53d6\u6271\u5546\u54c1105\u4e07\u70b9\u4ee5\u4e0a\u3002\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30fc\u30d3\u30b9\u3092\u542b\u3093\u3060\u96fb\u8a71\u5bfe\u5fdc<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u7dcf\u5408\u30ab\u30fc\u7528\u54c1\u30c1\u30a7\u30fc\u30f3 B\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1745\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u5c0f\u898f\u6a21\u591a\u5e97\u8217\u904b\u7528\u3092\u652f\u63f4\u3059\u308b\u3001\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u578b\u5e97\u9577\u6a5f\u80fd\u30bb\u30f3\u30bf\u30fc<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u30ab\u30e1\u30e9\u30fb\u30d7\u30ea\u30f3\u30c8\u30c1\u30a7\u30fc\u30f3\u5e97 C\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1744\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u7a93\u53e3\u306e\u4e00\u5143\u5316\u3067\u51e6\u7406\u52b9\u7387\u304c\u5927\u304d\u304f\u5411\u4e0a\u3002\u592a\u967d\u5149\u95a2\u9023\u306e\u76f8\u8ac7\u7a93\u53e3\u30fb\u4fee\u7406\u53d7\u4ed8<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u7dcf\u5408\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc J\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div style=\"margin: 50px auto; text-align: center;\"><a class=\"pc\" href=\"https:\/\/ntn-bpo.jp\/contact\/\"> <img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/> <\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u306f\u4f01\u696d\u3068\u9867\u5ba2\u306e\u6a4b\u6e21\u3057\u3092\u3059\u308b\u91cd\u8981\u306a\u5f79\u5272\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3093\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u81ea\u793e\u3067\u7528\u610f\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u5916\u6ce8\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u304c\u3001\u3069\u3046\u3057\u3066\u5916\u6ce8\u304c\u826f\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u3067\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u2026<span class=\"read-more\"><a 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