{"id":2459,"date":"2019-06-26T14:05:18","date_gmt":"2019-06-26T05:05:18","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2459"},"modified":"2025-06-10T20:35:05","modified_gmt":"2025-06-10T11:35:05","slug":"merits-of-the-operation-side","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/merits-of-the-operation-side\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5916\u6ce8\u3059\u3079\u304d\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3084\u8cbb\u7528\u306b\u3064\u3044\u3066\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter wp-image-5868 size-full\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/54e3d44b4a51a914ea898579ce203e7c1d22dfe05550744b702c7dd0_640.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5916\u6ce8\u3059\u3079\u304d\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3084\u8cbb\u7528\u306b\u3064\u3044\u3066\u89e3\u8aac\" width=\"728\" height=\"640\" \/><\/p>\n<p>\u6bce\u65e5\u591a\u304f\u306e\u9867\u5ba2\u3084\u793e\u5185\u304b\u3089\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u3066\u3044\u308b\u3068\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u4f4e\u4e0b\u304c\u61f8\u5ff5\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3057\u305f\u3044\u306e\u306b\u3067\u304d\u306a\u3044\u3088\u3046\u306a\u72b6\u6cc1\u3067\u306f\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u4f4e\u4e0b\u306b\u3082\u3064\u306a\u304c\u308a\u304b\u306d\u307e\u305b\u3093\u3002<\/p>\n<p>\u3044\u3061\u304b\u3089\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u69cb\u7bc9\u3059\u308b\u3068\u591a\u304f\u306e\u6642\u9593\u3084\u8cbb\u7528\u3092\u8981\u3057\u3066\u3057\u307e\u3046\u305f\u3081\u3001\u5916\u6ce8\u3059\u308b\u4f01\u696d\u306f\u591a\u3044\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u6ce8\u3059\u308b\u3053\u3068\u306b\u3088\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3084\u8cbb\u7528\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u6ce8\u3068\u306f\uff1f<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4878\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/business-1989130_1920-1024x683.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u6ce8\u3068\u306f\uff1f\" width=\"600\" height=\"400\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/business-1989130_1920-1024x683.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/business-1989130_1920-300x200.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/business-1989130_1920-768x512.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/business-1989130_1920-1536x1024.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/business-1989130_1920-240x160.jpg 240w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/business-1989130_1920-90x60.jpg 90w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/business-1989130_1920-660x440.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/business-1989130_1920.jpg 1920w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u6ce8\u3068\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u696d\u52d9\u3092\u5c02\u9580\u306e\u5916\u90e8\u696d\u8005\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/strong><\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u81ea\u793e\u306e\u696d\u52d9\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u3084\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u306a\u3069\u591a\u5c90\u306b\u308f\u305f\u308b\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u308b\u73fe\u4ee3\u306b\u304a\u3044\u3066\u306f\u3001\u52b9\u7387\u7684\u306a\u9078\u629e\u80a2\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" 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id=\"rtoc-3\" 