{"id":2501,"date":"2019-07-26T16:41:47","date_gmt":"2019-07-26T07:41:47","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2501"},"modified":"2025-06-02T17:48:26","modified_gmt":"2025-06-02T08:48:26","slug":"must-see","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/must-see\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\uff1f\u59d4\u8a17\u5148\u306e\u9078\u3073\u65b9\u3082\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/conference-room-768441_640.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u5148\u3092\u304a\u63a2\u3057\u306e\u62c5\u5f53\u8005\u30fb\u7d4c\u55b6\u8005\u5fc5\u898b\uff01\" width=\"728\" \/><\/p>\n<p>\n\u554f\u3044\u5408\u308f\u305b\u3084\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3068\u3044\u3063\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u5186\u6ed1\u306b\u9032\u3081\u308b\u305f\u3081\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u3059\u3079\u3066\u81ea\u524d\u3067\u884c\u3046\u3068\u306a\u308b\u3068\u3001\u8a2d\u5099\u6295\u8cc7\u3084\u4eba\u6750\u78ba\u4fdd\u306a\u3069\u3067\u5927\u304d\u306a\u624b\u9593\u3068\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u4fbf\u5229\u306a\u306e\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u59d4\u8a17\u3059\u308b\u65b9\u6cd5\u3067\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u59d4\u8a17\u3059\u308b\u610f\u5473\u3084\u3001\u59d4\u8a17\u5148\u9078\u3073\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<style>\n\/* container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;<\/p>\n<p>*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    font-weight: bold;\n    font-size: 16px;\n    text-align: center;\n    position: relative;\n    height: 48px;\n    line-height: 48px;\n    padding: 0;\n    box-shadow: none !important;\n    border: none;\n}\na.dlbtn:hover {\nopacity: 0.8;\n}\n<P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p>\n<h2 id=\"rtoc-1\" 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>\u30a4\u30cb\u30b7\u30e3\u30eb\u30b3\u30b9\u30c8\u3092\u6e1b\u3089\u305b\u308b\uff01<\/h3>\n<p>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8a2d\u7f6e\u306f\u3001\u5834\u6240\u306e\u78ba\u4fdd\u3084\u8a2d\u5099\u306e\u5c0e\u5165\u306a\u3069\u3001\u4f55\u304b\u3068\u521d\u671f\u6295\u8cc7\u304c\u304b\u304b\u308b\u3082\u306e\u3067\u3059\u3002\u307e\u305f\u3001\u4eba\u6750\u306e\u80b2\u6210\u306b\u306f\u6642\u9593\u3082\u304b\u304b\u308a\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u30d7\u30e9\u30b9\u306b\u306a\u308b\u307e\u3067\u9577\u304f\u5f85\u3064\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u696d\u52d9\u3092\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u30a4\u30cb\u30b7\u30e3\u30eb\u30b3\u30b9\u30c8\u3092\u5927\u304d\u304f\u524a\u6e1b\u3067\u304d\u3001\u8cc7\u91d1\u3092\u5225\u306e\u3068\u3053\u308d\u3078\u56de\u3059\u3053\u3068\u3082\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-3\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc \u59d4\u8a17\u3067\u306f\u7dad\u6301\u8cbb\u3068\u624b\u9593\u3092\u524a\u6e1b\u53ef\u80fd<\/h3>\n<p>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u306f\u3082\u3061\u308d\u3093\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u4eba\u4ef6\u8cbb\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3084\u96fb\u8a71\u56de\u7dda\u306a\u3069\u306e\u901a\u4fe1\u8cbb\u3001\u5149\u71b1\u8cbb\u3001\u5834\u6240\u4ee3\u306a\u3069\u3082\u304b\u304b\u308a\u3001\u30c8\u30fc\u30bf\u30eb\u3059\u308b\u3068\u6c7a\u3057\u3066\u5c0f\u3055\u304f\u306a\u3044\u30b3\u30b9\u30c8\u3067\u3059\u3002\u59d4\u8a17\u3059\u308c\u3070\u59d4\u8a17\u8cbb\u7528\u306f\u304b\u304b\u308b\u3082\u306e\u306e\u3001\u8af8\u8cbb\u7528\u3092\u305d\u308c\u305e\u308c\u652f\u6255\u3046\u9762\u5012\u3082\u306a\u304f\u306a\u308a\u3001\u30b3\u30b9\u30c8\u7ba1\u7406\u304c\u4e00\u62ec\u3067\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-4\" >\u696d\u52d9\u306e\u54c1\u8cea\u30fb\u751f\u7523\u6027\u3082\u5411\u4e0a\uff01\u5c02\u9580\u6027\u3082\u4e0a\u304c\u308b<\/h3>\n<p>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u884c\u3048\u308b\u4eba\u6750\u3092\u81ea\u793e\u3067\u80b2\u3066\u308b\u306e\u3082\u3072\u3068\u3064\u306e\u65b9\u6cd5\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u3059\u3067\u306b\u96fb\u8a71\u5bfe\u5fdc\u306b\u9ad8\u3044\u5c02\u9580\u6027\u3084\u30af\u30aa\u30ea\u30c6\u30a3\u3092\u6301\u3063\u3066\u3044\u308b\u4eba\u6750\u306b\u304a\u9858\u3044\u3059\u308b\u307b\u3046\u304c\u3001\u3059\u3050\u306b\u3067\u3082\u751f\u7523\u6027\u306b\u7d50\u3073\u3064\u304f\u3067\u3057\u3087\u3046\u3002\u5373\u52b9\u6027\u304c\u6b32\u3057\u3044\u5834\u5408\u306f\u7279\u306b\u3001\u696d\u52d9\u59d4\u8a17\u3068\u3044\u3046\u9078\u629e\u80a2\u304c\u5f79\u7acb\u3061\u307e\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-5\" >\u696d\u52d9\u91cf\u306e\u5909\u52d5\u3082\u697d\u306b\u8abf\u6574\uff01<\/h3>\n<p>\n\u7e41\u5fd9\u671f\u3084\u9591\u6563\u671f\u304c\u3042\u308b\u30d3\u30b8\u30cd\u30b9\u3067\u306f\u3001\u5e74\u9593\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4ed5\u4e8b\u91cf\u306b\u3069\u3046\u3057\u3066\u3082\u5dee\u304c\u51fa\u3066\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u88fd\u54c1\u306e\u4e0d\u5177\u5408\u306a\u3069\u3067\u3001\u4e00\u6642\u7684\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5229\u7528\u304c\u5897\u3048\u308b\u3053\u3068\u3082\u3042\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u305d\u306e\u3088\u3046\u306a\u3068\u304d\u3067\u3082\u7d20\u65e9\u3044\u5bfe\u51e6\u304c\u3067\u304d\u308b\u696d\u52d9\u59d4\u8a17\u3067\u306f\u3001\u30b3\u30b9\u30c8\u3092\u304b\u3051\u904e\u304e\u305a\u5b89\u5b9a\u7684\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u7528\u3067\u304d\u308b\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u7d4c\u8cbb\u3092\u5727\u8feb\u3059\u308b\u81e8\u6642\u306e\u96c7\u5165\u308c\u306a\u3069\u3092\u9632\u304e\u3001\u7d4c\u55b6\u30ea\u30b9\u30af\u306e\u8efd\u6e1b\u3092\u56f3\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308b\u306e\u3067\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-6\" >\u59d4\u8a17\u306b\u3088\u3063\u3066\u30b3\u30a2\u696d\u52d9\u3092\u5f37\u5316\u3067\u304d\u308b\uff01<\/h3>\n<p>\n\u696d\u52d9\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306b\u3001\u96fb\u8a71\u5bfe\u5fdc\u306b\u5272\u304f\u6642\u9593\u3068\u4eba\u624b\u3092\u7bc0\u7d04\u3067\u304d\u308b\u70b9\u3082\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u5404\u3005\u304c\u305d\u308c\u305e\u308c\u306e\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u3001\u751f\u7523\u52b9\u7387\u3092\u9ad8\u3081\u3089\u308c\u307e\u3059\u3002\u696d\u52d9\u59d4\u8a17\u3067\u306f\u59d4\u8a17\u6599\u3092\u652f\u6255\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u30c8\u30fc\u30bf\u30eb\u3067\u8003\u3048\u308b\u3068\u3001\u9078\u629e\u80a2\u3068\u3057\u3066\u6709\u52b9\u3060\u3068\u3044\u3048\u307e\u3059\u3002\n<\/p>\n<h2 