{"id":2575,"date":"2019-08-19T12:02:40","date_gmt":"2019-08-19T03:02:40","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2575"},"modified":"2025-06-02T17:50:06","modified_gmt":"2025-06-02T08:50:06","slug":"callcenter-attention-reason","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-attention-reason\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u304c\u5897\u3048\u3066\u3044\u308b\u7406\u7531\u306f\uff1f\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3082\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/important-2508600_1280.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u304c\u6ce8\u76ee\u3055\u308c\u308b\u7406\u7531\" width=\"728\" \/><\/p>\n<p>\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u4e2d\u6838\u3068\u3057\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u975e\u5e38\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u3067\u52b4\u529b\u3092\u5272\u304b\u308c\u3066\u3044\u308b\u7d44\u7e54\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u3046\u3057\u305f\u554f\u984c\u306f\u5916\u90e8\u59d4\u8a17\u306b\u3088\u3063\u3066\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5916\u90e8\u59d4\u8a17\u306b\u95a2\u3059\u308b\u30a4\u30cb\u30b7\u30e3\u30eb\u30fb\u7dad\u6301\u30b3\u30b9\u30c8\u3084\u696d\u52d9\u91cf\u306a\u3069\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002\n<\/p>\n<style>\n\/* container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;<\/p>\n<p>*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: 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id=\"rtoc-4\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u5897\u52a0\u306e\u7406\u7531<\/h2>\n<p>\n\u591a\u304f\u306e\u4f01\u696d\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u72b6\u6cc1\u306b\u306f\u7406\u7531\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u3089\u3092\u6df1\u304f\u898b\u3066\u3044\u304f\u3068\u3001\u3069\u3046\u3057\u3066\u5916\u90e8\u59d4\u8a17\u304c\u52b9\u7387\u7684\u306a\u306e\u304b\u7406\u89e3\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002\n<\/p>\n<h3 id=\"rtoc-5\" 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id=\"rtoc-6\" 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id=\"rtoc-7\" 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id=\"rtoc-8\" >\u77ed\u671f\u9593\u3067\u696d\u52d9\u958b\u59cb\u3067\u304d\u308b<\/h3>\n<p>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u90e8\u59d4\u8a17\u3057\u305f\u307b\u3046\u304c\u3001\u696d\u52d9\u958b\u59cb\u307e\u3067\u306e\u671f\u9593\u3092\u77ed\u7e2e\u3067\u304d\u308b\u306e\u3082\u6ce8\u76ee\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u3068\u4f01\u696d\u3092\u3064\u306a\u3050\u7a93\u53e3\u306a\u306e\u3067\u3001\u3042\u308b\u306b\u3053\u3057\u305f\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u306b\u4e01\u5be7\u306a\u5bfe\u5fdc\u3092\u7d9a\u3051\u3066\u3044\u308b\u3068\u4f01\u696d\u306e\u5370\u8c61\u3082\u3088\u304f\u306a\u3063\u3066\u3044\u304f\u305f\u3081\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u8981\u3068\u3057\u3066\u3082\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u6a5f\u80fd\u3057\u307e\u3059\u3002\u5834\u6240\u9078\u3073\u3084\u4eba\u6750\u52df\u96c6\u3001\u6559\u80b2\u306a\u3069\u306e\u5fc5\u9808\u306a\u30d7\u30ed\u30bb\u30b9\u306f\u3042\u308b\u3082\u306e\u306e\u3001\u3067\u304d\u308b\u3060\u3051\u65e9\u304f\u8a2d\u7f6e\u3057\u3066\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u751f\u304b\u3057\u305f\u3044\u306e\u306f\u4f01\u696d\u306e\u672c\u97f3\u3067\u3057\u3087\u3046\u3002\u3059\u3067\u306b\u3001\u30ce\u30a6\u30cf\u30a6\u3082\u8a2d\u5099\u3082\u6574\u3063\u3066\u3044\u308b\u5916\u6ce8\u4f01\u696d\u306a\u3089\u3001\u3059\u3050\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u30b9\u30bf\u30fc\u30c8\u3067\u304d\u307e\u3059\u3002\u7279\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u306a\u3044\u3053\u3068\u3067\u55b6\u696d\u6d3b\u52d5\u306b\u652f\u969c\u3092\u304d\u305f\u3057\u3066\u3044\u308b\u4f01\u696d\u306b\u306f\u5916\u90e8\u59d4\u8a17\u304c\u5411\u3044\u3066\u3044\u307e\u3059\u3002\n<\/p>\n<h2 