{"id":2733,"date":"2020-04-23T13:55:55","date_gmt":"2020-04-23T04:55:55","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2733"},"modified":"2025-06-10T20:13:03","modified_gmt":"2025-06-10T11:13:03","slug":"measure-the-quality-of-a-call-center","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/measure-the-quality-of-a-call-center\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u3068\u306f\uff1f\u5360\u6709\u7387\u3084\u5fdc\u7b54\u7387\u3068\u306e\u95a2\u4fc2\u6027\u3084\u8a08\u7b97\u65b9\u6cd5\u3092\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/girl-1940244_1280.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u3092\u6e2c\u308b\u7a3c\u50cd\u7387\u3068\u5360\u6709\u7387\u3068\u306f\uff1f\" width=\"728\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u65e5\u3005\u3055\u307e\u3056\u307e\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u308b\u305f\u3081\u3001\u696d\u52d9\u4e2d\u306f\u5e38\u306b\u591a\u5fd9\u306a\u72b6\u614b\u3067\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u7d4c\u55b6\u306e\u89b3\u70b9\u3067\u306f\u3001\u6642\u9593\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u6570\u3092\u5897\u3084\u3059\u3053\u3068\u3067\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u5411\u4e0a\u3055\u305b\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u306b\u306f\u73fe\u72b6\u3092\u6570\u5024\u5316\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3001\u73fe\u5834\u3068\u7ba1\u7406\u8005\u3067\u8a8d\u8b58\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u6539\u5584\u304c\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u306b\u3064\u3044\u3066\u3001\u5360\u6709\u7387\u3084\u5fdc\u7b54\u7387\u3068\u306e\u95a2\u4fc2\u6027\u3084\u8a08\u7b97\u65b9\u6cd5\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u3068\u306f<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u7a3c\u50cd\u7387\u3068\u306f\u3001\u7d66\u4e0e\u304c\u767a\u751f\u3059\u308b\u6642\u9593\u306e\u3046\u3061\u9867\u5ba2\u5bfe\u5fdc\u3057\u305f\u6642\u9593\uff08\u751f\u7523\u6642\u9593\uff09\u306e\u5272\u5408\u3092\u8868\u3057\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u901a\u8a71\u6642\u9593\u3084\u5165\u529b\u306a\u3069\u306e\u5f8c\u51e6\u7406\u4f5c\u696d\u306a\u3069\u304c\u3001\u3053\u306e\u751f\u7523\u6642\u9593\u306b\u5165\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" >\u7a3c\u50cd\u7387\uff1a\u975e\u751f\u7523\u6642\u9593\u3092\u542b\u3081\u305f\u696d\u52d9\u306e\u5272\u5408<\/h3>\n<p>\u7a3c\u50cd\u7387\u306b\u304a\u3051\u308b\u975e\u751f\u7523\u6642\u9593\u3068\u306f\u30c8\u30a4\u30ec\u4f11\u61a9\u3084\u7814\u4fee\u306a\u3069\u9867\u5ba2\u5bfe\u5fdc\u4ee5\u5916\u306e\u6642\u9593\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u7a3c\u50cd\u7387\u3092\u7b97\u51fa\u3059\u308b\u65b9\u6cd5\u306f2\u901a\u308a\u3042\u308a\u307e\u3059\u30021\u3064\u306f\u751f\u7523\u6642\u9593\u3092\u7d66\u4e0e\u304c\u767a\u751f\u3059\u308b\u6642\u9593\u304b\u3089\u975e\u751f\u7523\u6642\u9593\u3092\u5f15\u3044\u305f\u6642\u9593\u3067\u5272\u3063\u305f\u3082\u306e\u3001\u3082\u30461\u3064\u306f\u751f\u7523\u6642\u9593\u3092\u7d66\u4e0e\u304c\u767a\u751f\u3059\u308b\u6642\u9593\u306e\u7dcf\u6570\u3067\u5272\u3063\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u7d4c\u55b6\u8005\u306e\u65b9\u306f\u3001\u5f8c\u8005\u306e\u975e\u751f\u7523\u6642\u9593\u3092\u542b\u3081\u305f\u7a3c\u50cd\u7387\u3092\u78ba\u8a8d\u3057\u3001\u696d\u52d9\u306e\u751f\u7523\u6027\u304c\u3069\u306e\u7a0b\u5ea6\u306a\u306e\u304b\u3092\u307f\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-3\" >\u9069\u6b63\u306a\u7a3c\u50cd\u7387\u306e\u7dad\u6301\u304c\u91cd\u8981<\/h3>\n<p>\u7a3c\u50cd\u7387\u304c\u9ad8\u3051\u308c\u3070\u826f\u3044\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u7a3c\u50cd\u7387\u3092\u4e0a\u3052\u3088\u3046\u3068\u3059\u308b\u3042\u307e\u308a\u3001\u7814\u4fee\u3084\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u306e\u6559\u80b2\u3084\u9023\u7d61\u306b\u8cbb\u3084\u3059\u6642\u9593\u304c\u4e0d\u8db3\u3057\u305f\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30c8\u30ec\u30b9\u3084\u75b2\u52b4\u304c\u84c4\u7a4d\u3057\u305f\u308a\u3001\u8cea\u304c\u4f4e\u4e0b\u3059\u308b\u3053\u3068\u304c\u61f8\u5ff5\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u7a3c\u50cd\u7387\u304c\u4f4e\u3044\u5834\u5408\u3068\u3057\u3066\u306f\u3001\u5358\u306b\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u591a\u3044\u3068\u3044\u3046\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u305d\u308c\u4ee5\u5916\u306b