{"id":3563,"date":"2021-05-21T18:05:45","date_gmt":"2021-05-21T09:05:45","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=3563"},"modified":"2025-07-31T19:01:34","modified_gmt":"2025-07-31T10:01:34","slug":"how-to-set-up-a-call-center","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/how-to-set-up-a-call-center\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7acb\u3061\u4e0a\u3052\u306e\u30b9\u30c6\u30c3\u30d7\u3084\u69cb\u7bc9\u8cbb\u7528\u30fb\u6a5f\u80fd\u306b\u3064\u3044\u3066\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter wp-image-5868 size-full\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/ae46b1f460ee46f789c27b264a6cb421-2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7acb\u3061\u4e0a\u3052\u306e\u30b9\u30c6\u30c3\u30d7\u3084\u69cb\u7bc9\u8cbb\u7528\u30fb\u6a5f\u80fd\u306b\u3064\u3044\u3066\u5fb9\u5e95\u89e3\u8aac\" width=\"728\" height=\"467\" 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\/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br 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0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7acb\u3061\u4e0a\u3052\u306b\u5fc5\u8981\u306a\u30b9\u30c6\u30c3\u30d7<\/h2>\n<p>\u307e\u305a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u306f\u3069\u306e\u3088\u3046\u306a\u6d41\u308c\u3067\u9032\u3093\u3067\u3044\u304f\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u57fa\u672c\u7684\u306a\u7acb\u3061\u4e0a\u3052\u306e\u6d41\u308c\u3092\u78ba\u8a8d\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" 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id=\"rtoc-3\" 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id=\"rtoc-4\" 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id=\"rtoc-5\" 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id=\"rtoc-6\" >\u5404\u7a2e\u5fc5\u8981\u306a\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f5c\u6210<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u6642\u306b\u306f\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306b\u8907\u6570\u306e\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u6574\u5099\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051\u306e\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb<\/strong><\/li>\n<li><strong>\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8<\/strong><\/li>\n<li><strong>FAQ<\/strong><strong>\u96c6<\/strong><\/li>\n<li><strong>\u30b7\u30b9\u30c6\u30e0\u64cd\u4f5c\u624b\u9806\u66f8 \u306a\u3069<\/strong><\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u8cc7\u6599\u306f\u3001\u65b0\u4eba\u6559\u80b2\u3092\u5186\u6ed1\u306b\u9032\u3081\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30d9\u30c6\u30e9\u30f3\u30b9\u30bf\u30c3\u30d5\u306b\u3088\u308b\u5bfe\u5fdc\u306e\u3070\u3089\u3064\u304d\u3092\u9632\u3050\u5f79\u5272\u3082\u679c\u305f\u3057\u307e\u3059\u3002<\/p>\n<p>\u30de\u30cb\u30e5\u30a2\u30eb\u306f\u4e00\u5ea6\u4f5c\u6210\u3059\u308c\u3070\u7d42\u308f\u308a\u3067\u306f\u306a\u304f\u3001\u5b9a\u671f\u7684\u306b\u66f4\u65b0\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u30cb\u30fc\u30ba\u3084\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u5909\u5316\u306b\u5fdc\u3058\u3066\u67d4\u8edf\u306b\u4fee\u6b63\u3092\u91cd\u306d\u308b\u3053\u3068\u3067\u3001\u73fe\u5834\u3067\u306e\u5bfe\u5fdc\u529b\u3068\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u7dad\u6301\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-7\" >\u5fc5\u8981\u306a\u4eba\u6750\u306e\u63a1\u7528\u3068\u80b2\u6210<\/h3>\n<p>\u7acb\u3061\u4e0a\u3052\u521d\u671f\