{"id":2496,"date":"2019-07-26T16:42:02","date_gmt":"2019-07-26T07:42:02","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2496"},"modified":"2025-06-02T17:43:39","modified_gmt":"2025-06-02T08:43:39","slug":"outsourcing-is-a-merit","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing-is-a-merit\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u59d4\u8a17\u306e\u52b9\u679c\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/staff-2473871_640.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u306f\u30e1\u30ea\u30c3\u30c8\u3057\u304b\u306a\u3044\uff01\" width=\"728\" \/><\/p>\n<p>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u4f01\u696d\u304c\u5897\u52a0\u3057\u3066\u3044\u308b\u3053\u3068\u304b\u3089\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u5143\u3082\u305f\u304f\u3055\u3093\u3042\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u59d4\u8a17\u3092\u3059\u308b\u5834\u5408\u306f\u30b3\u30b9\u30c8\u3082\u304b\u304b\u308b\u305f\u3081\u3001\u30e1\u30ea\u30c3\u30c8\u3084\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u3057\u3063\u304b\u308a\u3068\u628a\u63e1\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u3067\u898b\u3089\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u4e2d\u5fc3\u306b\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<style>\n\/* container 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0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    font-weight: bold;\n    font-size: 16px;\n    text-align: center;\n    position: relative;\n    height: 48px;\n    line-height: 48px;\n    padding: 0;\n    box-shadow: none !important;\n    border: none;\n}\na.dlbtn:hover {\nopacity: 0.8;\n}\n<P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p>\n<h2 id=\"rtoc-1\" 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id=\"rtoc-5\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u5834\u5408\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\n&#8220;\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u5834\u5408\u306b\u306f\u3001\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u6b63\u3057\u304f\u62bc\u3055\u3048\u3066\u304a\u304d\u3001\u5c0e\u5165\u306e\u969b\u306e\u53c2\u8003\u306b\u3057\u307e\u3057\u3087\u3046\u3002\n<\/p>\n<h3 id=\"rtoc-6\" 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id=\"rtoc-7\" 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\/>\n\u6b21\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u90e8\u59d4\u8a17\u3057\u305f\u5834\u5408\u3001\u60c5\u5831\u306e\u5171\u6709\u306f\u5927\u304d\u306a\u8ab2\u984c\u3068\u306a\u308a\u307e\u3059\u3002\u5916\u90e8\u59d4\u8a17\u3092\u3059\u308b\u3068\u3001\u81ea\u793e\u30b9\u30bf\u30c3\u30d5\u304c\u9867\u5ba2\u306e\u58f0\u3092\u805e\u304f\u6a5f\u4f1a\u306f\u5c11\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u3057\u305f\u304c\u3063\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u7ba1\u7406\u3057\u3066\u3044\u308b\u4f1a\u793e\u306a\u3069\u3068\u5bc6\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u3063\u3066\u3001\u60c5\u5831\u3092\u5171\u6709\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\n<\/p>\n<h2 id=\"rtoc-8\" >\u30c7\u30e1\u30ea\u30c3\u30c8\u3082\u30e1\u30ea\u30c3\u30c8\u306b\u5909\u3048\u3066\u3044\u3051\u308b<\/h2>\n<p>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u5834\u5408\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u3053\u308c\u3089\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u306f\u30e1\u30ea\u30c3\u30c8\u306b\u5909\u3048\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-9\" 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id=\"rtoc-10\" >\u3055\u3089\u306a\u308b\u52b9\u7387\u5316\u3082\uff01\u696d\u52d9\u306e\u898f\u6a21\u306b\u304b\u304b\u308f\u3089\u305a\u5916\u90e8\u59d4\u8a17\u3092\u691c\u8a0e\u3057\u3088\u3046<\/h2>\n<p>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u3068\u3044\u3046\u3068\u3001\u696d\u52d9\u898f\u6a21\u306e\u5927\u304d\u3044\u4f01\u696d\u306b\u9650\u5b9a\u3057\u305f\u8a71\u3068\u601d\u3046\u4eba\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001\u696d\u52d9\u898f\u6a21\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u3053\u3068\u306f\u53ef\u80fd\u3067\u3059\u3002\n<\/p>\n<h3 id=\"rtoc-11\" 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id=\"rtoc-12\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u3067\u52b9\u7387\u30a2\u30c3\u30d7\u3092\u76ee\u6307\u305d\u3046<\/h2>\n<p>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u3068\u3001\u81ea\u793e\u30b9\u30bf\u30c3\u30d5\u3067\u3057\u304b\u3067\u304d\u306a\u3044\u696d\u52d9\u306b\u96c6\u4e2d\u3057\u3066\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u884c\u3063\u3066\u3044\u305f\u696d\u52d9\u3092\u59d4\u8a17\u3059\u308c\u3070\u3001\u81ea\u793e\u5546\u54c1\u306e\u958b\u767a\u306a\u3069\u306b\u591a\u304f\u306e\u6642\u9593\u3084\u30b3\u30b9\u30c8\u3092\u8cbb\u3084\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u628a\u63e1\u3057\u305f\u3046\u3048\u3067\u5916\u90e8\u59d4\u8a17\u3082\u8996\u91ce\u306b\u5165\u308c\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u59d4\u8a17\u3059\u308b\u306a\u3089\u3001\u30ce\u30a6\u30cf\u30a6\u306e\u3042\u308b\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u3092\u691c\u8a0e\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002\n<\/p>\n<p><P><\/p>\n<style>\n\/* container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;<\/p>\n<p>*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/P><\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width:100%; background-color:#f0f8ff; margin:5px auto; padding:5px 0px;\">\n<div style=\"width:100%; margin:0px auto; display:flex; justify-content:center; align-items:center;\">\n<div style=\"width:30%;\"><img decoding=\"async\" loading=\"lazy\" style=\"display:block; max-width:80%; margin:0px auto; padding:1px; font-size:12px; object-fit:cover; border:2px #0064D1 solid;\" width=\"225\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" 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