{"id":3169,"date":"2020-12-01T09:04:51","date_gmt":"2020-12-01T00:04:51","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=3169"},"modified":"2025-07-31T19:00:21","modified_gmt":"2025-07-31T10:00:21","slug":"customer-support-outsourcing-points","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/customer-support\/customer-support-outsourcing-points\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u304a\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5916\u90e8\u59d4\u8a17\u306e\u30dd\u30a4\u30f3\u30c8"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/pexels-negative-space-33999-e1606710192330-1024x578-1.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u304a\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5916\u90e8\u59d4\u8a17\u306e\u30dd\u30a4\u30f3\u30c8\" width=\"728\" \/><\/p>\n<p>\u9867\u5ba2\u3068\u4f01\u696d\u3092\u7e4b\u3050\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u5916\u90e8\u59d4\u8a17\u304c\u53ef\u80fd\u3067\u3059\u3002\u305d\u3053\u3067\u4eca\u56de\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u969b\u306e\u59d4\u8a17\u5148\u3092\u9078\u3076\u3068\u304d\u306e\u6ce8\u76ee\u30dd\u30a4\u30f3\u30c8\u3001\u59d4\u8a17\u306e\u6d41\u308c\u306a\u3069\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<style>\n\/* container *\/<br \/>\n.wrapperdonew{<br \/>\nwidth:100%;<br \/>\nbackground-color: #f0f8ff;<br \/>\nmargin:5px auto;<br \/>\n}<br \/>\n.wrapperdonew .container{<br \/>\n\/* max-width:1000px; *\/<br \/>\nwidth:100%;<br \/>\nmargin:0px auto;<br \/>\npadding:5px 0px;<br \/>\n}<br \/>\n\/* content *\/<br \/>\n@media (min-width: 992px) {<br \/>\n.wrapperdonew .container .content {<br \/>\ndisplay: flex;<br \/>\njustify-content: center;<br \/>\n\/*<br \/>\nalign-items: center;<\/p>\n<p>*\/<br \/>\n}<br \/>\n}<br \/>\n.wrapperdonew .content-item {<br \/>\nwidth:100%;<br \/>\n}<br \/>\n@media (min-width: 992px)<br \/>\n{<br \/>\n    .wrapperdonew .content-itemimg {<br \/>\n    width:30%;<br \/>\n    }<br \/>\n    .wrapperdonew .content-item {<br \/>\n    width:70%;<br \/>\n    }<br \/>\n}<br \/>\n.wrapperdonew .image{<br \/>\ndisplay:block;<br \/>\nmax-width:80%;<br \/>\nmargin:0px auto;<br \/>\npadding:1px;<br \/>\nfont-size: 12px;<br \/>\n}<br \/>\n.wrapperdonew .text{<br \/>\npadding:5px;<br \/>\n}<br \/>\n.wrapperdonew .text .heading{<br \/>\nmargin:20px 0px 15px 0px;<br \/>\nfont-size: 18px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.wrapperdonew .text p{<br \/>\nmargin:5px 5px 10px 5px;<br \/>\nfont-size: 14px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.dounewh2{<br \/>\nposition: relative;<br \/>\npadding: 0.5em;<br \/>\nbackground: #a6d3c8;<br \/>\ncolor: white;<br \/>\n}<br \/>\n.dounewh2::before {<br \/>\n  position: absolute;<br \/>\n  content: '';<br \/>\n  top: 100%;<br \/>\n  left: 0;<br \/>\n  border: none;<br \/>\n  border-bottom: solid 15px transparent;<br \/>\n  border-right: solid 20px rgb(149, 158, 155);<br \/>\n}<\/p>\n<p>a.dlbtn{<br \/>\n    display: inline-block;<br \/>\n    width: 160px;<br \/>\n    margin: 0 0 0 0;<br \/>\n    background-color: #ec3a2c;<br \/>\n    border-radius: 8px;<br \/>\n    color: #fff;<br \/>\n    font-weight: bold;<br \/>\n    font-size: 16px;<br \/>\n    text-align: center;<br \/>\n    position: relative;<br \/>\n    height: 48px;<br \/>\n    line-height: 48px;<br \/>\n    padding: 0;<br \/>\n    box-shadow: none !important;<br \/>\n    border: none;<br \/>\n}<br \/>\na.dlbtn:hover {<br \/>\nopacity: 0.8;<br \/>\n}<\/p>\n<p><P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4926\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/PK4131316PAR58143_TP_V-1024x683.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u30c7\u30e1\u30ea\u30c3\u30c8\" width=\"600\" height=\"400\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/PK4131316PAR58143_TP_V-1024x683.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/PK4131316PAR58143_TP_V-300x200.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/PK4131316PAR58143_TP_V-768x512.