\u4eba\u54e1\u304c\u4f59\u3063\u3066\u3044\u308b\u5834\u5408\u3084\u76e3\u8996\uff08\u696d\u52d9\u3092\u6020\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\uff09\u304c\u4e0d\u5341\u5206\u306a\u5834\u5408\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3088\u3063\u3066\u3001\u9ad8\u3059\u304e\u3066\u3082\u4f4e\u3059\u304e\u3066\u3082\u554f\u984c\u304c\u3042\u308b\u3068\u7591\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-4\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u304c\u91cd\u8981\u306a\u7406\u7531\u306f\uff1f<\/h3>\n<p>\u76ee\u6a19\u3092\u7acb\u3066\u76ee\u6a19\u9054\u6210\u306e\u305f\u3081\u306e\u65bd\u7b56\u3092\u8b1b\u3058\u308b\u306b\u306f\u3001\u904b\u55b6\u72b6\u614b\u306e\u628a\u63e1\u304c\u3067\u304d\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u7a3c\u50cd\u7387\u3092\u5b9a\u671f\u7684\u306b\u30c1\u30a7\u30c3\u30af\u3057\u3066\u5206\u6790\u3059\u308c\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u72b6\u614b\u304c\u898b\u3048\u3066\u304d\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u7a3c\u50cd\u7387\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3068\u3063\u3066\u6975\u3081\u3066\u91cd\u8981\u306a\u60c5\u5831\u3067\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u7a3c\u50cd\u7387\u3092\u5206\u6790\u3059\u308c\u3070\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3069\u308c\u3060\u3051\u30b9\u30e0\u30fc\u30ba\u306b\u696d\u52d9\u3092\u3053\u306a\u305b\u3066\u3044\u308b\u304b\u304c\u308f\u304b\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u30b9\u30ad\u30eb\u30ec\u30d9\u30eb\u3092\u63a8\u6e2c\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u53d7\u4ed8\u4f53\u5236\u306b\u904e\u4e0d\u8db3\u304c\u306a\u3044\u304b\u3092\u77e5\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u7a81\u304d\u8a70\u3081\u3066\u5206\u6790\u3059\u308c\u3070\u3001\u96e2\u8077\u30ea\u30b9\u30af\u306e\u628a\u63e1\u3082\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u3001\u5206\u6790\u306b\u3088\u3063\u3066\u751f\u7523\u6642\u9593\u3068\u975e\u751f\u7523\u6642\u9593\u306e\u9069\u5207\u306a\u7ba1\u7406\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3082\u3057\u3001\u5348\u5f8c\u306b\u96c6\u4e2d\u7684\u306b\u7a3c\u50cd\u7387\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u306e\u306a\u3089\u3001\u5348\u524d\u4e2d\u306b\u7814\u4fee\u3084\u4f1a\u8b70\u3068\u3044\u3063\u305f\u975e\u751f\u7523\u696d\u52d9\u3092\u5272\u308a\u3042\u3066\u308b\u3068\u3001\u696d\u52d9\u306e\u30d0\u30e9\u30f3\u30b9\u304c\u3088\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-5\" >\u7a3c\u50cd\u7387\u306e\u8a08\u7b97\u65b9\u6cd5<\/h3>\n<p>\u7a3c\u50cd\u7387\u306f\u3001\u4ee5\u4e0b\u306e\u8a08\u7b97\u5f0f\u3067\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u7a3c\u50cd\u7387\uff08\uff05\uff09\uff1d\uff08\u901a\u8a71\u6642\u9593\uff0b\u5f8c\u51e6\u7406\u6642\u9593\uff09\u00f7 \u52e4\u52d9\u6642\u9593 \u00d7 100<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u8a08\u7b97\u4f8b<\/p>\n<p>\u4e00\u4f8b\u3068\u3057\u3066\u3001\u4e0b\u8a18\u6761\u4ef6\u306b\u3066\u7a3c\u50cd\u7387\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u52e4\u52d9\u6642\u9593\uff1a8\u6642\u9593\uff08480\u5206\uff09<\/li>\n<li>\u901a\u8a71\u6642\u9593\uff1a240\u5206<\/li>\n<li>\u5f8c\u51e6\u7406\u6642\u9593\uff1a60\u5206\u306e\u5834\u5408<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u3053\u306e\u5834\u5408\u3001\u7a3c\u50cd\u7387\u306f\u4e0b\u8a18\u306e\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u7a3c\u50cd\u7387 \uff1d \uff08240\u5206\uff0b60\u5206\uff09\u00f7 480\u5206 \u00d7 100 \uff1d 62.5\uff05<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u7a3c\u50cd\u7387\u304c\u9ad8\u3044\u307b\u3069\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u7a4d\u6975\u7684\u306b\u696d\u52d9\u3092\u884c\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3057\u304b\u3057\u3001\u904e\u5270\u306a\u8ca0\u62c5\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u3082\u3042\u308b\u305f\u3081\u3001\u9069\u5207\u306a\u30d0\u30e9\u30f3\u30b9\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-6\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u306e\u9069\u6b63\u5024<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u300cCOPC\u00ae CX\u898f\u683c\u300d\u3068\u3044\u3046\u56fd\u969b\u54c1\u8cea\u4fdd\u8a3c\u898f\u683c\u304c\u3042\u308a\u3001\u3053\u306e\u898f\u683c\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6539\u5584\u306b\u5229\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300cCOPC\u00ae