u306b\u306f\u3001\u5fdc\u5bfe\u30b9\u30ad\u30eb\u3060\u3051\u3067\u306a\u304f\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u529b\u3084\u30b9\u30c8\u30ec\u30b9\u8010\u6027\u3092\u5099\u3048\u305f\u4eba\u6750\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u63a1\u7528\u306b\u3042\u305f\u3063\u3066\u306f\u3001\u8077\u7a2e\u306b\u9069\u3057\u305f\u8a55\u4fa1\u9805\u76ee\u3068\u9078\u8003\u57fa\u6e96\u3092\u660e\u78ba\u306b\u8a2d\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u63a1\u7528\u5f8c\u306f\u3001\u6bb5\u968e\u7684\u306a\u7814\u4fee\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u5c0e\u5165\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p><strong>\u696d\u52d9\u30de\u30cb\u30e5\u30a2\u30eb\u3084OJT\u306b\u52a0\u3048\u3001\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u3092\u901a\u3058\u3066\u5b9f\u8df5\u529b\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3001\u9577\u671f\u7684\u306a\u5b9a\u7740\u3068\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-8\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u76ee\u6a19\uff08KGI\uff09<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u306b\u304a\u3044\u3066\u306f\u3001KGI\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>KGI\u3068\u306fKey Goal Indecator\u306e\u982d\u6587\u5b57\u3092\u53d6\u3063\u305f\u8a00\u8449\u3067\u3001\u5b9a\u91cf\u5316\u3055\u308c\u305f\u76ee\u6a19\u306e\u3053\u3068\u3092\u8a00\u3044\u307e\u3059\u3002<\/p>\n<p>\u6570\u5b57\u3067\u306f\u3063\u304d\u308a\u3068\u76ee\u6a19\u3092\u793a\u3059\u3053\u3068\u3067\u3001\u30b9\u30bf\u30c3\u30d5\u304c\u9ad8\u3044\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7dad\u6301\u3057\u3066\u696d\u52d9\u306b\u53d6\u308a\u7d44\u3081\u308b\u3088\u3046\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u3053\u3053\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u6642\u306eKGI\u8a2d\u5b9a\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-9\" 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id=\"rtoc-10\" >KGI\u3092\u8a2d\u5b9a<\/h3>\n<p>\u5148\u307b\u3069\u89e3\u8aac\u3057\u305f\u3088\u3046\u306b\u3001KGI\u3068\u306f\u660e\u78ba\u306b\u6570\u5024\u306b\u3088\u3063\u3066\u5b9a\u91cf\u5316\u3055\u308c\u305f\u76ee\u6a19\u306e\u3053\u3068\u3092\u8a00\u3044\u307e\u3059\u3002<\/p>\n<p>\u3069\u308c\u304f\u3089\u3044\u306e\u6570\u5b57\u3092\u30af\u30ea\u30a2\u3059\u308c\u3070\u76ee\u6a19\u9054\u6210\u3068\u306a\u308b\u306e\u304b\u3092\u306f\u3063\u304d\u308a\u6c7a\u3081\u3066\u304a\u304b\u306a\u3044\u3068\u3001\u30b9\u30bf\u30c3\u30d5\u3082\u7ba1\u7406\u8077\u3082\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7dad\u6301\u3057\u306b\u304f\u3044\u3067\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067\u3001\u5e73\u5747\u901a\u8a71\u6642\u9593\u3084\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304d\u3066\u304b\u3089\u51fa\u308b\u307e\u3067\u306e\u6642\u9593\u30011\u6642\u9593\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u4ef6\u6570\u306a\u3069\u306eKGI\u3092\u6c7a\u3081\u3001\u30b9\u30bf\u30c3\u30d5\u5168\u54e1\u3067\u5171\u6709\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-11\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u30fb\u69cb\u7bc9\u306b\u304b\u304b\u308b\u8cbb\u7528<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6632\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00071_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00071_1.