id=\"rtoc-9\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u3067\u554f\u984c\u70b9\u3092\u514b\u670d<\/h2>\n<p>\n\u591a\u304f\u306e\u4f01\u696d\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fc5\u8981\u6027\u3092\u7406\u89e3\u3057\u3066\u3044\u306a\u304c\u3089\u3001\u5c0e\u5165\u306b\u8e0f\u307f\u5207\u308c\u306a\u3044\u3067\u3044\u307e\u3059\u3002\u30b3\u30b9\u30c8\u3084\u6642\u9593\u3001\u696d\u52d9\u91cf\u306a\u3069\u304c\u90aa\u9b54\u3092\u3057\u3066\u3044\u308b\u306a\u3089\u5916\u90e8\u59d4\u8a17\u3092\u691c\u8a0e\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30ad\u30e3\u30ea\u30a2\u306e\u9577\u3044\u30b9\u30bf\u30c3\u30d5\u306b\u3088\u308b\u4e01\u5be7\u306a\u5bfe\u5fdc\u304c\u9b45\u529b\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u3051\u305f\u3053\u3068\u304c\u306a\u3044\u4f01\u696d\u306e\u7591\u554f\u306b\u3082\u7b54\u3048\u3066\u304f\u308c\u308b\u306e\u3067\u5b89\u5fc3\u3067\u3059\u3002\n<\/p>\n<p><P><\/p>\n<style>\n\/* container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;<\/p>\n<p>*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    font-weight: bold;\n    font-size: 16px;\n    text-align: center;\n    position: relative;\n    height: 48px;\n    line-height: 48px;\n    padding: 0;\n    box-shadow: none !important;\n    border: none;\n}\na.dlbtn:hover {\nopacity: 0.8;\n}\n<P><\/p>\n<\/style>\n<p><P>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/P><\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width:100%; background-color:#f0f8ff; margin:5px auto; padding:5px 0px;\">\n<div style=\"width:100%; margin:0px auto; display:flex; justify-content:center; align-items:center;\">\n<div style=\"width:30%;\"><img decoding=\"async\" loading=\"lazy\" style=\"display:block; max-width:80%; margin:0px auto; padding:1px; font-size:12px; object-fit:cover; border:2px #0064D1 solid;\" width=\"225\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" \/><\/div>\n<div style=\"width:70%; margin-top:1px; margin-right:10px; padding:5px;\">\n      <P style=\"margin:20px 0px 15px 0px; font-size:18px; font-weight:normal; background:linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/P><\/p>\n<p style=\"margin:5px 5px 10px 5px; font-size:14px; font-weight:normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align:right; margin-right:10px; margin-bottom:10px;\">\n        <a href=\"\/dl_bpo_service\" style=\"display:inline-block; width:160px; background-color:#ec3a2c; border-radius:8px; color:#fff; font-weight:bold; font-size:16px; text-align:center; height:48px; line-height:48px; padding:0; box-shadow:none !important; border:none; text-decoration:none;\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<div style=\"margin:50px auto; text-align:center;\">\n  <a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n    <img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n  <\/a>\n<\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u4e2d\u6838\u3068\u3057\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u975e\u5e38\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u3067\u52b4\u529b\u3092\u5272\u304b\u308c\u3066\u3044\u308b\u7d44\u7e54\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u3046\u3057\u305f\u554f\u984c\u306f\u5916\u90e8\u59d4\u8a17\u306b\u3088\u3063\u3066\u89e3\u6c7a\u3059\u308b\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-attention-reason\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":2576,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,12,13],"class_list":["post-2575","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-call-center","tag-business-agency","tag-13"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=2575"}],"version-history":[{"count":4,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2575\/revisions"}],"predecessor-version":[{"id":6563,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2575\/revisions\/6563"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/2576"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=2575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=2575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=2575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}