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5f\u3001\u65b0\u305f\u306b\u4eba\u54e1\u3092\u88dc\u5145\u3057\u3088\u3046\u3068\u601d\u3063\u3066\u3082\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u7684\u78ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30ec\u30d9\u30eb\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u4e00\u671d\u4e00\u5915\u3067\u306f\u80b2\u3061\u307e\u305b\u3093\u3002<\/p>\n<p>\u76f8\u5fdc\u306e\u6642\u9593\u30fb\u52b4\u529b\u30fb\u8cbb\u7528\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3057\u3066\u3057\u307e\u3048\u3070\u3001\u4eba\u54e1\u4e0d\u8db3\u306b\u60a9\u3080\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5074\u304c\u7d4c\u9a13\u8c4a\u304b\u306a\u30b9\u30bf\u30c3\u30d5\u3092\u7528\u610f\u3057\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u7d50\u679c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>\u9069\u5207\u306a\u30ea\u30bd\u30fc\u30b9\u914d\u7f6e\u306e\u96e3\u3057\u3055<\/h4>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u9069\u5207\u306a\u30ea\u30bd\u30fc\u30b9\u914d\u7f6e\u304c\u96e3\u3057\u3044\u3053\u3068\u304c\u554f\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u5165\u96fb\u91cf\u306f\u3055\u307e\u3056\u307e\u306a\u8981\u7d20\u3067\u5909\u5316\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u308c\u3053\u305d\u5929\u5019\u306e\u5909\u5316\u3084\u6642\u9593\u5e2f\u306b\u3088\u3063\u3066\u3082\u5165\u96fb\u91cf\u306f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3069\u308c\u3060\u3051\u5165\u96fb\u91cf\u304c\u591a\u304f\u3068\u3082\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u4eba\u54e1\u3092\u78ba\u4fdd\u3057\u3066\u304a\u304f\u306e\u304c\u7406\u60f3\u3067\u3059\u304c\u3001\u30b3\u30b9\u30c8\u3084\u4eba\u6750\u78ba\u4fdd\u306e\u554f\u984c\u304b\u3089\u8003\u3048\u308b\u3068\u3001\u305d\u308c\u306f\u73fe\u5b9f\u7684\u306a\u5bfe\u5fdc\u3068\u306f\u8a00\u3048\u307e\u305b\u3093\u3002<\/p>\n<p>\u307e\u305f\u3001\u5165\u96fb\u91cf\u306e\u5909\u52d5\u306b\u5fdc\u3058\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u9069\u5207\u914d\u7f6e\u3059\u308b\u306e\u3082\u7c21\u5358\u306a\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3057\u3066\u3057\u307e\u3048\u3070\u3001\u30ea\u30bd\u30fc\u30b9\u914d\u7f6e\u306e\u96e3\u3057\u3055\u306e\u554f\u984c\u304b\u3089\u89e3\u653e\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u60a9\u307e\u305a\u3068\u3082\u4e00\u5b9a\u306e\u5fdc\u7b54\u7387\u3092\u7dad\u6301\u3057\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4>\u30b3\u30b9\u30c8\u306e\u524a\u6e1b<\/h4>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u4e0a\u3052\u3084\u7dad\u6301\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u8cbb\u7528\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u4e0d\u52d5\u7523\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u4ef6\u8cbb\u30fb\u30d1\u30bd\u30b3\u30f3\u30fb\u96fb\u8a71\u30fb\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u56de\u7dda\u306a\u3069\u3001\u305d\u306e\u3059\u3079\u3066\u3092\u7528\u610f\u3059\u308b\u3068\u306a\u308b\u3068\u3001\u5927\u5909\u306a\u30b3\u30b9\u30c8\u304c\u5fc5\u8981\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3057\u3066\u3057\u307e\u3048\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7acb\u4e0a\u3052\u306e\u8cbb\u7528\u304c\u304b\u304b\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-4\" >\u5916\u6ce8\u3067\u304d\u308b\u696d\u52d9<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u696d\u52d9\u304c\u5916\u6ce8\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\uff1a\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3084\u30af\u30ec\u30fc\u30e0\u51e6\u7406<\/strong><\/li>\n<li><strong>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\uff1a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3001\u30ea\u30fc\u30c9\u80b2\u6210<\/strong><\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306f\u3001\u52b9\u7387\u7684\u306a\u904b\u55b6\u3084\u9ad8\u54c1\u8cea\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u5916\u6ce8\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u696d\u52d9\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u5c02\u9580\u7684\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-5\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4880\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/quality-6813293_1920-1024x468.