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00071_1-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00071_1-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u69cb\u7bc9\u306b\u306f\u3001\u4eba\u4ef6\u8cbb\u3084\u8a2d\u5099\u8cbb\u7528\u3001\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u8cbb\u306a\u3069\u591a\u5c90\u306b\u308f\u305f\u308b\u30b3\u30b9\u30c8\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u30fb\u69cb\u7bc9\u306b\u304b\u304b\u308b\u8cbb\u7528\u3092\u3001\u5185\u88fd\u3068\u5916\u6ce8\u306b\u5206\u3051\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-12\" >\u5185\u88fd\u5316\u306e\u5834\u5408<\/h3>\n<p>\u5185\u88fd\u3067\u7acb\u3061\u4e0a\u3052\u308b\u5834\u5408\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u521d\u671f\u8cbb\u7528\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u62e0\u70b9\u306e\u78ba\u4fdd\u30fb\u5185\u88c5\u5de5\u4e8b\u8cbb\uff08\u30ec\u30a4\u30a2\u30a6\u30c8\u8a2d\u8a08\u3001\u4ec0\u5668\u306e\u8cfc\u5165\u306a\u3069\uff09<\/strong><\/li>\n<li><strong>\u901a\u4fe1\u6a5f\u5668\u30fb\u696d\u52d9\u7528PC\u306a\u3069\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u306e\u8abf\u9054\u8cbb\u7528<\/strong><\/li>\n<li><strong>PBX<\/strong><strong>\u3084CTI\u306a\u3069\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u8cbb\u7528<\/strong><\/li>\n<li><strong>\u5fdc\u5bfe\u30de\u30cb\u30e5\u30a2\u30eb\u3001\u6559\u80b2\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u958b\u767a\u30b3\u30b9\u30c8<\/strong><\/li>\n<li><strong>\u63a1\u7528\u5e83\u544a\u30fb\u9762\u63a5\u306a\u3069\u306e\u4eba\u6750\u78ba\u4fdd\u30b3\u30b9\u30c8\u306a\u3069<\/strong><\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u3092\u3059\u3079\u3066\u81ea\u793e\u3067\u7528\u610f\u3059\u308b\u5834\u5408\u3001\u898f\u6a21\u306b\u3088\u3063\u3066\u306f\u6570\u767e\u4e07\u5186\u301c\u6570\u5343\u4e07\u5186\u898f\u6a21\u306e\u6295\u8cc7\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u7acb\u3061\u4e0a\u3052\u5f8c\u306e\u904b\u7528\u306b\u304a\u3044\u3066\u3082\u3001\u30b7\u30b9\u30c6\u30e0\u4fdd\u5b88\u3084\u4eba\u4ef6\u8cbb\u304c\u7d99\u7d9a\u3057\u3066\u767a\u751f\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-13\" >\u5916\u6ce8\uff08\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u306e\u5834\u5408<\/h3>\n<p>\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u9078\u629e\u3057\u305f\u5834\u5408\u3001\u521d\u671f\u6295\u8cc7\u306f\u6291\u3048\u3089\u308c\u308b\u4e00\u65b9\u3067\u3001\u6708\u984d\u306e\u904b\u7528\u8cbb\u304c\u4e2d\u5fc3\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u4e3b\u306a\u8cbb\u7528\u5185\u8a33\u3068\u3057\u3066\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/strong><\/li>\n<li><strong>\u521d\u671f\u8a2d\u5b9a\u30fb\u7acb\u3061\u4e0a\u3052\u652f\u63f4\u8cbb\u7528\uff08\u8a2d\u8a08\u30fb\u69cb\u7bc9\u30fb\u30c6\u30b9\u30c8\u306a\u3069\uff09<\/strong><\/li>\n<li><strong>\u6708\u984d\u306e\u5bfe\u5fdc\u4ef6\u6570\u3084\u5bfe\u5fdc\u6642\u9593\u306b\u5fdc\u3058\u305f\u5f93\u91cf\u8ab2\u91d1\u578b\u306e\u6599\u91d1<\/strong><\/li>\n<li><strong>\u696d\u52d9\u6539\u5584\u30fb\u5206\u6790\u30ec\u30dd\u30fc\u30c8\u306a\u3069\u30aa\u30d7\u30b7\u30e7\u30f3\u6a5f\u80fd\u306e\u8cbb\u7528<\/strong><\/li>\n<\/ul>\n<p>\u5916\u6ce8\u306e\u5834\u5408\u3001\u6708\u984d\u8cbb\u7528\u306f\u696d\u52d9\u7bc4\u56f2\u3084\u898f\u6a21\u306b\u3088\u308a\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u6982\u306d\u6570\u5341\u4e07\u5186\uff5e\u3067\u30b9\u30bf\u30fc\u30c8\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u3084\u54c1\u8cea\u7ba1\u7406\u4f53\u5236\u306e\u6574\u5099\u3092\u542b\u3081\u3001\u5c02\u9580\u4e8b\u696d\u8005\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u6d3b\u7528\u3067\u304d\u308b\u70b9\u3082\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-14\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u8981\u306a\u6a5f\u80fd<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6633\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00071_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\" width=\"728\" height=\"450\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00071_2.jpg 