CX\u898f\u683c\u300d\u306b\u3088\u308c\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u306e\u6307\u6a19\u5024\u306f1\u30ab\u6708\u3042\u305f\u308a\u5e73\u574786%\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u65e5\u672c\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u591a\u304f\u306f\u300180%\u304b\u308985%\u3092\u9069\u6b63\u30e9\u30a4\u30f3\u3068\u3057\u3066\u3001\u7a3c\u50cd\u7387\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u305d\u3046\u3067\u3059\u3002<\/p>\n<p>\u3082\u3057\u3001\u7a3c\u50cd\u738790%\u4ee5\u4e0a\u306e\u5834\u5408\u306f\u3001\u4f55\u3089\u304b\u306e\u904b\u7528\u4e0a\u306e\u554f\u984c\u304c\u3042\u308b\u304b\u3001\u904b\u7528\u4e0a\u306e\u30ea\u30b9\u30af\u3092\u62b1\u3048\u3066\u3044\u308b\u3068\u8003\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u9006\u306b\u7a3c\u50cd\u738770%\u672a\u6e80\u306f\u3001\u52b9\u7387\u7684\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u304c\u306a\u3055\u308c\u3066\u3044\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4eba\u54e1\u306e\u518d\u914d\u7f6e\u304c\u5fc5\u8981\u3067\u3042\u308b\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002\u305f\u3060\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u306f\u4eba\u54e1\u306e\u30b9\u30ad\u30eb\u30fb\u5b63\u7bc0\u30fb\u66dc\u65e5\u3068\u3044\u3063\u305f\u8981\u7d20\u3067\u5909\u5316\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u4e00\u6642\u7684\u306b\u9069\u6b63\u5024\u304b\u3089\u5916\u308c\u308b\u5024\u304c\u51fa\u308b\u3053\u3068\u306f\u73cd\u3057\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-7\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5360\u6709\u7387\u3068\u306f<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6611 size-full\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00065_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5360\u6709\u7387\u3068\u306f\" width=\"800\" height=\"500\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00065_1.jpg 800w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00065_1-300x188.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00065_1-768x480.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00065_1-660x413.jpg 660w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>\u5360\u6709\u7387\u306f\u7a3c\u50cd\u7387\u3068\u540c\u3058\u9867\u5ba2\u5bfe\u5fdc\u6642\u9593\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u7a3c\u50cd\u7387\u3068\u306f\u5168\u304f\u7570\u306a\u308b\u6570\u5024\u306e\u305f\u3081\u3001\u533a\u5225\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-8\" >\u5360\u6709\u7387\uff1a\u751f\u7523\u6642\u9593\u4e2d\u306b\u5360\u3081\u308b\u9867\u5ba2\u5bfe\u5fdc\u306e\u5272\u5408<\/h3>\n<p>\u751f\u7523\u6642\u9593\uff08\u9867\u5ba2\u5bfe\u5fdc\u6642\u9593\uff09\u306b\u5bfe\u3059\u308b\u901a\u8a71\u6642\u9593\u3084\u4fdd\u7559\u6642\u9593\u3001\u5f8c\u51e6\u7406\u6642\u9593\u306e\u5272\u5408\u3067\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u5f85\u6a5f\u6642\u9593\u306f\u9664\u304d\u307e\u3059\u3002\u901a\u8a71\u6642\u9593\u304c\u9577\u304f\u3001\u901a\u8a71\u5f85\u6a5f\u6642\u9593\u304c\u77ed\u3051\u308c\u3070\u5360\u6709\u7387\u306f\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u96fb\u8a71\u5f85\u6a5f\u6642\u9593\u306b\u3088\u3063\u3066\u5360\u6709\u7387\u306f\u5909\u52d5\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-9\" >\u5360\u6709\u7387\u306e\u8a31\u5bb9\u7bc4\u56f2\u306f76\u304b\u308987\uff05<\/h3>\n<p>\u5360\u6709\u7387\u304c\u9ad8\u3051\u308c\u3070\u826f\u3044\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u5360\u6709\u7387\u306e\u8a2d\u5b9a\u309276\u304b\u308987\uff05\u306b\u3059\u308b\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3067\u3059\u3002<\/p>\n<p>\u5360\u6709\u7387\u306e\u5272\u5408\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30c8\u30ec\u30b9\u3084\u75b2\u52b4\u306b\u914d\u616e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u5fdc\u5bfe\u306e\u8cea\u306e\u7dad\u6301\u3084\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-10\" >\u9069\u6b63\u306a\u5360\u6709\u7387\u306e\u7dad\u6301\u304c\u91cd\u8981<\/h3>\n<p>\u5360\u6709\u7387\u304c\u9ad8\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u30011\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u6642\u9593\u304c\u9577\u3059\u304e\u308b\u5834\u5408\u3084\u3001\u4eba\u54e1\u304c\u4e0d\u8db3\u3057\u3066\u3044\u3066\u9867\u5ba2\u3092\u5f85\u305f\u305b\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u5360\u6709\u7387\u304c\u9ad8\u3059\u304e\u308b\