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\" width=\"600\" height=\"274\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/quality-6813293_1920-1024x468.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/quality-6813293_1920-300x137.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/quality-6813293_1920-768x351.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/quality-6813293_1920-1536x702.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/quality-6813293_1920-660x302.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/quality-6813293_1920.jpg 1920w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-6\" >\u30e1\u30ea\u30c3\u30c8\u2460\u30b3\u30b9\u30c8\u524a\u6e1b<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306e1\u3064\u76ee\u306f\u3001\u300c\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u308b\u300d\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u96fb\u8a71\u5bfe\u5fdc\u3092\u62c5\u5f53\u3057\u3066\u3044\u308b\u793e\u54e1\u306b\u306f\u3001\u793e\u4f1a\u4fdd\u967a\u3084\u4ea4\u901a\u8cbb\u3092\u542b\u3081\u305f\u4eba\u4ef6\u8cbb\u304c\u304b\u304b\u3063\u3066\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u793e\u5185\u306b\u7f6e\u304f\u3053\u3068\u3067\u3001\u63a1\u7528\u5e83\u544a\u8cbb\u3084\u9762\u63a5\u3067\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30b3\u30b9\u30c8\u3001\u65b0\u5165\u793e\u54e1\u306e\u7814\u4fee\u306b\u5fc5\u8981\u306a\u7814\u4fee\u6559\u6750\u3084\u30b7\u30b9\u30c6\u30e0\u306e\u30b3\u30b9\u30c8\u3082\u304b\u304b\u3063\u3066\u304d\u307e\u3059\u3002<\/p>\n<p>\u4ed6\u306b\u3082\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u7f6e\u304f\u306b\u306f\u4e8b\u52d9\u6240\u306e\u8a2d\u7f6e\u3001\u30d1\u30bd\u30b3\u30f3\u3084\u96fb\u8a71\u306e\u8cfc\u5165\u3001\u96fb\u8a71\u30fb\u30cd\u30c3\u30c8\u56de\u7dda\u306a\u3069\u3055\u307e\u3056\u307e\u306a\u8a2d\u5099\u6295\u8cc7\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u8a2d\u7f6e\u3055\u308c\u305f\u5f8c\u3082\u3001\u5bb6\u8cc3\u3084\u96fb\u8a71\u4ee3\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u4ee3\u306f\u7d99\u7d9a\u3057\u3066\u8cbb\u7528\u304c\u304b\u304b\u308b\u305f\u3081\u3001\u3053\u308c\u3089\u306e\u30b3\u30b9\u30c8\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u306f\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-7\" >\u30e1\u30ea\u30c3\u30c8\u2461\u696d\u52d9\u91cf\u306b\u5408\u308f\u305b\u305f\u5bfe\u5fdc\u304c\u3067\u304d\u308b<\/h3>\n<p>\u30e1\u30ea\u30c3\u30c8\u306e2\u3064\u76ee\u306f\u3001\u300c\u696d\u52d9\u91cf\u306b\u5408\u308f\u305b\u305f\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u300d\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u4e00\u822c\u7684\u306a\u4f01\u696d\u3067\u306f\u3001\u7e41\u5fd9\u671f\u3068\u9591\u6563\u671f\u304c\u3042\u308a\u3001\u6642\u671f\u306b\u3088\u3063\u3066\u5fd9\u3057\u3055\u304c\u5927\u304d\u304f\u5909\u5316\u3057\u307e\u3059\u3002<\/p>\n<p>\u81ea\u5206\u306e\u4f1a\u793e\u3067\u793e\u54e1\u3092\u52df\u96c6\u3059\u308b\u5834\u5408\u3001\u305d\u3046\u3057\u305f\u5fd9\u3057\u3055\u306b\u5408\u308f\u305b\u3066\u624b\u914d\u3084\u63a1\u7528\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u624b\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u793e\u54e1\u304c\u81ea\u5206\u306e\u4ed5\u4e8b\u4ee5\u5916\u306b\u96fb\u8a71\u5bfe\u5fdc\u307e\u3067\u517c\u4efb\u3059\u308b\u3068\u306a\u308b\u3068\u3001\u305d\u306e\u8ca0\u62c5\u306f\u5927\u304d\u304f\u