728w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00071_2-300x185.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00071_2-660x408.jpg 660w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u57fa\u672c\u6a5f\u80fd\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>CTI<\/strong><strong>\uff08Computer Telephony Integration\uff09\uff1a\u9867\u5ba2\u60c5\u5831\u306e\u8868\u793a\u3084\u901a\u8a71\u5c65\u6b74\u306e\u7ba1\u7406<\/strong><\/li>\n<li><strong>IVR<\/strong><strong>\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\uff1a\u9069\u5207\u306a\u7a93\u53e3\u3078\u306e\u632f\u308a\u5206\u3051\u6a5f\u80fd<\/strong><\/li>\n<li><strong>ACD<\/strong><strong>\uff08\u7740\u4fe1\u547c\u81ea\u52d5\u5206\u914d\uff09\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u9069\u5207\u306a\u901a\u8a71\u5272\u308a\u5f53\u3066<\/strong><\/li>\n<li><strong>\u901a\u8a71\u9332\u97f3\u6a5f\u80fd\uff1a\u5fdc\u5bfe\u306e\u54c1\u8cea\u7ba1\u7406\u3084\u30c8\u30e9\u30d6\u30eb\u9632\u6b62<\/strong><\/li>\n<li><strong>CRM<\/strong><strong>\uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\uff1a\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u84c4\u7a4d\u3068\u6d3b\u7528<\/strong><\/li>\n<li><strong>\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\uff1a\u5bfe\u5fdc\u4ef6\u6570\u3084\u5fdc\u7b54\u7387\u306a\u3069\u306e\u7d71\u8a08\u30c7\u30fc\u30bf\u5206\u6790<\/strong><\/li>\n<\/ul>\n<p>\u305d\u308c\u305e\u308c\u306e\u6a5f\u80fd\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u306e\u54c1\u8cea\u3068\u52b9\u7387\u304c\u5927\u304d\u304f\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u6a5f\u80fd\u3092\u4e00\u5143\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u74b0\u5883\u304c\u3001\u73fe\u4ee3\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-15\" >\u73fe\u72b6\u628a\u63e1\u3068\u554f\u984c\u70b9\u306e\u6d17\u3044\u51fa\u3057\u306e\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p>\u73fe\u72b6\u628a\u63e1\u3068\u554f\u984c\u70b9\u306e\u6d17\u3044\u51fa\u3057\u3067\u306f\u3001\u904b\u7528\u306e\u30d7\u30ed\u30bb\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u7d44\u7e54\u4f53\u5236\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210\u30fb\u30d5\u30a9\u30ed\u30fc\u4f53\u5236\u306e5\u3064\u306e\u9805\u76ee\u306b\u95a2\u3057\u3066\u8abf\u67fb\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u308c\u3067\u306f\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u70b9\u3092\u8abf\u67fb\u3059\u3079\u304d\u306a\u306e\u304b\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-16\" >\u904b\u7528\u306e\u30d7\u30ed\u30bb\u30b9<\/h3>\n<p>\u904b\u7528\u306e\u30d7\u30ed\u30bb\u30b9\u306e\u628a\u63e1\u306b\u95a2\u3057\u3066\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5bfe\u3057\u96fb\u8a71\u5bfe\u5fdc\u3067\u4f7f\u7528\u3057\u3066\u3044\u308b\u30c4\u30fc\u30eb\u3084\u73fe\u72b6\u3069\u306e\u3088\u3046\u306a\u6d41\u308c\u3067\u96fb\u8a71\u5bfe\u5fdc\u3092\u3057\u3066\u3044\u308b\u306e\u304b\u306a\u3069\u306b\u3064\u3044\u3066\u30d2\u30a2\u30ea\u30f3\u30b0\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