{"id":3527,"date":"2021-04-23T17:27:54","date_gmt":"2021-04-23T08:27:54","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=3527"},"modified":"2025-07-31T19:07:00","modified_gmt":"2025-07-31T10:07:00","slug":"call-centerknow-how","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/call-centerknow-how\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u30fb\u904b\u7528\u30ce\u30a6\u30cf\u30a6"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/certainty-229115_1920-e1618983180934.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u30fb\u904b\u7528\u30ce\u30a6\u30cf\u30a6\" width=\"728\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3057\u305f\u3044\u3068\u8003\u3048\u305f\u3068\u304d\u306b\u3001\u793e\u5185\u306b\u69cb\u7bc9\u3059\u3079\u304d\u304b\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u3079\u304d\u304b\u3067\u60a9\u3080\u3053\u3068\u306f\u3088\u304f\u3042\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5185\u88fd\u3057\u305f\u5834\u5408\u306b\u91cd\u8981\u306a\u69cb\u7bc9\u3068\u904b\u7528\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u59d4\u8a17\u3059\u308b\u65b9\u6cd5\u3068\u306e\u9055\u3044\u3082\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u306e\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u306e\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<style>\n\/* container *\/<br \/>\n.wrapperdonew{<br \/>\nwidth:100%;<br \/>\nbackground-color: #f0f8ff;<br \/>\nmargin:5px auto;<br \/>\n}<br \/>\n.wrapperdonew .container{<br \/>\n\/* max-width:1000px; *\/<br \/>\nwidth:100%;<br \/>\nmargin:0px auto;<br \/>\npadding:5px 0px;<br \/>\n}<br \/>\n\/* content *\/<br \/>\n@media (min-width: 992px) {<br \/>\n.wrapperdonew .container .content {<br \/>\ndisplay: flex;<br \/>\njustify-content: center;<br \/>\n\/*<br \/>\nalign-items: center;<\/p>\n<p>*\/<br \/>\n}<br \/>\n}<br \/>\n.wrapperdonew .content-item {<br \/>\nwidth:100%;<br \/>\n}<br \/>\n@media (min-width: 992px)<br \/>\n{<br \/>\n    .wrapperdonew .content-itemimg {<br \/>\n    width:30%;<br \/>\n    }<br \/>\n    .wrapperdonew .content-item {<br \/>\n    width:70%;<br \/>\n    }<br \/>\n}<br \/>\n.wrapperdonew .image{<br \/>\ndisplay:block;<br \/>\nmax-width:80%;<br \/>\nmargin:0px auto;<br \/>\npadding:1px;<br \/>\nfont-size: 12px;<br \/>\n}<br \/>\n.wrapperdonew .text{<br \/>\npadding:5px;<br \/>\n}<br \/>\n.wrapperdonew .text .heading{<br \/>\nmargin:20px 0px 15px 0px;<br \/>\nfont-size: 18px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.wrapperdonew .text p{<br \/>\nmargin:5px 5px 10px 5px;<br \/>\nfont-size: 14px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.dounewh2{<br \/>\nposition: relative;<br \/>\npadding: 0.5em;<br \/>\nbackground: #a6d3c8;<br \/>\ncolor: white;<br \/>\n}<br \/>\n.dounewh2::before {<br \/>\n  position: absolute;<br \/>\n  content: '';<br \/>\n  top: 100%;<br \/>\n  left: 0;<br \/>\n  border: none;<br \/>\n  border-bottom: solid 15px transparent;<br \/>\n  border-right: solid 20px rgb(149, 158, 155);<br \/>\n}<\/p>\n<p>a.dlbtn{<br \/>\n    display: inline-block;<br \/>\n    width: 160px;<br \/>\n    margin: 0 0 0 0;<br \/>\n    background-color: #ec3a2c;<br \/>\n    border-radius: 8px;<br \/>\n    color: #fff;<br \/>\n    font-weight: bold;<br \/>\n    font-size: 16px;<br \/>\n    text-align: center;<br \/>\n    position: relative;<br \/>\n    height: 48px;<br \/>\n    line-height: 48px;<br \/>\n    padding: 0;<br \/>\n    box-shadow: none !important;<br \/>\n    border: none;<br \/>\n}<br \/>\na.dlbtn:hover {<br \/>\nopacity: 0.8;<br \/>\n}<\/p>\n<p><P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" 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id=\"rtoc-5\" 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id=\"rtoc-6\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u3068\u904b\u55b6\u306b\u304b\u304b\u308b\u8cbb\u7528<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u69cb\u7bc9\u3059\u308b\u306b\u3082\u904b\u55b6\u3059\u308b\u306b\u3082\u8cbb\u7528\u306e\u8ca0\u62c5\u304c\u751f\u3058\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5185\u88fd\u3059\u308b\u3068\u304d\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u8cbb\u7528\u304c\u304b\u304b\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u3067\u306f\u3001\u9805\u76ee\u306b\u5206\u3051\u3066\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u30b3\u30b9\u30c8\u304c\u767a\u751f\u3059\u308b\u306e\u304b\u3092\u7c21\u5358\u306b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-7\" 