id=\"rtoc-7\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u5148\u306f\u3069\u3046\u9078\u3076\uff1f<\/h2>\n<h3 id=\"rtoc-8\" >\u307e\u305a\u306f\u59d4\u8a17\u4f1a\u793e\u306e\u5b9f\u7e3e\u30fb\u4fe1\u983c\u5ea6\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3088\u3046<\/h3>\n<p>\n\u696d\u52d9\u59d4\u8a17\u5148\u306f\u5b89\u3051\u308c\u3070\u826f\u3044\u3068\u3044\u3046\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u5bfe\u5fdc\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u30af\u30aa\u30ea\u30c6\u30a3\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u308f\u304b\u308a\u3084\u3059\u3044\u6307\u6a19\u3068\u3057\u3066\u306f\u3001\u59d4\u8a17\u3055\u308c\u305f\u5b9f\u7e3e\u3084\u3069\u306e\u696d\u7a2e\u306b\u643a\u308f\u3063\u305f\u3053\u3068\u304c\u3042\u308b\u304b\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u4e8b\u524d\u306b\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u306a\u3069\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3066\u304a\u304f\u3068\u3001\u3042\u308b\u7a0b\u5ea6\u307e\u3067\u59d4\u8a17\u5148\u3092\u7d5e\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-9\" >\u30b5\u30fc\u30d3\u30b9\u306e\u30af\u30aa\u30ea\u30c6\u30a3\u306f\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u306b\u3064\u306a\u304c\u308b\uff01<\/h3>\n<p>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u9867\u5ba2\u3068\u4f1a\u793e\u3092\u3064\u306a\u3050\u67b6\u3051\u6a4b\u306a\u306e\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u306f\u9ad8\u3044\u306b\u8d8a\u3057\u305f\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5b9f\u969b\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5bfe\u5fdc\u3092\u898b\u305b\u3066\u3082\u3089\u3044\u3001\u7d30\u304b\u306a\u70b9\u307e\u3067\u914d\u616e\u304c\u884c\u304d\u5c4a\u3044\u3066\u3044\u308b\u304b\u306a\u3069\u3092\u30c1\u30a7\u30c3\u30af\u3057\u307e\u3057\u3087\u3046\u3002\u59d4\u8a17\u306b\u3088\u308a\u81ea\u793e\u306e\u30a4\u30e1\u30fc\u30b8\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308c\u3070\u3001\u696d\u52d9\u52b9\u7387\u4e0a\u6607\u4ee5\u5916\u306e\u304a\u5f97\u3055\u304c\u3042\u308a\u307e\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-10\" >\u521d\u671f\u6295\u8cc7\u3060\u3051\u3067\u306f\u306a\u304f\u7dad\u6301\u8cbb\u3082\u91cd\u8981<\/h3>\n<p>\n\u59d4\u8a17\u5148\u3092\u9078\u3076\u969b\u306b\u6c17\u306b\u306a\u308b\u306e\u304c\u8cbb\u7528\u3067\u3059\u304c\u3001\u30a4\u30cb\u30b7\u30e3\u30eb\u30b3\u30b9\u30c8\u3068\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u306e\u4e21\u65b9\u306b\u6ce8\u76ee\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u305f\u3068\u3048\u30a4\u30cb\u30b7\u30e3\u30eb\u30b3\u30b9\u30c8\u304c\u4f4e\u304b\u3063\u305f\u3068\u3057\u3066\u3082\u3001\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u304c\u9ad8\u3051\u308c\u3070\u9577\u671f\u9593\u59d4\u8a17\u3059\u308b\u3068\u8cbb\u7528\u8ca0\u62c5\u304c\u5927\u304d\u304f\u306a\u308a\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u8cbb\u7528\u8ca0\u62c5\u304c\u5c11\u306a\u304f\u3066\u3082\u59d4\u8a17\u5148\u306e\u8cea\u304c\u4f4e\u3051\u308c\u3070\u3001\u7d50\u679c\u7684\u306b\u4f01\u696d\u306b\u3068