>\u904b\u7528\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u95a2\u3059\u308b\u30d2\u30a2\u30ea\u30f3\u30b0\u5185\u5bb9\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u7b56\u5b9a\u3084\u69cb\u7bc9\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u53ca\u307c\u3059\u306e\u3067\u3001\u7279\u306b\u3053\u306e\u90e8\u5206\u306e\u8abf\u67fb\u306b\u306f\u529b\u3092\u5165\u308c\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-17\" >\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/h3>\n<p>\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u304a\u3044\u3066\u306f\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc1\u4eba\u306b\u5bfe\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u4f55\u4eba\u914d\u7f6e\u3057\u3066\u3044\u308b\u304b\u306a\u3069\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u540c\u7a0b\u5ea6\u306e\u898f\u6a21\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u6301\u3063\u3066\u3044\u308b\u4ed6\u793e\u306e\u60c5\u5831\u3082\u96c6\u3081\u3066\u304a\u304f\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-18\" >\u7d44\u7e54\u4f53\u5236<\/h3>\n<p>\u73fe\u6bb5\u968e\u3067\u3069\u308c\u304f\u3089\u3044\u306e\u898f\u6a21\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u904b\u7528\u3055\u308c\u3066\u3044\u308b\u306e\u304b\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u969b\u3001\u898f\u6a21\u306f\u73fe\u72b6\u306e\u307e\u307e\u3067\u826f\u3044\u304b\u3001\u62e1\u5927\u30fb\u7e2e\u5c0f\u3059\u3079\u304d\u304b\u3082\u691c\u8a0e\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-19\" >\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u4f1a\u793e\u306e\u9854\u3067\u3042\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u5931\u793c\u306e\u306a\u3044\u3088\u3046\u4e01\u5be7\u306a\u5bfe\u5fdc\u3092\u3057\u3064\u3064\u3082\u3001\u58f2\u4e0a\u306b\u3064\u306a\u304c\u308b\u3088\u3046\u306a\u6559\u80b2\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067\u3001\u73fe\u72b6\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5bfe\u3057\u3066\u306f\u3069\u306e\u3088\u3046\u306a\u6559\u80b2\u30b7\u30b9\u30c6\u30e0\u3092\u63a1\u7528\u3057\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u4e07\u304c\u4e00\u5916\u90e8\u7814\u4fee\u306b\u53c2\u52a0\u3057\u3066\u3044\u308b\u5834\u5408\u306f\u3053\u3061\u3089\u306b\u95a2\u3057\u3066\u3082\u30c1\u30a7\u30c3\u30af\u3092\u5fd8\u308c\u305a\u306b\u884c\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-20\" >\u30d5\u30a9\u30ed\u30fc\u4f53\u5236<\/h3>\n<p>\u30d5\u30a9\u30ed\u30fc\u4f53\u5236\u304c\u60aa\u3044\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96e2\u8077\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067\u3001\u8077\u5834\u306e\u5b9a\u7740\u7387\u304c\u3069\u308c\u304f\u3089\u3044\u304b\u3001\u96e2\u8077\u3057\u3084\u3059\u3044\u4eba\u30fb\u5b9a\u7740\u3057\u3066\u3044\u308b\u4eba\u306b\u306f\u3069\u3093\u306a\u7279\u5fb4\u304c\u3042\u308b\u304b\u306a\u3069\u306b\u3064\u3044\u3066\u78ba\u8a8d\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-21\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7acb\u3061\u4e0a\u3052\u306e\u6ce8\u610f\u70b9<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u306b\u306f\u3044\u304f\u3064\u304b\u6ce8\u610f\u70b9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u6ce8\u610f\u70b9\u3092\u7406\u89e3\u305b\u305a\u306b\u904b\u7528\u3092\u958b\u59cb\u3057\u3066\u3057\u307e\u3046\u3068\u5229\u76ca\u306b\u7e4b\u304c\u3089\u306a\u304b\u3063\u305f\u308a\u3001\u904b\u7528\u304c\u307e\u307e\u306a\u3089\u306a\u304f\u306a\u3063\u3066\u3057\u307e\u3063\u305f\u308a\u3059\u308b\u30ea\u30b9\u30af\u304c\u4f34\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u3046\u306a\u3089\u306a\u3044\u3088\u3046\u306b\u3082\u3001\u7acb\u3061\u4e0a\u3052\u6642\u306e\u6ce8\u610f\u70b9\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-22\" 