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id=\"rtoc-10\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u69cb\u7bc9\u3059\u308b\u3068\u304d\u306e\u6ce8\u610f\u70b9<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u793e\u5185\u306b\u8a2d\u7f6e\u3057\u3066\u904b\u7528\u3057\u3066\u3044\u304f\u5834\u5408\u306b\u306f\u3001\u4e88\u3081\u62bc\u3055\u3048\u3066\u304a\u304f\u3079\u304d\u6ce8\u610f\u70b9\u304c\u3042\u308a\u307e\u3059\u3002\u69cb\u7bc9\u3092\u6c7a\u5b9a\u3059\u308b\u524d\u306b\u5341\u5206\u306b\u691c\u8a0e\u3057\u3066\u304a\u304f\u3068\u826f\u3044\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u306e\u3067\u30011\u3064\u305a\u3064\u8a73\u3057\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-11\" 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id=\"rtoc-12\" 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id=\"rtoc-13\" 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id=\"rtoc-14\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u5c0e\u5165\u3059\u308b\u7406\u7531<\/h2>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u793e\u5185\u306b\u69cb\u7bc9\u3057\u3088\u3046\u3068\u3059\u308b\u3068\u5927\u5909\u306a\u90e8\u5206\u3082\u3042\u308b\u3053\u3068\u304c\u308f\u304b\u308b\u3067\u3057\u3087\u3046\u3002\u8fd1\u5e74\u3067\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u304c\u9078\u3070\u308c\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u306a\u305c\u306a\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u5c0e\u5165\u3059\u308b\u7406\u7531\u3092\u78ba\u8a8d\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-15\" 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id=\"rtoc-16\" >\u696d\u52d9\u54c1\u8cea\u30fb\u751f\u7523\u6027\u30fb\u5c02\u9580\u6027\u306e\u5411\u4e0a<\/h3>\n<p>\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u5c0e\u5165\u3059\u308b\u7406\u7531\u3068\u3057\u3066\u3001\u696d\u52d9\u54c1\u8cea\u3084\u751f\u7523\u6027\u3001\u5c02\u9580\u6027\u304c\u5411\u4e0a\u3059\u308b\u306e\u3082\u5927\u304d\u306a\u7406\u7531\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u4f1a\u793e\u3067\u306f\u3001\u30d7\u30ed\u3068\u3057\u3066\u30b9\u30bf\u30c3\u30d5\u306e\u80b2\u6210\u306b\u52aa\u3081\u3066\u3044\u307e\u3059\u3002\u5fc5\u8981\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u5408\u308f\u305b\u3066\u9069\u6027\u3084\u5c02\u9580\u6027\u306e\u3042\u308b\u30b9\u30bf\u30c3\u30d5\u3092\u5272\u308a\u5f53\u3066\u3066\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u308b\u305f\u3081\u3001\u3044\u3064\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3067\u304d\u308b\u4f53\u5236\u3092\u6574\u3048\u3089\u308c\u307e\u3059\u3002\u96fb\u8a71\u306a\u3069\u306b\u3088\u308b\u5bfe\u5fdc\u696d\u52d9\u3092\u5916\u90e8\u306b\u4efb\u305b\u3089\u308c\u308b\u306e\u3067\u3001\u793e\u5185\u696d\u52d9\u306b\u793e\u54e1\u304c\u96c6\u4e2d\u3067\u304d\u308b\u74b0\u5883\u306b\u306a\u308a\u3001\u696d\u52d9\u306e\u751f\u7523\u6027\u3082\u5168\u822c\u7684\u306b\u5411\u4e0a\u3059\u308b\u306e\u304c\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u9b45\u529b\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-17\" >\u307e\u3068\u3081<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5185\u88fd\u3057\u3066\u793e\u5185\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u306b\u306f\u3001\u4e57\u308a\u8d8a\u3048\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u8ab2\u984c\u304c\u305f\u304f\u3055\u3093\u3042\u308a\u307e\u3059\u3002\u5b89\u5b9a\u3057\u3066\u9ad8\u3044\u54c1\u8cea\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u7d9a\u3051\u308b\u305f\u3081\u306b\u306f\u3001\u5341\u5206\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u78ba\u4fdd\u3057\u3001\u7d99\u7d9a\u7684\u306a\u4eba\u6750\u6559\u80b2\u3084\u54c1\u8cea\u7ba1\u7406\u3092\u5fb9\u5e95\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002\u305d\u306