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/PK4131316PAR58143_TP_V-1536x1024.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/PK4131316PAR58143_TP_V-240x160.jpg 240w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/PK4131316PAR58143_TP_V-90x60.jpg 90w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/PK4131316PAR58143_TP_V-660x440.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/PK4131316PAR58143_TP_V.jpg 1600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u696d\u52d9\u59d4\u8a17\u3092\u691c\u8a0e\u3059\u308b\u969b\u306b\u306f\u3001\u305d\u308c\u306b\u3088\u3063\u3066\u3069\u3093\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u671f\u5f85\u51fa\u6765\u308b\u306e\u304b\u3092\u628a\u63e1\u3057\u3066\u81ea\u793e\u306b\u5fc5\u8981\u304b\u3069\u3046\u304b\u3092\u5224\u65ad\u3059\u308b\u4e8b\u304c\u91cd\u8981\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3084\u554f\u3044\u5408\u308f\u305b\u696d\u52d9\u3092\u5916\u90e8\u306b\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306b\u306f\u3001\u4e3b\u306b\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-2\" >\u56fa\u5b9a\u8cbb\u3092\u5909\u52d5\u8cbb\u306b\u3059\u308b\u3053\u3068\u3067\u30b3\u30b9\u30c8\u524a\u6e1b\u3067\u304d\u308b<\/h3>\n<p>\u4f01\u696d\u3092\u7d4c\u55b6\u3059\u308b\u4e0a\u3067\u306f\u69d8\u3005\u306a\u7d4c\u8cbb\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u304c\u3001\u305d\u308c\u3089\u306f\u300c\u56fa\u5b9a\u8cbb\u300d\u3068\u300c\u5909\u52d5\u8cbb\u300d\u306b\u5927\u304d\u304f\u5206\u3051\u308b\u4e8b\u304c\u51fa\u6765\u307e\u3059\u3002 \u56fa\u5b9a\u8cbb\u306e\u4ee3\u8868\u4f8b\u306f\u30c6\u30ca\u30f3\u30c8\u6599\u30fb\u4eba\u4ef6\u8cbb\u30fb\u6c34\u9053\u5149\u71b1\u8cbb\u306a\u3069\u3067\u3001\u58f2\u308a\u4e0a\u3052\u306e\u4e0a\u4e0b\u306b\u95a2\u308f\u3089\u305a\u4e00\u5b9a\u984d\u304c\u767a\u751f\u3059\u308b\u3082\u306e\u3067\u3059\u3002 \u4e00\u65b9\u306e\u5909\u52d5\u8cbb\u306f\u539f\u6750\u6599\u8cbb\u30fb\u4ed5\u5165\u539f\u4fa1\u30fb\u8ca9\u58f2\u624b\u6570\u6599\u306a\u3069\u304c\u8a72\u5f53\u3057\u3001\u81ea\u793e\u306e\u58f2\u308a\u4e0a\u3052\u304c\u4e0a\u4e0b\u3059\u308b\u3068\u5909\u52d5\u8cbb\u306b\u3082\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002\u4f1a\u793e\u306e\u8ca1\u52d9\u72b6\u6cc1\u3092\u8003\u3048\u305f\u6642\u3001\u307e\u305a\u306f\u58f2\u308a\u4e0a\u3052\u306b\u95a2\u308f\u3089\u305a\u4e00\u5b9a\u984d\u304c\u5fc5\u8981\u3068\u306a\u308b\u56fa\u5b9a\u8cbb\u3092\u524a\u6e1b\u3059\u308b\u306e\u304c\u30bb\u30aa\u30ea\u30fc\u3067\u3059\u3002<\/p>\n<p>\u305d\u3057\u3066<b>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3084\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u59d4\u8a17\u3059\u308b\u3068\u3001 \u56fa\u5b9a\u8cbb\u3068\u3057\u3066\u8a08\u4e0a\u3057\u3066\u3044\u305f\u4eba\u4ef6\u8cbb\u3084\u8a2d\u5099\u8cbb\u3092\u5909\u52d5\u8cbb\u306e\u5916\u6ce8\u8cbb\u7528\u3068\u3057\u3066\u8a08\u4e0a\u3059\u308b\u4e8b\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002 \u7e41\u5fd9\u671f\u306b\u5408\u308f\u305b\u3066\u59d4\u8a17\u5148\u3078\u306e\u767a\u6ce8\u30d7\u30e9\u30f3\u3092\u898b\u76f4\u3059\u4e8b\u3082\u51fa\u6765\u308b\u306e\u3067\u3001\u52b9\u7387\u7684\u306a\u30b3\u30b9\u30c8\u904b\u7528\u304c\u53ef\u80fd\u3067\u3059\u3002<\/b> \u5c02\u7528\u306e\u96fb\u8a71\u56de\u7dda\u3084\u30aa\u30da\u30ec\u30fc\u30c8\u30b7\u30b9\u30c6\u30e0\u3092\u7528\u610f\u3059\u308b\u5fc5\u8981\u3082\u306a\u3044\u306e\u3067\u8a2d\u5099\u8cbb\u3092\u7bc0\u7d04\u3059\u308b\u4e8b\u306b\u3082\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-3\" >\u30b3\u30a2\u696d\u52d9\u306b\u5c02\u5ff5\u3067\u304d\u751f\u7523\u6027\u304c\u5411\u4e0a\u3059\u308b<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3092\u793e\u5185\u3067\u8cc4\u3046\u305f\u3081\u306b\u306f\u3001\u81ea\u793e\u793e\u54e1\u3092\u52d5\u54e1\u3059\u308b\u5fc5\u8981\u304c\u51fa\u6765\u3066\u304d\u307e\u3059\u3002 \u696d\u52d9\u30ec\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u306b\u306f\u5e79\u90e8\u30af\u30e9\u30b9\u306e\u793e\u54e1\u3092\u7ba1\u7406\u8077\u3068\u3057\u3066\u914d\u7f6e\u3059\u308b\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u793e\u54e1\u6570\u304c\u305d\u308c\u307b\u3069\u591a\u304f\u306a\u3044\u4e2d\u5c0f\u4f01\u696d\u3067\u306f\u3001 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<b>\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u51fa\u6765\u308b\u74b0\u5883\u3092\u69cb\u7bc9<\/b>\u51fa\u6765\u307e\u3059\u3002<b>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u5411\u4e0a\u306b\u95a2\u3059\u308b\u90e8\u7f72\u304c\u6d3b\u6027\u5316\u3059\u308b\u306e\u3067\u3001\u4f1a\u793e\u5168\u4f53\u306e\u751f\u7523\u6027\u304c\u4e0a\u304c\u308b\u306e\u3067\u3059\u3002<\/b><\/p>\n<h3 id=\"rtoc-4\" 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id=\"rtoc-10\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5916\u90e8\u59d4\u8a17\u306b\u304b\u304b\u308b\u8cbb\u7528<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4928\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/cost-1174926_1920-1024x683.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5916\u90e8\u59d4\u8a17\u306b\u304b\u304b\u308b\u8cbb\u7528\" width=\"600\" height=\"400\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/cost-1174926_1920-1024x683.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/cost-1174926_1920-300x200.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/cost-1174926_1920-768x512.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/cost-1174926_1920-1536x1024.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/cost-1174926_1920-240x160.jpg 240w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/cost-1174926_1920-90x60.jpg 90w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/cost-1174926_1920-660x440.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/cost-1174926_1920.jpg 1920w\" sizes=\"(max-width: 600px) 100vw, 600px\" 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id=\"rtoc-11\" 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id=\"rtoc-16\" >\u4fe1\u983c\u3067\u304d\u308b\u5916\u90e8\u59d4\u8a17\u5148\u3092\u63a2\u3057\u305f\u3044<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3084\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306f\u81ea\u793e\u306e\u30a4\u30e1\u30fc\u30b8\u3092\u5de6\u53f3\u3059\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001 \u30e6\u30fc\u30b6\u30fc\u30fb\u9867\u5ba2\u306e\u500b\u4eba\u60c5\u5831\u3084\u81ea\u793e\u306e\u6a5f\u5bc6\u60c5\u5831\u306a\u3069\u3092\u53d6\u308a\u6271\u3046\u4e8b\u306e\u591a\u3044\u30c7\u30ea\u30b1\u30fc\u30c8\u306a\u696d\u52d9\u3067\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u5916\u90e8\u59d4\u8a17\u5148\u306f\u53ef\u80fd\u306a\u9650\u308a\u4fe1\u983c\u51fa\u6765\u308b\u3068\u3053\u308d\u3092\u9078\u3073\u305f\u3044\u3068\u3044\u3046\u306e\u306f\u591a\u304f\u306e\u7d4c\u55b6\u8005\u30fb\u62c5\u5f53\u8005\u304c\u62b1\u3048\u308b\u60a9\u307f\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002 <b>\u59d4\u8a17\u5148\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u9078\u3076\u969b\u306b\u306f\u30b3\u30b9\u30c8\u9762\u3084\u4f01\u696d\u898f\u6a21\u3060\u3051\u3067\u306f\u306a\u304f\u300c\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f53\u5236\u300d\u300c\u60c5\u5831\u5171\u6709\u80fd\u529b\u300d\u300c\u5b9f\u7e3e\u300d\u3068\u3044\u3063\u305f\u70b9\u306b\u3082\u6ce8\u610f\u3059\u308b\u4e8b\u304c\u5927\u5207\u3067\u3059\u3002<\/b><\/p>\n<p><b>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f53\u5236\u306f\u7279\u306b\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u306a\u3069\u306e\u696d\u52d9\u4f53\u7cfb\u3067\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8<\/b>\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u652f\u6255\u3044\u6642\u306b\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u60c5\u5831\u3084\u53e3\u5ea7\u60c5\u5831\u306a\u3069\u306e\u6a5f\u5bc6\u60c5\u5831\u304c\u5165\u529b\u3055\u308c\u308b\u305f\u3081\u3067\u3059\u3002\u3082\u3061\u308d\u3093\u3053\u3046\u3057\u305f\u696d\u52d9\u5f62\u614b\u4ee5\u5916\u3067\u3082\u4f01\u696d\u6a5f\u5bc6\u3084\u500b\u4eba\u60c5\u5831\u4fdd\u8b77\u306e\u89b3\u70b9\u304b\u3089\u3001\u59d4\u8a17\u5148\u3067\u3069\u306e\u3088\u3046\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f53\u5236\u304c\u6577\u304b\u308c\u3066\u3044\u308b\u304b\u306f\u5341\u5206\u306b\u30c1\u30a7\u30c3\u30af\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2 