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fd9\u3057\u304f\u75b2\u52b4\u3057\u8cea\u304c\u4e0b\u304c\u308b\u61f8\u5ff5\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u5360\u6709\u7387\u304c\u4f4e\u3059\u304e\u308b\u5834\u5408\u306f\u3001\u4eba\u54e1\u304c\u4f59\u3063\u3066\u3044\u308b\u5834\u5408\u304c\u8003\u3048\u3089\u308c\u3001\u914d\u7f6e\u306e\u691c\u8a0e\u3084\u6642\u9593\u5e2f\u306b\u3088\u308b\u5360\u6709\u7387\u3092\u5206\u6790\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-11\" >\u5360\u6709\u7387\u306e\u8a08\u7b97\u65b9\u6cd5<\/h3>\n<p>\u5360\u6709\u7387\u306f\u6b21\u306e\u8a08\u7b97\u5f0f\u3067\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u5360\u6709\u7387\uff08\uff05\uff09\uff1d \u901a\u8a71\u6642\u9593 \u00f7 \uff08\u901a\u8a71\u6642\u9593\uff0b\u5f85\u6a5f\u6642\u9593\uff09 \u00d7 100<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u8a08\u7b97\u4f8b<\/p>\n<p>\u4e00\u4f8b\u3068\u3057\u3066\u3001\u4e0b\u8a18\u6761\u4ef6\u306b\u3066\u5360\u6709\u7387\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<p>1\u65e5\u306e\u901a\u8a71\u6642\u9593\uff1a300\u5206<\/p>\n<p>\u5f85\u6a5f\u6642\u9593\uff1a100\u5206<\/p>\n<p>&nbsp;<\/p>\n<p>\u5360\u6709\u7387 \uff1d 300\u5206 \u00f7 \uff08300\u5206\uff0b100\u5206\uff09 \u00d7 100 \uff1d 75\uff05<\/p>\n<p>&nbsp;<\/p>\n<p>\u3053\u306e\u5834\u5408\u3001<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f75\uff05\u306e\u6642\u9593\u3092\u9867\u5ba2\u5bfe\u5fdc\u306b\u8cbb\u3084\u3057\u3066\u3044\u308b\u3053\u3068\u306b\u306a\u308a\u3001\u5148\u8ff0\u3057\u305f\u8a31\u5bb9\u7bc4\u56f2\u3068\u6bd4\u8f03\u3059\u308b\u3068\u5c11\u3057\u4f4e\u3044\u72b6\u614b\u3067\u3059\u3002<\/strong><\/p>\n<p>\u305f\u3060\u3057\u3001\u5360\u6709\u7387\u304c\u9ad8\u3059\u304e\u308b\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30c8\u30ec\u30b9\u304c\u5897\u52a0\u3057\u3001\u96e2\u8077\u7387\u304c\u9ad8\u304f\u306a\u308b\u30ea\u30b9\u30af\u3082\u3042\u308b\u305f\u3081\u3001\u9069\u5207\u306a\u7ba1\u7406\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-12\" >\u7a3c\u50cd\u7387\u3068\u5360\u6709\u7387\u30fb\u5fdc\u7b54\u7387\u306e\u95a2\u4fc2\u6027\u3068\u306f<\/h2>\n<p>\u9867\u5ba2\u5bfe\u5fdc\u306b\u95a2\u3059\u308b\u6307\u6a19\u306b\u306f\u3001\u7a3c\u50cd\u7387\u30fb\u5360\u6709\u7387\u306e\u307b\u304b\u306b\u300c\u5fdc\u7b54\u7387\u300d\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u5fdc\u7b54\u7387\u306f\u300c\u9867\u5ba2\u304c\u304b\u3051\u305f\u96fb\u8a71\uff08\u7740\u4fe1\uff09\u306b\u5bfe\u3059\u308b\u5fdc\u7b54\u306e\u5272\u5408\u300d\u3092\u6307\u3059\u8a00\u8449\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e3\u3064\u306f\u3001\u3069\u308c\u3082\u9867\u5ba2\u5bfe\u5fdc\u306b\u95a2\u3059\u308b\u6307\u6a19\u306e\u305f\u3081\u3001\u6df7\u540c\u3055\u308c\u308b\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u5404\u6307\u6a19\u306f\u95a2\u9023\u3057\u3042\u3063\u3066\u3044\u308b\u305f\u3081\u3001\u9069\u5207\u306b\u533a\u5225\u3057\u305f\u4e0a\u3067\u7dcf\u5408\u7684\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u3067\u305d\u308c\u305e\u308c\u306e\u9055\u3044\u3068\u95a2\u4fc2\u6027\u3092\u3054\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-13\" >\u7a3c\u50cd\u7387\u3068\u5360\u6709\u7387\u306e\u95a2\u4fc2\u6027<\/h3>\n<p>\u7a3c\u50cd\u7387\u3068\u5360\u6709\u7387\u306f\u3069\u3061\u3089\u3082\u9867\u5ba2\u5bfe\u5fdc\u6642\u9593\u3092\u6307\u3057\u307e\u3059\u304c\u3001\u5360\u6709\u7387\u306f\u96fb\u8a71\u5f85\u6a5f\u6642\u9593\u3092\u9664\u3044\u305f\u6642\u9593\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u7a3c\u50cd\u7387\u306f\u7d66\u4e0e\u304c\u767a\u751f\u3059\u308b\u6642\u9593\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u5bfe\u5fdc\u6642\u9593\u306e\u5272\u5408\u3067\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u5360\u6709\u7387\u306f\u7a3c\u50cd\u7387\u306b\u5bfe\u3059\u308b\u96fb\u8a71\u5f85\u6a5f\u6642\u9593\u3092\u5dee\u3057\u5f15\u3044\u305f\uff08\u9867\u5ba2\u306b\u95a2\u308f\u3063\u3066\u3044\u308b\uff09\u6642\u9593\u306e\u5272\u5408\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e00\u898b\u4f3c\u3066\u3044\u307e\u3059\u304c\u3001\u5168\u304f\u7570\u306a\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u7a3c\u50cd\u7387\u306b\u5bfe\u3057\u3066\u5360\u6709\u7387\u304c\u9ad8\u3044\u5834\u5408\u306f\u3001\u96fb\u8a71\u5f85\u6a5f\u6642\u9593\u304c\u5c11\u306a\u304f\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u8868\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u5360\u6709\u7387\