e\u8ca0\u62c5\u306e\u5927\u304d\u3055\u3092\u8003\u3048\u308b\u3068\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u304c\u597d\u307e\u3057\u3044\u3068\u3044\u3046\u8003\u3048\u304c\u5e83\u307e\u308a\u3001\u59d4\u8a17\u3059\u308b\u30b1\u30fc\u30b9\u304c\u5897\u3048\u3066\u304d\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u3001\u30d7\u30ed\u3068\u3057\u3066\u6559\u80b2\u7814\u4fee\u3092\u53d7\u3051\u305f\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30b9\u30bf\u30c3\u30d5\u304c\u5e38\u306b\u5bfe\u5fdc\u3059\u308b\u4f53\u5236\u3092\u6574\u3048\u3066\u3044\u307e\u3059\u3002\u719f\u7df4\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5bfe\u5fdc\u3092\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u67d4\u8edf\u306b\u63d0\u4f9b\u3057\u3066\u3044\u308b\u306e\u304c\u7279\u5fb4\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u306e\u5168\u4f53\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u3001\u56f0\u3063\u305f\u3068\u304d\u306f\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306b\u76f8\u8ac7\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<style>\n\/* container *\/<br \/>\n.wrapperdonew{<br \/>\nwidth:100%;<br \/>\nbackground-color: #f0f8ff;<br \/>\nmargin:5px auto;<br \/>\n}<br \/>\n.wrapperdonew .container{<br \/>\n\/* max-width:1000px; *\/<br \/>\nwidth:100%;<br \/>\nmargin:0px auto;<br \/>\npadding:5px 0px;<br \/>\n}<br \/>\n\/* content *\/<br \/>\n@media (min-width: 992px) {<br \/>\n.wrapperdonew .container .content {<br \/>\ndisplay: flex;<br \/>\njustify-content: center;<br \/>\n\/*<br \/>\nalign-items: center;<\/p>\n<p>*\/<br \/>\n}<br \/>\n}<br \/>\n.wrapperdonew .content-item {<br \/>\nwidth:100%;<br \/>\n}<br \/>\n@media (min-width: 992px)<br \/>\n{<br \/>\n    .wrapperdonew .content-itemimg {<br \/>\n    width:30%;<br \/>\n    }<br \/>\n    .wrapperdonew .content-item {<br \/>\n    width:70%;<br \/>\n    }<br \/>\n}<br \/>\n.wrapperdonew .image{<br \/>\ndisplay:block;<br \/>\nmax-width:80%;<br \/>\nmargin:0px auto;<br \/>\npadding:1px;<br \/>\nfont-size: 12px;<br \/>\n}<br \/>\n.wrapperdonew .text{<br \/>\npadding:5px;<br \/>\n}<br \/>\n.wrapperdonew .text .heading{<br \/>\nmargin:20px 0px 15px 0px;<br \/>\nfont-size: 18px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.wrapperdonew .text p{<br \/>\nmargin:5px 5px 10px 5px;<br \/>\nfont-size: 14px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.dounewh2{<br \/>\nposition: relative;<br \/>\npadding: 0.5em;<br \/>\nbackground: #a6d3c8;<br \/>\ncolor: white;<br \/>\n}<br \/>\n.dounewh2::before {<br \/>\n  position: absolute;<br \/>\n  content: '';<br \/>\n  top: 100%;<br \/>\n  left: 0;<br \/>\n  border: none;<br \/>\n  border-bottom: solid 15px transparent;<br \/>\n  border-right: solid 20px rgb(149, 158, 155);<br \/>\n}<\/p>\n<p>a.dlbtn{<br \/>\n    display: inline-block;<br \/>\n    width: 160px;<br \/>\n    margin: 0 0 0 0;<br \/>\n    background-color: #ec3a2c;<br \/>\n    border-radius: 8px;<br \/>\n    color: #fff;<br \/>\n    font-weight: bold;<br \/>\n    font-size: 16px;<br \/>\n    text-align: center;<br \/>\n    position: relative;<br \/>\n    height: 48px;<br \/>\n    line-height: 48px;<br \/>\n    padding: 0;<br \/>\n    box-shadow: none !important;<br \/>\n    border: none;<br \/>\n}<br \/>\na.dlbtn:hover {<br \/>\nopacity: 0.8;<br \/>\n}<\/p>\n<p><P><\/p>\n<\/style>\n<p>&nbsp;<\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u9078\u3073\u306e\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<span data-sheets-root=\"1\"><a class=\"in-cell-link\" href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/effective_use\/\" target=\"_blank\" rel=\"noopener\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6709\u52b9\u6d3b\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/span><\/p>\n<p><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing_success\/\">\u3010\u7528\u8a9e\u96c6\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u5fc5\u9808\u7528\u8a9e\u307e\u3068\u3081<\/a><br \/>\n\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<style> .h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 1.5em; margin-block-start: 0.83em; margin-block-end: 