id=\"rtoc-17\" >\u5916\u90e8\u59d4\u8a17\u3092\u9078\u3076\u6642\u306b\u6ce8\u76ee\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4927\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/hands-460872_1920-1024x612.jpg\" alt=\"\u5916\u90e8\u59d4\u8a17\u3067\u59d4\u8a17\u5148\u4f01\u696d\u3092\u9078\u3076\u6642\u306b\u6ce8\u76ee\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\" width=\"600\" height=\"358\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/hands-460872_1920-1024x612.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/hands-460872_1920-300x179.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/hands-460872_1920-768x459.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/hands-460872_1920-1536x918.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/hands-460872_1920-660x394.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/hands-460872_1920.jpg 1920w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5916\u90e8\u59d4\u8a17\u306e\u6210\u5426\u306f\u3001\u59d4\u8a17\u5148\u4f01\u696d\u3092\u4e0a\u624b\u304f\u9078\u3079\u308b\u306e\u304b\u3069\u3046\u304b\u3067\u6c7a\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u5916\u90e8\u59d4\u8a17\u3092\u6210\u529f\u3055\u305b\u305f\u3044\u4f9d\u983c\u4e3b\u306e\u305f\u3081\u306b\u3001\u59d4\u8a17\u5148\u4f01\u696d\u3092\u9078\u3076\u6642\u306b\u6ce8\u76ee\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-18\" 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id=\"rtoc-22\" 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id=\"rtoc-23\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u3054\u76f8\u8ac7\u30fb\u3054\u4f9d\u983c\u30fb\u5c0e\u5165\u307e\u3067\u306e\u4e00\u4f8b<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30b5\u30dd\u30fc\u30c8\u306e\u5916\u90e8\u59d4\u8a17\u306f\u3001\u904b\u7528\u3092\u958b\u59cb\u3059\u308b\u307e\u3067\u3084\u308b\u3079\u304d\u3053\u3068\u304c\u591a\u3005\u3042\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u3069\u306e\u3088\u3046\u306b\u884c\u3046\u306e\u304b\u3092\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u76f8\u8ac7\u304b\u3089\u904b\u7528\u958b\u59cb\u307e\u3067\u306e\u6d41\u308c\u3092\u30b9\u30c6\u30c3\u30d7\u306b\u5206\u3051\u3066\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-24\" 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id=\"rtoc-25\" 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id=\"rtoc-26\" 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id=\"rtoc-27\" >\u30b9\u30c6\u30c3\u30d74\uff1a\u96fb\u8a71\u756a\u53f7\u8ee2\u9001\u307e\u305f\u306f\u958b\u8a2d\u624b\u7d9a\u304d<\/h3>\n<p>\u9867\u5ba2\u304b\u3089\u304b\u304b\u3063\u3066\u304f\u308b\u96fb\u8a71\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u53d7\u3051\u53d6\u308b\u305f\u3081\u306b\u306f\u3001\u96fb\u8a71\u56de\u7dda\u304c\u5fc5\u8981\u3067\u3059\u3002\u65e2\u5b58\u306e\u96fb\u8a71\u756a\u53f7\u3092\u5229\u7528\u3059\u308b\u306a\u3089\u3070\u96fb\u8a71\u756a\u53f7\u8ee2\u9001\u3092\u3001\u65b0\u3057\u304f\u5c02\u7528\u306e\u96fb\u8a71\u756a\u53f7\u3092\u7528\u610f\u3059\u308b\u306a\u3089\u3070\u958b\u8a2d\u624b\u7d9a\u304d\u3092\u884c\u308f\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002\u8ee2\u9001\u3092\u3059\u308b\u6642\u306b\u306f\u3001\u8ee2\u9001\u30b7\u30b9\u30c6\u30e0\u306e\u52d5\u4f5c\u78ba\u8a8d\u3068\u3044\u3063\u305f\u3053\u3068\u3082\u884c\u3044\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-28\" >\u30b9\u30c6\u30c3\u30d75\uff1a\u904b\u55b6\u7814\u4fee\u30fb\u