\u3063\u3066\u30de\u30a4\u30ca\u30b9\u3068\u306a\u308a\u307e\u3059\u3002\u5951\u7d04\u3059\u308b\u524d\u306f\u3001\u30b3\u30b9\u30c8\u306b\u3064\u3044\u3066\u7dcf\u5408\u7684\u306b\u8003\u3048\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-11\" >\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3082\u8981\u30c1\u30a7\u30c3\u30af<\/h3>\n<p>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u59d4\u8a17\u3059\u308b\u969b\u306b\u6ce8\u610f\u3059\u3079\u304d\u306f\u3001\u60c5\u5831\u6f0f\u6d29\u306e\u30ea\u30b9\u30af\u3067\u3059\u3002\u59d4\u8a17\u5148\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3082\u3057\u3063\u304b\u308a\u78ba\u8a8d\u3057\u3001\u5927\u4e8b\u306a\u60c5\u5831\u3092\u5916\u90e8\u306b\u6f0f\u3089\u3055\u306a\u3044\u3088\u3046\u52aa\u529b\u3057\u307e\u3057\u3087\u3046\u3002\u60c5\u5831\u6f0f\u6d29\u306f\u4f01\u696d\u306b\u3068\u3063\u3066\u5927\u6253\u6483\u3068\u306a\u308b\u6df1\u523b\u306a\u3082\u306e\u3067\u3059\u3002\u305f\u3068\u3048\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u304c\u9ad8\u304f\u3064\u3044\u3066\u3082\u60c5\u5831\u7ba1\u7406\u80fd\u529b\u304c\u9ad8\u3044\u4f1a\u793e\u3092\u9078\u3076\u3053\u3068\u306f\u3001\u7d50\u679c\u3068\u3057\u3066\u81ea\u793e\u306e\u5229\u76ca\u306b\u306a\u308a\u307e\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-12\" >\u30b9\u30d4\u2015\u30c9\u3084\u52b9\u7387\u6027\u3082\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8<\/h3>\n<p>\n\u3067\u304d\u308b\u3060\u3051\u5c11\u4eba\u6570\u3067\u4ed5\u4e8b\u3092\u56de\u3059\u305f\u3081\u306b\u306f\u3001\u52b9\u7387\u306e\u826f\u3055\u304c\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u3061\u3089\u306f\u30b5\u30fc\u30d3\u30b9\u306e\u30af\u30aa\u30ea\u30c6\u30a3\u306b\u3082\u901a\u3058\u308b\u3068\u3053\u308d\u304c\u3042\u308a\u3001\u9867\u5ba2\u3092\u5f85\u305f\u305b\u305a\u8cea\u554f\u306b\u306f\u7d20\u65e9\u304f\u7684\u78ba\u306b\u56de\u7b54\u3067\u304d\u308b\u4eba\u6750\u304c\u591a\u3051\u308c\u3070\u3001\u305d\u308c\u3060\u3051\u59d4\u8a17\u5148\u3068\u3057\u3066\u306f\u9b45\u529b\u7684\u3067\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-13\" >\u81ea\u793e\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u308b\u304b\u3082\u304d\u3061\u3093\u3068\u898b\u3088\u3046<\/h3>\n<p>\n\u60c5\u5831\u5171\u6709\u306f\u696d\u52d9\u3092\u5186\u6ed1\u306b\u9032\u3081\u308b\u305f\u3081\u306b\u5fc5\u8981\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u59d4\u8a17\u5148\u3068\u306f\u7dbf\u5bc6\u306b\u9023\u7d61\u3092\u53d6\u308b\u3053\u3068\u304c\u671b\u307e\u3057\u304f\u3001\u76f8\u624b\u3082\u304d\u3061\u3093\u3068\u3053\u3061\u3089\u306e\u8981\u671b\u306b\u5fdc\u3048\u3066\u304f\u308c\u308b\u306e\u304c\u30d9\u30b9\u30c8\u3067\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u306e\u30af\u30aa\u30ea\u30c6\u30a3\u3084\u60c5\u5831\u7ba1\u7406\u80fd\u529b\u306a\u3069\u3068\u4e26\u3073\u3001\u3053\u3061\u3089\u3082\u591a\u5c11\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u304c\u9ad8\u304f\u306a\u3063\u3066\u3082\u5fc5\u8981\u306a\u9805\u76ee\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\n<\/p>\n<h2 id=\"rtoc-14\" 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relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    font-weight: bold;\n    font-size: 16px;\n    text-align: center;\n    position: relative;\n    height: 48px;\n    