0.83em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } .h3-design { font-size: 22px; line-height: 1.4; padding-bottom: 5px; color: #3a3a3a; border-bottom: 1px solid #e1e3e6; margin: 0px 0px 15px; display: block; font-size: 1.17em; margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } <\/style>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5f37\u307f<\/div>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u3088\u304f\u3042\u308b\u304a\u60a9\u307f\u3092\u3059\u3079\u3066\u89e3\u6c7a\u3057\u307e\u3059\u3002<\/p>\n<div class=\"h3-design\">\u5927\u624b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u8c4a\u5bcc\u306a\u904b\u55b6\u5b9f\u7e3e<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u60c5\u5831\u96c6\u7d04-\u84c4\u7a4d-\u5206\u6790\u306a\u3069\u30bb\u30f3\u30bf\u30fc\u904b\u55b615\u5e74\u4ee5\u4e0a\u306e\u5b9f\u7e3e\u3001\u30ce\u30a6\u30cf\u30a6\u3092\u5229\u7528\u3057\u3001\u52b9\u7387\u5316\u3068\u54c1\u8cea\u5411\u4e0a\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u898f\u7acb\u3061\u4e0a\u3052\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5b89\u5b9a\u3057\u305f\u54c1\u8cea<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u696d\u52d9\u91cf\u306b\u5fdc\u3058\u305f\u67d4\u8edf\u306a\u904b\u55b6\u4f53\u5236<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u7e41\u5fd9\u671f\u3084\u9591\u6563\u671f\u306b\u5fdc\u3058\u305f\u904b\u7528\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u4ed8\u52a0\u4fa1\u5024\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b<\/div>\n<div class=\"box rbox\">\n<div>\n<p 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5px;\">\u5c0f\u898f\u6a21\u591a\u5e97\u8217\u904b\u7528\u3092\u652f\u63f4\u3059\u308b\u3001\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u578b\u5e97\u9577\u6a5f\u80fd\u30bb\u30f3\u30bf\u30fc<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u30ab\u30e1\u30e9\u30fb\u30d7\u30ea\u30f3\u30c8\u30c1\u30a7\u30fc\u30f3\u5e97 C\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1744\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u7a93\u53e3\u306e\u4e00\u5143\u5316\u3067\u51e6\u7406\u52b9\u7387\u304c\u5927\u304d\u304f\u5411\u4e0a\u3002\u592a\u967d\u5149\u95a2\u9023\u306e\u76f8\u8ac7\u7a93\u53e3\u30fb\u4fee\u7406\u53d7\u4ed8<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u7dcf\u5408\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc J\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div style=\"margin: 50px auto; text-align: center;\"><a class=\"pc\" href=\"https:\/\/ntn-bpo.jp\/contact\/\"> <img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/> <\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%8a%b9%e7%8e%87%e5%8c%96\/\">\u696d\u52d9\u52b9\u7387\u5316<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3057\u305f\u3044\u3068\u8003\u3048\u305f\u3068\u304d\u306b\u3001\u793e\u5185\u306b\u69cb\u7bc9\u3059\u3079\u304d\u304b\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u3079\u304d\u304b\u3067\u60a9\u3080\u3053\u3068\u306f\u3088\u304f\u3042\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5185\u88fd\u3057\u305f\u5834\u5408\u306b\u91cd\u8981\u306a\u69cb\u7bc9\u3068\u904b\u7528\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u59d4\u8a17\u3059\u308b\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/call-centerknow-how\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":3536,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,12,21,13],"class_list":["post-3527","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-call-center","tag-business-agency","tag-21","tag-13"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/3527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=3527"}],"version-history":[{"count":5,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/3527\/revisions"}],"predecessor-version":[{"id":6795,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/3527\/revisions\/6795"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/3536"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=3527"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=3527"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=3527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}