4ed5\u4e8b\u5168\u4f53\u306e\u751f\u7523\u6027\u3082\u4e0b\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u70b9\u3001\u5916\u90e8\u59d4\u8a17\u306a\u3089\u3001\u96fb\u8a71\u5bfe\u5fdc\u306e\u5fd9\u3057\u3055\u306b\u5408\u308f\u305b\u3066\u56de\u7dda\u306e\u591a\u3055\u3092\u8abf\u6574\u3067\u304d\u308b\u306e\u3067\u3001\u67d4\u8edf\u306b\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-8\" >\u30e1\u30ea\u30c3\u30c8\u2462\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b<\/h3>\n<p>\u30e1\u30ea\u30c3\u30c83\u3064\u76ee\u306f\u3001\u300c\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u300d\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u793e\u54e1\u304c\u672c\u6765\u306e\u62c5\u5f53\u696d\u52d9\u3068\u96fb\u8a71\u5bfe\u5fdc\u306e\u696d\u52d9\u3092\u3069\u3061\u3089\u3082\u4efb\u3055\u308c\u305f\u5834\u5408\u3001\u96c6\u4e2d\u3057\u3066\u81ea\u5206\u306e\u4ed5\u4e8b\u306b\u5c02\u5ff5\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u5916\u90e8\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u5bfe\u5fdc\u306f\u5916\u90e8\u306b\u4efb\u305b\u3066\u81ea\u5206\u304c\u672c\u6765\u306e\u30b3\u30a2\u696d\u52d9\u306b\u5c02\u5ff5\u3067\u304d\u308b\u306e\u3067\u751f\u7523\u6027\u3082\u4e0a\u304c\u308a\u3001\u7d50\u679c\u7684\u306b\u7d44\u7e54\u304c\u30b9\u30ea\u30e0\u5316\u3059\u308b\u3053\u3068\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-9\" >\u30e1\u30ea\u30c3\u30c8\u2463\u5c02\u9580\u7684\u306a\u77e5\u8b58\u3092\u6301\u3063\u305f\u4eba\u304c\u5bfe\u5fdc\u3057\u3066\u54c1\u8cea\u5411\u4e0a<\/h3>\n<p>\u30e1\u30ea\u30c3\u30c84\u3064\u76ee\u306f\u3001\u300c\u5c02\u9580\u7684\u306a\u77e5\u8b58\u3092\u6301\u3063\u305f\u4eba\u304c\u5bfe\u5fdc\u3057\u3066\u54c1\u8cea\u304c\u5411\u4e0a\u3059\u308b\u300d\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u5916\u90e8\u306e\u30d7\u30ed\u306b\u59d4\u8a17\u3059\u308c\u3070\u3001\u793e\u54e1\u306e\u96fb\u8a71\u5bfe\u5fdc\u3088\u308a\u3082\u78ba\u5b9f\u306b\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3046\u3048\u306b\u3001\u5c02\u9580\u7684\u77e5\u8b58\u3092\u6301\u3061\u3001\u30af\u30ec\u30fc\u30e0\u306b\u3082\u5373\u5ea7\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306a\u65b0\u3057\u3044\u4eba\u6750\u3092\u96c7\u3046\u5fc5\u8981\u3082\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-10\" >\u30e1\u30ea\u30c3\u30c8\u2464\u77ed\u671f\u9593\u3067\u696d\u52d9\u958b\u59cb\u3067\u304d\u308b<\/h3>\n<p>\u6700\u5f8c\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u300c\u77ed\u671f\u9593\u3067\u696d\u52d9\u958b\u59cb\u3067\u304d\u308b\u300d\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7acb\u3061\u4e0a\u3052\u306b\u306f\u3001\u591a\u304f\u306e\u6642\u9593\u3068\u624b\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u5916\u90e8\u59d4\u8a17\u3092\u3059\u308c\u3070\u3001\u3053\u308c\u3089\u306e\u4f5c\u696d\u3082\u5168\u3066\u4efb\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u3059\u3050\u306b\u696d\u52d9\u3092\u958b\u59cb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-11\" 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id=\"rtoc-13\" 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id=\"rtoc-14\" 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id=\"rtoc-15\" 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id=\"rtoc-16\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5185\u88fd\u3067\u884c\u3046\u5834\u5408<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u81ea\u793e\u3067\u884c\u3046\u5834\u5408\u306b\u306f\u3001\u6b21\u306e4\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-17\" 