line-height: 48px;\n    padding: 0;\n    box-shadow: none !important;\n    border: none;\n}\na.dlbtn:hover {\nopacity: 0.8;\n}\n<P><\/p>\n<\/style>\n<p><P>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/P><\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width:100%; background-color:#f0f8ff; margin:5px auto; padding:5px 0px;\">\n<div style=\"width:100%; margin:0px auto; display:flex; justify-content:center; align-items:center;\">\n<div style=\"width:30%;\"><img decoding=\"async\" loading=\"lazy\" style=\"display:block; max-width:80%; margin:0px auto; padding:1px; font-size:12px; object-fit:cover; border:2px #0064D1 solid;\" width=\"225\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" \/><\/div>\n<div style=\"width:70%; margin-top:1px; margin-right:10px; padding:5px;\">\n      <P style=\"margin:20px 0px 15px 0px; font-size:18px; font-weight:normal; background:linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/P><\/p>\n<p style=\"margin:5px 5px 10px 5px; font-size:14px; font-weight:normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align:right; margin-right:10px; margin-bottom:10px;\">\n        <a href=\"\/dl_bpo_service\" style=\"display:inline-block; width:160px; background-color:#ec3a2c; border-radius:8px; color:#fff; font-weight:bold; font-size:16px; text-align:center; height:48px; line-height:48px; padding:0; box-shadow:none !important; border:none; text-decoration:none;\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<div style=\"margin:50px auto; text-align:center;\">\n  <a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n    <img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n  <\/a>\n<\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e5%83%8d%e3%81%8d%e6%96%b9%e6%94%b9%e9%9d%a9\/\">\u50cd\u304d\u65b9\u6539\u9769<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e6%94%b9%e5%96%84\/\">\u696d\u52d9\u6539\u5584<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u554f\u3044\u5408\u308f\u305b\u3084\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3068\u3044\u3063\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u5186\u6ed1\u306b\u9032\u3081\u308b\u305f\u3081\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u3059\u3079\u3066\u81ea\u524d\u3067\u884c\u3046\u3068\u306a\u308b\u3068\u3001\u8a2d\u5099\u6295\u8cc7\u3084\u4eba\u6750\u78ba\u4fdd\u306a\u3069\u3067\u5927\u304d\u306a\u624b\u9593\u3068\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u305d\u3053\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/must-see\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":2502,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,24,12,13,22],"class_list":["post-2501","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-call-center","tag-24","tag-business-agency","tag-13","tag-22"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=2501"}],"version-history":[{"count":4,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2501\/revisions"}],"predecessor-version":[{"id":6561,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2501\/revisions\/6561"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/2502"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=2501"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=2501"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=2501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}