30c6\u30b9\u30c8<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u904b\u7528\u958b\u59cb\u306b\u5411\u3051\u3066\u3001\u696d\u52d9\u306b\u4f7f\u7528\u3059\u308b\u8cc7\u6599\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\u8cc7\u6599\u3092\u3082\u3068\u306b\u4f9d\u983c\u4e3b\u306e\u6c42\u3081\u308b\u6c34\u6e96\u306e\u54c1\u8cea\u3068\u306a\u308b\u3088\u3046\u306b\u3001\u5b9f\u8df5\u7684\u306a\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u3082\u4ea4\u3048\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u3092\u9ad8\u3081\u3066\u3044\u304d\u307e\u3059\u3002\u904b\u7528\u7814\u4fee\u3092\u901a\u3058\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5b9f\u529b\u304c\u3064\u3044\u305f\u3089\u30c6\u30b9\u30c8\u3067\u3059\u3002\u672c\u756a\u3068\u540c\u3058\u3088\u3046\u306a\u74b0\u5883\u3067\u3001\u8ab2\u984c\u3092\u3053\u306a\u305b\u308b\u306e\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u30c6\u30b9\u30c8\u306b\u5408\u683c\u3059\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u4ed5\u4e8b\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-29\" >\u30b9\u30c6\u30c3\u30d76\uff1a\u904b\u7528\u958b\u59cb<\/h3>\n<p>\u3059\u3079\u3066\u306e\u6e96\u5099\u304c\u6574\u3063\u305f\u3089\u3001\u3044\u3088\u3044\u3088\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u904b\u7528\u958b\u59cb\u3067\u3059\u3002\u65e5\u3005\u306e\u696d\u52d9\u304c\u3069\u3046\u306a\u3063\u3066\u3044\u308b\u306e\u304b\u306f\u3001\u5b9a\u671f\u7684\u306a\u904b\u7528\u5831\u544a\u4f1a\u3084\u5831\u544a\u66f8\u3067\u4f9d\u983c\u4e3b\u3078\u3068\u4f1d\u3048\u3089\u308c\u307e\u3059\u3002\u4f9d\u983c\u4e3b\u306f\u3001\u5831\u544a\u306e\u5185\u5bb9\u304b\u3089\u9069\u5207\u306a\u96fb\u8a71\u5fdc\u5bfe\u304c\u884c\u308f\u308c\u3066\u3044\u308b\u306e\u304b\u3001\u6c42\u3081\u3066\u3044\u308b\u6c34\u6e96\u306e\u54c1\u8cea\u304c\u7dad\u6301\u3055\u308c\u3066\u3044\u308b\u306e\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u6210\u679c\u304c\u51fa\u3066\u3044\u308c\u3070\u59d4\u8a17\u3092\u7d99\u7d9a\u3059\u308b\u3053\u3068\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u304c\u3001\u6210\u679c\u304c\u3067\u3066\u3044\u306a\u3044\u5834\u5408\u306f\u59d4\u8a17\u5148\u4f01\u696d\u306e\u518d\u9078\u5b9a\u3092\u691c\u8a0e\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u90e8\u59d4\u8a17\u3057\u305f\u5834\u5408\u3001\u59d4\u8a17\u5148\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3069\u306e\u3088\u3046\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u3042\u3063\u3066\u3069\u306e\u3088\u3046\u306b\u5bfe\u5fdc\u3057\u305f\u304b\u3092\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u5831\u544a\u3057\u307e\u3059\u3002\u30e1\u30fc\u30eb\u30fb\u96fb\u8a71\u30fb\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u554f\u3044\u5408\u308f\u305b\u65b9\u6cd5\u306f\u591a\u69d8\u5316\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u554f\u3044\u5408\u308f\u305b\u60c5\u5831\u3092\u6f0f\u308c\u306a\u304f\u6b63\u78ba\u306b\u4f1d\u9054\u51fa\u6765\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u304c\u91cd\u8981\u306a\u306e\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u9867\u5ba2\u304b\u3089\u306e\u751f\u304d\u305f\u58f0\u304c\u3001\u3072\u3044\u3066\u306f\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u5411\u4e0a\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u59d4\u8a17\u5148\u3092\u9078\u3076\u30dd\u30a4\u30f3\u30c8\u304c\u4e2d\u3005\u898b\u6975\u3081\u3089\u308c\u306a\u3044\u5834\u5408\u306b\u306f\u3001\u307e\u305a\u305d\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5b9f\u7e3e\u3092\u78ba\u8a8d\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u5b9f\u7e3e\u306e\u6570\u306f\u3082\u3061\u308d\u3093\u306e\u4e8b\u3001\u540d\u3092\u9023\u306d\u3066\u3044\u308b\u4f01\u696d\u306e\u898f\u6a21\u3084\u77e5\u540d\u5ea6\u3001\u81ea\u793e\u306e\u696d\u52d9\u5f62\u614b\u3068\u306e\u95a2\u9023\u6027\u306a\u3069\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3066\u307f\u308b\u3068\u3042\u308b\u7a0b\u5ea6\u306e\u4fe1\u983c\u5ea6\u3084\u81ea\u793e\u3068\u306e\u89aa\u548c\u6027\u304c\u898b\u3066\u53d6\u308c\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-30\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5916\u90e8\u59d4\u8a17\u306e\u307e\u3068\u3081<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u4e8b\u306b\u3088\u3063\u3066\u69d8\u3005\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u671f\u5f85\u51fa\u6765\u307e\u3059\u3002 \u3057\u304b\u3057\u305d\u306e\u4e00\u65b9\u3067\u306f\u30b3\u30b9\u30c8\u306e\u554f\u984c\u3084\u60c5\u5831\u6f0f\u6d29\u306e\u30ea\u30b9\u30af\u3068\u3044\u3063\u305f\u6ce8\u610f\u70b9\u3082\u5b58\u5728\u3059\u308b\u306e\u3067\u3001\u614e\u91cd\u306b\u59d4\u8a17\u5148\u3092\u9078\u3076\u4e8b\u304c\u91cd\u8981\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002 <b>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u4e0a\u624b\u306b\u6d3b\u7528\u51fa\u6765\u308c\u3070\u3001\u793e\u5185\u306e\u751f\u7523\u6027\u3084\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u304c\u5b9f\u73fe\u53ef\u80fd\u306a\u306e\u3067\u3059\u3002<\/b><\/p>\n<h2 id=\"rtoc-31\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u3068\u304d\u306b\u306f\u30c7\u30e1\u30ea\u30c3\u30c8\u3082\u8e0f\u307e\u3048\u3066\u59d4\u8a17\u5148\u4f01\u696d\u3092\u6c7a\u3081\u308b<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30b5\u30dd\u30fc\u30c8\u306e\u5916\u90e8\u59d4\u8a17\u306b\u306f\u3001\u60c5\u5831\u6f0f\u6d29\u306e\u30ea\u30b9\u30af\u306a\u3069\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u306a\u304c\u3089\u3001\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u3063\u3066\u3082\u3001\u5099\u3048\u3066\u304a\u3051\u3070\u554f\u984c\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u59d4\u8a17\u5148\u4f01\u696d\u3092\u9078\u3076\u30dd\u30a4\u30f3\u30c8\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5916\u90e8\u59d4\u8a17\u3092\u5c0e\u5165\u3059\u308b\u307e\u3067\u306e\u6d41\u308c\u3082\u3042\u308f\u305b\u3066\u77e5\u3063\u3066\u304a\u3051\u3070\u3001\u4e07\u5168\u306e\u4f53\u5236\u3067\u5916\u90e8\u59d4\u8a17\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002\u3061\u306a\u307f\u306b\u3001\u59d4\u8a17\u5148\u4f01\u696d\u306e\u9078\u5b9a\u3067\u3059\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u59d4\u8a17\u3059\u308b\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002\u9ad8\u3044\u5c02\u9580\u6027\u3068\u54c1\u8cea\u3092\u6301\u3063\u3066\u304a\u308a\u5b89\u5fc3\u3057\u3066\u59d4\u8a17\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-32\" >\u59d4\u8a17\u5148\u306b\u8ff7\u3063\u305f\u3089\u307e\u305a\u306f\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306b\u76f8\u8ac7\u3057\u3066\u307f\u3088\u3046<\/h2>\n<p>BPO(Business Process Outsourcing)\u30b5\u30fc\u30d3\u30b9\u3092\u5c55\u958b\u3057\u3066\u3044\u308b\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306b\u306f1985\u5e74\u306e\u8a2d\u7acb\u4ee5\u964d\u3001\u901a\u4fe1\u696d\u754c\u306e\u30d1\u30a4\u30aa\u30cb\u30a2\u3068\u3057\u3066\u57f9\u3063\u3066\u304d\u305f\u30ce\u30a6\u30cf\u30a6\u304c\u3042\u308a\u307e\u3059\u3002 <b>\u81a8\u5927\u306a\u5b9f\u7e3e\u306b\u88cf\u6253\u3061\u3055\u308c\u305f\u300c\u4eba\u8ca1\u529b\u300d\u300c\u5c02\u9580\u529b\u300d\u300c\u5206\u6790\u529b\u300d\u300c\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u529b\u300d\u306f\u5e45\u5e83\u3044\u696d\u754c\u3067\u4fe1\u983c\u3092\u7372\u5f97\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/b>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u8981\u6c42\u306b\u5bfe\u3057\u3066\u67d4\u8edf\u306b\u5fdc\u3048\u308b\u30ab\u30b9\u30bf\u30e0\u30e1\u30a4\u30c9\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u69d8\u3005\u306a\u696d\u52d9\u5f62\u614b\u306b\u7cbe\u901a\u3057\u3066\u3044\u308b\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306a\u3089\u3067\u306f\u306e\u5f37\u307f\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002\u81ea\u793e\u304c\u62b1\u3048\