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5065\u5168\u306a\u696d\u52d9\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u7a3c\u50cd\u7387\u306b\u5bfe\u3057\u3066\u5360\u6709\u7387\u304c\u4f4e\u3044\u5834\u5408\u306f\u4eba\u54e1\u304c\u4f59\u3063\u3066\u3044\u308b\u305f\u3081\u3001\u914d\u5c5e\u7b49\u3092\u898b\u76f4\u3059\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-14\" >\u7a3c\u50cd\u7387\u3068\u5fdc\u7b54\u7387\u306e\u95a2\u4fc2\u6027<\/h3>\n<p>\u5fdc\u7b54\u7387\u306f\u9867\u5ba2\u304c\u304b\u3051\u305f\u96fb\u8a71\uff08\u7740\u4fe1\uff09\u306b\u5bfe\u3059\u308b\u5fdc\u7b54\u306e\u5272\u5408\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u306e\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u7a3c\u50cd\u7387\u304c\u9ad8\u3051\u308c\u3070\u5fdc\u7b54\u7387\u304c\u9ad8\u3044\u304b\u3068\u3044\u3046\u3068\u305d\u3046\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u4eba\u54e1\u304c\u4e0d\u8db3\u3057\u3066\u3044\u3066\u5fdc\u7b54\u3067\u304d\u306a\u3044\u5834\u5408\u306f\u7a3c\u50cd\u7387\u304c\u9ad8\u304f\u3066\u3082\u5fdc\u7b54\u7387\u306f\u4e0b\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u5834\u5408\u306f\u914d\u7f6e\u3092\u898b\u76f4\u3059\u304b\u65b0\u898f\u63a1\u7528\u3092\u691c\u8a0e\u3057\u305f\u307b\u3046\u304c\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u80fd\u529b\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u3088\u3046\u3067\u3042\u308c\u3070\u3001\u6559\u80b2\u3059\u308b\u6642\u9593\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3084\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-15\" >\u7a3c\u50cd\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6612\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00065_2.jpg\" alt=\"\u7a3c\u50cd\u7387\u306e\u5411\u4e0a\u3055\u305b\u308b\u30e1\u30ea\u30c3\u30c8\" width=\"800\" height=\"500\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00065_2.jpg 800w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00065_2-300x188.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00065_2-768x480.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00065_2-660x413.jpg 660w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u7a3c\u50cd\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306b\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u4ee5\u4e0b\u306b\u793a\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u54c1\u8cea\u304c\u5b89\u5b9a\u3057\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\uff1a\u8fc5\u901f\u306a\u5bfe\u5fdc\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u5f85\u3061\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u3001\u6e80\u8db3\u5ea6\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>\u30b3\u30b9\u30c8\u524a\u6e1b\uff1a\u52b9\u7387\u7684\u306a\u904b\u55b6\u306b\u3088\u308a\u3001\u30b3\u30b9\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u5411\u4e0a\u3057\u3001\u53ce\u76ca\u6539\u5584\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>KPI<\/strong><strong>\u306e\u9054\u6210\uff1a\u8a2d\u5b9a\u3057\u305f\u696d\u7e3e\u76ee\u6a19\u306b\u5bfe\u3057\u3066\u9ad8\u3044\u9054\u6210\u7387\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u52b9\u7387\u7684\u306a\u7a3c\u50cd\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u4f01\u696d\u5168\u4f53\u306e\u696d\u7e3e\u5411\u4e0a\u306b\u3082\u5bc4\u4e0e\u3059\u308b\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-16\" >\u7a3c\u50cd\u7387\u3092\u7121\u7406\u306b\u4e0a\u3052\u305f\u5834\u5408\u306e\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u4e00\u65b9\u3067\u3001\u7a3c\u50cd\u7387\u3092\u7121\u7406\u306b\u5f15\u304d\u4e0a\u3052\u308b\u3053\u3068\u306b\u306f\u30ea\u30b9\u30af\u3082\u4f34\u3044\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u3001\u305d\u306e\u4ee3\u8868\u7684\u306a\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u75b2\u52b4\uff1a\u904e\u5ea6\u306a\u5bfe\u5fdc\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u75b2\u52b4\u304c\u84c4\u7a4d\u3057\u3001\u96e2\u8077\u7387\u304c\u9ad8\u307e\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>\u54c1\u8cea\u4f4e\u4e0b\uff1a\u5bfe\u5fdc\u30b9\u30d4\u30fc\u30c9\u3092\u91cd\u8996\u3057\u3059\u304e\u308b\u3068\u3001\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u54c1\u8cea\u304c\u4f4e\u4e0b\u3059\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>\u30b9\u30c8\u30ec\u30b9\u306e\u5897\u5927\uff1a\u9ad8\u3044\u7a3c\u50cd\u7387\u304c\u7d9a\u304f\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7cbe\u795e\u7684\u8ca0\u62c5\u