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id=\"rtoc-18\" >\u60c5\u5831\u6f0f\u6d29\u306e\u30ea\u30b9\u30af\u3092\u6e1b\u3089\u305b\u308b<\/h3>\n<p>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u305f\u3068\u304d\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3055\u307e\u3056\u307e\u306a\u9867\u5ba2\u60c5\u5831\u3092\u53d6\u308a\u6271\u3044\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u4f4f\u6240\u30fb\u540d\u524d\u30fb\u5e74\u9f62\u30fb\u6027\u5225\u30fb\u8cfc\u5165\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3084\u5546\u54c1\u306e\u5185\u5bb9\u306a\u3069\u3067\u3059\u3002<\/p>\n<p>\u305d\u308c\u3089\u306f\u3069\u308c\u3082\u5916\u90e8\u306b\u306f\u6f0f\u3089\u3057\u305f\u304f\u306a\u3044\u60c5\u5831\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u8fd1\u5e74\u3067\u306f\u3001\u5916\u90e8\u304b\u3089\u306e\u30a2\u30af\u30bb\u30b9\u3084\u4f01\u696d\u30b9\u30d1\u30a4\u306a\u3069\u306b\u3088\u308b\u60c5\u5831\u6f0f\u6d29\u304c\u554f\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u6271\u3046\u60c5\u5831\u3082\u5f53\u7136\u306a\u304c\u3089\u72d9\u308f\u308c\u308b\u5bfe\u8c61\u3068\u306a\u308a\u307e\u3059\u306e\u3067\u3001\u6c17\u3092\u4ed8\u3051\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u81ea\u793e\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308c\u3070\u3001\u60c5\u5831\u304c\u5916\u90e8\u306b\u6301\u3061\u51fa\u3055\u308c\u308b\u30ea\u30b9\u30af\u304c\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3042\u3068\u306f\u3057\u3063\u304b\u308a\u3068\u3057\u305f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u3092\u65bd\u305b\u3070\u3001\u9ad8\u3044\u30ec\u30d9\u30eb\u3067\u5b89\u5168\u306b\u60c5\u5831\u3092\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-19\" >VOC\u3092\u96c6\u3081\u3084\u3059\u3044<\/h3>\n<p>VOC\uff08Voice of Customer\uff09\u3068\u306f\u3001\u300c\u9867\u5ba2\u306e\u58f0\u300d\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u610f\u898b\u30fb\u8a55\u4fa1\u30fb\u8981\u671b\u3042\u308b\u3044\u306f\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u306a\u3069\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u81ea\u793e\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3057\u3066\u304a\u3051\u3070\u3001VOC\u3092\u4f59\u3055\u305a\u96c6\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u3055\u3089\u306b\u305d\u308c\u3092\u4f01\u696d\u6d3b\u52d5\u306b\u904b\u7528\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>VOC\u306f\u9867\u5ba2\u5bfe\u5fdc\u306e\u5411\u4e0a\u3001\u65b0\u305f\u306a\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u958b\u767a\u3001\u793e\u54e1\u306e\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u306a\u3069\u306b\u5f79\u7acb\u3064\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-20\" >\u30ce\u30a6\u30cf\u30a6\u3092\u96c6\u3081\u3084\u3059\u3044<\/h3>\n<p>\u3069\u306e\u3088\u3046\u306a\u4e8b\u696d\u3092\u904b\u55b6\u3059\u308b\u5834\u5408\u306b\u3082\u30ce\u30a6\u30cf\u30a6\u306f\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u81ea\u793e\u8a2d\u7f6e\u3059\u308c\u3070\u3001\u904b\u55b6\u30ce\u30a6\u30cf\u30a6\u304c\u96c6\u3081\u3084\u3059\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u30ce\u30a6\u30cf\u30a6\u304c\u305f\u307e\u308c\u3070\u3001\u696d\u52d9\u6539\u5584\u306b\u3082\u6d3b\u304b\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-21\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u6ce8\u8cbb\u306b\u3064\u3044\u3066<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6616\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00066_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u6ce8\u8cbb\" width=\"800\" height=\"500\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00066_1.jpg 800w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00066_1-300x188.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00066_1-768x480.