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u696d\u52d9\u59d4\u8a17\u3059\u308b\u306e\u306f\u6709\u52b9\u306a\u624b\u6bb5\u3067\u3059\u3002\u3057\u304b\u3057\u305f\u3060\u95c7\u96f2\u306b\u696d\u52d9\u3092\u59d4\u8a17\u3057\u3066\u3082\u52b9\u679c\u7684\u306a\u6539\u5584\u304c\u5b9f\u73fe\u51fa\u6765\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002\u52b9\u7387\u7684\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u306b\u306f\u3001\u4fe1\u983c\u51fa\u6765\u308b\u30ce\u30a6\u30cf\u30a6\u3092\u6301\u3063\u305f\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u898b\u3064\u3051\u308b\u4e8b\u304c\u91cd\u8981\u3067\u3042\u308b\u3068\u8a00\u3048\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u59d4\u8a17\u5148\u306b\u8ff7\u3063\u305f\u3089\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306b\u76f8\u8ac7\u3057\u3066\u307f\u308b\u306e\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<style>\n\/* container *\/<br \/>\n.wrapperdonew{<br \/>\nwidth:100%;<br \/>\nbackground-color: #f0f8ff;<br \/>\nmargin:5px auto;<br \/>\n}<br \/>\n.wrapperdonew .container{<br \/>\n\/* max-width:1000px; *\/<br \/>\nwidth:100%;<br \/>\nmargin:0px auto;<br \/>\npadding:5px 0px;<br \/>\n}<br \/>\n\/* content *\/<br \/>\n@media (min-width: 992px) {<br \/>\n.wrapperdonew .container .content {<br \/>\ndisplay: flex;<br \/>\njustify-content: center;<br \/>\n\/*<br \/>\nalign-items: center;<\/p>\n<p>*\/<br \/>\n}<br \/>\n}<br \/>\n.wrapperdonew .content-item {<br \/>\nwidth:100%;<br \/>\n}<br \/>\n@media (min-width: 992px)<br \/>\n{<br \/>\n    .wrapperdonew .content-itemimg {<br \/>\n    width:30%;<br \/>\n    }<br \/>\n    .wrapperdonew .content-item {<br \/>\n    width:70%;<br \/>\n    }<br \/>\n}<br \/>\n.wrapperdonew .image{<br \/>\ndisplay:block;<br \/>\nmax-width:80%;<br \/>\nmargin:0px auto;<br \/>\npadding:1px;<br \/>\nfont-size: 12px;<br \/>\n}<br \/>\n.wrapperdonew .text{<br \/>\npadding:5px;<br \/>\n}<br \/>\n.wrapperdonew .text .heading{<br \/>\nmargin:20px 0px 15px 0px;<br \/>\nfont-size: 18px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.wrapperdonew .text p{<br \/>\nmargin:5px 5px 10px 5px;<br \/>\nfont-size: 14px;<br \/>\nfont-weight: normal;<br \/>\n\/* text-align: center; *\/<br \/>\n}<br \/>\n.dounewh2{<br \/>\nposition: relative;<br \/>\npadding: 0.5em;<br \/>\nbackground: #a6d3c8;<br \/>\ncolor: white;<br \/>\n}<br \/>\n.dounewh2::before {<br \/>\n  position: absolute;<br \/>\n  content: '';<br \/>\n  top: 100%;<br \/>\n  left: 0;<br \/>\n  border: none;<br \/>\n  border-bottom: solid 15px transparent;<br \/>\n  border-right: solid 20px rgb(149, 158, 155);<br \/>\n}<\/p>\n<p>a.dlbtn{<br \/>\n    display: inline-block;<br \/>\n    width: 160px;<br \/>\n    margin: 0 0 0 0;<br \/>\n    background-color: #ec3a2c;<br \/>\n    border-radius: 8px;<br \/>\n    color: #fff;<br \/>\n    font-weight: bold;<br \/>\n    font-size: 16px;<br \/>\n    text-align: center;<br \/>\n    position: relative;<br \/>\n    height: 48px;<br \/>\n    line-height: 48px;<br \/>\n    padding: 0;<br \/>\n    box-shadow: none !important;<br \/>\n    border: none;<br \/>\n}<br \/>\na.dlbtn:hover {<br \/>\nopacity: 0.8;<br \/>\n}<\/p>\n<p><P><\/p>\n<\/style>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u9078\u3073\u306e\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<br \/>\n<span data-sheets-root=\"1\"><a class=\"in-cell-link\" href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/effective_use\/\" target=\"_blank\" rel=\"noopener\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6709\u52b9\u6d3b\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/span><br \/>\n<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing_success\/\">\u3010\u7528\u8a9e\u96c6\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u5fc5\u9808\u7528\u8a9e\u307e\u3068\u3081<\/a><br \/>\n\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<style> .h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 1.5em; margin-block-start: 0.83em; margin-block-end: 