304c\u5897\u3057\u3001\u8077\u5834\u74b0\u5883\u306e\u60aa\u5316\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\uff1a\u5bfe\u5fdc\u54c1\u8cea\u306e\u4f4e\u4e0b\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u306e\u4f4e\u4e0b\u3092\u62db\u304f\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u3053\u308c\u3089\u306e\u30ea\u30b9\u30af\u3092\u8e0f\u307e\u3048\u305f\u3046\u3048\u3067\u3001\u9069\u5207\u306a\u7a3c\u50cd\u7387\u306e\u7dad\u6301\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u7121\u7406\u306a\u76ee\u6a19\u8a2d\u5b9a\u3084\u904e\u5ea6\u306a\u8ca0\u8377\u3092\u907f\u3051\u3001\u9577\u671f\u7684\u306a\u8996\u70b9\u3067\u696d\u52d9\u3092\u6539\u5584\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-17\" >\u7a3c\u50cd\u7387\u3068\u305d\u308c\u306b\u95a2\u9023\u3059\u308bKPI\u306f\uff1f<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u72b6\u6cc1\u3092\u6b63\u3057\u304f\u5224\u65ad\u3059\u308b\u306b\u306f\u3001\u7a3c\u50cd\u7387\u3060\u3051\u3067\u306a\u304f\u95a2\u9023\u3059\u308bKPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3082\u5408\u308f\u305b\u3066\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3001\u7279\u306b\u3088\u304f\u4f7f\u308f\u308c\u308b\u6307\u6a19\u306f\u300c\u5fdc\u7b54\u7387\u300d\u3068\u300c\u5360\u6709\u7387\u300d\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u305d\u306e\u4ed6\u306b\u3088\u304f\u4f7f\u308f\u308c\u308bKPI\u306f\u4ee5\u4e0b\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-18\" >AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09<\/h3>\n<p>AHT\uff08Average Handling Time\uff09\u306f\u30011\u4ef6\u3042\u305f\u308a\u306e\u300c\u901a\u8a71\u6642\u9593\uff0b\u4fdd\u7559\u6642\u9593\uff0b\u5f8c\u51e6\u7406\u6642\u9593\u300d\u306e\u5e73\u5747\u3067\u3059\u3002<\/p>\n<p>AHT\u304c\u77ed\u3044\u307b\u3069\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u591a\u304f\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3067\u304d\u3001\u52b9\u7387\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>AHT\u306e\u77ed\u7e2e\u306f\u53ce\u76ca\u5411\u4e0a\u306e\u9375\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-19\" >ATT\uff08\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09<\/h3>\n<p>ATT\uff08Average Talk Time\uff09\u306f\u30011\u4ef6\u3042\u305f\u308a\u306e\u901a\u8a71\u3068\u4fdd\u7559\u3092\u542b\u3081\u305f\u5e73\u5747\u6642\u9593\u3067\u3059\u3002<\/p>\n<p>ATT\u306e\u6539\u5584\u306b\u306f\u901a\u8a71\u5185\u5bb9\u306e\u898b\u76f4\u3057\u3084\u6307\u5c0e\u304c\u6709\u52b9\u3067\u3059\u304c\u3001\u5185\u5bb9\u306b\u3088\u3063\u3066\u306f\u77ed\u7e2e\u304c\u96e3\u3057\u3044\u30b1\u30fc\u30b9\u3082\u3042\u308b\u305f\u3081\u3001\u614e\u91cd\u306b\u5224\u65ad\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-20\" >ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09<\/h3>\n<p>ACW\uff08After Call Work\uff09\u306f\u3001\u901a\u8a71\u5f8c\u306e\u4e8b\u52d9\u4f5c\u696d\u306b\u304b\u304b\u308b\u5e73\u5747\u6642\u9593\u3067\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3054\u3068\u306e\u5dee\u304c\u51fa\u3084\u3059\u3044\u306e\u3067\u3001\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3084\u5165\u529b\u88dc\u52a9\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u304c\u52b9\u679c\u7684\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u8a18\u9332\u5185\u5bb9\u306e\u6b63\u78ba\u3055\u3082\u91cd\u8981\u306a\u305f\u3081\u3001\u77ed\u7e2e\u3060\u3051\u3092\u91cd\u8996\u3057\u306a\u3044\u3088\u3046\u6ce8\u610f\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-21\" >CPC\uff081\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\uff09<\/h3>\n<p>CPC\uff08Cost Per Call\uff09\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u30b3\u30b9\u30c8\u3092\u5bfe\u5fdc\u4ef6\u6570\u3067\u5272\u3063\u305f1\u4ef6\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\u3067\u3059\u3002<\/p>\n<p>\u7b97\u51fa\u65b9\u6cd5\u3084\u542b\u3081\u308b\u30b3\u30b9\u30c8\u306e\u7bc4\u56f2\u306f\u4f01\u696d\u3054\u3068\u306b\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u3067\u304d\u308b\u3060\u3051\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u95a2\u308f\u308b\u3059\u3079\u3066\u306e\u30b3\u30b9\u30c8\u3092\u660e\u78ba\u306b\u533a\u5206\u3057\u3066\u8a08\u7b97\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u3069\u306e\u30b3\u30b9\u30c8\u304c\u5927\u304d\u304f\u5f71\u97ff\u3057\u3066\u3044\u308b\u304b\u628a\u63e1\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-22\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u3092