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id=\"rtoc-23\" 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id=\"rtoc-24\" 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id=\"rtoc-25\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u81ea\u793e\u3067\u7acb\u3061\u4e0a\u3052\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u81ea\u793e\u3067\u69cb\u7bc9\u30fb\u904b\u55b6\u3059\u308b\u5834\u5408\u3001\u4f01\u696d\u306e\u88c1\u91cf\u304c\u5e83\u304c\u308b\u4e00\u65b9\u3067\u3001\u3055\u307e\u3056\u307e\u306a\u8ca0\u62c5\u3082\u4f34\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u81ea\u793e\u3067\u7acb\u3061\u4e0a\u3052\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-26\" 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id=\"rtoc-27\" 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id=\"rtoc-28\" >\u304a\u308f\u308a\u306b<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7acb\u3061\u4e0a\u3052\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4e0b\u8a18\u306e\u6d41\u308c\u3067\u7acb\u3061\u4e0a\u3052\u307e\u3059\u3002<\/p>\n<ol>\n<li>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u65b9\u91dd\u3068\u30b4\u30fc\u30eb\u306e\u8a2d\u5b9a<\/li>\n<li>\u73fe\u72b6\u306e\u904b\u7528\u30d7\u30ed\u30bb\u30b9\u7b49\u8abf\u67fb<\/li>\n<li>\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u30fb\u7d44\u7e54\u4f53\u5236\u7b49\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8a2d\u8a08<\/li>\n<li>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9<\/li>\n<li>\u5404\u7a2e\u5fc5\u8981\u306a\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f5c\u6210<\/li>\n<li>\u5fc5\u8981\u306a\u4eba\u6750\u306e\u63a1\u7528\u3068\u80b2\u6210<\/li>\n<\/ol>\n<p>\u7acb\u3061\u4e0a\u3052\u65b9\u6cd5\u3068\u3057\u3066\u306f\u5185\u88fd\u5316\u3068\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u304c\u3042\u308a\u3001\u305d\u308c\u305e\u308c\u306b\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3069\u3061\u3089\u304c\u826f\u3044\u304b\u306f\u4e00\u6982\u306b\u306f\u3044\u3048\u307e\u305b\u3093\u304c\u3001<span style=\"background-color: #ffff00;\"><strong>\u5185\u88fd\u5316\u306e\u5834\u5408\u306f\u9ad8\u984d\u306a\u8cbb\u7528\u3068\u5b89\u5b9a\u3057\u305f\u904b\u55b6\u306b\u591a\u304f\u306e\u6642\u9593\u3092\u8981\u3057\u307e\u3059\u3002<\/strong><\/span><\/p>\n<p><span style=\"background-color: #ffff00;\"><strong>\u305d\u306e\u305f\u3081\u3001\u4f4e\u30b3\u30b9\u30c8\u3067\u65e9\u6025\u306b\u7acb\u3061\u4e0a\u3052\u305f\u3044\u3068\u304d\u306f\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/strong><\/span><\/p>\n<p>\u5f53\u793e\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3067\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u5fc5\u8981\u306b\u306a\u3063\u305f\u3068\u304d\u306f\u3001\u305c\u3072\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u9078\u3073\u306e\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<br \/>\n<span data-sheets-root=\"1\"><a class=\"in-cell-link\" href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/effective_use\/\" target=\"_blank\" rel=\"noopener\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6709\u52b9\u6d3b\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/span><br \/>\n<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing_success\/\">\u3010\u7528\u8a9e\u96c6\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u5fc5\u9808\u7528\u8a9e\u307e\u3068\u3081<\/a><br \/>\n\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<style> .h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 1.5em; margin-block-start: 0.83em; margin-block-end: 0.83em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } .h3-design { font-size: 22px; line-height: 1.4; padding-bottom: 5px; color: #3a3a3a; border-bottom: 1px solid #e1e3e6; margin: 0px 0px 15px; display: block; font-size: 1.17em; margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } <\/style>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5f37\u307f<\/div>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u3088\u304f\u3042\u308b\u304a\u60a9\u307f\u3092\u3059\u3079\u3066\u89e3\u6c7a\u3057\u307e\u3059\u3002<\/p>\n<div class=\"h3-design\">\u5927\u624b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u8c4a\u5bcc\u306a\u904b\u55b6\u5b9f\u7e3e<\/div>\n<div class=\"box rbox\">\n<div>\n<p 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class=\"h3-design\">\u696d\u52d9\u91cf\u306b\u5fdc\u3058\u305f\u67d4\u8edf\u306a\u904b\u55b6\u4f53\u5236<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u7e41\u5fd9\u671f\u3084\u9591\u6563\u671f\u306b\u5fdc\u3058\u305f\u904b\u7528\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u4ed8\u52a0\u4fa1\u5024\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u6848\u5185\u3084\u5224\u65ad\u9818\u57df\u3092\u62e1\u5927\u3057\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u3067\u5e45\u5e83\u3044\u5bfe\u5fdc\u3092\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u30bb\u30f3\u30bf\u30fc\u306e\u304a\u5f79\u7acb\u3061\u4fa1\u5024\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">BCP\u5bfe\u7b56\u306b\u3088\u308b\u5b89\u5fc3\u904b\u55b6<\/div>\n<div class=\"box 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src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%8a%b9%e7%8e%87%e5%8c%96\/\">\u696d\u52d9\u52b9\u7387\u5316<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u3069\u3093\u306a\u4e8b\u696d\u3092\u884c\u3046\u306b\u3042\u305f\u3063\u3066\u3082\u76ee\u6a19\u8a2d\u5b9a\u306f\u5927\u5207\u3067\u3042\u308a\u3001\u3082\u3061\u308d\u3093\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u306b\u95a2\u3057\u3066\u3082\u540c\u69d8\u3067\u3059\u3002 \u3057\u304b\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u7d4c\u9a13\u304c\u7121\u3044\u3068\u904b\u7528\u304c\u3046\u307e\u304f\u884c\u304b\u306a\u304f\u306a\u3063\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/how-to-set-up-a-call-center\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":3571,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,12,21,13],"class_list":["post-3563","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-call-center","tag-business-agency","tag-21","tag-13"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/3563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=3563"}],"version-history":[{"count":9,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/3563\/revisions"}],"predecessor-version":[{"id":6788,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/3563\/revisions\/6788"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/3571"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=3563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=3563"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=3563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}