{"id":2721,"date":"2020-03-10T11:49:30","date_gmt":"2020-03-10T02:49:30","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2721"},"modified":"2025-02-27T18:15:55","modified_gmt":"2025-02-27T09:15:55","slug":"outsourcing-flow","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing-flow\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u3068\u304d\u306e\u6d41\u308c"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/mark-516277_1280-e1583750675573.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u3068\u304d\u306e\u6d41\u308c\" width=\"728\" 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container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;<\/p>\n<p>*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: 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id=\"rtoc-2\" 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id=\"rtoc-3\" >\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306b\u3064\u3044\u3066<\/h3>\n<p>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u696d\u52d9\u306f\u3001\u304a\u5ba2\u69d8\u3084\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u5bfe\u3057\u3066\u4f1a\u793e\u5074\u304b\u3089\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u70ba\u306e\u5229\u7528\u65b9\u6cd5\u306b\u306a\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u65b0\u898f\u9867\u5ba2\u958b\u62d3\u306e\u305f\u3081\u306b\u55b6\u696d\u3092\u884c\u3063\u305f\u308a\u3001\u65e2\u5b58\u9867\u5ba2\u306b\u5411\u3051\u3066\u65b0\u305f\u306a\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u306e\u304a\u77e5\u3089\u305b\u3092\u901a\u77e5\u3057\u305f\u308a\u3068\u3044\u3063\u305f\u696d\u52d9\u3084\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8abf\u67fb\u306e\u305f\u3081\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3068\u3044\u3063\u305f\u696d\u52d9\u306b\u3082\u5229\u7528\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h2 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id=\"rtoc-5\" 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Process Outsourcing)\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3084\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3060\u3051\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3084Web\u306e\u30b7\u30b9\u30c6\u30e0\u958b\u767a\u306b\u81f3\u308b\u307e\u3067\u591a\u7a2e\u591a\u69d8\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u3046\u3044\u3063\u305f\u6570\u3005\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u500b\u3005\u306e\u4e8b\u4f8b\u306b\u5fdc\u3058\u3066\u69d8\u3005\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3082\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eWeb\u30b5\u30a4\u30c8\u3067\u306f\u5c0e\u5165\u4e8b\u4f8b\u3082\u591a\u304f\u516c\u958b\u3055\u308c\u3066\u3044\u307e\u3059\u304b\u3089\u3001\u3069\u3093\u306a\u4f1a\u793e\u3067\u3069\u306e\u3088\u3046\u306a\u4e8b\u4f8b\u306b\u3066\u30b5\u30fc\u30d3\u30b9\u304c\u5c0e\u5165\u3067\u304d\u308b\u304b\u3092\u4e00\u76ee\u3067\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3082\u3061\u308d\u3093\u4ed6\u306b\u3082\u6ca2\u5c71\u306e\u30b5\u30fc\u30d3\u30b9\u4f1a\u793e\u304c\u5b58\u5728\u3057\u307e\u3059\u304c\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306f\u96fb\u8a71\u3060\u3051\u3067\u306a\u304f\u554f\u3044\u5408\u308f\u305b\u30d5\u30a9\u30fc\u30e0\u3067\u3082\u7c21\u5358\u306b\u76f8\u8ac7\u304c\u51fa\u6765\u308b\u89aa\u5207\u306a\u4ed5\u7d44\u307f\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u4f1a\u793e\u9078\u3073\u306b\u8ff7\u3046\u6642\u9593\u304c\u3042\u308b\u306e\u3067\u3057\u305f\u3089\u3001\u6700\u521d\u306f\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u554f\u3044\u5408\u308f\u305b\u3066\u307f\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-16\" 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container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;<\/p>\n<p>*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    font-weight: bold;\n    font-size: 16px;\n    text-align: center;\n    position: relative;\n    height: 48px;\n    line-height: 48px;\n    padding: 0;\n    box-shadow: none !important;\n    border: none;\n}\na.dlbtn:hover {\nopacity: 0.8;\n}<\/p>\n<p><P>\n<\/p>\n<\/style>\n<p><P>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/P><\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width:100%; background-color:#f0f8ff; margin:5px auto; padding:5px 0px;\">\n<div style=\"width:100%; margin:0px auto; display:flex; justify-content:center; align-items:center;\">\n<div style=\"width:30%;\"><img decoding=\"async\" loading=\"lazy\" style=\"display:block; max-width:80%; margin:0px auto; padding:1px; font-size:12px; object-fit:cover; border:2px #0064D1 solid;\" width=\"225\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" 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alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u9023\u7d61\u7a93\u53e3\u3068\u306a\u308b\u96fb\u8a71\u5bfe\u5fdc\u306f\u3001\u4f1a\u793e\u306e\u898f\u6a21\u306b\u304b\u304b\u308f\u3089\u305a\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u696d\u52d9\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u7a93\u53e3\u3068\u306a\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u793e\u5185\u3067\u62b1\u3048\u8fbc\u3080\u4e8b\u3092\u8003\u3048\u307e\u3059\u3068\u3001\u4eba\u4ef6\u8cbb\u3092\u521d\u3081\u3068\u3057\u305f\u56fa\u5b9a\u8cbb\u304c\u304b\u306a\u308a\u5fc5\u8981\u306b\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u3053\u306e\u5834\u5408\u3001\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing-flow\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":2723,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[14,11,12,13],"class_list":["post-2721","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-14","tag-call-center","tag-business-agency","tag-13"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=2721"}],"version-history":[{"count":3,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2721\/revisions"}],"predecessor-version":[{"id":6283,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2721\/revisions\/6283"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/2723"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=2721"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=2721"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=2721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}