\u9069\u6b63\u306b\u4fdd\u3064\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p>\u7a3c\u50cd\u7387\u306f8\u5272\u7a0b\u5ea6\u306b\u4fdd\u3064\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3067\u3059\u3002\u305d\u308c\u306b\u306f\u9700\u8981\u306e\u9ad8\u3044\u6642\u9593\u5e2f\u3084\u66dc\u65e5\u3001\u6642\u671f\u306a\u3069\u3092\u5206\u6790\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u6570\u3092\u8abf\u6574\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u308c\u3060\u3051\u3067\u306a\u304f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u3092\u9069\u6b63\u306b\u4fdd\u3064\u305f\u3081\u306b\u306f\u3001\u751f\u7523\u6642\u9593\u3068\u975e\u751f\u7523\u6642\u9593\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u5f85\u6a5f\u6642\u9593\u304c\u3042\u308b\u5834\u5408\u306b\u306f\u6559\u80b2\u3059\u308b\u6642\u9593\u3068\u3057\u3066\u6709\u52b9\u6d3b\u7528\u3059\u308b\u3053\u3068\u3082\u5927\u5207\u3067\u3059\u3002\u307e\u305f\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u7ba1\u7406\u306a\u3069\u306e\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3082\u52b9\u679c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-23\" >\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u6570\u8abf\u6574\u3092\u884c\u3046<\/h3>\n<p>\u4eba\u6570\u306e\u8abf\u6574\u3092\u884c\u3046\u305f\u3081\u306b\u306f\u3001\u6642\u9593\u30fb\u65e5\u30fb\u6708\u5358\u4f4d\u3054\u3068\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u91cf\u3092\u6e2c\u5b9a\u3057\u3001\u5206\u6790\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u5348\u524d\u3068\u5348\u5f8c\u3067\u696d\u52d9\u91cf\u304c\u7570\u306a\u308b\u5834\u5408\u3082\u540c\u3058\u3088\u3046\u306b\u5206\u6790\u3057\u305f\u307b\u3046\u304c\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u308c\u306b\u3088\u3063\u3066\u5fdc\u7b54\u7387\u306e\u5897\u6e1b\u3084\u4eba\u4ef6\u8cbb\u524a\u6e1b\u3001\u975e\u751f\u7523\u6642\u9593\u3068\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-24\" >\u5f85\u6a5f\u6642\u9593\u306b\u6559\u80b2\u3092\u884c\u3046<\/h3>\n<p>\u5f85\u6a5f\u6642\u9593\u304c\u9577\u3044\u5834\u5408\u3001\u6559\u80b2\u306e\u6642\u9593\u306b\u3042\u3066\u308b\u3053\u3068\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f1\u65e5\u306e\u4e2d\u3067\u3082\u5fd9\u3057\u3044\u6642\u9593\u3068\u843d\u3061\u7740\u3044\u3066\u3044\u308b\u6642\u9593\u304c\u3042\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u5fd9\u3057\u3044\u6642\u9593\u3060\u3051\u90fd\u5408\u826f\u304f\u52e4\u52d9\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u5f85\u6a5f\u6642\u9593\u306b\u6559\u80b2\u3092\u884c\u3046\u3053\u3068\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8cea\u306e\u5411\u4e0a\u3084\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u6709\u610f\u7fa9\u306a\u65b9\u6cd5\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u3001\u521d\u671f\u7814\u4fee\u4ee5\u5916\u306b\u3001\u696d\u52d9\u5185\u5bb9\u306e\u5909\u66f4\u3084\u8ffd\u52a0\u306a\u3069\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30c6\u30c3\u30d7\u3084\u76ee\u7684\u306b\u5408\u308f\u305b\u3066\u9069\u5b9c\u6559\u80b2\u3092\u884c\u3046\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-25\" >\u30b9\u30c6\u30fc\u30bf\u30b9\u7ba1\u7406\u3092\u884c\u3046<\/h3>\n<p>\u7a3c\u50cd\u7387\u3092\u6b63\u78ba\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u306f\u3068\u3066\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u969b\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u7ba1\u7406\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u3046\u3068\u4fbf\u5229\u3067\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u300c\u901a\u8a71\u4e2d\u300d\u3084\u300c\u7814\u4fee\u4e2d\u300d\u306a\u3069\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u7a2e\u985e\u304c\u591a\u3059\u304e\u308b\u3068\u624b\u9593\u304c\u304b\u304b\u308a\u4f7f\u7528\u3057\u306b\u304f\u304f\u306a\u308b\u305f\u3081\u3001\u5186\u6ed1\u306b\u4f7f\u3048\u308b\u7bc4\u56f2\u306e\u6570\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u3057\u3066\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3059\u308b\u5834\u5408\u306f\u30b9\u30c6\u30fc\u30bf\u30b9\u7ba1\u7406\u306e\u898f\u5247\u3092\u5468\u77e5\u3057\u3001\u5b88\u3063\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u6b63\u78ba\u306a\u7a3c\u50cd\u7387\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-26\" >\u304a\u308f\u308a\u306b<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u306f\u7d66\u4e0e\u304c\u767a\u751f\u3059\u308b\u6642\u9593\u306