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00066_1-660x413.jpg 660w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u6ce8\u8cbb\u306f\u3001\u696d\u52d9\u5185\u5bb9\u3084\u5bfe\u5fdc\u4ef6\u6570\u3001\u5bfe\u5fdc\u6642\u9593\u3001\u54c1\u8cea\u57fa\u6e96\u306b\u5fdc\u3058\u3066\u5927\u304d\u304f\u7570\u306a\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u4e00\u822c\u7684\u306a\u8cbb\u7528\u306e\u76ee\u5b89\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u56fa\u5b9a\u578b\u6599\u91d1\uff1a\u6bce\u6708\u4e00\u5b9a\u306e\u8cbb\u7528\u304c\u767a\u751f\u3059\u308b\u5f62\u5f0f\u3002\u5c0f\u898f\u6a21\u306a\u4f01\u696d\u306b\u5411\u3044\u3066\u3044\u308b\u3002<\/strong><\/li>\n<li><strong>\u5f93\u91cf\u8ab2\u91d1\u578b\uff1a\u5bfe\u5fdc\u4ef6\u6570\u3084\u901a\u8a71\u6642\u9593\u306b\u5fdc\u3058\u3066\u8cbb\u7528\u304c\u5909\u52d5\u3059\u308b\u5f62\u5f0f\u3002\u5927\u898f\u6a21\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/strong><\/li>\n<\/ul>\n<p>\u305f\u3068\u3048\u3070\u30011\u4ef6\u3042\u305f\u308a\u306e\u5fdc\u7b54\u8cbb\u7528\u304c100\u5186\u301c500\u5186\u3001\u6708\u984d\u56fa\u5b9a\u8cbb\u7528\u304c10\u4e07\u5186\u301c50\u4e07\u5186\u7a0b\u5ea6\u3068\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u5c02\u4efb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u308424\u6642\u9593\u5bfe\u5fdc\u306a\u3069\u306e\u8ffd\u52a0\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u8cbb\u7528\u304c\u5909\u52d5\u3059\u308b\u5834\u5408\u3082\u3042\u308b\u305f\u3081\u3001\u5916\u6ce8\u5148\u306b\u78ba\u8a8d\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-22\" 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height=\"500\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00066_2.jpg 800w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00066_2-300x188.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00066_2-768x480.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00066_2-660x413.jpg 660w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u6ce8\u5148\u3092\u9078\u3076\u969b\u306f\u3001\u4e0b\u8a18\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u62bc\u3055\u3048\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-28\" 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font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<div style=\"margin: 50px auto; text-align: center;\"><a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n<img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n<\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u6bce\u65e5\u591a\u304f\u306e\u9867\u5ba2\u3084\u793e\u5185\u304b\u3089\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u3066\u3044\u308b\u3068\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u4f4e\u4e0b\u304c\u61f8\u5ff5\u3055\u308c\u307e\u3059\u3002 \u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3057\u305f\u3044\u306e\u306b\u3067\u304d\u306a\u3044\u3088\u3046\u306a\u72b6\u6cc1\u3067\u306f\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u4f4e\u4e0b\u306b\u3082\u3064\u306a\u304c\u308a\u304b\u306d\u307e\u305b\u3093\u3002 \u3044\u3061\u304b\u3089\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/merits-of-the-operation-side\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":2464,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,12,13],"class_list":["post-2459","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-call-center","tag-business-agency","tag-13"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=2459"}],"version-history":[{"count":5,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2459\/revisions"}],"predecessor-version":[{"id":6619,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2459\/revisions\/6619"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/2464"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=2459"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=2459"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=2459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}