0.83em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } .h3-design { font-size: 22px; line-height: 1.4; padding-bottom: 5px; color: #3a3a3a; border-bottom: 1px solid #e1e3e6; margin: 0px 0px 15px; display: block; font-size: 1.17em; margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } <\/style>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5f37\u307f<\/div>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u3088\u304f\u3042\u308b\u304a\u60a9\u307f\u3092\u3059\u3079\u3066\u89e3\u6c7a\u3057\u307e\u3059\u3002<\/p>\n<div class=\"h3-design\">\u5927\u624b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u8c4a\u5bcc\u306a\u904b\u55b6\u5b9f\u7e3e<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u60c5\u5831\u96c6\u7d04-\u84c4\u7a4d-\u5206\u6790\u306a\u3069\u30bb\u30f3\u30bf\u30fc\u904b\u55b615\u5e74\u4ee5\u4e0a\u306e\u5b9f\u7e3e\u3001\u30ce\u30a6\u30cf\u30a6\u3092\u5229\u7528\u3057\u3001\u52b9\u7387\u5316\u3068\u54c1\u8cea\u5411\u4e0a\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u898f\u7acb\u3061\u4e0a\u3052\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5b89\u5b9a\u3057\u305f\u54c1\u8cea<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u696d\u52d9\u91cf\u306b\u5fdc\u3058\u305f\u67d4\u8edf\u306a\u904b\u55b6\u4f53\u5236<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u7e41\u5fd9\u671f\u3084\u9591\u6563\u671f\u306b\u5fdc\u3058\u305f\u904b\u7528\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u4ed8\u52a0\u4fa1\u5024\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u6848\u5185\u3084\u5224\u65ad\u9818\u57df\u3092\u62e1\u5927\u3057\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u3067\u5e45\u5e83\u3044\u5bfe\u5fdc\u3092\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u30bb\u30f3\u30bf\u30fc\u306e\u304a\u5f79\u7acb\u3061\u4fa1\u5024\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">BCP\u5bfe\u7b56\u306b\u3088\u308b\u5b89\u5fc3\u904b\u55b6<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u30af\u30e9\u30a6\u30c9CRM\u5c0e\u5165\u3067\u53f0\u98a8\u3084\u5730\u9707\u7b49\u306e\u5927\u898f\u6a21\u707d\u5bb3\u306b\u3088\u308b\u4ea4\u901a\u6a5f\u95a2\u306e\u6025\u306a\u9045\u5ef6\u3067\u3082\u30ea\u30e2\u30fc\u30c8\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h2-design\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u4e8b\u4f8b<\/div>\n<div style=\"text-align: center; line-height: 1.5;\">\n<div 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src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e6%94%b9%e5%96%84\/\">\u696d\u52d9\u6539\u5584<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u9867\u5ba2\u3068\u4f01\u696d\u3092\u7e4b\u3050\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u5916\u90e8\u59d4\u8a17\u304c\u53ef\u80fd\u3067\u3059\u3002\u305d\u3053\u3067\u4eca\u56de\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u969b\u306e\u59d4\u8a17\u5148\u3092\u9078\u3076\u3068\u304d\u306e\u6ce8\u76ee\u30dd\u30a4\u30f3\u30c8\u3001\u59d4\u8a17\u306e\u6d41\u308c\u306a\u3069\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/customer-support-outsourcing-points\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":3181,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[11,12,13,22],"class_list":["post-3169","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support","tag-call-center","tag-business-agency","tag-13","tag-22"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/3169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=3169"}],"version-history":[{"count":6,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/3169\/revisions"}],"predecessor-version":[{"id":6786,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/3169\/revisions\/6786"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/3181"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=3169"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=3169"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=3169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}