e\u3046\u3061\u3001\u9867\u5ba2\u5bfe\u5fdc\u3057\u305f\u6642\u9593\uff08\u751f\u7523\u6642\u9593\uff09\u306e\u5272\u5408\u3092\u8868\u3057\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u6570\u5024\u5316\u3059\u308b\u969b\u3001\u5360\u6709\u7387\u3082\u53c2\u7167\u3057\u307e\u3059\u3002<\/p>\n<p>\u751f\u7523\u6642\u9593\uff08\u9867\u5ba2\u5bfe\u5fdc\u6642\u9593\uff09\u306b\u5bfe\u3059\u308b\u901a\u8a71\u6642\u9593\u3084\u4fdd\u7559\u6642\u9593\u3001\u5f8c\u51e6\u7406\u6642\u9593\u306e\u5272\u5408\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u3092\u6700\u9069\u5316\u30fb\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u6570\u8abf\u6574\u3084\u6559\u80b2\u6642\u9593\u306e\u78ba\u4fdd\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u7ba1\u7406\u306a\u3069\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>KPI\u30fb\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u306b\u306f\u3001\u62bd\u8c61\u7684\u306a\u3082\u306e\u3067\u306f\u306a\u304f\u6570\u5024\u7684\u6839\u62e0\u306b\u5247\u3063\u305f\u5177\u4f53\u7684\u306a\u3082\u306e\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-27\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u306f\u300c\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u300d\u304c\u304a\u3059\u3059\u3081\uff01<\/h2>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306b\u306f4\u3064\u306e\u5f37\u307f\u304c\u3042\u308a\u307e\u3059\u30021\u3064\u306f\u9ad8\u5ea6\u306a\u5c02\u9580\u529b\u3067\u3059\u3002<\/p>\n<p>2\u3064\u3081\u306f\u8ab2\u984c\u89e3\u6c7a\u306b\u3064\u306a\u3052\u308b\u5fb9\u5e95\u3057\u305f\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u529b\u3068\u5206\u6790\u529b\u30013\u3064\u3081\u306f\u610f\u8b58\u3092\u9ad8\u3081\u308b\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u529b\u3067\u3059\u3002\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u30de\u30fc\u30af\u30fbISO27001\u3092\u53d6\u5f97\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>4\u3064\u3081\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u4eba\u8ca1\u529b\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u30ab\u30b9\u30bf\u30e0\u30e1\u30a4\u30c9\u306e\u30b5\u30fc\u30d3\u30b9\u309230\u5e74\u4ee5\u4e0a\u63d0\u4f9b\u3057\u7d9a\u3051\u3001\u5b9f\u7e3e\u3092\u57f9\u3063\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u3092\u3054\u691c\u8a0e\u306e\u969b\u306f\u3001\u305c\u3072\u672c\u30b5\u30fc\u30d3\u30b9\u3078\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<div style=\"margin: 50px auto; text-align: center;\"><a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n<img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n<\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%8a%b9%e7%8e%87%e5%8c%96\/\">\u696d\u52d9\u52b9\u7387\u5316<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e6%94%b9%e5%96%84\/\">\u696d\u52d9\u6539\u5584<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e8%a7%a3%e8%aa%ac\/\">\u89e3\u8aac<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u65e5\u3005\u3055\u307e\u3056\u307e\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u308b\u305f\u3081\u3001\u696d\u52d9\u4e2d\u306f\u5e38\u306b\u591a\u5fd9\u306a\u72b6\u614b\u3067\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002 \u4f01\u696d\u7d4c\u55b6\u306e\u89b3\u70b9\u3067\u306f\u3001\u6642\u9593\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u6570\u3092\u5897\u3084\u3059\u3053\u3068\u3067\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u5411\u4e0a\u3055\u305b\u3089\u308c\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u306b\u306f\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/measure-the-quality-of-a-call-center\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":2753,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,21,22,20],"class_list":["post-2733","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-call-center","tag-21","tag-22","tag-20"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2733","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=2733"}],"version-history":[{"count":5,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2733\/revisions"}],"predecessor-version":[{"id":6614,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2733\/revisions\/6614"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/2753"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=2733"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=2733"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=2733"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}